Had the best experience here with jim and teo. They both went above and beyond to make it happen for our family. Didn’t think we would leave happy- but we absolutely did with our DREAM CAR. Will never go to another dealership. So happy with our service and car. Thank you again. You won’t be disappointed by taking your business here.

It’s been almost a month since I leased a Kia Forte from Galeana Kia. I never drove Kia before and I can tell that I’m extremely satisfied!!I had a pleasure working with Vince and Steve. They were both professional, not pushy and they made my experience very smooth.Teo closed my paperwork , explained me everything I need to know. He was fast and efficient and it didn’t take too long.This dealership have good people working. They don’t try to push you to buy something you don’t like and they accommodate everything!I highly recommend it and I would do business with them again. ☺️

Simple and EasyWe went in to get a car and found one in our price range. No gimmicks, no hassle, in and out. Clean interior/exterior and car runs excellent as well. If you are looking to buy a car try Galeana Kia of Fort Myers. (I recommend asking for Gary Riggs.)

We drove from Cape Coral to Galeana Kia just to look after months of looking around for the right car. Troy was a really great guy, no hassle, no pushy salesman attitude just a nice down to earth friendly guy from Ohio, our home state. He made it a very pleasant visit and in the end we purchased our Kia Optima with no pressure, and peace of mind. We left happy and satisfied with the whole experience. Teo was also very pleasant and informative. Thank you Troy for your great 👍 service. We definitely recommend Galeana Kia and will be back for our next purchase.

Absolutely exceptional customer service and attention. I was passing through town and had an emergency with my vehicle, thankfully I was near Galeana Kia and everyone from Eddie (the manager) to Jeff (who worked on my car) was phenomenal. Great service, attention to detail and always willing to go the extra mile.

Had a great experience with Galeana Kia. Joe Wright did a great job as our sales person and I highly recommend him.

Thanks to Kieffer , who helped me get my first car 👍🏼So happy with the purchase !

I had such a positive experience purchasing a new car from Galeana Kia in Fort Myers. This is my second car from this dealership. Sam Veloz made the entire process stress free and enjoyable. I bought a 2021 Niro hybrid. I like a dealership where you are not pressured into buying a car with more bells and whistles that you may not want or need. Sam asked questions and took me for a test drive. Since I like a new car every 3 to 4 years and don’t put many miles on my car, he suggested that I may want to consider leasing the car, which I did. Everyone at the dealership made me feel special. And once the sale was made, Sam contacted me to see if I had any questions after getting the car home. I had a few questions about some of the features and I was able to bring the car in for a quick tutorial. Sam went above and beyond to make sure I was completely satisfied with my new car. I will definitely get my new car at Galeana Kia and with Sam

Heard an advertisement on 94.5 (The Arrow), and saw it on their website that stated they were offering up to $3000 more than KBB for trade-ins. My vehicle on KBB, under the FAIR category, was a little over $13k. We get to the dealership, and I find this awesome Kia Sportage that I test drove, and fell in love with, only to be LOW BALLED by a trade in value for my vehicle if $9500, and when I asked about THEIR AD, they did not know what we were talking about, and when my husband pulled it up on his phone, our salesman claimed He couldnt read it and that they wouldnt honor it. I have a photo below of their ad that they would NOT honor. Not only do they have misleading advertisements, they also mark up their vehicles on the price tags from what their own website states. The better business bureau has already been notified and Ive already told multiple people NOT to go to Galeana Kia. What a joke. On a side note, we went to Coconut Point Ford and had a salesman named Tom Spicer, who got us $2k more trade-in value than what Galeana offered us, AND they were honest from the get go.

Worst place I have ever bought a car. Sales was rude, unpleasant, and lacked knowledge of the cars they were selling. Very loud music blaring all the time. When I asked to turn it down, I was told to leave if I didnt like it. Should have.I have been a KIA, HYUNDAI patron for over 35 years. My last purchase will be the lastKIA HYUNDAI I Will ever buy. The cars are costing more every year and the quality and creature comforts diminish yearly.My advise is to buy elsewhere. Being human demands respect. Your $20,00 to $40,000 demands knowledgeable sales. You will find neither at Galeana.Service is another story entirely. They are are knowledgeable, courteous, helpful and proficient. They have never disappointed me.

Im not the usual guy to post many reviews but this place deserves every single one of them. I have purchased mow my third vehicle from them and love the place. Usually I hate the bargaining part of buying like everyone else but these guys are different. They will never pressure you into buying a car if it isnt the right fit for you. Franly has been amazing and even their manager, Teo, worked with me to purchase my vehicle. Highly recommend to buy from this place.

I have purchased three vehicles 🚗 from them, excellent sales men and women and a great price. I never bring any of my vehicles for service to this dealer that has to tell you something. I called yesterday for service on my newest vehicle only 800 miles can’t get appointment till August or I can leave it there for 3 days NO THANK YOU🤦🏻‍♂️I’ll bring it to that other guy who offers excellent service. Great place to buy a vehicle. Keep away from service look at there low reviews all has to do with service.

From the minute we walked in to the minute we walked out, it was a great experience. Justin V was training a new gentleman but was listening to everything I ask for. Thank you again Justin V

Recently bought a vehicle here and our experience was much better than anticipated. Highly recommend stopping by and talking to Tao Rodriguez and Vince Steponavicius for any car purchase.

What an amazing team!!!! I absolutely have loved the shopping experience here. I have been in touch with Howard Franklyn for information via email. He was professional and courteous via email, phone and then in person. Upon arriving at the dealership I was introduced to the manager Eddie Sharfenaker who s extremely welcoming. Then Kevin Pierce and Heather Smith helped me through the rest of the car buying process. This has been a spectacular experience. It was well worth the drive from Miami!!!!

Customer since 2011. I highly recommend Galeana Kia. I also highly recommend Big Lou!This with be my fourth purchase of a Kia and my second purchase from big Lou.He is not just a great salesman. He is a great guy and makes the process of purchasing a automobile, such a easy and pleasurable process. Everyone at Galeana is wonderful!I feel like a royalty, even when just getting a oil change done. On top of all of that , my 2011 Kia Sorento saved my live! I became disabled in 2016 when someone rear-ended me. But Im alive, because Kia is the safest automobile out there!

Most wonderful car purchase experience ever. Sam was helpful, but not pushy. Everyone here was customer service oriented. They gave me a great price for my trade in and worked to get me the best price and payment option. Very low key. I love my new car!

A great dealership to work with! I had been looking for a dealership to lease a vehicle through in the Fort Meyers area, but none of were as easy and stress free to work with as Galeana Kia! I especially enjoyed working with Ben (sales) and Heather (finance), they worked with me to find the best vehicle to meet all my needs. Together they made car shopping a great experience. Also I am loving my 2021 Kia Forte!

The service was great but the food was not.To start: the rolls were dry as hell, French onion soup had a cheese that was terrible and the soup wasn’t that good either. The cheese ruined it. The filet had no flavor but was tender. You have to order sides separate and the mashed potatoes tasted like instant potatoes and the asparagus was large and hard. We were not impressed at all. However the desert was great. So glad it was happy hour and we got a discount on the steaks otherwise it would have been a big waste.Not going back.

Barely even a one. They messed up my car for a minimal repair, secondary to the reason I took it in. Theyre so called repair left me with a car I could not drive safely. (Trunk latch fix pair was put in backwards leaving me with a car I couldnt drive safely.) Trunk would not close!!There is nothing to tie the trunk down to.So with a truck wired down as best we could I took it to a different dealer. CC Kia helped me out, told me why the repair went bad and fixed it in a couple hours. ( This is why I knew the part was put on backwards).

Had my first dealership checkup. Merely o change and system check! Took over 2 hours. I want to maintain the checks at Kia but this is way too long for the service. The customer service rep sent email if I needed him while I waited. I wrote to him when it got close to 2 hours- he never responded! Struggling if we will continue with Kia service as my oil change place near me goes a great job. They are so friendly cider on their survey - I’m sorry but I need to tell the true facts!

I cannot say enough nice things about Lou at Galeana Kia. When looking to buy a vehicle, I found that many local locations did not have what I was looking for. I reached out to several dealerships that were further away, and Lou was the only one to quickly and efficiently assist me over the phone. In the course of just a few hours we were able to negotiate a deal so that I could pick up the car the next day. This was a great relief to me as I did not have to make multiple long trips to visit multiple dealerships, and there were no surprise changes when I arrived. Lou at Galeana Kia was the only sales person that I spoke with that treated me as though I was there in person with him. Every time I called, he answered and quickly provided me with accurate information. When I arrived, all of the paperwork was already prepared. Lou made sure that any specific requests were addressed, and then some. He was extremely friendly and cordial towards other members of my party that he not been previously introduced to. He made them feel extremely comfortable, and involved them in the process. Finally, Lou followed up with me after the sale, that same day, to make sure that we made the trip home safe and everything was going well.I would be remiss to leave a review without mentioning Heather in finance. Regardless of the car buying experiences that I have had in the past, good or bad, I have never had such a pleasant experience finalizing the deal, until now. Heather had everything prepared for me, and was extremely thorough and pleasant. She answered any questions I had without hesitation, and was very honest about my options.Overall, I would highly recommend purchasing a vehicle from Galeana Kia, even if you have to make a bit of a trip to do so. These two individuals, Lou and Heather, make the car buying experience enjoyable and easy. They were both extremely honest and eager to assist.Although not the focus of my review, I have to say I was also provided a very fair price for what seems to be an excellent vehicle. Normally, this would be the most important part of a purchasing experience for me, but the customer service I received stood out so much more. Both factors combined, I found that Galeana Kia provided the best overall value by far of the 10+ other dealerships I communicated with.

Went to Galeana Kia today and left with a new Telluride! Big Lou was outstanding to work with. He explained all options with great details and was patient with all our questions. I went to the Cape Coral Kia dealer first and was very disappointed with the way I was treated. What a difference between the two dealerships. We are old and didn’t know anything about new car technology. Big Lou understood that we needed extra explanation and he was great. We are so thankful to have met him and had the opportunity to work with him - we strongly recommend that if you’re looking for a new car go see Big Lou at Galeana!

I had the best experience at Galeana Kia! Big Lou helped me and the whole experience was amazing. It was one of the most smoothest transactions I have had leasing a vehicle. I love my 2021 Kia Sorento Prestige

I just purchased my 3rd vehicle from Galeana KIA in Fort Myers and I am extremely pleased with my experience. They are an amazing company! I had help from a very professional and dedicated young man by the name of Lamarr Green. I highly recommend him for going above and beyond to get me exactly what I needed at a price I could afford. No gimmicks, no pressure, no stress - just straight up great customer service!

I was scheduled for an appointment on a Saturday for a recall. Unfortunately because of unforeseen reasons and I needed to reschedule. Now all of a sudden, they are not scheduling recalls on Saturday. Which is the only day that works with my schedule. So much for a great customer service! I’m very disappointed!!

The manager on service was so rude and the woman on cashier. I was there because my air conditioner was not working and they charge me $170 for just check. They didn’t do anything I got so disappointed. I don’t recommend people to go and do the service with them.

Just bought a brand new 2021 Kia Seltos with the help of Louis Barth. Louis was very helpful in providing me with all the details necessary and going above and beyond. Also a big shoutout to Teo for helping with all the financial paperwork which can be very stressful and he made it super quick and simple. Would definitely recommend GALEANA KIA to everyone I know. Everyone is very professional, clean, respectful, and extremely good at their job.

Huge thanks to Kieffer for helping find the best car for me the new K5! Can’t be more pleased with the kind and friendly service from both him and the great staff here at Galeana Kia. Looking for a car look no further this is the place to go!

Im a client of this dealership for 5 years, This is the place Im taking my car for service and repairs. They were always professional & honest.I got to really appreciate them when I tried to take the care to the other dealership at Cape Coral, which is very close to my home, and Galeana were much better in any parameter I can think at.For example when I took my car for diagnostics for few concerns I had, At Galeana They charge a fair amount of 60$ compare to 80$ at CC Kia.Galeana inspected all the concerns (I had 3 of them) I had for this amount of diagnostic, Where at CC Kia they wanted 80$ to test EACH concern !!!, so they asked 270$ for the same diagnosis !!!!!!!.Galeana produced a detailed summery with values and numbers of their finding, while CC Kia Gave me just one line summer which is pass or fail.I was very disappointed from CC kia analysis, and i feel that I paid for nothing !.And most important Galeana let me talk to the mechanic after the inspection so he could explain to me first hand his findings. At CC Kia explained that the the mechanic is very busy and their time is too precious.Another example I can give is that At galeana when i came for oil exchange, they were willing to do short diagnostics for specific concern I had, and didnt request anything for that.From now on Im going only to Galeana.Galeanas service manager Shane is professional and pleasant to communicate with.The staff in both places are very polite, but I appreciate much more Galeanas approach to listen to me, take care of any concern I have , and making sure I am satisfied. I have a special thanks to Shane, the service department manager, which is professional and honest , and It was a pleasure to communicate with , any time I arrived!.

Garry was very friendly and helpful! We visited several dealerships and Galeana was the most willing to work with what we wanted on our trade in. We got in and out in no time the first night that we went back and bought a second car the next day. Garry made buying very easy!!

I only gave 5 stars because 10 was not available. I called Galeana Kia after leaving Cape Coral Kia ( DO NOT GO THERE, a total rip off) spending 4 hours with every car sales man scam in the book. When I called Galeana, Rich in sales answered the phone and I explained my extreme frustration over attempting to lease a new Kia. I told him, I would love to lease a Kia and gave him my info- down pmt, monthly payment and the exact model car I wanted. I said can you give me a yes or no answer. He called me back in 5 minutes and we had a deal. My girlfriend drove the car the next day and hated the way it drove ( a bigger vehicle than she was currently driving) The deal was sunk. We walked around and found a car she liked, drove it and I then talked with Eddie the sales manager directly as rich was gone for the day. No back forth stuff with several people and sales manager ( cape Kia ). I asked Eddie if we could do the same deal for the 2 nd car as we previously worked out. The salesman Paul brought me a yes and was for a touch less a month payment. Rich the sales man, Eddie the sales manager, Teo the finance manager we’re all EXCELLENT!!! Paul a newer sales man was helpful and great too. You want a Kia, this is the ONLY place you should go

The service check out staff are not trained. I had my car in for routine maintenance. I had given my check to my mother for her to pay andpick up my vehicle. She arrives at the cashier and the fiasco begins. She wants my mom not only to write her dl info on my check, she asks my mother to cross out all of my info and put her name and address on my check! That will never be accepted at the bank. In the end my mom paid with her credit card....they would rather pay a service fee than accept a check from the vehicles owner. Did I mention Ive been there for maintenance many times.

Excellent service department. Manager is very knowledgeable in all aspects of Kia. Sales Department worked with me to get my best deal. Have had si many excellent comments on my car. Love my Soul.

I needed a new car and looked on line to see there inventory on a Sunday night. Monday evening I drove away with a new car. Robert Ortez made the process so easy. He showed me all the features of my car and how everything worked. Will definitely go see Robert again for our next car

Galeana Kia has always had the best customer service. All of the employees have always been on top of everything and have always been extremely polite and making sure you have a great experience everytime. Thanks again for all the great hardworking employees that make the experience easy and enjoyable

Big Lou is the best car sales person I have ever dealt with. He was extremely knowledgeable about the Kia models, listened intently to my needs and provided superior customer service. Lou was honest and did everything to make my buying experience top-shelf. I did a lot of research before making my decision and the purchase price of my Optima EX was considered a Fair Price according to Edmunds.com. I was more than satisfied with the trade-in value of my previous auto. I highly recommend this dealership and particularly Big Lou!

Friendly atmosphere. No pressure tactics. I was disappointed that the color of soul I wanted was no longer on the lot but my sales person suggested another color which I fell in love with. Pawel Socko is one of the best salespeople, warm, engaging and funny. Loving my new Kia Soul.

Very Happy, return customer. Howard The Jamaican as he likes to be referred to, was AMAZING! A+++ Service. Howard walked us through the buying processes, he even stayed late to make sure we had a seamless transaction. Howard went above and beyond to provide exceptional, speedy, and efficient customer service. I am truly thankful and grateful.

My overall experience with Galeana Kia has been incredible. Sunday night I put in a request to view a car a 10 mins after they closed. Big Lou called me immediately and I expressed that I wanted the new Kia K5 with red interior. The next day I show up to Kia and he already has the car up front and ready to go. I was also able to work with Robert who was great going over the test drive and any questions I was able to have. He then went on to get me an amazing deal!! Once purchased I had the pleasure to sit with Big Lou as he went over all the new features, warranty and more. This is my third vehicle and by far the BEST CUSTOMER SERVICE I HAVE EVER RECEIVED. Thank you Robert and Big Lou for such an amazing time today at Galeana Kia!!

Really bad the service area, I paid for an oil change and maintenance and they charged me but they did not do their job.

Worst customer service ever, rude and short when your asking questions. Glad Im done with KIA. Love my Nissan. Also its been 3 months I still dont have my Gap refund and no one at the dealership will return my phone call to let me know the issue.

An excellent experience. Howard our salesman and Big Lou the sales manager were very good and gave us the best experience. I highly recommend Galeana.

Horrible management and the cashier Aria was rude! And Im not the only person on here saying that!

Very unprofessional staff/poor management. Prices are high... Salesman are cons, and i advise everyone reading to shop around!

Eric Schnake was awesome. This was my second car purchase from Galeana. The first was a brand new Soul in 2016. This time a 2017 used vehicle in great condition. Eric never made me feel pressured, answered all my questions, & made my entire visit enjoyable. Christy, the finance manager, was also very helpful, explaining everything in a clear, straight-forward manner. I would highly recommend Galeana & specifically ask for Eric!

(AAA) Angel and George R. at this dealership were absolutely OUTSTANDING to work with. They got me into the exact vehicle I wanted and had researched before I even got to the dealership. Angel worked diligently to ensure I had the payments that I was able to afford based on my requirements but also what I was comfortable with. I had a very great experience OVERALL with both of them and I would highly recommend going to this dealership above ALL other local dealerships as this has been the most professional experience I have ever dealt with. -Nick M -Not Your Average Detailers

Update 2/3/21 - After the prior poor review/experience, it was time to give them another shot. The reply to the prior review asked me to contact the GM via email, which I did. Not even 20 minutes after sending the email I received a phone call to work something out.I was referred to a salesman, Ben Saso, to come in and check out some new cars and see if we can strike a deal. Ben made the experience great from start to finish. He was polite, knowledgeable, relaxed, and more than willing to work with me on wants and must haves.I would not hesitate to come back in the future.Be sure to ask for Ben if you want a superb experience.——————————Having bought a new Kia Soul prior from this location, I did not hesitate to return today for an upgrade. The experience three years ago was completely opposite from the experience today.Three years ago the experience was friendly, respectful and customer oriented.Today... bait and switch offers, high pressure sales tactics, confusing numbers and terms from sales person and manager. When asked why numbers represented do not match prior discussed and advertised numbers the salesman, Jim, kept referring to those numbers as “BS” but the full terminology there. To curse, even in reference to numbers, to a customer like that is not only unprofessional, it damages your trustworthiness.We ended up walking out highly disappointed, which was an absolute shock based on the experience we had three years ago. Clearly management has changed, and definitely not for the better.

I bought my KIA from the HUGE dealership in the Cape, but always bring it to Galeana for service. I brought it in yesterday for the clock spring warranty extension on the 2014-2015 Fortes and was in and out in an hour with a new clock spring and also a new part on my brake pedal that was under recall and I didnt even know! My daughter and I walked around the lot and looked at some cars to kill time and not once were we hassled by a salesman, like at most dealerships. Always a pleasure coming here!

Big shout out to Zeek, Theo, Carlos and Jose for getting us such a fantastic deal for our old car and an even better one for the new Sorento we purchased.While at this particular dealership, we never feel rushed - the staff are not trying hard to just sell sell sell. They take an interest in your choices and recommend great options and work with you to get the right deal.Theo was very helpful and got all our documentation done swiftly. He will truly fight to get that interest rate lower for you.Carlos and Jose are great salesmen that really do care about what you are about to purchase.You will not have a better experience at any other competitor.Thank you again folks for making this happen for us.

I just bought a new car from Galeana Kia with the help of Big Lou. He was very patient with me since I came in without knowing what I wanted. He had lots of helpful information to share. He went through all the details of the car very thoroughly to ensure I left without any questions. I would definitely recommend going to Galeana Kia, and thanks Lou for all your help!

Enjoyed our car buying experience with Paul! He was very fun and helpful. This was our first KIA and my daughters first car. We appreciate the great service.

Great team: Salesman Paul Freeman knowledge about the vehicles was excellent. Finance Donald explained the finance easy and gave us clear and understandable options and service. Service Manager Kyle and assoc Shane kept me informed on my new vehicle status and went above and beyond to ensure I was happy with my purchase and timely delivery. The owner of this dealership has created a GREAT team of people. Their professionalism, work ethics and honesty to the customers expectations is clearly defined. I hung up my BMW keys for a KIA Stinger GT AWD for a new adventure. As a new customer to KIA overall experience I whole heartily give this dealership an A+ / 5 STARS. Looking forward to working with the service department for the routine maintenance of my new vehicle. Thank you all

Kieffer was my sales man and he did a fantastic job! Helped me get the price I was looking for for the car that I purchased and the truck that I traded in. Very friendly and professional. Other members of the staff were very courteous and willing to help. I highly recommend Kieffer if anybody is going to visit Galeana Kia in Fort Myers.!

Currently sitting in the lobby of Galeana Kia waiting for a tire change, it’s been over an hr and a half now to change just one tire. Now I understand they are a little busy but it should not take this long for one tire! This is the First problem I have really had with this place they have always been professional and a pleasure to do business with, but this has left a bad taste in my mouth. I think for the $700+ I spent on just the 1 tire I could have a little better service. Come on guys :(

Experience at Galeanakia was TOP NOTCH! Ben Saso and Big Lou make you feel like family. Start to finish with text, email and in person was memorable. Thank you to the Galeanakia team.

Had a fantastic experience getting my first ever car here with Paul Freeman! Super helpful, upbeat, friendly, and ready to find the vehicles that met our needs and wants! He greeted us right on the lot and spent the better part of the day with us working out our deals. Super excited to call a 2018 Kia Soul my own and as my first car! Paul was very happy and excited to be part of our experience as well, and he really went above and beyond in getting us into our new cars and trying to get me out to work on time, too!The whole dealership is very nice and neat, and the used cars we tried out were very well taken care of! I never would have expected getting my first car to be so easy, but I couldnt have had a better experience. Thank you, Paul! Couldnt have been happier with our choice to shop with Galeana first and only!

My husband and I had a great experience with Galeana Kia. Our salesman was great (Sam Veloz) and very much helpfull, very experienced. We would both recommend him and his team. Teo was our finace person and explained each and every detail perfect. If you have not came to check them out you most defiently should. We LOVE our new 2021 Kia Telluride!!!!!

Kyle and Lou were very helpful and got us exactly what we wanted. Will definitely be returning for our next vehicle!

I had the best car buying experience at Galeana over other dealers I visited. Big Lou is not only very knowledgeable, but he took to get to know what my needs and wants were in a car and Im extremely happy with my purchase! Zeke did an awesome job with balancing financing with down payment and trade-in that worked for me. They are definitely my first choice in car buying.

Today We went to Galeana Kia of Fort Myers and it was the WORST experience I’ve ever had! First, they were charging me 600$ for a simoniz car treatment, and it was mandatory! I had to do it. Right then and there I knew this place was going to be bad. Next, they wanted to charge me 299$ for a tire that ALREADY comes with the car! Next, The dealer and the manager were saying completely different things and we didn’t know which person was telling the truth. I had it up to the max and I was going to leave when they just told me to leave! It’s a car place that ask you to leave. Wow. I hated this place and I hope you read this and STAY AWAY from this place! They will rob you!!

On Friday, 11/8, I took my Optima which I bought at Galeana Kia in 2017 in for Service. Since my lease was almost up I wanted to talk to someone in sales about my options for a new car. Angelo A, was available and I must say, he did an amazing job. I had no intentions on walking out with a new car, but his patience in explaining to me my options, his willingness to negotiate an amazing deal for me AND leaving me alone giving me time to think about what I wanted to do made this an easy decision. Needless to say I walked out with a brand new car. I love Galeana in general and today was no different in my experience with Angelo. I’d recommend anyone to him in a heart beat.I’d also like to mention how amazing the service department is. Shane is THE best!!! Whether I’m coming in for just an oil change or something else is wrong with my car, he greets me with a smile. He’s personable & even when I walk in angry about whatever is happening with my car, I walk out happy. Overall, Galeana has taken very good care of me since 2017 when I bought my first Kia.

Wally was so helpful. He was more of a consultant than a sales person. He was quick to find out what our necessities were to advice us on the best model that fitted our budget. He and the sales manager truly showed that they cared. Very different from other car buying experiences. Truly caring behind the quality. Update, I went to buy a second car, this time it was a used car, a 2018 Optima. The experience was complete opposite, I found out that they were advertising the same unit for about $500.00 less on market place I even showed them the snap shot I got from them and they would not honor it. I spoke to a manager, yes after I had signed the deal, He indicated that he would see what he could do that he would call me back, well no call back. My girlfriend that referred me to buy the car there because of our first experience filled out a document to get $100.00 referral incentive and guess what. Nothing. So I will edit this and go from a 5 star to a 2 star.

Very impressed with their customer service! ***I**** me the customer, ordered the wrong part (who would have thought that a customer is actually wrong 😱😱😱😱) they Processed my refund without me even asking for one!!! SPECTACULAR! I WILL be back for the correct part and will be back when I need a new vehicle! Amazing, great customer service DOES still exist!! I didn’t catch your name (lady in the parts department) but thank you for your help in identifying the correct part (Not the engine cover 😐)

Shane always takes care of my car when I bring it in. He is wonderful! He always makes sure the car is in safe driving condition. I trust him and he is the reason that I am driving a 2011 Sorrento. I have never taken my car any where else because of Shane.

From the moment we pulled in, till driving off if our new vehicles, Paul Freeman was the ABSOLUTE BEST! Not only did he assist my daughter in the purchase of her very first car, he got me into my very 1st brand new car ever in my life! He was literally running from one end of the dealership to the other, getting the paperwork done, vehicles detailed and tags put on! Awesome Salesman! Thank you Paul!! You Rock!Also, to Heather Smith in Finance! She was awesome and on par getting our paperwork signed and sent out!

I worked with Gates and the Manager Adam on the purchase of my new KIA. I couldnt be more pleased at the professionalism and the speed at which they offered me a great deal and even sweetened it by continual follow-ups after the sale to make sure I received the car (it was shipped). Having recently purchased a Toyota, in a painful transaction that had me cursing the day I decided to go back to a dealership, I was pleasantly surprised at the low-key, no pressure sales that this dealership offered. Even the finance manager was a pleasure to work with! How often do you hear that?? LOL. I actually drove out of state JUST to buy from this dealership and if you are in the market for a new KIA, I highly recommend you give Gates and Adam a call. You wont be disappointed.

We had the fortunate experience of doing business with Galeana Kia. After going to another dealership and looking at a similar car for our son, we decided to give Galeana Kia a try. The car salesman we dealt with, Robert, was extremely helpful. We felt comfortable in the dealership and didn’t feel like it was a “car buying” experience because we weren’t made to feel insulted or frustrated like we did at the dealership we visited prior to Galeana. When we were done with buying our car, we walked out excited for our son, not drained, frustrated and crabby. The manager was a pleasure to deal with and in the future, we plan on dealing with them again. Pleasantly surprised by the dealership. We can not express how easy and happy we are with this dealership!!

Leased a car yesterday from Big Lou and Kostien and it was an awesome experience from start to finish. Explained ALL the features of the car in detail as well as gave us a tour of the service department when we return for maintenance. Even showed us the coffee machine and snacks to munch on as we wait. Would recommend these guys if you want superior service.

Kyle was very professional and curtius. He gave me good advice about my tire.He told me about a great sale on their tires.Thank you Kyle!

Took my 2015 Kia Optima SXL into service for a simple oil change. Got the vehicle back and a recall operation had been performed without my advisor telling me one was outstanding. No big deal, except for now my service light for my blind spot system was illuminated. Took it right back in and was told that the recall operation was not performed properly. Scheduled another appointment to have it repaired, properly this time, and kept the vehicle all day. Was leaving work, without transportation and had to call in to check status. On hold forever, but finally was told the vehicle was ready for pick up, car fixed. Picked it up and found the blind spot system light was off, but now the system itself was inoperative. No test drive from the tech (mileage the same in and out). Took it back a third time and, you guessed it, had to call and check status. Found out a part was on order, but it was back ordered and to come and pick the vehicle up. Without an active safety system, a system you caused to fail. Not going to work there. Put into a nasty sales unit as a loaner car. Took over two weeks to get my car back to operating condition.Bottom line: Service department tech quality and advisor communication about on par with McDonalds.

ALWAYS GET A SECOND OPINION. Galeana Kia quoted me $1k . Local/honest auto shop got it done for $180 (including the tow away from Kia back to their shop).

I sent a message online on Friday, about what I wanted to try to do. I was contacted by Angelo A first thing Saturday morning, once i got to the dealership around 130 I sat down with him and explained that I wanted to get out of my current lease because i needed something with way better gas mileage. We decided to look at the 2020 Forte and it was perfect! Test drove it, then talked numbers, which i was a little worried about being that i was not even 2 years into a 4 year lease, but the first thing he came back with was only 30 more then i was currently paying and i would be saving a ton of gas money. No back and forth playing with numbers! Decided to make the deal. Paperwork took about 45 more minutes with Donald and I was even able to switch my car insurance and email it right to him. I think it took longer to detail the new car then the whole rest of the process, but once done it was perfect. Angelo then went over all the features with me and I was on my way! Overall way faster then the past few times i have purchased a car, about 4 hours from start to finish. Thank you for not dragging everything out!

We recently purchased a Kia Soul with Galeana and Alex was our salesman. I went in knowing exactly what I wanted and even with trading in a lease that I was upside down on he made it happen for me. Alex was a big help and I would recommend him as well as the dealership for all your car purchases! I’m loving my new Kia. Thanks Galeana and Alex!!

We had a fabulous sales person , Wally Franco at Galeano Kia. He spent a great deal of time working with us. We went in for one vehicle and ended up purchasing two. He was very informative and had great patience, and was not pushing us. He worked to get us the best possible deal that we were happy with. A big thank you to Wally Franco!!

I was greeted by Paul Freeman when I arrived at Galeana Kia. Paul answered all of my questions and discussed my options. He is very knowledgeable about the vehicles he sales and the financing options. I highly recommend Paul! He made my purchase extremely easy and quick. I was in and out in less than 2 hours. This is my second purchase from Galeana. Paul, the staff and Galeana are amazing!!!

One of the easiest car buying experiences EVER!! Garry Riggs is THE best salesman I have ever had. He listened to exactly everything I needed and took the time to find me the perfect car. He was fast and efficient as well as knowledgeable. He made sure I was buying the best car for my family as well as getting the most for the money I was spending. Thank you Garry and Galeana Kia for the great service and perfect buying experience.

Great service! I visited Galeana Kia service dept the other day with a minor inquiry regarding my new Kia Soul 2020 that I bought last March. Chris De Lapaz was very helpful and knowledgeable in what he does and took time to explain. Thanks again Chris. God bless Galeana Kia and staff!

Wally sold me my first car ever at Galeana Kia!!! He is an amazing salesman and made my experience very enjoyable and stress free. I would send any of my family or friends here. I highly recommend Wally and I am very thankful for what he did for me today!

Horrible sales manager, name is Ben. I was ready to purchase a vehicle for sales. I didnt care what the vehicle was as long as it was $19,500 or less. I have excellent credit and can qualify for all and any factory offers. He did not want to show me vehicles within my price range. He insisted that I pick the vehicle and then wed try to work out a deal. He said that is the only way he does business.Well Ive been in automotive sales for 10 years, and air-conditioning sales locally for the past 15. In my 25 years of sales I have never seen a sales manager turn down a physical sale for their team. I would assume if Mr. Galeana heard of this, that sales manager would be terminated. There are times to use sales technique on those type of people that dont know what they want or where they want to be. But then there is also times when a customer knows specifically what they want to spend and you take that signed paperwork for the team.I walked next-door to Galeana Chrysler/Jeep. A hungry and aggressive salesman named Eric found me seven vehicles to choose from within my price range. I picked one out and signed the paperwork. It was that simply.I am still completely astonished that a sales manager could let an instant guaranteed sale walk out the door in front of his team, absolutely asinine! Horrible example of leadership.

Garry Riggs is the best sales men!!! Amazing service and brought joy to with getting my car

I recently contacted this dealership to assist my mother in law with the purchase of a vehicle. I enlisted the assistance of Rich Clodfelter and Dahlia in the operation because I live several states away, and was very pleased with the service received. They figured out the best car for her and with the best financing package and got her in to her new car in just a matter of hours.They were very patient with her and with us, having to explain everything twice and were friendly and professional in their approach.I give my fullest recommendation to this team and this dealership. A job well done!

Paul was awesome! He was very honest and fair. After going to a few dealerships and getting your stereotypical car sales man he was a breath of fresh air. He made the experience very personable and if the need arises again we will definitely be back!Kind regards,The Jones Family

We had a great experience with our salesmanKeifer Jean- Baptiste. He provided us in a professional manner a great deal on a 2020 Forte. His positive attitude, patience, and courteous demeanor helped get us a great lease price. Nothing but 5 stars 👍👍👍👍👍

I just had the best experience I have ever had with buying a car! I have the pleasure of working with Paul and words can’t explain how great he is and what an asset he is to Kia! From the beginning when I pulled into the Kia dealership I was not bombarded with sales people which was nice and very different from my other experiences with dealerships.Call approached me and asked if I was helped yet which thankfully he was the first person who is approached me. From the beginning I felt very relaxed and not pressured into anything. He is very knowledgeable and well respected by his staff member. Once we made a deal it was the fasted process I have ever been a part of while buying a car. During that they were detailing my car so everything ran really smooth. Then I had the pleasure of meeting Eddie who came out to my car and asked me if there is anything he can help me with and have me his number to call if I think of anything. I left knowing I was in the best car for me at the best deal! I would refer Kia and all employees for anyone looking to get in a nice car, at the best deal working with the most knowledgeable kind people.

Very easy and efficient process. Howard is awesome 5 stars!

I can’t say enough good things about Shane and Galeana Kia!! I came about this dealership when another Kia dropped the ball and since then I’ve been so happy. I’m always treated with respect and made to be a priority. I’ll be buying my next Kia from then and for all my service related things I will only see Shane and that team!

After checking out another dealership I ended up at Galeana and encountered a totally different experience. From the moment Angelo welcomed us to the time I got my car it felt like he was a friend instead of a salesman. I mean that in a good way. He listened to what I wanted and did his best to help me find it. He stayed after closing to ensure I got my car. I appreciate all the help and patience. Shout out to Lamar who was very helpful and friendly as well.

Alex and Kieffer were amazing to work with. They gave me a good price over the phone and stood buy it. They were both so polite and easy going. AMAZING salesmen that are gentlemen.

Leased my third car from Jim Pizzullo at Galeana Kia today! The entire process was great! Jim, Paolo and Teo took excellent care of us!

Gary R and Teo took great care of me. Gary is an outstanding sales guy who is just there to help and isn’t pushy in any manor.. he will make sure your taken care of from the second you walk in. Teo was very helpful with answering any finance questions I had and did a great job with getting me in and getting me out.. highly recommend working with these two!!

I just got a car a couple days ago and I had a great experience! My mom and I went in around 7:30 just trying to get an idea of what I’d be able to get since I was in desperate need of a car, but didn’t have the best credit. We were helped by Justin! He was patient, knowledgeable, and not pushy at all. He made the entire experience so easy and stress free, and it felt like we were talking to a friend and not a salesman. Him and the other staff also stayed past closing time to finish helping my mom and I, which was so appreciated. I ended up with a 2017 Kia Forte that I’m so pleased with! I highly recommend Galeana, and if you go please ask for Justin!

Did not like the customer service given was standing out in the lot for a good minute until I walked into the building to ask for a salesman and still waited a little bit, until finally one came to help us so I thought but the salesman we got was such an A** didn’t even want to deal with us from the looks of it.

Shane was my service adviser today. He made sure I was happy with my car before I left. My car was cleaned and even had gas when I picked it up! Great Experience and would definitely recommend this dealership for service as they strive to give excellent customer service.

Galeana Kia provided excellent service and a great deal on our new Kia Forte. Our salesman, Angelo Adamcyk, was courteous and patient as we navigated our way through the sales process. Angelo put a lot of effort into negotiating a deal we could be happy with, and he helped us locate the exact car we wanted. He even had it on the lot in less than 24 hours! We really appreciated his down-to-earth approach and all the little extras he made happen for us. Heather in Finance was friendly and well organized (!) and made the transaction go quickly and smoothly. Thanks to Frank Galeana and his staff for making our third purchase with his Galeana dealership a pleasure.

Wally is an absolute delight to deal with. The best I have dealt with. He is very pleasant, intelligent and well informed. Galeana is a great place for car buying.

Thank you to both Paul Freeman and Robert F. at Kia Galeana. They both made the car buying process extremely easy, especially with newly relocating to the area.Both Paul and Robert were helpful, patient and extremely great getting all my questions answered. I’m grateful Robert even went the extra mile to make sure the windows were tinted and set before I left the parking lot.Would definitely recommend to anyone who needs an expert with car buying!

I just bought a car for the first time! Wally and the rest of the Kia team showed great service, and were extremely helpful and knowledgeable about which car would work best for my situation. Super excited to further my relationship with Galeana Kia!

Our sales rep was Paul Freeman ! And let me tell you ! He was the most patient human being ever. I came in with a very serious grandfather and my mom . They both wanted me to leave with a car but we’re not budging for anything less . Paul did the very best in trying to accommodate everyone .we test drove I finally was able to leave with a brand new 2020 car and one very excited grandfather . Thank you so much Paul! I’m forever thankful !

Father Jesus and The Holy Ghost Love Yall ..Jesus is coming soon