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Manheim Southern California
10700 Beech Ave, Fontana, CA 92337, United States
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Manheim Southern California
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Gr
Review №1

Theyve got hundreds of cars to choose from. The cars are in good condition most of them. You can find many hidden gems on the lot

Er
Review №2

My job for 6 yrs..great place to work

Ia
Review №3

Had to go pick up my sons car from this place and I must say that though I was in pain, it was super hot, I must say that ROBERT is an amazing being! He is so incredibly nice, always smiling, very personable, and he literally brought out water to everyone who was waiting inside and outside. I know with a place like this, he may not get any recognition for this review but I swear to you he deserves it if theres a way for him to be recognized for it. There arent that many people in this kind of place that are just truly genuine like he is. No one does reviews for places like this that often and that tells me even more that hes just a good guy by nature. Thank you Robert!! Btw, we were the family that picked up the orange dart 😃and I also heard you say you are a mopar lover and so am i 😉thanks for being such a kind person, it makes the world just that much better. God bless you!

Je
Review №4

Manheim has the perfect car for you, if you have a dealers permit. Nice assortment of high-line vehicles.

Je
Review №5

This is the only auction that has no jumpers on their lot and if your car is dead you have to call their lot truck and waiting them is about 30 minutes to an hour to come and assist you.

Mi
Review №6

Great auto auction for wholesale licensed dealers with wide variety of automobiles from new to and old classics.

Mi
Review №7

One of the best vehicle auctions in So Cal., current lot locations. New lot locations numbers for Elm lot.

At
Review №8

Staff is professional and helpful. Very good cars, not a junk place.

My
Review №9

Its not a nice place to work....no advancements no recognition no leveling up in corporate

Ma
Review №10

Steer clear from this place. It is ran by crooks. Came here to pick up my vehicle and they gave me a broken key and was unable to drive it off the lot. When I confronted about the broken key, they stated that there were no notes about it being broken and that it wasnt their problem. I had use my tow service to get it off the lot. Garbage company, dont trust them.

J
Review №11

They good. They got a lot of carsWho got mo car then them. Not anyone I know.Security tighter than a straight jacket aint no one going to run out that place with one of Manheims carMake em say uhhh

P
Review №12

Manheim Southern California is a great place to purchase a dealer vehicle. They have a large variety of cars and trucks, while maintaining a professional and upscale environment. Their offices are large, organized, and clean. However, I wish there was more parking. I always have a hard time finding any parking spot.

Be
Review №13

Well organized and very friendly staff, most cleanest Manheim I have been to thus far

Ah
Review №14

This place needs some human compassion. There’s no drinking in the facility at all. No bottled. Not in vending machine.

Jo
Review №15

Alwaze a pleasant experience here!Whether picking up cars u won @ auction, or dropping off a vehicle 4 return, expect courteous and helpful staff.Gate 1 is main pick up point and is ON Beech @ StokerMain office is further down.Triqxee approved

Je
Review №16

Do not trust Manhiem Southern Cal condition reports. These are the worst condition reports I’ve ever seen in my 25 years of buying cars. And then to make it worse they have hands-down the worst arbitration department in the entire Manheim network. And theyStand behind their condition reports see the pictures I have attached buyer beware at Manheim Southern California. Two seats with damage, center console damage, 4’ scratch down the bedside and a broken windshield gets a 4.7 CR! Over $2,000 damage I had to eat, NO you can’t arbitrate that according to the arbitration department. Oh and they won’t tell you that they just close out the arbitration claim and don’t return your calls!

An
Review №17

Good service . Business hours 9 to 5 . if youre coming to buy a car you need to call and make an appointment or ask first its a big place

Ru
Review №18

Print you release before you arrive for faster pick-up times

Da
Review №19

Go straight at lite. The entrance is on the front street not rear where gps sends you. Plus tight quarters will have to blind sight trailer into dock

Nt
Review №20

Great place to buy cars

Al
Review №21

Because were here for our customers to make them feel like home .taken care of

Da
Review №22

This place is horrible. The fat tattooed lady in charge is lazy and not helpful at all. Just know its going to take a while. Terrible service. Avoid if you can! Garbage

Es
Review №23

They were nice in the phone when it comes to going there is a whole different story:( the girl on the window is so rude hope to never see you guys again :)

He
Review №24

Great place

Do
Review №25

Its alright. Security here kind of makes their own rules as they go.

RO
Review №26

Very bad location. This is the second time we purchased vehicles and both times had SAME issues, missing keys. Apparently people working on the lot are stealing keys to sell them on ebay. Auction took over 2 weeks each time to make keys. Great service

Ed
Review №27

I had fun working here

Ca
Review №28

Had my car repossessed about a month ago I payed off my car finance so I can retrieve my car back and when I went to get my car back it came back without one of my license plates I made a complaint and no one tried helping me with this problem.. WORST CUSTOMER SEVICE..... Apparently they stole my license plate with my year and month sticker... if I could I would give 0 stars ...

Ef
Review №29

Superior Service !

Le
Review №30

This Auto Auction is small by comparison, but dont let that fool you! A dealer only Auction it has the goods at. The folks in Arbitration, and in Transport are the most helpful and nicest people. They are always friendly and ease you mind by helping you understand. The lot people and pullers are helpful and friendly. Its an all round decent place.

Mo
Review №31

Worst customer service.Girl at lot operations not helpful at all

Bi
Review №32

Good cars, only downside is the wait on some titles of up to 45 days.

Ka
Review №33

I hope no ever has to deal with this place!! They held my car for 6 days giving me the run around about reports they need to do. All I gotten was the run around like I said I hope no ever has to deal them to get your car back terrible customer service. No empathy for a single mother keeping my car for days!!

my
Review №34

Im a car hauler, I pick up cars from here everyday. For auto carriers, you enter at gate 1.. its the first gate or entrance on your right, when you make a left or right on beech Ave..Sometimes its really busy with guys loading their trucks, youll have to wait for a spot. Early mornings, or late evenings are best. Your in out..

Da
Review №35

This auction is getting worse every year. Arbitration is the worst problem.The people who work here do care but the process is designed to make it easy to buy a car and hard to return it even when its warranted.

Ja
Review №36

No very nice when I was pick up my gate passes

De
Review №37

I wish there was more space for parking. There are always cars here that look like theyre just being stored for the day or week. I had to drop my boss off & drive around until he was finished cause there was no parking that weekend.

Ky
Review №38

For the amount of cars you have going through this auction, this place does a pretty great job considering all the shady dealers they have to deal with on a daily basis. Not all dealers at the auction are shady but all shady dealers try to pull fast ones at the auction. So my advice to people is HAVE YOUR ID & PAPERWORK WITH YOU. Know where youre going before you get there and know the name and Dept of who you talked to if you are picking something up from there. You can imagine the security they must implement to keep auto theft from happening. Picking up a purchased vehicle ? DO NOT GO THERE IF YOU ARE IN A HURRY.This is a well run legit auto auction with very professional employees. If you found one there who isnt you can bet they wont be there long. Thats my experience with all Manheim auctions. From the reps, the auctioneers, lot attendants, gate employees, office staff, managers, all doing a good job. And no I dont work for them. I help my husband and go weekly.

Da
Review №39

Brilliant as always .... Functional and friendly...... Must remember to bring an empty bottle to fill with their delicious and cold complimentary water before venturing out onto the vast lot into the lanes .

Te
Review №40

Rude staff. The fact you have to wait an entire 24 hours for your appointment to be booked is extremely inconvenient.. Being closed off to the public on Thursdays without any exceptions for anyone doesnt help. Very delayed with receiving and inputting information. Needs better organization and communication with dealers.

MI
Review №41

If you have a car dealer license this is the place to go to buy some cheap cars and resell them for more or find one for yourself.It is an exciting place to go and the smell of money in the air. Getting to drive all them different cars is wild and best of all is that you get paid for it. That is if you get a job there.

sa
Review №42

Always nice, very good customer service, everyone you speak with really goes out of their way to be there for you. Keep up the good work.

Ba
Review №43

Nice people

Fe
Review №44

Busy place.

He
Review №45

Its an alright place to work.. But if youre buying a car, know what youre looking for.. And a lot of dealers/buyers can be very rude to the employees.. Not cool.

Je
Review №46

Call an hour before posted closing hours, they leave early and dont have anyone to assist you. Im not sure what the point of having posted hours is if you wont have people till that time. Other than that they are very nice and helpful compaired to other companies

Ju
Review №47

To take a day out of the week, Thursdays, as a day you refuserefu public access to get their car Your not givino people their lives back, thats what you are doing. Whats it like to make money off of other peoples suffering. To make money from people who face the world everyday starving for a better future. How do you sleep at night? Im a single dad with a kid who has autism and I cant get my son to therapy because you are closed to the public on Thursday. You are an empty company, filled with people who are dead inside because its just a job isnt it...

lu
Review №48

Great place to buy cars. I work for this action for a week they have great deals and cars and it is a great fast pace auction style environment it looks amazing and the cafeteria has some of the best food.

Sh
Review №49

Wed really like to take the time to commend Robert, your head of security. He really took the time to listen to our concern and offer a fair resolution when some of the other staff didnt seem to be able to or care to. Thanks again Robert for understanding and taking responsibility for the situation. Well happily continue to buy at Manehim Southern California as long as employees like Robert are there. Thanks!

P
Review №50

Costumer service inexplicably in existent 😔

Ei
Review №51

Good area for transporters

Ro
Review №52

Love this place

Jo
Review №53

Best auto auction around

Ca
Review №54

Absolutely horrible arrogant service, will stop all purchases at this location. money has cleared and they have received the funds but dont receive the vehicles and they say it does not matter that they have received the money they have a right to hold the vehicles. It does not matter what I am telling them. It actually does, because its not too hard for us to stop all business with Mannheim- their attitude towards customer is like any monopoly would have.

Be
Review №55

It was a great day i worked 2 1/2 hrs. and got paid for 4😀

Vi
Review №56

Hard to find parking. decent cars

Dm
Review №57

Purchased a car online with green light guaranteed nothing in CR , when I came to pick it up it ended up been no runner , overheating, with lots of internal damage they didn’t disclose! Arbitration held the car for 3 months and only offered to cover half of repairs, after I declined they closed the case without paying anything! Very suspicious activities at that location

St
Review №58

Absolutely great! Cant compliment the staff enough everyone extremely polite and helpful from reception to dealer services to security staff. I am a huge proponent of excellent customer service and I always make my rounds to the different departments to introduce myself and ask pertinent questions, that way I get a good sense of the place, and this Manheim Auction nailed it. Unfortunately this has not been the case at another facility. After working my way through various departments I went outside to view the inventory and unfamiliar with the grounds I asked a gentleman named Bob who was working outside a few questions and he stopped what he was doing and took the time to give me the lowdown, very professional, I wish all my employees treated my customers with as much interest and respect. He handed me off to a lady named Esther who spent another 15 minutes with me in her golf cart going through the auction itself and explaining where and what everything was and educated me on several other sales events they had. I left with an incredible education and had a very successful auction buying 10 units for my dealership. Thank you to everyone that helped and you will be seeing more of me at your auction.

Gh
Review №59

Dealers only auction house, managers are pretty irritating as well. Food is good considering that their main focus is on the vehicles.

De
Review №60

My Experience at Manheim Southern California Auto Auction has been a great one. All the staffs are wonderful and very helpful. If you have any concerns they are ready to take care of it. The Auction it self is very nice looking especially the office, one of the best Ive seen. The management is excellent. One of the best car auction experience in USa area.Give them a try and have an opinion for yourself. Check out Repokar I always have fun from visiting them.

Hy
Review №61

Very, very unprofessional staff. I hate doing business with Manheim auctions because its you against Manheim. They treat you like s*** from the front office to auction floor your nothing to Manheim.

Br
Review №62

Helpful

DO
Review №63

The bigest auto auction in Los Angeles are , i like to buy trucks and vans from this location. The cheapest prices on German cars out of all Manheims

Ja
Review №64

I work here soooo........

Da
Review №65

Horrible customer service. Keeps you waiting an hour even with an appointment. Rude employees.

Es
Review №66

This place is also very good with auctions I work there and they have good selection of cars

He
Review №67

I love this place. As a dealer i understand how the sales goes, just need them to lower buy fees!!!

Te
Review №68

I understand they are busy and have a sea of cars but they were not exactly helpful. After searching for an hour and a half I finally located the car I was looking for.

lo
Review №69

Love it i work here n i see some of the best rides two thumbs up!!!

M/
Review №70

Very disappointed in the service that I received buying a 2012 Scion Tc certified vehicle on Simulcast. we had it transported to our dealership to find out the vehicle had body Filler all over the driver side the brakes are metal to metal and when I called arbitration to see if they could help. Sorry it’s passed the ten-day. And there’s nothing we can do CR showed no bundle damage on the vehicle was sold certified yet their condition report and the vehicle condition is two different things there with the sellers not with the buyer all they care about is the commercial accounts and keeping them happy.So Cal auto

Vi
Review №71

Employees are very helpful and they have a big selection of new cars and use cars.

An
Review №72

Make an appointment to wait an hour at the redemption service. Since the moment I arrived every person who picked up their vehicle from here had complaints in regards to their car. Messed up one key hole car wouldn’t even open and another the key hole had the key stuck in it and they couldn’t get it out. Worst service hire people that know how to work.

Di
Review №73

Pleasure to do business with! Friendly and helpful!Detta and the rest of the main office are great :)Thank you!

Hi
Review №74

Great selection on cars horrible inventory skills while I was there I saw a man drive a car that wasnt his in wreck to other Park cars that were already paid in the paid lot section.. no oversight...

Ga
Review №75

Its really the best place to buy good cars, there is really only one bad thing and that is you have to have a dealer license to use this Auction

An
Review №76

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. Theres no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadnt been paid for!! I was told theyd do some research and get back to me shortly. Irritating but I wasnt worried. A few hours later theyre calling back. I am told Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! Its clearly an error that a gate pass was issued and title was mailed. WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my paid cash receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the SALVAGE-YES OR NO line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if its sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a notation as salvage/prior theft recovery in the Separate-window-opening Seller Comments button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesnt matter one bit that the MAIN summary page showed SALVAGE-NO, so its *MY* problem now. BTW: the car brought clean title money. Thats a nice little trick to offload a salvage vehicle for clean title money, right?!C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldnt bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY won the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didnt get the car. Wow!D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESNT EVEN RUN!! Wow!Im furious. And Im not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasnt running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars dont EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Lets try again next week... Lol.Its laughable, truly!!!

Gl
Review №77

Heres the deal. This business thrives off of other peoples misfortune in life. Thats their business model and it does not include any remorse, compensation or concerns for the people that suffered a loss and in doing so provide them with an easy means to profit. Now understand, thats not to say that what they do is necessary wrong, unethical or without need but it is usery and if it includes no hesitation to profit when someone loses then dont fool yourself into believing that they care to help you gain.Buyer beware. You can find a shiny gem. Or, a polished lemon. Its mostly chance. This business provides nothing but eye candy. No history or records. Not documented nor stated verbally. And if they do tell you some inside secret, dont believe it. Usery to profit is their game.They are nationwide, long experienced and long on resources. I have first hand buyers experience and am satisfied, so far. But you must understand, you are paying for someone elses problem. And you will have problems. And Manheim owes you nothing more. No recompense, if you choose a shiny lemon. Save a buck, spend a buck. Its all the same to them.

an
Review №78

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

Ch
Review №79

On auction day they are very organized and have a huge selection of autos for sale.

St
Review №80

Wyan was helpfull getting my Ford Cmax started not sure on spelling but thanks for saving me time! Great service

No
Review №81

I believe good company to work they are hiring come on down apply

Mi
Review №82

Front Desk receptionist is a joke. She will immediate cut you off and transfer the call. Not wanting to help at all. Arbitration is just as bad. will do anything to make sure you cant arbitrate the vehicle you bought. BUYER BEWARE!!!!!

Ki
Review №83

I posted before but just read some reviews and had to laugh at some because these reviews are given by people who dont know how big auctions operate so it seems.First off I want to say any issue with this auction is handled professionally. I said in my first review and I say it again when you got this many cars you are gonna have a few shady dealers and when you get shady people passing cars through the auction its wise to always have the vehicle inspected before you let it pass the gate. Theres red lighted cars and so on. Green lighted cars are usually newer vehicles that are sold on regular sale day or at the high line sale. This is where you want to get cars from and I know my dealership only purchases vehicles given guarantees. The cars are then inspected before leaving the auction and anything not right is unwound. A lot harder to do once you have that car on lot with people test driving it. Its just smart business. Someone said clunkers only at auction but they were at the sale where cars arent green lighted obviously. Come on now use your head. Howd this auction get so big all across USA if all they sold were pikes of junk with bad car faxs and blown engines etc etc........ as for the guy with the car he said auction lied to him about I highly doubt we hearing all the facts. But in life you cant please everyone. I just know in 20 yrs Ive never had issue that wasnt resolved to my satisfaction by them.

mi
Review №84

Thats ok

Jo
Review №85

Been going there for about 6 years now and it just got horriable the parking dealers throw the cars in there with the most problems they can even guaranteed. You can’t find your car ever and if you car has a dead battery employees won’t even stop to help you it don’t even look like a dealer auction no more it looks like they give anybody a license now. I speak only the truth these people rating it high are the owners and sellers this place is far gone

Ap
Review №86

Went to pick up some one real special 😘💙💛💜

To
Review №87

Every time picking up inventory helpful quick easy

Ja
Review №88

Great place they take good care of their clients

MI
Review №89

Very disappointed in Manheim.they dont know where any where there cars are.the rows.I asked workers.and got 3 different answers.

Eh
Review №90

Big auction alot of storage here and there but its ok

An
Review №91

I work here lol great place to buy cars

Er
Review №92

Its nice good selection of cars , i should know i work in the detailing of the cars

Mi
Review №93

Very organized and fast paced

An
Review №94

Of all the car auctions I have personally been to....this is my least favorite. I suggest even go to any other Manheim.

mo
Review №95

Good place for professional car buyers with licence

Ka
Review №96

Manahiem management is not doing there job as supposed to be lately me and my group have realize some serious issues with vehicles from manahiem almost 8cars this month with bad engines or transmission and they been rated hight on manahiem app so why would you still make as pay $255 for each car and you have fake inspection and fake rate!!? THOSE CARS IS SUPPOSED TO BE AT THE( TRA )OR SOME ONE ANNOUNCE CARS WITH BAD ENGINE OR TRANSMISSION.

Me
Review №97

A lot of cars but often some are in the correct area

Ja
Review №98

I read some negative reviews about manheim and I kinda don’t understand why… This auction web-site is amazing, got a car here a few years ago for a really good price. The search tool was extremely cool and helpful. The search tool got a bit changed a few months ago and it became harder to search for a specific price, that’s why I looked for other auction web-sites and I found repokar public auction, the place from ehere I bought my latest Audi. But even so, I think manheim is one of the best auctions in US.

Ut
Review №99

Im a car transporter and this is the worst Manheim Ive ever been. Very disorganized.

Ga
Review №100

Other than lack of parking everything else is great

Information
100 Photos
100 Comments
3.9 Rating
  • Address:10700 Beech Ave, Fontana, CA 92337, United States
  • Site:http://www.manheim.com/locations/SCAA/events
  • Phone:+1 909-822-2261
Categories
  • Auto auction
  • Car dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:9AM–4PM
  • Thursday:9AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:9AM–3PM
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