Great experience buying our car. Have to give a great 10+ review to our sales man Joe Hagen. He has the patience of a saint and amazing product knowledge. Id buy a car from him again which is not something I say lightly

Ask for Tony, He is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff along with Randy as well hes amazing. I had a great experience at Mercedes-Benz of Fort Lauderdale. Found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership.

AN ALL AROUND EXCELLENT EXPERIENCE FROM PULLING UP TO THE SERVICE DROP OFF WITH THE FAST AND FRIENDLY VALET… THAN AN AMAZING AND DETAILED CHAT ABOUT WHAT NEEDS TO BE DONE WITH A EXPERIENCED AND HELPFUL SERVICE PROVIDER…. THAN OFF TO THE QUICK AND EASY 1.2.3 LONER DEPARTMENT ALSO A PLEASANT BREEZE …… MY VEHICLE WAS SERVICED AND RETURNED RAPIDLY AND CLEAN 🧽 WITH THE CERTIFIED MECHANIC TECHNICIANS ………I WOULD SAY FT.LAUDERDALE MERCEDES BENZ , IS ALWAYS FAST AND HAS RELIABLE SERVICE!!!!!

We had a 5 star experience at this dealership. Ray was our salesperson. He was very professional as well as personable. He is definitely knowledgeable about the product he is selling. He was quickly responsive to any questions we had about the vehicle we ended up buying, even to the point of providing answers on his day off. Also a big shout out to Stephanie in Finance. She is a real dynamo, smart and efficient. Both of these individuals are top notch and made our car buying experience as smooth as possible.

As a new Mercedes-Benz customer, this would have been a better experience if more information was shared prior to my first scheduled 10K mile service; specifically an itemized list of work to be done and (estimated) cost. I would not normally expect to do this but when a service charge (A-Level) cost $600, I expect an itemized break-out and the opportunity to comparison shop. Also, finding out my next service (B-Level) is estimated at $1,100 dollars is something I will prepare for by requesting a quote up front and then comparison shopping. Buying/leasing a Mercedes-Benz has been a positive experience for us but, my first billable service experience left me with a less than positive impression. I do not mind paying for value and feel I am getting that in the cost of the vehicle but, after topping off my windshield washer fluid the day before service; then being charged what I consider an inflated rate for windshield washer fluid was too much to take. When I first questioned this the response was it was included in the service. My response was if listed as a separate charge, it was not included and I asked for the inflated amount to be refunded to my account which, it was and I thank you for that. My surprise and disappointment is Mercedes-Benz, with the reputation and quality of vehicle produced, does things like this to their customers. Please note that this is an test for Mercedes-Benz; I have no issue returning to a GM vehicle if the overall Mercedes-Benz experience does not measure up. You have built a very nice car but if I am subjected to the same events reflected herein with Mercedes-Benz that I am with a GM, Ford, Nissan, etc. I will return to these manufacturers with the perception Mercedes-Benz, and perhaps all luxury vehicles, are for people who just do not care what they get for their money. It was my first disappointment as a Mercedes-Benz owner; I hope it will be my last as we do like the quality of the car and pleasant driving experience we have had. May my next service be once consistent with how I view the Mercedes-Benz brand; still find this hard to believe what I experienced. I will add my service representative was excellent in conducting business with me. I am not an easy customer, just a farm boy and retired US Marine who expects to be treated as a valued customer and not a source of revenue.

What an amazing experience at Mercedes Benz of ft lauderdale!! I was treated like family… Eduardo walked me through everything I needed to know kept positive vibes and positive energy through out the whole process. Fabian helped me with all the financial paper work very quickly and again treated me like family very welcoming. I am not from ft lauderdale but the travel is well worth it I know I was in great professional hands! I cannot thank them enough I cannot believe How quickly and how great everything came out !!! Thank you guys !

AVOID. I spent about 30 minutes on hold today attempting to reach someone to pay an invoice. Called back about 10 times total. Got disconnected a couple times. If this is how they treat customers attempting to pay an invoice, I cant imagine what a nightmare it would be if you needed something from them.

Nicole was extremely organized and professional. She requested all the necessary paperwork upfront to minimize our time spent at the dealership. She made selling our car quick and easy and we would definitely refer our friends and family to her. Thank you for a great experience!

I recently took my vehicle to Rodolfo for service. I am extremely satisfied with his work ethics. He is very punctual with returning phone calls as promised, knowledgeable about his job, and sets a very comfortable atmosphere in the event that you may have questions. Ive called him at the spur of the moment and he was able to make a way for me to bring my vehicle in the same day

Todd was excellent.From my first phone call, emails and in person visit, he was warm, genuinely eager to answer all my questions and concerns.Very patient, he went on to explain succinctly and in detail all the features of the car.I never felt rushed.He readily replied to my texts and returned my calls in a timely manner.Simply, one of the best!

My sales representative was mr todd he was so professional and informative this is my second car purchase I am loving my experience more and more got my new 2021 GLA class full gas thank also fully serviced and I was in and out in a jiffy thank you todd😃

I recently took my Mercedes S550 into the dealership because it wasnt running right. Im so happy I did. I had previously taken it in to another repair shop that claimed to have expertise in Mercedes (because I foolishly thought that I would save some money). The first shop kept the car for a long time, charged me a ton of money and failed to fix the problem.So I went to Mercedes-Benz of Fort Lauderdale, thinking Id have to shell out even more money, but hopefully they would be able to fix the car. My service advisor, Andrew, treated me great from the beginning. He explained what they were doing to my car and kept me updated with the progress. The dealership gave me a loaner for the few days they had the car. The problem was initially hard to diagnose, but I grew confident after Andrew introduced me to the master technician who was working on the car. He was very knowledgeable and worked hard to find the problem, including taking test drives to try to replicate the issue.In the end, they completely fixed the problem. It now rides like a charm. Better yet, it turned out everything they did on my six year old car, including parts, was covered entirely by warranty. I paid nothing and feel like a got a brand new car (which they washed for me).The lesson I learned: if youre going to drive a high end European car, only entrust it to someone who knows what theyre doing. I found that to be Andrew at Mercedes-Benz of Fort Lauderdale.

We bought a coupe at Mercedes-Benz Ft. Lauderdale with Todd Fine last year and love it. Came back to buy our daughter a car and Todd made it such a memorable experience for her and she loves her car. He was extremely attentive and very knowledgeable. Highly recommend.

We went to Mercedes Benz of Fort Lauderdale with the happy actitudes to buy our first Mercedes and thanks to Mr. Hummel for his high level of professionalism. We finished happy and we really recommend Mercedes Benz of Fort Lauderdale.

My salesman was Todd Fine and he was phenomenal from start to present. He guided through the entire process with NO PRESSURE. Todd even made sure I got a worthy deal on my insurance. I would recommend him to anyone in the market for a Mercedes-Benz. Thank you, I love my truck.

This place is full of such wonderful people! They actually try and get to know their customers. No long wait times for service appointments. Service Manager Manny is fantastic! They also wash your car before returning it. I also needed the loaner an extra day and they gave me no trouble at all. What a change from the service at Range Rover Aventura where I would wait 5-6 months just to get a service appointment!

We’ve gotten numerous cars here from Ray and it’s always a great time working with him at Mercedes Benz of Ft Lauderdale. This time was a little more special getting to build and order my new car. Ray kept me up to date from the beginning to end over the last 6 months and answered any questions I may have. He is very knowledgeable and passionate about the brand. I’m looking forward to many miles in my new AMG.

It was really a fantastic experience. They made me feel comfortable and very welcome. Eduardo Mancheno helped us with our search from the beginning to the end. He provided very professional advice and good options.Additionally, I have to mention the outstanding and professional service provided by Stephanie Thompson from the Finance team. Very pleased with our experience. Highly recommend 👌

I had a fantastic experience with Seth Bellikoff. His salesmanship and communication were fantastic. He was extremely honest and forthright. I flew down to personally see the vehicle, Seth picked me up at the airport and S550 was exactly as Seth described. The paperwork process also went extremely smoothly as well, Thanks for all.

Just want to say, my sales person Joseph was great. Very professional and personal. My first experience of purchasing a Mercedes was wonderful!

Andrew Kirkland helped me with my yearly maintenance and I am very satisfied with his knowledge, suggestions, and services. He waited for me until I was done with work to come to get my car. He made sure that I had rides both ways (drop off, pick up). He examined my car and made sure that I get services that I needed in addition to the regular maintenance. He is patient and pleasant to work with. Thank you Andrew for your superb service!

Bought a new tire from Mercedes Benz dealership in May. Came with a one year road hazard warranty since purchased from a Mercedes Benz dealership. Three months later Fort Lauderdale dealership charged credit card to replace punctured tire on the same day of service even though they knew that day it was covered under their warranty program with all proper documentation provided. Has been a full 6 weeks now with tons of emails required on my end to prompt service rep Michael to follow through, and no refund. Horrible customer experience.

I dealt with Vlad and he was GREAT from start to finish. Never one second of pressure. Spent as much time as need; never felt rushed. Would definitely purchase here again and would very highly recommend them to everyone else. Winston, in the finance department, was equally very professional in his approach and very friendly and efficient. My experience with Mercedes Benz of Fort Lauderdale was perfect. Totally unlike car dealer experiences from years ago. I should know, I sold cars and trucks for almost 50 years.

I can’t emphasize how much appreciation I have for Eddie. Not only was he honest, trustworthy, extremely knowledgeable but so patient. This was a trade in and in fact the way I felt at Honda was completely opposite. Eddie took his time to explain every detail to show and match the perfect car for my day to day needs. This day was one of my personal accomplishments and I am so happy that Eddie (at Fort Lauderdale, Mercedes FL) was able to be a part of it. He treated me like family and made sure all was taking care of. If you are looking to trade in or upgrade your life (because you work hard) go to Mercedes Benz Fort Lauderdale and ask for Eddie.

We had an AMAZING experience getting our new 2021 GLE350! Special kudos to RAY RAGNACCI... it is the second vehicle we bought with him. From the moment we ordered the car to the delivery day - very professional, ALWAYS responsive in communications, all around a GREAT guy who became a friend. If you are looking to get a Benz, go and look for RAY! i think he is the only Ray there. Thank you, Mercedes... looking forward to my many thousand of miles journey with a fantastic GLE class!

The service department and the service manager were absolutely great my last appointment. The service manager rectified the small issue I had immediately.I was extremely grateful for that. Thank you Mercedes service team and management!

Service representative provided excellent assistance to help me solve the cars problemPolo is a skilled gentleman who quickly understood the serious problem with my car and who went above and beyond to ease my concerns and explain the needed solutionThroughout the entire process he kept me thoroughly informed of exactly what should be done -the cost-and the projected repair durationWhat a pleasure it was to deal with this fine representativeI will certainly request his assistance for any further appointmentsYou are indeed fortunate to have such a quality person in your employmentThanks PoloVirginia Miller

Joe and Stephanie are top notch. This was the easiest and most stress free buying experience i ever had. I reached out to Joe regarding a C 43 AMG which was located at another dealership, he immediately contacted them and had the car sent right over for me to see it. I saw it, loved it and purchased it. Stephanie assisted with the finances and helped me with the breakdown. Joe even bought me lunch. Cant say enough good things about these two. Highly Recommended!

Salesperson Ray did excellent job locating car for us. He promised to get it in 4 weeks and we end up getting it two weeks earlier . After very professional delivery Ray contacted me couple times to check if i have other questions. Highly recommend salesperson, he makes difference.

First off, I was never offered a test drive of the vehicle. If I did I would’ve notice that there was a crack on the windshield and the car also needed services . When I brought the car back the next day I told the seller whom name I don’t remember because he has horrible customer service , I had to go out my way to reach out to him and he never called back when said he would. The car was in service for the next 4-5 days . When I picked up the car , I spoke to the one of the manager , he also said he would call and try to relsolve the issue , till this day no calls has been made to me . The only person that had good service is rodolfo in parts/service, he actually called and kept me up to date .

My customer care advisor, Mike Ferraro, has done an outstanding job for many years, making sure that my Mercedes are properly serviced and in tip top shape. He is very responsive, professional and a pleasure to work with. GB

They wanted 5000 dollars over regular price. I said no way.

If you have any issues or concerns about your Mercedes THIS is the place to go, I cant speak on the whole staffs behalf, BUT I went in this week w major (to me) car issues and went in w/ very little hope. Thankfully Arniel Aquino was there to not only help and make this experience pain free, but also expedited everything I needed to basically fix my issues the by the next morning. Great guy, great service, and super understanding.

Joe was able to showcase different options and even reach a neighbor dealer to get the vehicle for us. Stephanie from finance was clear and concise on each piece of paperwork. Thanks!

If you want your car test driven 80 miles for issues that don’t need any driving to figure out this is the place for you, in my 6 years of owning Mercedes I have never had one driven more than 7 miles even for major issues which these were not. Orlando was a useless manager who just walked away from the issue because he doesn’t want to do his job, just make excuses, like the Head of the Service who was apparently above him but still full of excuses. Although two of their service advisors both agreed it was absurd it was driven a lot of miles for the test. I feel taken advantage of and fully lied to. I Would not recommend coming here. Terrible service.

Mercedes-Benz of Fort Lauderdale continues to provide exceptional service. As the owners of an AMG, we greatly appreciate the attention to detail given to our vehicle. Mike Ferraro, our service representative, is always just a phone call or text away.As long as the service remains first class, we will continue to do business with this dealership (to date, they have service five of our vehicles).

Usually dont bother with reviews, but Manny my service manager was great. My MB was a little behind on the service interval, but he took the time and showed me my options so I could make the best decision without wasting money. He was professional and friendly. Definitely the person I would want representing my company.

I had very poor customer service. I was promised a second key by my sales person. I waited 5 days for my key, then I asked about it, he said it is out of my pay grade to get me a key. He told me to contact a manager. Me and my husband left 7 messages with 3 different Managers. It has been 3 weeks and we still have not heard back.

Salesmen are typical but the other associates are excellent. If you can, talk to the other associates and they can help with your decision. Sales guys are just their to up sell.

Service advisor Mike Farraro was on point. Went there on Monday Morning with a flat tire. He immediately recognized who I was (since he has been my advisor for 5 plus years) and took care of the issue asap.Thats what I call hassle free care/service

On 9/1/2021 routine maintenance was scheduled with service advisor Mr. Chris J who was courteous, knowledgeable and explained all details of service A. I was more than satisfied with his job performance & I hope to see Chris again next year. My car runs beautifully

I went to get my gas cap lid fixed because it was not opening and was greeted by very attentive and helpful service representatives. After listening to my concerns they took me to a service advisor Hipolito Vasquez (Polo) who was very profesional, efficient and had my car fixed while I waited. I highly recommend Polo, and the whole Mercedes Benz team in Fort Lauderdale. Thank You!

Paul and Bob were amazing. I requested a specific vehicle and within a day of me being able to come in they had the spreadsheet out and details on the car as soon as I walked in. I was able to trade in my first car as well. I am very happy with my new Mercedes.

Joe’s business card says “ecommerce sales.” “Used car sales” are three words which sweat palms and strike fear in hearts. Anticipating an impersonal opportunity to dig yourself into a money pit? Sorry, Joe can’t help you there.If your experience is anything like mine, within 48 hours you’ll be in your late mile, low-milage, Mercedes Cabriolet, with baseball glove meets Birkin bag leather seats, still 13+ months under warranty with tens of thousands of miles to drive unworried.I’m here to say, Joseph Hagen is a remarkable example that service, curiosity and determination are still the reasons why American enterprise is the envy of the world...and you should meet with him at Mercedes Fort Lauderdale at your earliest need.Details (for serious readers):Joe understands service. He carefully guided me toward the car that met my means and dreams, overcoming obstacles which stood in front of the car like an obstinent gator - teeth agleam, all the while maintaining a positive, no-pressure, solution sale.On 3/18/21 in the morning, I stopped by the dealership in the morning, and Joe came up and introduced himself. He asked me to sit at his desk and we spoke for about 20 minutes about what I was looking for and my constraints. Within the conversation, Joe pulled up a C63AMG c Cabriolet, and got me approved me for financing through Mercedes Benz financial. The car was set to be delivered the next day to the dealeship for a test drive, but by 9:30am on 3/19, that car had been sold.Not a problem for Joe, who had provided his cell phone number, and I shot him over some pictures of an S-Class interior which I loved. By noon, Joe had two test drives set for me - an AMG 63 (fast, handler, sedan) - and the E400 Cabriolet with leather even richer than I expected. Joe didn’t take notes when I spoke with him the day before, but somehow he had taken all of the features, preferences and value which I desired, and delivered me two cars which would never be in front of me if I had spent my time scrolling through sites. He answered my rapid fire questions about warranty coverages and technical differences between models and years with confidence, and always with good humor.This remarkable disposition made it a pleasure to work with Joe. He leans on his curiosity instead of imposing his will. Here’s a good example of why you shouldn’t judge a book by it’s title. You might assume that a presure-tactic wielding, lemon-shifting, used car salesman, would be the first to pounce and jam you up with four wheels. Instead, Joe was honest, spoke precisely, got affirmation, knew when to enjoy a little road under the tires and when to pass the pen.One of my goals in purchasing this vehicle was building my credit, with an auto-loan which will help fill a thin file and establish a relationship with Mercedes for future purchases! Due to a quirk in the way auto-financing is underwritten, when the first car was sold, my financing was bundled to that vehicle, and I couldn’t buy without it. Again, not a problem for Joe - within 5 hours of test driving, Joe had worked the finance division towards a rate, with down payment I could make work.This is all to say, when I mention that Joe also drove me to grab my checkbook at my place, or to make lunch after the test-drive, and had plenty of reason to believe that maybe the deal wouldn’t go through, he never once showed frustration or irritation. Joe doesn’t get that way, he just adapts - all obstacles to success were expertly dispatched with.Already set a calendar invite to see Joe 2/2022

Recently brought in my C350 for routine maintenance and an alignment. There were no outstanding issues/problems with the car prior. Afterwards the car developed a noise and high pitch wine coming from the steering column. Turns out the power steering fluid was overfilled significantly. Went back to have it corrected and they corrected the fluid level but did not bleed excess air out of the system so the problem they created still exists. I took my Mercedes to an AutoNation Mercedes dealership for preventative maintenance but now there is a repair needed. I dont know how you can getaway with charging $130+/hr labor for this kind of service. Taking my car back to hopefully resolve the issue. If they dont get this right Im never dealing with AutoNation again.

Ft. Lauderdale Mercedes Benz has sold me 6 new cars in the last 17-18 years. My latest is a 2021 E450 Cabriolet, I built online and then Sam Edelsburg ordered and delivered in car in his usual professional & timely manner. Mike Ferraro in the Service Department continues to provide his usual 5 star service. I wouldnt consider purchasing any vehicle from any other dealership. The new E450 Cabriolet is a truly remarkable car in every respect.

A part was ordered from Germany so it took a while to get my car back. My Service Advisor kept me posted. I was given a nice loaner vehicle so the wait was not an issue

We are super happy with our new Mercedes. Many thanks to the Mercedes-Benz of Ft. Lauderdale, especially to Calin Orban, who was polite and respectful, and definitely helpful :)⭐⭐⭐⭐⭐

The service department is always on top of things. Although they move at a fast pace, they take the time to walk you through what will take place, what to anticipate and what is covered. I always feel well taken care of when I go to Ft Lauderdale MB.

Outstanding service and great customer relationship. Jeff and Juan were terrific in keeping us up-to-date on the progress of our car. When we received it, it was in absolutely beautiful condition. They are the best!

Everyone at this Mercedes-Benz dealership was a pleasure. Especially, Joseph Hagen. He was patient but very informative. He was willing to get me into what I wanted and still working with me to get the best deal possible. I appreciate the whole team and management, who also played a big roll in closing my deal. Thank you!

Today we worked with Joe Green and he was amazing! We got our first Mercedes and he was nothing but amazing. All of our concerns were filled. I highly recommend this location compared to the others. Winston, the financial manager was also super amazing and helped us get an amazing deal.

I always receive top notch quality service for my Service Advisor,Michael Ferraro. He always goes above and beyond for me.He is the main reason that I will only go to your dealership.I value his expertise and knowledge.Thank you for having him on your team....

During my client experience at this dealership Mr. Seth Bellikoff took care of me in a very professional way. He conducted the deal with all the profesionalism and kindness that one can expect. Besides this, I am very grateful with Seth because I had to leave my other car at the dealership premises and I left my house keys in the car console. When I got home I realized it and I called Seth past 9:30 pm. He kindly offered me his help in order to pick them up. I greatly appreciate all the help that i had from Seth and Mark Bez the Sales Manager, in order to complete this deal. With no doubt, look for seth in your next visit to that dealership.

Rodolfo is amazing, he gets back to me right away and takes care of my car as soon as I get there. He is on top of everything and communicates perfectly. Thanks Rodolfo!

Charlie was very helpful and made us (family) feel great and well taken cared of. Walter (financial) was also awesome and always trying to find us the best options. Great duo!!!!

Used the chat online for my upcoming appt and it was very helpful, efficient and easy.

It’s no wonder this dealership has so many bad reviews the manager Orlando is pathetic! I don’t recommend bring your car he for service. The director is terrible he doesn’t strive to give clients good service at all. I’m sick of dealing with these clowns. Whatever you do don’t waste your time with these idiots not only do they know how to retain customer, but they are extremely good at running them away!

I always have excellent customer service when I need to have my car serviced. Mike Ferraro was able to get me in and out in a timely manner without an appointment. He is always professional and always willing to do what he can to help. I highly recommend Mike Ferraro and Fort Lauderdale Mercedes.

Ivan Sales Agent went above and beyond to make our transaction seamless. We appreciate his efficiency and his determined and tenacious approach to get insurance confirmed. Winston made closing the financial transaction pleasant and customized the maintenance package. 6 years later another happy experience and deserving of my continued loyalty.

Excellent customer service! Polito, Xavier and Orlando really help getting my car ready in no time hassle free every time I have to take it there. 100% recommended.

Check Engine Light came on right before a road trip. Manny Guzman, Service Advisor took me in right away and saw to it my car was inspected immediately. Electrical issue resolved and I was on my way in a few hours without an appointment. Manny was super attentive and respectful of my time by checking the status every 20 min or so. He is a great representation of the quality customer care at Mercedes in Ft. lauderdale. This is my 7th Mercedes, 1st purchased in Florida. Quality and attention is consistent. Thank you

My experience at Mercedes-Benz of Fort Lauderdale has always been excellent. My service advisor, Mike Ferraro always makes sure everything in my car is in perfect condition.

Poorest communication re my car in for a warranty repair that I have ever experienced. Car was at dealership for 2 weeks and I had to continuously visit dealership to get any info as to status. Frustration beyond imagination. Never again.

Tory is my service representative and he is excellent. He always answers my calls and questions. He is professional honest and kind.

Peter made the experience of buying a car with Mercedes-Benz of Fort Lauderdale extremely easy. He and Stephanie couldn’t have made the process any more seamless and it made all the difference when compared to the competition. The service was unparalleled. I highly recommend checking them out on your next car search.

The best car buying experience. The customer service rep Rosmary is the best she answered all of my questions and connected me with the best service advisor to further assist with any questions or concerns that I had.

Stopped by today during my lunch break because my tire pressure light came on. I drove into the service center and was greeted by Hector. He was extremely helpful. Not only did he fix my tire pressure, he also checked the engine fluids and sprayed disinfectant inside my car. An extremely nice surprise as I did not expect such exemplary customer service. Highly recommend. Ask for Hector in service department, very attentive.

Sorry Mercedes.We walked in in shorts.The 2 receptionists did not even look up or say hello or a welcome?The sale staff totally ignored us, not even one person was asking us if they could assist us.Were driving two Mercedes currently and Im in the market for an S class.We still will buy Mercedes, but not there.I am sure if I wouldve walked in with my business dress, we would have gotten attention.Guys, you can not judge the customers by their outfit!You proved that good dressed people sometimes are totally worthless in their arrogance.

After my third visit to the dealer I am certain that the Service Departmentis the best in Broward County . The work of the Service Manager Orlando Dominguez it is difficult to match and the Service Advisor Rodolfo Torres is everything that you can which when you need help with a car problem . The overall service can be defined with one word : IMPECCABLE . Pls keep up the good work .

Just purchased my first Mercedes at the Fort Lauderdale location. Had a great experience and I love my new car! They were able to work with me to trade in my old Toyota and get me a good deal on the new car. I would highly recommend this location- Carlo was great.

Stopped by today during my lunch break because my tire pressure light came on. I drove into the service center and was greeted by Hector. He was extremely helpful. Not only did he fix my tire pressure, he also checked the engine fluids and sprayed disinfectant inside my car. An extremely nice surprise as I did not expect such exemplary customer service. Highly recommend. Ask for Hector in service department, very attentive.

I worked with Manny Guzman, and had an excellent experience. He was very clear on what had to be done, and the time that was expected. Extremely satisfied.

Great service Manny Guzman is the best. Took care of my service faster they expected. Highly recommend.

My experience with Mercedes Benz of Ft.Lauderdale has been less then impressive. The sales person from whom I purchased my vehicle although responsive provided incomplete information and is abrasive. The service department rep forgot to f/u and the service manager takes 4 days to respond and only when solicited. Apparently Mercedes has a policy that to get a replacement key you have to drive your vehicle to the dealership for the key order to be placed and requires one to go back to pick up the key in person. Has of the turnaround time that is still a mystery; did not pry this information out yet as they just give you bits and pieces at a time always leaving the next step for the next interaction!Customer service, competence and professionalism a zero and the fact that one is supposed to drive 4 hours to order and get a key simply preposterous!!

To: Michael FerraroCustomer Care AdvisorMichael,I want you to know that I genuinely appreciate your, John’s and the other service peoples -phenomenal effort- to find and rescue the kitten from under my car‘s hood this past Friday.It was a pure display of compassion, teamwork, and customer care -above and beyond the call of duty.Thank you again,Richard(Background)-I played tennis in the morning… and then my day became bizarre .:after tennis I drove a short distance across the street to Einstein Bagel.. as I parked- two young guys came over to me and asked if I had a cat in my car- because they heard a meowing. I said no way- they went to the front of my car and said listen -I did and I heard the meow . I lift the hood and looked and did not see the cat ,however,I heard it.I had only one safe option- drive to my Mercedes dealership so they can dismantle my vehicle and find the cat( dead or alive)- it was amazing -when my hood was lifted- we heard a meow- and in a short period of time a team of six guys jacked my car up, took off a front wheel, dislodged part of my front bumper…and found & freed the kitten. What an amazing display of compassion and effort to save a little animal.

I always enjoy my visits to Mercedes Benz of Ft. Lauderdale.Michael Ferraro, who is my service adviser, consistently offers exceptional service. He goes above and beyond to assure that I am taken care of and my car is in top operating condition. I don’t feel like just a “customer”. I feel Michael truly cares about me and my safety.I’m so grateful to him. Five stars ⭐️ are not enough for Michael. I give him 10 stars for his exemplary service!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️I highly recommend Michael Ferraro and Mercedes Benz of Ft. Lauderdale!

Service Advisor Mike was professional and personable. He handled my service needs in an excellent manner.

Ive taken my car to MB of Ft. Lauderdale several times and I can honestly say they make me feel like family. The service is excellent and so is the coffee. I would recommend them to all MB owners. You wont be disappointed.

Had a great experience with Sales Associate, Ray Ragnacci, truly an auto enthusiast. Bottom line he knew what I wanted and then made it happen. Was able to get in and out rather quickly... loving my new 2020 S560. Also, kudos to Winston in Finance... he could not have been any faster with all the paperwork.Good job by all....

The attention was excellent, we felt very comfortable with the service that Todd Fine gave us, he advised us correctly, he showed us the possible options. We totally recommend the service and attention they gave us at Mercedes Fort Lauderdale.

Ala Surayeva is very nice , professional and attentive. Ala has been very helpful throughout the whole process. Absolutely recommend her ! If you are at the Mercedes of Fort Lauderdale , then you should definitely ask for Ala, she can make anything possible.P.S . Thank you Ala for your professionalism .

Chris is great. This is the 3rd time I reported. They finally find the problem and resolved it.

Impeccable service! Alex C. was truly wonderful and exceeded all of my expectations. He was very reasonable to work with and respected the budget that I came into the dealer with, as opposed to your typical salesman. Will definitely be coming back soon for another vehicle.

Always excellent service. Rudy takes care of all details and provides feedback on progress. I highly recommend him.

UPGRADE TO EARLIER NEGATIVE RATINGThe below was related to my experience with Ft Lauderdale Mercedes, wherein, I originally graded the experience as poor.Subsequent to my review being published I was contacted by the Manager (Mark). He responded quickly to the issues, in a professional, competent manner. All questions and issues have been addressed satisfactorily.I would grade the management response at 5, but left the overall rating at 4 due to the fact that the errors were made in the first place.Original Complaint2 MAJOR DELIVERY ERRORSMajor errors were made in the delivery of the vehicle that could have had severe financial consequences if we had not discovered the errors, ourselves.1. Dealer installed 4 new tires, incorrectly. My vehicle uses a staggered tire system wherein the two tires in the rear are larger than the two in front.Dealer, mistakenly, put both of the smaller tires on the left side of the car and both of the larger two on the right. The larger two tires required a different psi (38psi vs 35psi on the smaller two) The air pressure when delivered had less than 35 on all 4. Having different size tires on the same axle could cause differential damage. (which would likely not have been covered under the warranty due to the install cause)When we notified the dealer of this error, they were cooperative and offered to talk to my local dealer if their were any issues regarding correction of the tire installation and fob battery. (This was necessary since I live 200mi from Ft Lauderdale). Contact with my local dealer proved to be unnecessary as they addressed the tires and fob without difficulty.2. Overfilled oil. Computer monitoring system advises that oil should be reduced as filled beyond max. Could cause engine damageThe sales process was OK. Personnel were personable but did not provide requested historical documents such as Carfax and Certified checklist.All of this leads me to give an overall rating of POOR (1)I have no confidence in the services performed on my vehicle and will need to take it to my local dealer for a complete evaluation.

Richie was great! He provided me with great costumer service, very knowledgeable and I really enjoy getting my car with him. Overall had a really good time and got the car that I was looking.

I am disappointment with the overall attention we received , after a week in service while giving the service department pretty much a card blanch to take care of any issues and approving all estimates they did not address the tire situation and when my daughter drove the car the tire warning light indicator turned on and did not turn off . Also we notice problem with the gear, the park would not lock well resulting in difficulties to start the car . We expected from Mercedes better attention to details since a diagnostic was performed when the car was towed in.

Excellent experience purchasing our new car! Alex was very professional and showed amazing customer service! Would definitely recommend this location.

I had an amazing experience working with Ray in internet sales. In less than 24 hours, I walked away with the car of my dreams. some dread the car purchasing process and Ray and sales manager made the process so pleasurable and painless. Promoting excellent customer service, fair negotiations and transparency at all times. They have earned a customer for life!

Passenger front airbag showed a malfunction so I called to schedule a repair. They were great (Brandon) and got me an appointment for the next day. Parts didn’t come in for 5 days to replace the whole thing but they repaired it the same day they got the parts. Would’ve been nice to have a loaner car for the 5 days but there were none available. Overall though I have to say they were great.

Ask for Richie he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers....This was the easiest dealership I have worked with. I was in and out in 2 hours. Richie was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see the team at Mercedes-Benz Ft. Lauderdale.. The process was stress free and pleasant. The manager AJ was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.

Great process from setting appointment online to greeter, to service tech. Everything went well. It took a little longer than promised due to a backup at the car wash area.

Manny and Orland were awesome. They were very helpful and timely, compasionite to my needs.They are 2 gems in the MB family.Thank you guys so much for every thing.Sincerely, Stephanie

Excellent customer service. No hassle. Ask for Peter Maginness. Finance ask for Randy.

Malik Hepburn is amazing! Wonderful customer service, prompt, informative and top notch.

Carlo Rozemblad nicely showed us the car’s details, and he accompanied us to explore the more convenient deal. Moreover, Carlo was available for any questions and answered our doubts consistently and remarkably professionally.

Great experience and wonderful sales staff. Both Joe and Bruno were extremely helpful. They expended every effort possible for us to get the car that we wanted.Huge thanks.

It would be great if when they say your car is great the automatic emails that go out are accurate.EVERY TIME I go for service the next days it always says I didnt get something done. When it has been done already. And having to keep your car for 2 days for a REGULAR maintenance is just not right!

My service experience was on point. We consistently for the last 20 some ideas he is Mike Ferrara! He’s extremely thorough, easy to work with and very attentive. My loaner car is always ready for me and he gets me in and out. My car was serviced late February everything was taken care of, my only disappointment was my car was not cleaned. It came back as dirty as I gave it in. I immediately text Mike, and an instant text came back and said I’m so sorry it should’ve been done I will take care of you with with a detail job!! That’s the way you treat a loyal and good customer!!! Five star recommendation. Kudos to Mike for doing the right thing!