Their professionalism, apparent industry knowledge, and ease of access made my entire experience feel less stressful and more secure. I felt confident in their work and the facility is clean, safe, and conveniently located in Fort Collins. They exhibit mastery in repair, customer service, and professionalism.

I was rear ended and my whole bumper was clearly going to have to be replaced. I chose Crash Champions due to their availability and high value reviews. From the first time I talked to Ashley, I knew my car would be well taken care of. Though she did not work directly on the car, she knew what she was talking about and prepared me well for the repair process. I ended up getting my car back earlier than expected since the team was able to quickly get my necessary parts. I’m so happy to have my car back and even happier that it looks so seamless.

I was impressed by their level of customer service and support from the moment I made an appointment. My car was finished faster then I had even imagined, and everyone I interacted with was courteous and helpful. My car is back to looking brand new after I got rear ended, and I’d definitely recommend this shop for collision repairs.

Crash Champions were very courteous and efficient my car was being repaired for some front end damage to the grill area they told me it would be ready on the 15th of the month and it was ready on the 15th of the month they appear to have a very good efficient courteous group of people they kept us updated on the repairs and the change if any on a pick up date. We have had the car back about three days and We have driven it on some crooked roads in the mountains and everything works quite well and drives good. The car looks repaired in a very professional manner. The employees at this facility I want to be congratulated on her work ethics and habits.

The people at Crash Champions were fantastic to work with. They were very friendly, accommodating, and pleasant to work with.My bumper looks great now (maybe even better than before)! Crash Champions does a great job and I would highly recommend them to others.

If I could give 10 starts I would! This location of Crash Champions Collision did an outstanding job and I am beyond thrilled!! They have the nicest staff, work efficiently, and just so helpful and accommodating. If I ever need anything else done on my vehicle I know exactly where I am going. Thank you guys sooo much!! :)) Highly recommend!!

Awesome shop! By far the best body shop in town if not the best in the state. Extremely great quality in superior customer service.

Friendly staff, that’s about the only positive thing I have to say. Their Loveland location fixed some minor damage from a small accident. They created more problems than they fixed. After the second visit to fix their mistakes I decided to take it to their Lincoln location. Same result. Multiple paint imperfections, finish work sloppy. Left over buffing compoundslung all over the car. Interior covered in body shop dust. This is a brand new vehicle with less than 6k miles. Extremely disappointing to say they least.

Took my car in for a dent repair along the passenger doors. ACE did a great job, and returned the car when promised. Definitely recommend this shop and will use again.

After getting my truck windows smashed in the other night, these guys went above and beyond to find me an affordable option to get it fixed. They saved me hundreds by finding salvaged glass and got it done in 2 days. Good people, great service. Next time someone smashes my windows.. i know where I’m going.Heathers awesome too!

This was my first experience ever getting into an accident and needing body work done on my car. I wasn’t really sure how the process worked and was really dreading it. Randy was extremely helpful and walked me through the entire process and they called and kept me updated the entire time. My car was done within 3 days and it came out perfect! I’m very pleased with the entire experience and they will definitely be the first place I call if I ever need work done again. Thank you guys!

They were competitive in price and very good with communication. The cherry on top was that they washed and cleaned the car!

Our son hit a deer with our car. Our insurance company recommended a few auto collision places. We chose Auto Collision Experts Lincoln and couldnt be happier with our decision. From the moment we contacted them, Randy was very professional and explained everything they would do, how long they would have to have the car and what the whole process was. Randy and his team did an excellent job repairing the car and keeping us informed along the way. We highly recommend Auto Collision Experts on Lincoln for all of your repair needs!

Everyone was so nice and did all they could to reduce the amount price for me! These guys arent pushy and let you see exactly what needs to be done for your car and why. All around a really great and friendly staff with good quality and price.

I was in on an extended trip from out of state and got backed into in a parking lot shortly after I arrived. I had this particular ACE Collision recommended to me and I cant speak highly enough about the excellent experience I had.I worked with Randy Gonzalez and felt completely taken care of the entire time. He was knowledgeable, thorough, and extremely professional. Im not much of a car person but he explained every part of the repair estimate in a way that was easy to understand and that made me feel very comfortable. ACE is the first shop Ive ever used to offer text updates during the repair process, which is a feature I really loved. Gary and the other staff I interacted with were also fantastic every time I called or stopped by. The auto body team did a tremendous job and my repair was finished several days ahead of the original estimate, even given that the repair happened right over Christmas and New Years Day.If you have any repair needs in the Fort Collins area dont hesitate to visit this ACE Collision. Im sorry that I have to go back home because Id make them my go-to shop in a heartbeat.

I was very pleased with ACE! They kept me updated with my repairs, were 2 days ahead of schedule, and Ashley was very helpful with securing my rental. 10/10

Great service, kind employees, and they did a fantastic job repairing our bumper, grill and side panels.

Excellent customer service, and work! Car looks like new!

My repair was around August of 2016. I was hit by a drunk driver, their insurance sent me to ACE Collision for repairs. (2003 Ford Mustang Cobra) My vehicle was in and out of the shop until late November/December of 2016.A summary: I returned my car SEVERAL times because it was not returned in safe condition, and other times because it wasnt remotely repaired to pre-collision condition.The first time I picked it up (I was given keys and said it was good to go) and I had to turn immediately back around and said Im sorry but this is not in safe or driveable condition The steering wheel had about 7 total inches of travel (play) left and right... (I may upload the video later) The response was Haha yeah, we thought you might say that... Why did you allow me to drive an unresponsive, and unsafe vehicle?!This process happened 4 or 5 times over the span of 5 months before I got frustrated and ate my loss on my collector vehicle.Breakdown:Steering/Suspension: Struts were not replaced as a pair, only one was replaced (bad). The parts used were different brands - One high performance and one appears to be stock (on my 550 hp sports car... bad). The wheel bearing seems to not have been properly (if at all) replaced and appears to be permanently buried into the control arm. The alignment was never able to be properly adjusted to pre-collision specs (not even close). Which would also indicate they did not fix all the existing issues...In part of my e-mail to them regarding these issues:Upon reaching highway speeds of 75 mph or higher, the steering wheel shakes badly enough to cause numbness over extended driving, along with the cab of the vehicle shaking in a manner that makes interior AND exterior safety mirrors difficult to use. This was not a pre-existing condition with the vehicle. I was told the vehicle was Extensively tested but it appears this is not the case.Bodywork: Repairs were done to the front bumper, or a new one was purchased. No complaints on this part.Tires: Again, only replaced one of two tires (high performance tires), causing uneven tire wear and requiring early replacement. They did not advocate for replacing them as a pair to the insurance adjuster for reasonable repairs on this vehicle.Paint: I actually paid for this out of pocket for some reason, and the new paint had displaced itself from the actual bumper and cracked in a visible split about 3 inches wide, 3 pronged.Misc: My air vent cover was lost during repairs, and was never recovered nor replaced because they were unable to find a suitable replacement. So I guess I just get to hope Im better at finding parts than a literal repair shop??There was not a point of this process that went right EXCEPT putting on my new bumper. At the end of the day almost all the work done to my vehicle had to be re-done... after 5 months of repairs and extensive testingIf you have a valuable or high-performance vehicle, do not take it here unless you wanna waste half your year just to get back a vehicle that youll end up fixing yourself anyway.

This review is for the new location at 3595 Clydsdale Pkwy.For anyone looking for a great company to do collision repair these guys are amazing. I swung in today just to get a quote after someone backed into me. The damage was minor and I know it should take more that a day or to to fix. We I just wanted in to get the quote and Steve went out looked and at the scuff. Steve asked if I had some time. Well less that 30 minutes later he had the scuff buffed out and the truck washed for me at no charge. He told me it was he way of thanking me for my military service. I cant express enough how grateful I am for this. If you are military let them know as they offer discounts to military personnel

If you know youre booked several months out and cant accept a new client: Why on earth would you tell me to come by for an estimate only to say youre not going to be able to do the work?Let me be clear. Im looking for paint work, specifically repairing some scratches on the car. This is a shop that has the tools to do that. Smells like discrimination.

Did an awesome job fixing my car. They even spent time cleaning the interior of the car and wiped down my super dusty-dirty-discusting dashboard.Great job! I highly recommend these folks!

I was sent to ACE by Geico after an individual insured by them backed into me. They got me in right away and from the time I showed up to my appointment, I was in and out within 15 minutes. They immediately started looking at my car and got me in a brand new rental car and on my way incredibly quick. They sent me text updates and called through out the entire process, and it only took one week! Thank you for making this a stress free process!

Our vehicle was recently side-swiped at a stoplight. Ace had us in the next day. Excellent customer service, efficiency, and professional work. We had our car back in two days looking new. They even buffed our headlights and cleaned the car at no extra charge. I recommend them most highly and would return to them with any car needs without hesitation. So pleased!

I have taken my father-in-laws truck here to fix front-end damage in addition to our SUV. The work both times was exceptional and the turn-around-time fast (better than previous experiences with dealer body shop). Additionally, all we needed to do was put them in contact with the insurance companys adjuster and they took care of everything without us having to act as a middle-man.

My fiancé had her car towed to ACE after damaging her car. We chose ACE because of excellent reviews and your shop did not disappoint!Gary from ACE maintained great communication with my fiancé while waiting on our insurance company to sort out some issues on their end. Once our insurance company got their act together ACE had our car repaired and delivered it to our home within 24hrs!Thank you Auto Collision Experts!

Very friendly staff. Ashley was a pleasure to work with.

Did not even assess the damage to the vehicle. Spent thousands only to determine the frame was bent and unrepairable. Would never recommend!

Excellent service all the way around. From start to finish I knew my car was in very capable hands. My car rental was waiting for me when I dropped the car off which made it a seamless and stress free process. I was also given frequent updates on the status of my repair.Randy Gonzalez was incredibly helpful and provided details on all the repairs with me, making sure they fixed everything necessary. They even had it washed and vacuumed before I picked it up! My car looks brand new!Auto Collision Experts and Randy surpassed all of my expectations and I will undoubtedly use them again for all my vehicle repairs in the future!

This Auto Collision Experts branch wounded up to be a great experience. From their amazing customer service to their outstanding job at both fixing and detailing my car, it is without question this this branch and their employees should get a 5 out of 5 stars. I would especially like to shout out Randy and Ashley for not only welcoming me every time I go in with a warm smile and a Hello but also for taking their time to speak with me and make me feel extra welcomed no matter how their days are going. These two employees just make your day and are both worth the trip down to Auto Collision Experts! Thank you so much for your hard work and dedication during these hard times. Blessings!!

After getting rear ended I was not excited about figuring out how to get my car repaired. ACE made it simple! They worked with the insurance of the person who hit me and once I dropped my car off they fixed it within a week (thanksgiving week even) and my car looked quite literally as good as new. If I ever need body repair again on my car they will be my first stop.

Great experience! Ashley was very helpful is answering all of my dumb questions and making sure everything was communicated clearly! The service team had my vehicle done two days early, even with adjustments during the process which were requested by me. Very satisfied! Thanks again 👏

Fast, great customer service, beautiful car repairs and a few entire wax and buff!

Randy and the team at ACE went above and beyond to make my radiator repair as professional and affordable as possible! Very nice as well, I will definitely be giving them more business.

ACE did a great job with our initial repair. We had a small problem with a part a couple of weeks after the repair that had nothing to quality of the repair work itself. GM Randy Gonzalez graciously stepped in to help get the part replaced at no additional cost. That sort of customer services is rare these days. I cant say enough about how much we appreciate his help.

Great service, with respect to auto collision repairs. Lifetime warranty is a plus.

I have used this shop twice in the past two months! They were great and fair pricing. Customer service goes above and beyond to assist and Ashley is very sweet. I will definitely use them again!

ACE did an amazing job on my car. I was rear-ended and pushed into the car in front of me. Even during the pandemic, they had my car completely fixed in a little over a week.It looked even better than it did before, and they made sure everything was safe. So happy with the work they did! Once they had it done, they even brought it to me! Everything I could have asked for.

Quick, helpful, easy. I hope I dont get in another crash but if I do, I know where to go!

My car had damage on several spots on the front bumper. The repair was better then I expected. It looks like a brand new bumper! You can’t see any evidence of repair. Mickey & Brandon did an amazing job. There was also some touch up done and buffing for scratch removal. Even though my car is 3 years old it now looks brand new!! I highly recommend ACE Ft. Collins location. They truly are experts and the customer service is also excellent. Vince was extremely professional and easy to work with.

I brought my truck into Ace on Lincoln Avenue. Randy and the entire staff were extremely courteous and professional. They completed the work faster than I expected and my truck looks better than before the accident! They went above and beyond what I expected. By far the best auto collision shop in Colorado. I highly recommend Ace!

So impressed with the friendliness, professionalism and prompt repairs to my vehicle. ACE worked with my insurance company and even helped coordinate my rental car from Enterprise.. Thank you all so much for making this so much less traumatic on me and my disabled husband as possible!! We truly appreciate it !!

I will recommend Ace auto collision experts to all of my family and friends, Ace will do all of my future repairs. They called to give me updates on what was going on and didnt have to wait around wondering. I have had my far share of fender benders in my life and this was by far the most professional prompt and high quality repair I have ever recieved.

Great customer service and quality work

Auto Collision Experts live up to their name. The staff is friendly and informative from the moment you walk in.Their knowledge of both cosmetic and mechanical aspects is apparent as they take you through the process and again when the car is flawlessly restored.There was no pressure to fix more than what was necessary and an honest approach to assessing the damage at a fair price.They even took the time to ensure the interior was detailed. Very professional!

My entire experience at this shop has been great...and I’ve been here twice! Ashley who works here was super friendly, professional, and knowledgeable about the collision service I was going to receive. My car is at the shop right now and I won’t even have to worry about the collision work when I get it back in a few days. I’m very impressed with Ace One and all of its employees. Keep up the good work. Thank you for the good service. Don’t shop around, this is where you want to be!

The absolute best customer service in town. I was referred to ACE hoping my results would be as good as my friend that referred me. I couldnt have been more pleased. From the instant Randy started my repair the process was smooth and flawless. They remained in constant contact if I had any questions, and delivered on time. They are highly knowledgeable with the ins and outs of the insurance companies requirements. Their work is second to none in Fort Collins. My truck looks great. I would recommend this company to anybody looking for the best quality work in town!

I recently had my windows tinted at ACE [Lincoln Location] and Randy & his Staff were very professional. They provided a simple & exceptional experience to me and handled my vehicle with care. They were prompt with their service, and communicated effectively. If you are planning on getting your windows tinted - reach out to Randy and you will be very pleased! Good job team!

Needed labor help asap and ACE bailed me out not once but twice. Friendly staff and great work!

Jerry Schneider was great to work with. I had an excellent experience here. They did an awesome job on my car. It had severe hail damage and they restored it perfectly back to its pristine original condition. I had a follow up as well and they did great. Very satisfied with the service and will definitely recommend to others. They have tie ups with State Farm and Geico and will get your insured repair done with minimum hassle.

ACE did a excellent job on roof PDR/hood replacement for some hail damage I had repaired through a GEICO claim. Ashley and Holly were professional, autonomously dealt with my insurance re: any supplemental estimates, and were great at regularly communicating my vehicle status throughout the process. The shop was able to source OEM parts for my VW at a reasonable cost. On delivery, any minor paint issues I found were buffed out on the spot. The interior panels R&Id to perform the PDR were tightly reinstalled - no vibe or gaps. Very satisfied - quality work performed on time!

I had my car in there for repairs. They knew in advance and still didn’t have parts ordered. Also took over a month for repairs. Can’t prove it but I’m pretty sure there are some new dings and scratches that weren’t there before. Not impressed. Also they had told me that it just came out of the wash bay yet there was a thin layer of dust on the vehicle. And when they put my back seat back in they screwed up my seat belt.

Steve Price and his team are amazing! We brought in our car for hail damage repair and Randy was able to get us scheduled within a week and finished the repairs in just 3 days...a week earlier than expected. I highly recommend ACE!!!

Pleasant staff, quick turnaround, nice loaner car, exceptional job done. I supplied doors from a parts car of the same model/color, and after their installation the car is looking like its old self. They also installed the trim piece that had sheared out of its plastic clips, which they didnt charge me extra for.Even when I inquired previously about the cost of repairing the car with their parts + repaint they gave a reasonable quote.The expert employees at this location made all the difference for me repairing my car- I really do appreciate them.

Having used to work in the auto-industry, I know that sometimes it can be intimidating talking to mechanics, or salespeople, or even your insurance rep. From the moment I walked in the door at ACE to drop off my car for an insurance inspection and repair I was greeted by the MOST FRIENDLY STAFF. Randy and Krista were both happy to see me, and warm and welcoming. Randy walked me through each and every step of the process, including explaining that the normal adjuster was off, and being covered by another person, Andrea, but that he would make sure communication to me was streamlined and efficient throughout my repair schedule.ACE has recently implemented a text Alert program that sent me daily texts updates on the status of my cars repair, which was AWESOME. One of them even said, Update: Your Honda is happy here! Why? Because we are taking good care of it until it comes home on (specified completion date and time)!How freaking adorable is that?During the repair process - something the team did not originally see was discovered, and not only did I get a phone call explaining what they found, why they missed it originally, and assurances that it had ALREADY been approved to be added to my claim, but it did not even extend my date of completion! My car was in fact, completed, washed, and ready to go A DAY EARLY! I completely understand that does not always happen, and would be dependent on repairs, availability of parts, etc but this entire experience was fantastic.I want to personally thank Randy, Krista, Andrea, Debbie, Brian and Phil (At BG Auto since my car had to go there for the surprise repair) for all their hard work on getting me back into my car in the most relaxed, comforting, fast, and affordable way possible. I will be recommending ACE on Lincoln to everyone i know, and since I used to be in the biz myself, I know a lot of people in the industry who are always looking for good companies to forge relationships with, AND everyone I know personally always asks me for recommendations/advice about their auto needs!THANK YOU!

Auto Collision Experts is without a doubt the best option in Fort Collins. I was in a really sticky situation with a friends car and Randy was a huge help in getting me a quick estimate and helping me feel confident in the process. Dealing with car problems is never fun but ACE really did make it easier. The best part about ACE is their integrity and the fact that they really do care about their customers experience. Absolutely would recommend to a friend

These guys really know what they’re doing. They’re informative, friendly & provide unmatched services! I received regular updates on the status of my vehicle and they were a pleasure to work with. A special thanks to Randy for going above & beyond. I’ll definitely go back to ACE because of him.

Ive taken my vehicle here multiple times and each time I walk in Ive been greeted in an extremely friendly manner almost immediately. ACE does a great job of communicating options for repairs, cost, and future maintenance. In addition, they are able to diagnose almost any problem and find a solution. This is definitely my shop of choice!

I wasnt technically a customer, but I was supposed to be. After an accident involving a deer, I brought my vehicle in for repairs. Immediately, I was met with pleasant and professional people who made what was a rough situation a little better. I wasnt a customer because it turns out the damage was enough to total the vehicle. However, even after that, Ms. Robertson (no relation) was helpful and kind enough to take care of things that I had left in my car in my spaced out condition. These are solid people, and from all the other reviews, it seems like theyre really good at the auto body stuff, too.Theyre also veteran / military friendly, which while I have no expectation of that kind of support, it is greatly appreciated.Thank you for how you handled my situation.

Having $11,000 of hail damage on your car isnt a fun experience, but ACE made it as easy as it could be! They were so kind, helpful, and honored their lifetime repair warranty when my roof was a little leaky. They even gave me a $25 restaurant gift card for my troubles when I had to come back. Cannot recommend them highly enough!

I could not have been more pleased with the work done here at auto collision experts. Randy made everything as simple as possible and always kept me up to date on my vehicle. The detail and precision on the work they did was immense and looked better then when I purchased the truck new. I highly recommend this place to anyone who needs collision woo done. Thank you Steve and Randy!!

I was rear ended while at a dead stop. My car was in bad shape. The other guys insurance sent me here. It was the best experience. Extremely streamlined. I walked in filled out one sheet. Was shown my rental. Randy and Debbie went over the damage with me. I was in and out in 15 minutes. They called multiple times with updates. My car was ready 9 days before expected. Went to pick it up and the process was again very fast. Randy went over all the repairs on paper and outside while looking at the car. Randy and Debbie were extremely helpful and kind. I loved my experience and have been recommending them to everyone.

They were always so helpful! Always answered any questions I had! Kept me updated on how everything was going! I would definitely go back!

I was recently in my first car accident and did not know what to expect in terms of having my car repaired and working with insurance companies. Randy and Debbie made the entire experience easy to understand and much more convenient than I thought it would be. The customer service was incredible, and I felt like they truly wanted to help me get the repairs done quickly. They kept me informed throughout the process and made it an overall enjoyable experience. I honestly dont think the process could have gone quicker or more conveniently!

Truly above and beyond. Customer service was phenomenal and more than was expected. Glad to have found THE spot to take my vehicle in Fort Collins! Car is purring like a kitten! Thanks Randy and Crew!

Easily the lowest quote and fastest service! Their logo brought me in but their customer service kept me, really it just seemed like a bunch of family trying to get me the best deal on getting my bumper re attached, if your shopping around for service stop here first because you may not have to look any further, thanks guys!

I brought my truck in to repair my antenna. They got me in and out sooner than expected. Not to mention they returned my vehicle cleaned inside and out. I highly recommend using them. Steve, Randy and Greg are the best. Thanks guys.

Three months after getting a new car someone hit me, so I went to Auto Collision Experts and was very pleased with the overall experience. The front desk people, Randy and Karl, were very friendly and super helpful in getting my car scheduled for repairs and keeping me updated on the progress. They did an awesome job on the repairs and my car looks like brand new again! Very happy with the results and would definitely go back!

I recently had needed all new brakes and rotors on my car and chose to head back to Auto Collision Experts because I have been so pleased with the previous work they have done. I dropped my car off in the morning expecting to be without it for at least a day... The shop got it done within in a couple of hours! Randy in the front office was a great help, my busy work schedule was tough to work with but he made it all happen. This shop is friendly and professional, plus the quality of work is awesome! Ill be back next time my car needs serviced for sure highly recommend them to anyone looking for quality workmanship.

We needed a smaller repair on our Subaru Crosstrek and this Ace repair did the work. We are so very pleased with the work they did and the customer service they provided. It was done quickly and efficiently. Randy was so helpful and considerate. The repair was perfect and they even had a loaner car that we were able to use. Thank you, Ace Repair and, especially, Randy for a great job and excellent experience.

I recently got my vehicle fixed here. The turn around time was quick! The customer service was fantastic. I really appreciate the wonderful work they did for me. I would absolutely recommend this location to get your car fixed!

Randy was really great to work with. I went in for an estimate and he made sure he knew exactly what I needed done. A neighbor scratched the hood of my car and was paying to fix it and any dents as a result of the accident that caused the scratch. I had some other small dents around my hood from hail damage, and I instructed Randy to leave those alone as they were not the result of my neighbors accident. Dropping off my car afterward was very quick and convenient, and they gave me a free loaner car which I REALLY appreciated! A few days later, I got to pick up my car, and the total cost of the repairs was exactly what Randy had put down in the estimate. They even went through and repaired the other dents on my hood from hail damage free of charge because they wanted to do the job right! I got the car back sparkling clean inside and out, and the hood looks brand new! I would highly recommend this company to anyone looking for auto body or collision repairs. These guys never once pressured me to have any extra work done and made the whole process as simple as possible.

Disclaimer: I went here for a geico insurance appraisal, not actual shop work.After that, the gal was very nice and was willing to take care of me even after I was late for my appointment, I thought it was set at a different time. She wrote me a check to my preferred body shop door the amount that they wanted so Im pleased with that. Other than that, not much else to comment as it was pretty straightforward. Would recommend

Cory was a great help after letting him know I needed my vehicle completed ASAP because of other transportation issues. He personally ensured the job was completed in time and they even went the extra mile to repair some paint issues on top of the original bid. You’ve got my business, Thanks!

I will not be taking my business here any longer, and neither will the people I know.I took my car in for repairs on Monday, 20th of October, and they informed me beforehand that it would be done in 5 days unless there was further damage done that they could not see from the exterior. It is now Thursday that I found out that it would not be ready by Friday, only because I was the one that called them earlier this morning. They decided to wait until Wednesday to order the parts instead of Monday when they found out because they were waiting for the insurance to approve the additional parts. Which apparently takes two days.Bruce called me back to give me some more information about what was going on. I told him that I wasnt happy because I wasnt informed about them ordering more parts and I had to find out myself by calling them today. There was a long pause, followed by an okay. Then I asked Bruce (the guy that gave me my estimate and paperwork) why he didnt call me before ordering the parts, he told me that I signed a waiver that allows him to do so without my permission. At this point he had a condescending tone which was very discouraging. Implying that I have no right to know whats going on with my car.I then spoke with the supervisor, Rob, which did absolutely nothing for me either except get me information that I could have obtained myself about getting a rental. At this point I only needed a rental because I informed my work I would be available next week since I hadnt heard any bad news from the collision company. Therefore, putting my job at risk because they couldnt make a 2 minute phone call. I had additional fees for the rental because I am 22 years old that he did not offer to pay for since they were at fault for me needing one in the first place. And they would have totaled to about $10-12 for two days. But theyre worthy of over $3,000 worth of repairs Im giving them? Very disrespectful.And once I started getting upset after he told me that I was informed about what was going on (which I obviously wasnt) he was using the same condescending tone that Bruce used when he told me about the entire situation.Had I gotten a call on Monday or Tuesday morning I would have not informed my workplace that my car would be ready in time for next week.They were careless with my situation and proceeded to tell me that I was wrong and not misinformed.I believe they are taking advantage of me because I am a woman handling this on my own. I will NOT be coming back here for any service or repairs.And I WILL be informing my insurance company of this so they can either drop their company or take more precautions before referring them to their customers.This WHOLE thing could could have been avoided if Bruce would have given me a call on Monday or Tuesday morning informing me that my car would not be ready on Friday instead of me finding out myself the day before.Unless you personally know someone that works at that company, it seems as though your business does not matter. But why should they care anyway? Theyre getting paid either way.

Amazing job on my repair! And it ended up being done in two days which was way faster than I thought it was going to take.I used ACE through GEICO and everything was handled smoothly and everyone at ACE was friendly. Pretty dang impressed!

Thank you Randy Gonzalez for the incredible service, and thank you to the whole ACE team for providing above and beyond customer care. I will send everyone I know to your establishment, absolute best customer service in Fort Collins.

I brought my vehicle to this shop based on their high customer satisfaction rating. Upon receiving the vehicle back, the rear bumper they worked on had the orange peel effect, as well as most of the rest of the vehicle. They explained to me that there was previous damage they had found from an accident which must have occured before I owned the vehicle, and that they had noticed that the paint job on it was already orange peeled throughout most of the vehicle. I explained to them that there was orange peel effect all over the rear quarter panels and up along the window pillars where they were likely to have blended the paint from the rear bumper being replaced during my accident repair. The receptionist told me that they didnt touch the passenger side where I noticed the orange peel, and her reasoning was because the damage didnt occur on that side. I disagree with this, because even if no damage was sustained on the passenger rear side, youd still have to blend paint on both rear quarter panels at a minimum if you had to replace the rear bumper, if you were trying to blend the paint correctly on the vehicle. They did offer to fix the orange peel on the bumper they replaced, and this turned out better the second go-around. But I noticed when the lady was telling her painter about my concerns, I could see him through the shop window shaking his head and becoming highly agitated, and when he brought my keys to me, he handed them to me without even making eye contact with me. I also noticed that when they replaced part of my exhaust system which was ruined in the accident, my passenger side muffler was bent a little outward toward the wheel further than the drivers side muffler, so it looks bent. My mufflers before the accident stuck out flush with the rear bumper, and after the repair they are tucked back a few inches. But what I asked of them was if they could possibly order a replacement to swap out with the part they installed. It didnt appear as though it was anything they did, but rather an improper bend was put in the pipe from the factory. The secretary also told me she had photos of my cars exhaust when they received it to prove it was not flush when they received it. This would be impossible, as the exhaust was mangled by the accident, on both sides, therefore providing no photographic proof for them to have that it was flush at the time they received it. They disregarded my request to replace the part due to the bent look on my passenger side muffler, and it was never mentioned again. I also noticed that after receiving my car back the first time, there was discolored spots on the butt portion of the drivers seat, possibly from the detailing chemicals they used to attempt to clean up the vehicle. I asked them before leaving the vehicle with them the second time to repair the orange peel on the bumper to see if they could clean that somehow, and the receptionist said they would. When I received the vehicle back the following day, the spots remained on the seat. On this day, the lady was less than happy to see me anyway, and seemed as if she wanted to rush me out of their shop just to get the car out of there. I dont like being confrontational with anyone because I dont feel I should have to tell someone twice to do something if they act as if they are intently listening, as this secretary acted. I feel as if there is no way for me to prove this vehicle was in an accident previous to my ownership of it, so I have no way to know if this paint ordeal had anything to do with them or not. ACE gave the car back to me trying to accuse a previous owner of an unreported accident, and taking it to a bad shop to repair it. But all in all, I feel as if I took mine to a bad shop as well. I have a car with a worse paint job than the day of the accident, a bent looking exhaust, and stains in my drivers seat, none of these things the shop was willing to do anything about without forking over a substantial amount of money.

I have taken my car to Auto Collision Experts twice in the last couple months, and have been very happy and confident in the service I received. From walking in the door and being immediately accommodated, to driving away knowing that I got the best service at the best price. Overall satisfied and will always go back.

I had THE best experience at ACE. Randy, Krista, and everyone at the shop provided superior service from estimate to completion of fixing my 4Runner. Truly some of the best people. I wont go anywhere else. Thanks again!

I had my little utility trailer come off the ball and smack the back of my Blazer. Looked like crap but not enough to turn into insurance. Steve and they boys got it fixed for me without having to replace the whole panel and it turned out great. Quick turn around and they were very fairly priced. Recommend to anyone.

Randy and his team provided excellent customer service, went above and beyond while repairing my car and they got my car back faster than originally planned! I went to the Lincoln location and would recommend the service to everyone.

Great place! Was worried that my car wouldnt look the same ever again! And I must admit it looks better than it did before the accident! Very nice people I would definitely recommend!

Awesome experience! Took my car in because the bolt to my bike rack got stuck in the hitch, and Randy and the rest of the crew was really helpful. Was an unusual situation, but they handled it quickly and professionally. Thanks guys!

These guys did an incredible job of repairing my car after I had collided with a deer. When I picked up the car from them it was like new when I bought it from the auto dealership. Amazing customer service and very friendly staff. I would highly recommend going to ACE for your repair needs.My only frustration was the lack of communication during the process. Come to find out they had been calling the wrong number, so I have a hard time faulting them for that. Overall, great experience.

Great service and quality of work! As an out of pocket customer, they listened to my requests to keep cost low and even gave their own suggestions to really help keep costs down. Would recommend them to anyone in the FOCO area.

Helpful people.

It took them a week to fix my car and then when i dried to drive away, about 10 minutes out, my splash guard under my car started to come off and rub against the road leaving a smoke trail till i could pull over. when i called them and told them what happened, they asked if i could just pull it the rest of the way off and that they could see me tomorrow even though it was still a half hour till they closed! i will never be returning here with shotty work and no apology for the stress and inconvenience they caused me.______shortly after leaving this review of a 1 star, i did receive a phone call of apology and attempt to make amends so i do really appreciate that and will raise my rating of a 1 star to a 2 star. hopefully they can make this kind of apology in the future at the time of the incident and not after a complaint is made

I was sent here to ACE by Geico after some jerk hit my car in a parking lot and just left a note that said Sorry .From the time I entered the door the staff was amazing. The claims adjuster greeted me with a smile and took pictures of the damage while the ACE staff prepped the car . They even had a rental car (FULLY LOADED FORD EXPEDITION) waiting for me by the time I even had my things out of my car.My car was repaired in one day and the whole process was streamlined and professional. The work they did was amazing and it looks as good as new. Thanks Ace for a job well done and the military discount on the deductible. You turned a nightmare into a dream come true.........

I highly recommend ACE to anyone looking for repairs! I was hit by a Geico customer and was sent here to get an estimate for the damages. It only took 30 min to offer to do work on the car, get me in a rental, and get out the door. They called me two hours later to let me km now when the car would be done, and they finished a day early. Not only were they fast and personable, but the communication with the shop was outstanding! The waiting room was comfortable and clean, and all of the staff I came in contact with was phenomenal! Theyre also a Realities for Children Business, they donate money for the abused and at risk children of Larimer county, which is a charity near and dear to my heart! I have worked with the Boulder location for a few years, and I was so delighted to see their pride in being an RFC business! Thank you to Randy for getting me in same day and for the gift card! I will absolutely be back!

Great customer service. Extremely happy with the whole experienceDeffently recommend them for any Body work.Quick and knowledgeable and had very good communication with me, updates everyday on progress

Unfortunately we have now had two poor experiences. If I could give less than 1 star I would. While this location can provide quality repairs, they also provide incompetent repairs. When we received our car the first time, we immediately noticed large gaps and unevenness within the bumper repairs. We also noticed the wheel that was replaced was a different color. ACE saw the poor alignment and said they could put an OEM bumper on to fix. We suggested that probably wasn’t the problem and to look at the brackets. Well....it was the brackets. The miss colored wheel was to be replaced as it was very obvious but during that process the tire was split. To ACEs credit they did purchase 2 new tires and we purchased the other 2 tires to make a complete set. After picking up the car for the second time, we noticed the 2nd replacement wheel was still the wrong color and to our surprise it was greatly scratched (remember this was a new wheel). This drove us to inspect our other wheels, and while they were not perfect before, we found several new chips and scratches due to lack of care when installing the tires. To bring this review to a end, we were told by Randy (assuming the manager) a bunch of excuses how it could have happened but all in all they would replace the one off color, damaged wheel, and buff the rest of the wheels to see if they can fix their induced scratches. As we made our 4th trip back to this shop to drop the car off for the wheel service, they mentioned they were only replacing the wheel. We mentioned that they needed to buff the other wheels as promised before and Randy shrugged his shoulders more or less saying piss off. Sadly to say, we will never be back to this shop and ensure we share our 2 experiences with everyone we know.

My boyfriend recently got in an accident in my car, and Geico insurance directed me to ACE for repairs. From start to finish, everyone was friendly and very attentive. I went in for an estimate first, as we were considering paying out of pocket depending on the damages. They were able to give me a number on the spot, and I decided to go through my insurance. The insurance rep met me when I brought the car in to drop off, went over the estimate again, and we talked about the damage we could see on the car. She mentioned some things I hadnt noticed, and vice versa. It felt like I was kept in the loop the entire time, which I really appreciated. The car was in the shop for about 5 days; when it was time to pick it up, I paid and left with my car in about 10 min. They are very efficient. Ive heard horror stories about paint from repair shops not holding up, so I was very happy with the shops warranty guarantee. After bringing the car home, I did notice there was a new stain on the passenger seat; it was waxy, and I couldnt figure out what it was or clean it myself. I called, they said to bring the car in anytime, my boyfriend went in a few days later and they removed it in about 5 min. at no extra charge. Start to finish, this was a great experience!

I recently had my Ford Mustang in for auto body repairs at Auto Collision Experts and they exceeded my expectations. I didnt think my Mustang would ever be the same after the accident, but I was wrong!!!! My car looks better than it ever has!! The front office staff was extremely pleasant and informative. I received emails and phones calls on the progress of my car through out the repairs. Thank you Auto Collision Experts !!!!!

Randy, geico claims and the woman up at the front desk are AMAZING! I was not happy that my car got hit, but these guys were so helpful and got the job done. They went ABOVE AND BEYOND! My fender was ruined when a woman backed into it, but Randy and his crew completely replaced it and fixed minor issues that were unrelated to the crash! They fixed my mirror and the fuse to the clock inside of my car. They truly were out to meet my best interest and i appreciate them so much for it. I HIGHLY recommend going to this facility if you are in a crash and you want it to be resolved easily and as quick as possible!

Dealing with auto repair / insurance is usually a nightmare, so I was pleasantly surprised at how quick and low-stress my experience with ACE was. Big thanks to Randy and the guys for being both friendly and professional. I will be recommending to friends and family.

They have been calling me and updated me regularly to update me with my truck but never seem to know what is truely wrong with my vehicle. They also keep changing the dates to which I can pick my vehicle up. They keep telling me its going to be done and it never is. Probably just trying to get more money from the insurance company instead of getting me back on the road. So I would not go to this shop if you are expecting organization and done in a timely manner.I would like to add they they did call me today and apologise for all the inconveniences. The biggest thing is the communication with me and letting me know exactly what is going on with my truck. I would like to say thank you for calling me and reassuring me that it is getting done. So I will move from 2 stars to 3.

I was sent here by Geico, in order to get a window fixed on my car. My interaction with Randy was stellar. He helped me get my car back on the road in no time - while giving me status updates along the way. I cannot recommend ACE enough!! Thank you!!

I would give this company a zero if it was an option! I had an appointment to get my pickup repaired. I made this appointment over a month in advance. The repairs were for extensive hail damage so I knew they would have my vechicle for at least 6 weeks. The day before my appointment at 4:50 pm, I received a call saying they were canceling my appointment and I could reschedule it for 8 weeks later! I had already paid for a rental car and it was totally unprofessional. Go someplace else, these guys obviously aren’t customer oriented.

I chose this shop because of their partnership with Geico (my insurance) and the xpress repair program. Body work was completed in a time frame I expected. The body work looks fine, but lets be real, my Ins. was paying for this, it was a full repair, this simply meets the expectation of a full repair honestly and I’m not going to give you a ton for simply doing the job you were paid to do; thus it’s not 0 stars. As other reviewers have noted they are pleasant to deal with as long as you don’t have something wrong, then the tides turn. I examined the repair and was about to drive off until I noticed minor cosmetic damage inside the vehicle that was not present on drop off. I want to be very clear here, the damage is under 50$ and was not really a concern of mine except I wanted (as anyone would) the vehicle returned the way it was dropped off. I approached the shop concerning this, showed one of their employees the inside and what had gone on. It is clear to me that during the repair something was either overlooked in putting things back together or broken in the process, neither of which are a big deal when you handle the situation correctly, and boy did they not. Different lady, appeared to be more senior staff (has her own desk off to the side) comes out and says in a short tone, no clue what happened, we’ll order another one, I bring up my concern that during repairs this was damaged and that’s really the only conclusion anyway, in hopes that someone would take responsibility for the actions. You’re barking up the wrong tree with these guys if you want that, I get a harsher “we’ll order the part” and she swirls away. Excuse me, is that any way to treat a customer who is having a small issue picking up their car? A simple apology is too much, a pleasant tone is out of the question, what else is wrong that I can’t see now? You’ll certainly say nothing and that you warranty the work, but how can I trust that now. Someone calls out a mistake and you jump at them (seen other reviews of it too, don’t lie in your response), this is not customer service one bit. Remember, it’s not about making mistakes, everyone makes mistakes, it’s about how you recover from them that defines you. You guys recovered poorly, left me with a bad taste in my mouth and doubts in my mind. Will not return or recommend, my advice to you is to teach your staff about taking ownership of their actions and workmanship as well as responsibility for the outcome; until then how can anyone trust you?