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NAPA Auto Parts - J & K Auto Parts
1820 Boy Scout Dr, Fort Myers, FL 33907, United States
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NAPA Auto Parts - J & K Auto Parts
Comments
Sy
Review β„–1

Excellent service with friendly staff, Bobby the commercial manager was extremely helpful and knowledgeable.. He was quick to help and was able to get everything I needed. 🌟🌟🌟🌟🌟

Co
Review β„–2

I would recommend going to a different NAPA store. For over 30 years I have trusted NAPA with my auto part needs, they have always had the best service and support. This was my first time using this location, and I really didnt expect any different service. Well I was wrong, the parts I recently bought did not come with all of the fittings and it has been a nightmare trying to get the correct fittings from them. My vehicle has been sitting for over a week as I try to find the right fittings. I have checked with other Napa locations and they say the parts should have came with it, unfortunately I threw away the Box and they wont take it back without the Box, so now I am stuck with a part that wont work and a vehicle that wont run. This is the kind of service I would expect from a discount auto parts store, not Napa.

JO
Review β„–3

Best service best customer service in town no doubt about it.

Da
Review β„–4

Really nice people there they even put in the windshield wipers on the vehicle for me nice place to go

Wi
Review β„–5

Thank you Alejandro for all the help. Super fast, friendly and experienced staff made my visit not only a breeze but, they helped me learn some necessities I’ll be able to carry for a long time. Great job guys! πŸ‘πŸΌπŸ‘πŸΌπŸ˜ƒ

To
Review β„–6

They got me the parts I needed for me to get my vehicle rolling again, with a reasonable price.

Ma
Review β„–7

I had a terrible experience with another Napa store. However, bringing my issue to this store & dealing with Justinβ€”he made everything right. His customer service was excellent and definitely handled the situation in a satisfactory way. I did not expect the issue to be resolved the way it was but I am very grateful it was.Thank you Justin! I appreciate the service you provided me.

lo
Review β„–8

This place was fantastic. Alejandro was patient ,knowledgeable, and very helpful. Highly recommend this place

Dr
Review β„–9

I went to this store last Saturday morning. It was busy, phones ringing and people in and out. I just wanted to say that I had the best experience being helped by a tall, young man. His name was Devin. He was super helpful and polite and friendly. All the while, he was still juggling phone calls and chiming in to help other customers, even in a second language. He helped me fix my issues and get my day off to a terrific start. Thanks for the great service, Devin! Keep it up.

Ka
Review β„–10

This is the place to go for any kind of touch up paint they have every kind and color and very affordable

Ed
Review β„–11

Great service and very friendly. Had the right part at the right time!

St
Review β„–12

Fast service, easy ordering

No
Review β„–13

Awesome customer service! They always have what I need!Store manager Justin is the man! Highly recommend them for all your parts!!

ja
Review β„–14

The manager Justin was extremely helpful and proactive. He was quick to get me an answer to my battery question and he fixed it quickly as well. I will go back to him for all my car needs.

Aa
Review β„–15

My new favorite parts store thanks to Devon. Very helpful very knowledgeable energetic and funny young man. Parts in stock and priced right!

Za
Review β„–16

Pierre was great made the experience very enjoyable super quick and easy I would recommend everybody and their mom

gr
Review β„–17

Always helpful and resourceful anytime I need

Da
Review β„–18

Excellent customer service, knowledgeable and cost-effective pricing. Justin the Manager spoke with my Husband before I arrived he was informed of our problem and was waiting when I arrived he went above and beyond to help with a smile on his face. He saved me a trip to my dealer which would had been very costly. I highly recommend giving them a call for help regarding your vehicle.

Ar
Review β„–19

Let me start by saying: Jake and Brian are the GOAT!! My alternator died after work on Thursday and I had to have my car for work the next day. I called Napa to see if they had the part and they were very helpful on the phone. I wasnt aware they closed at 7 that night and i had called them at 6:59! I rushed over and they had the part ready at the counter and were super, super kind and understanding. Jake and Brian saved the day for sure, and because of the awesome customer service I will recommend this place to everyone I know for their auto parts needs

Ma
Review β„–20

Honest and trustworthy! Justin and his team deserve better than five stars.

di
Review β„–21

Best customer services

Jo
Review β„–22

They have the best parts guys in Lee County. Thanks for all your help. John

Am
Review β„–23

The gentleman that helped me was incredibly helpful and kind. He changed my headlight for me and I was on my way in less than ten minutes! Definitely going back!

Ad
Review β„–24

I came in at last minute, these guys were great took care of me , needed a an Hydralic line , saved me a lot of time ! Great job guys I truly recommend

Bi
Review β„–25

Service was great.

jo
Review β„–26

Very good customer service they are like a pro

To
Review β„–27

Friendly and helpful big variety of stuff around the car you cant get everywhere. Helpful guys and friendly

To
Review β„–28

This is the ONLY place to get auto parts in SW Florida! Justin is the manager and he is totally awesome. Not only recommended a great product, but helped with the installation.

To
Review β„–29

Best store to find stuff you need for your car. Friendly and helpful staff and a clean shop

wi
Review β„–30

Always the best in the business

Ri
Review β„–31

Picked up a couple items for the car and the clerks were very helpful.

Ro
Review β„–32

Great part quality at a good price. Always keeps great staff, they are friendly and knowledgeable! Great job

Ke
Review β„–33

Great customer service the napa rep even called the car Dealer and made sure we had the correct car parts.

Vi
Review β„–34

Milan at Napa is hands down without a doubt the best parts person in town. Any part you need no matter how obscure he will find it. He is my go to parts guy.

Ch
Review β„–35

Well stocked with excellent help. My go to NAPA store.

Ma
Review β„–36

I would just like to say that Napa has a great team, but to me one stands out and his name is Devin. His patients and kind demeanor was awesome and I would like for managment to know that hes a keeper and his customer service skills is great. Devin keep up the great work and dont lose it. Much luv bro.

Ri
Review β„–37

Good people

Ca
Review β„–38

They were very helpful and as a woman its pleasant to not be condescended to.

Om
Review β„–39

Staff is ver professional and helpful appreciate it

Ma
Review β„–40

Awsome service

St
Review β„–41

Open great hours. Helpful. Knowledgeable staff. Concerning their parts.

Lu
Review β„–42

Best place to buy automotive paint a d great friendly staff

Ju
Review β„–43

My husband purchased a car battery from Napa about 1 year ago for our Minivan... it started to leak fluid and thought wed have to pay to get a new one.. Wasnt the case at all... thanks to Justin, The owner of Napa, he went beyond the call of duty and showed total concern and helped us resolve this issue in a truly professiinal ,caring and knowledgeable manner... We highly recommend Napa for all of your car supply needs..

St
Review β„–44

Always have the parts we need and the staff is super friendly and helpful!

Br
Review β„–45

Awesome customer service! Great place for all automotive parts and experience is superb.

Fl
Review β„–46

Very Helpful Staff

Da
Review β„–47

Great service

Ra
Review β„–48

Good service

ER
Review β„–49

We dont buy our parts anywhere else, Justin ,Shawn,Pat,Chris,Doug well all the guys are awesome and know what they are doing, keep up the good job,specially Millan the golden golden boy and Flaco the Spanish wonder

Pa
Review β„–50

Great spot to call for parts seems to have stuff that other store would have to order in.

Ga
Review β„–51

Great customer service. They looked for about 30 minutes trying to find a part I needed.

Da
Review β„–52

Jordan manager trys get you best works his best at it

St
Review β„–53

Great store with traduonal countermen who actually know what parts they have on the shelf and can give you great advice. Shaun has helped me a few times now and can find you anything you need including difficult to find parts.

Su
Review β„–54

Good auto parts store. Ppl are very informative & provide good guidance

sc
Review β„–55

Knowledgeable and helpful staff. Justin was so helpful. I will be back:)

Jo
Review β„–56

Ask for Devin.Awesome customer service everytime πŸ™‚

Je
Review β„–57

They have good parts and lots of counter help. The experience of the help makes the difference.

Ri
Review β„–58

Everybody is so helpful...usually have the parts that I am looking for

Ne
Review β„–59

The guys are Car Guys here look in the parking lot you dont see many vans and and sedans these kids have hopped up Imports you asked me a question about cars and they know what youre talking about not punch the computer and look to tell it what it says definitely your choice to go to when looking for retail parts and some knowledge

Co
Review β„–60

Very great help Pat took care of my order and helped me save when I was buying parts from the WRONG NAPA STORE IN LEHIGH UNTIL I MET PAT FROM BOY SCOUT TRL IN FT MYERS , I WAS TREATED RUDELY BY A GUY NAMED ALEX AT THE LEHIGH STORE , ILL NEVER GO BACK THERE AGAIN ON TOP OF CHARGING ME TOO MUCH I WAS TREATED LIKE IF I WAS BEGGING FOR FREE PARTS DONT GO TO NAPA IN LEHIGH

Bo
Review β„–61

Excellent service, Justin will take care of your auto parts needs.

Ya
Review β„–62

Terrible customer service a big fat guy i think his name is shawn he always angry with the never cause was almost close the store and he told me beacuse the store is closing in 5 min hurry hurry so i am recommende

Mi
Review β„–63

Staff was friendly and everything I needed was in stock.

Jo
Review β„–64

Always have the parts I need for my aging fleet of cars and truck.

Do
Review β„–65

Guys are always friendly and helpful.

Al
Review β„–66

Very helpful and friendly staff.

Va
Review β„–67

Good place to buy and order parts for cars and trucks.

Ju
Review β„–68

Quality Customer Service ❣️

Ro
Review β„–69

Always got what I need...

Da
Review β„–70

Pros always helpful go the extra mile

ju
Review β„–71

Justin he is a great employee

Pa
Review β„–72

Great staff clean place and always friendly.

Wi
Review β„–73

The guys here are always helpful and friendly.

Do
Review β„–74

Always have the parts Bobby is awesome!!

Da
Review β„–75

Counter clerks are always rude. I dont know why it is impossible to say thank you or act like you care about the business. This one is worse than other parts stores.

Ky
Review β„–76

Great Customer Service.HUGE Parts selection!

Mi
Review β„–77

The Napa know how.

La
Review β„–78

Great service, warranty and Devan was great

Sp
Review β„–79

Great napa location

ga
Review β„–80

Good service

No
Review β„–81

Just what I needed Napa is the best

Ce
Review β„–82

Good knowledge staff.

Jo
Review β„–83

Picked up a transmission cooler kit for my Dodge Caravan. The salesman was very knowledgeable and helpful.

Us
Review β„–84

Good place and nice staff.

Ch
Review β„–85

Needed a hydraulic hose repair. They made a new one in a few minutes

Do
Review β„–86

Awesome service and friendliness!!

mi
Review β„–87

The best

Jo
Review β„–88

Great staff and very helpful

Da
Review β„–89

Needed a battery for my 2009 Saab Aero convertible.

Pe
Review β„–90

Always the most expensive of all the auto parts stores

Tr
Review β„–91

Very knowledgeable staff!

it
Review β„–92

They know their stuff

Bu
Review β„–93

Helpful and knowledgeable staff

Da
Review β„–94

Very knowledgeable staff

Da
Review β„–95

Very helpful staff

Jo
Review β„–96

Guys know what you need

Da
Review β„–97

Great service, friendly people

Ro
Review β„–98

Quick service & friendly ....

Th
Review β„–99

Love Napa Parts

Er
Review β„–100

Great service as always

Information
11 Photos
100 Comments
4.6 Rating
  • Address:1820 Boy Scout Dr, Fort Myers, FL 33907, United States
  • Site:https://www.napaonline.com/en/fl/fort-myers/store/26713?cid=pl_yext_jobber_JKAutoParts_26713
  • Phone:+1 239-936-4000
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–5PM
  • Tuesday:7:30AM–7PM
  • Wednesday:7:30AM–7PM
  • Thursday:7:30AM–7PM
  • Friday:7:30AM–7PM
  • Saturday:7:30AM–7PM
  • Sunday:7:30AM–6PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
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