Went in today, 7.21.21 and was outright lied to about the process of changing sim cards to another phone. She lied and said it would cost $22 dollars to do so because they would need to change something in the network to get the new phone to work. Apparently NONE OF THAT IS TRUE! Simply pop the sim card in the other phone and its done.She told me to go to a different store or call customer service and maybe they can waive the fee. She clearly just didnt want to be bothered.How someone Ike that has a customer service job is beyond me. This establishment is doing a great disservice to themselves by keeping her on staff. By reading the comments Im not the only one to think this. I think her name was Elizabeth. Who ever she is they need to get rid of her. Shes clearly willing to lie to customers to avoid doing any extra work. Smdh...

Very nice young lady named Amy helped me with all my issues.

Very nice service!! Helped with all my questions 😃

First I called this location didnt get a answer. So I drove to the store, I was greeted with hastily from an employee named Elizabeth. Asked about iPhone USB-c adapter,she pulls one off the wall behind the counter at a distance of 4ft. She wholes it up in the air. I asked her could she put it on the counter so I could maybe read the details of the charger. She said no.So I said what do you think Im going to grab it and run out the store with it. Her response was yes!!! Really!! Now Im a 60 year old well groomed man of color. Elizabeth is latino as well as the other clerk who moved toward us and a defense matter, I was totally offended how I was treated. This took placed at the Forest Hill store around 12 noon Saturday 11/07/2020

Good

Kids are very rude and dismissive upon entering the store if you dont know them they will not give you any type of discount or try to help you out whatsoever. I was told was $17 for a phone number change and then it went up just $27 whenever the other manager quote-unquote overheard the conversation when I asked her if she could help me out some how she said no Im the manager I cant do that. having worked in those kinds of environments I know its up to the discretion of the manager. So I wasnt falling for that BS I will never return to the store again kids are rude even if I want to make a payment there rude why would I want to keep going somewhere if I keep getting the backhand.

Best location best customer service. This locations employees is the reason I stayed with metro. The la gran plaza location customer service was so bad I almost changed providers. But I got great customer service here so I stayed with metro.

Very rude employee. Did not get her name, but there were two ladies working there last night. One was pleasant , the other was rude and disrespectful. Am not from here. New transplant from up north. Already have service with MPCS and unfortunately car was broken into a phone stolen. Before looking at phones I asked the rude csr if she knew of any auto window replacement businesses since she was from the area. Her response, all you have to do is look for it on your phone (internet), I am sure you can find it. The other csr was helpful by her trying to assist me. Was asking for recommendations. Any how the rude lady somehow convinced me to purchase the phone I was going to get a little later that night. I said OK, let me check my finances I probably can. To have some privacy I left to make the call. Was on hold for a bit, probably 10 minutes. I came back in because it is too cold. More customers came into take care if business, they left I was waiting for my csr yo come back on the phone. What did the rude csr do? She asked me what I was going to do...mind you she had already asked me before and I told her I was on hold. Even asked her if they were closing up, she said no, many hours to go. So asked her why are you asking me when you see I am still on the phone. Response was they cant just have people lounging in the store for security purposes. Reminded her she is the one who convinced me to get the phone and I am a MPCS customer. She still went on to treat me disrespectful. So I told her I will do business elsewhere and that she needed to work on her customer service. She said that is fine. I took down the number of the franchise and I will be giving him a call. Its just crazy to me that this rude unprofessional csr somehow convinced me to purchase the phone last night and at the same time try to bully me in hurrying up the transaction. Not one that can be intimidated, but she does not have customer service skills.

Workers nice but some phones are out of stock

Nice and great staff, was in and out with new phone quick.

They are always out of everything. They never have nothing. Dont go to this metropcs. Go to the next one.

Awesome Service! Quick fast

This store has the worst customer service = Danille with a D I disconnected all 5 of my lines

They need to fix their online hours. Went on a Sunday for my phone but they were closed. No holiday just closed. Online hours says they are open until 5. Fix it.

Very nice and professional employees

Knowledgeable and friendly

Great pricing and service

Terrible service today a girl in the afternoon gave me bad service I had to leave the store as if I asked her to give me the phones 😒😒