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The Home Depot
13915 New Halls Ferry Road, Florissant, MO 63033, United States
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The Home Depot
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Sh
Review №1

Can always get in and out of this location. Most items are stocked properly and the staff will help you find items you need. Clearance deals be pretty cool too. And of course the Pro Desk can help with with any needs as well.

Ji
Review №2

Went in today for a door. Prices good, and I picked up some painting supplies as well. Did not need customer service today, and at the self checkout there was a nice lady greeting people and helping them scan if something went wrong.

Ba
Review №3

This seems to be a pretty decent Home depot, I really didnt go inside due to my aunt wanting to get plants and dirt, but it was pretty crowded, but thats expected for this time of year.

De
Review №4

Went to get a kitchen design done & had a very nice experience with Misha one of their designers. Was great to work with 😃

Ro
Review №5

Home Depot was wonderful!!! I hadnt been there in awhile!!! Much impressed with the Staffs politeness and Christmas 🎄 Trees were BEAUTIFUL!!!

Li
Review №6

The staff was mad helpful and the hotdog stand has every type of hotdog you could think of.

Ed
Review №7

This is my go to Home Depot. I absolutely find this store clean, organized and well stocked. I absolutely love the parking lot and it’s easy to get in and out. The workers are helpful and always available to ask questions.

Le
Review №8

I was in Home Depot last evening at the customers service area. I was met by this young lady named TANESHA (Sha). She was a breath of fresh air. She was wonderful! As a matter of fact she’s always wonderful from my experiences with her. In fact, I may encounter someone rude there, but when I see her I know I can trust she’ll make things okay for me. This girl has a gift not just in the customer she has a good spirit about her as well. She knows the product and you can trust her judgment you can trust what says. I would like to see her become a head person there. She deserves to be at the top. She should be managerial level. Please consider a promotion for her.

or
Review №9

Love this Home Depot very friendly staff and ez to navigate

Re
Review №10

Nice, friendly people. Not always easy to find someone to help. Great bunch of folks though. Prices are a little higher, but you can find things there you cant find anywhere else. The hand sanitizer was really weird.

Ca
Review №11

I cant say that every visit that Ive had at this store has been the best but my most recent visit was hands down thee best experience Ive ever had. Kim was very helpful, knowledgeable and personable. She educated our family on lawn care and bought children cookies. I wish ALL the employees could be like her!

Mi
Review №12

This is one of very few hardware stores in Florissant (the others being True Value). Compared to other Home Depots Ive been to, it seems that its a bit more cramped. Selection seems a bit slimmer too. However, Ive always had good experiences here. Its pretty much the same service you would get from any Home Depot.

C
Review №13

Went to the store in the morning and they sold me a used power tool. Then returned it and waited over 30 minutes for someone to come and help. Ridiculous that no one is available to help or answer a page to help a customer..

Be
Review №14

Manager Anthony and associate Paul incredibly Helpful! Pleasure to deal with and very patient on a busy Saturday! Thank You!

Ma
Review №15

Lady working the paint counter was friendly, helpful and courteous. Found everything I needed in various departments. Only self- scan open for check out as it was near closing, but gentleman was nearby and helpful as well.

Er
Review №16

Jacqueline and Cynthia were both awesome in helping me with my refrigerator purchase extremely happy, kudos to the store

Jo
Review №17

Im giving this location 3 stars and the reason is no one wants to help you and you please dont waste your time calling they will transfer you to a phone line that no one answer. Its just hard to get help from anyone. I have been going there for 20 plus years and have seen the changes in the staff and todate they are younger and inexperience or they lack the knowledge of the section that they are working in.

ri
Review №18

Always have what I need and a million times better than Lowes

Pr
Review №19

I had the most amazing experience today! Kai was so helpful and professional. His customer service was so great I thought he was a manager! He needs to be! Thank you so much for all the help and making this trip so easy for us! We’ll be back to see our main man Kai!

Ja
Review №20

The employees are pretty nice, and the store is kept pretty well. Not much to brag about, but its still a good store to visit for your hardware and home improvement needs.

TI
Review №21

Had keys made. They didnt work. They never work. I shouldnt say never. Out of about 40 attempts maybe 10% have worked thru the years. I applaud myself this time for actually taking them back for a refund. Never again.

Ma
Review №22

Lady in the garden section was very helpful and courteous. Thanks for the great job assisting me with getting shrubbery before my Independence day bbq.

Sc
Review №23

Im always happy with this Home Debot. They have a good selection and keep many of the items I need in stock. People there are very helpful also

Ke
Review №24

Great store if you know where every thing is. Good luck trying to get any kind of professional help.

Ve
Review №25

I asked for help in the tools department from customer service and no one showed up. Second the customer service agent was busy talking to other employees instead y addressing me.

St
Review №26

I would never recommend this store, there is never any help when trying get something. Dont bother asking the workers any questions thet will tell you its not their department and they will send someone over. That will never happen I waited 35min just to get some wood cut and the guys was mad about doing it.

Ho
Review №27

They were very helpful and they stayed with u till they found the item you were looking for. The cashier was funny he made me laugh that was a plus.

D.
Review №28

I feel strange when I go there. They seems to always have what I am looking for. Not only that, there seems to be someone on their team to help. Imagine good service

Je
Review №29

Simply like the fact that its so conveniently located, and pretty much always have WHAT I need.

DO
Review №30

Visited the paint department, very helpful but had to waayyyy to long for help.

Ne
Review №31

My husband and I had the best retail experience we have ever had. The staff was very helpful and interactive with us! 10/10 service!

Ri
Review №32

I would give you zero stars if I could..Terrible experience with delivery of a patio door. Ordered online and selected a delivery date and time. Received email confirmation the day prior to scheduled delivery date, and all appeared ok. Delivery day arrived and we waited 8 hours for the door to arrive.. no door.. called store and was told that they werent doing delivery due to the Holiday, and that they were supposed to call me to reschedule.. needless to say, they didnt. Manager apologized and assured me that the door would be delivered this morning before 7:30, and before the contractors arrived. At 8:00 I contacted the store to determine the status of the delivery.. was told that they didnt have strong enough guys to load and deliver the door. So now my install is delayed, I am forced to pay contractors for a day of no work. Pathetic customer service. Will order from Lowes or Menards in the future...

P
Review №33

A great home improvement store.

Ro
Review №34

Home Depot was an awesome experience. Aaron in the wood works department was not only helpful, but he worked through his break just to make sure that I was thoroughly helped. He was honest and friendly.

Ph
Review №35

Great place to shop. Employees are friendly and theres plenty of parking.Good prices, too.

Ch
Review №36

I purchased GE Appliance in March of 2021. It no longer works at all no power. I called the Florissant store.Eventually got rude Kristen Who stated she would call me back And never did. I dont advise purchasing appliances From this place. You evidently cant return if its less than 6 months from date of purchase.

JA
Review №37

Not a lot of workers available to help with things, but a special plug for David. Hes a very kind, manerable, and helpful young man. DJ was also very helpful in finding and securing from top shelves the toilets I wanted.

Ti
Review №38

Kind of junky, not very well organized. Parking in the contractors loading zone is a joke.

Pa
Review №39

Was there for a while hoping someone would volunteer to help us... almost gave up, then two people in a row showed up and asked if we needed assistance. The mini blind guy was very nice and helpful.

Sh
Review №40

The workers were very helpful. With their help we were able to get the items we needed for our bathroom project.

Tr
Review №41

Customer service was excellent. Easy to find things.

An
Review №42

If it werent for Said, a garden area worker, Id NEVER go back. He has helped me in the paint, tool, wood, and fixture dept. The workers Ive tried to ask questions act like they dont see y lu, or didnt hear you. Its because of SAID !! that I still shop there!!!!.

Vi
Review №43

These 5 stars, all of them are for Anna! She has an accent and everytime I come in that store she comes to help me! Other women walk past! KUDOS to Anna for great customer service 🌟🌟🌟🌟🌟

Wi
Review №44

Currently not happy with this location - had to take off work to ensure that my carpet would get installed only to find out the previous person i spoke too back in early april messed up my appointment for today and now im waiting until wed to get the carpet installed. Maybe submit my appointment emails so i can ensure i can be prepared for that day? the service they used doesnt have confirmation numbers so im not suprised they messed this up and i still havent received my recent confirmation for wed. I will be calling back if i dont get my email by noon. I dunno home depot this is pretty lack luster.

Mi
Review №45

There was no one to ask questions to besides cashier, and she a ted like she didnt want to help us

Ch
Review №46

Staff was very helpful, without me asking first

Ad
Review №47

They normally have what I need if I dont see it at my other Home Depot but as far as their customer service not too good but there was one young lady to help me with a ring camera and she was very polite

K.
Review №48

I went to get some paint, they had what I wanted. The young lady that waited on me was very nice and knowledgeable the service was quick.

Sh
Review №49

Friendly helpful customer service

Is
Review №50

Gwen helped me with great compassion.

Do
Review №51

Great place to find what you need. Everything was easy to find and the service people were amazing

OR
Review №52

▪THESE EMPLOYEES GO out of Their Way To ßë💲üpp🅾®TíVË•💯💯💯❗❕❗❕

La
Review №53

I love Home Depot the best one to go to is the one on North Lindbergh

Jo
Review №54

They never let me down when it comes to home improvement and tool needs!

Ja
Review №55

The assistant in appliances seemed to not want to assist, when I was told 2 weeks prior that a product would be in , it was still not on shelf , waitedc5 minutes to get assistance and did not see anyone. Finally saw someone and he said hang on ill call for help , he did snd waited 15 minutes and no one showed, so I saw a employee in appliances and asked if I could get assistance and she looked around and begrudgingly decided she would help, I showed her the item and explained I was told it was supposed to be in on the 25th as it was the 28th and she pulled out her computer scanned it and said , it not here yet, I then asked if she showed when it might be in as i work logistics and she said you will have to go to the service and ask, I said really your machine foes not show any routing she said no, I asked her if she could write the sku and product number down and she seemed upset , she then walked back to ger area , i stayed in the aisle for a minute, then decided to go over so she would not have to walk over to me, I waited about 30 seconds, then she got up handed me a piece of paper with the info , and said sarcastically. You know you could just take a picture next time, i just said thank you mam and walked away, and as I was leaving adressed it with store manager, who apologized and said we are sorry that us not right, I said intent is not to get anyone in trouble just it needed to be reminded to associate that is not the right way to treat customers, and did not want individual to get in any trouble just to remind them, manager said totally understand and that is what she would do.

Sa
Review №56

Good service once you can catch someone to help you. They like to play hide and seek sometimes. Lowes may have better pricing on some items.

Pa
Review №57

Great customer service

Da
Review №58

Never seen a bad home depot, I just spend to much $

Ja
Review №59

Wish they had more diversity in vegetables & herbs plants and werent so pricey for such small plants

JU
Review №60

Always have the items that seem to be out of stock elsewhere. Love this!

Je
Review №61

I shouldve just worked there my self because I received no help at all

It
Review №62

Home Depots the best also theres a guy in back where I can get my meth from and I need it for my Bengal cat it helps with his anxiety

be
Review №63

Good pricing for tiles.

Da
Review №64

No 12 volt DeWalt stuff to be found

Do
Review №65

Very helpful with things I need

Mi
Review №66

The older gentleman that works in lighting was not helpful, he was not very nice either. He didnt help offer a solution to our problem . He just said no one makes those light fixtures anymore and walked away. Another worker a woman, very nice, very helpful tried for us, but ended up having to get him to answer some questions. So we had to deal with him twice. I know its the holidays and uneducated customers are a pain with our stupid to someone who knows questions, but you are in the service industry. Will not go back.

Li
Review №67

Good location and well stocked!

Lo
Review №68

This is a very good place to shop at the workers are very helpful and good at making sure that you are taken care of..

Be
Review №69

Customer service is very poor. They are rude and seem like they dislike their jobs. Taking their bad days out on their customers. The curbside pick up is a joke! Always have issues here. But go to Bridgeton which is farther for me and I have the complete opposite treatment. Its welcoming and they are helpful. Curbside was very easy and very quick!

Cl
Review №70

Quick no lines

ly
Review №71

I always find what need at Home Depot. The prices are reasonable and help is available.

Ow
Review №72

Best place Ive ever shopped at. Everyone was so kind, and speedy! Im going to be sure to bring my business here the next time Im in need of something!

Ti
Review №73

You see a lot of employees but no one to help you, make orders online for conveniences but all I get is delays and disrespect, I am done with home depot....Lowes here I come

Mi
Review №74

It is difficult to find what you need if you are not a fit it up type of person. The customer service was great once you were able to find someone to help you.

Ma
Review №75

They font have the shelves stocked well. The place was a little dirty. I wouldnt recommend it. Keep going the one on the next block will be clean Im sure.

Te
Review №76

Loved the sales person. She was a great help. Very very kind.

Co
Review №77

I wanted to check a products availability with a clerk. Called twice.First call, lady hung up on me. Second call, I get put on hold for 13 minutes. Clearly the staff wasnt in the most helpful mood.Sure the pandemic might affect business but this was ridiculous. Please do better.

Sh
Review №78

Its one of my fav hardware stores

Ha
Review №79

Lots of people buying not enough staff wait for help to long

Ca
Review №80

Not a bad store. I think that the associates are doing the best they can to keep up with the surge of online demands during COVID-19. However, the one issue I have is that an order I placed on May 24, was unfulfilled. Any attempts to call were void. They do not answer the phone. I actually went up to this store this morning while on the phone to see if it was so crowded that nobody could answer the phone. Come to find out, they werent busy, the phone calls just werent being answered. Nonetheless, the associate was able to rectify the situation and I finally received my order. I will no longer patron this location for future purchases

ra
Review №81

DEREK IS ALWAYS AMAZING, IVE SEEN HIM BECOME A ONE MAN SHOW THE PAINT DEPT. ( I USED TO DREAD GETTING PAINT.) IM SURE THERES OTHERS BUT HE NEVER FAILS, HES A GENUINE CUSTOMER SERVICE REPRENTATIVE AND A MODEL EMPLOYEE, EVERY VISIT

Gr
Review №82

Ill be waiting at Kurts side for 25 minutes I have to walk in and get it

Ti
Review №83

Always go to home depot for my home improvement needs

Ch
Review №84

This is my favorite HOME DEPOT, bar none. The staff is always friendly and eager to help, especially my go-to girls, Georisha and Kirsten. The manager, Marco Garcia, sets a great example for his staff. Any boss can bark orders and go hide but Marco sets a great example for his staff. Hard-working, he seems to be everywhere yet is never too busy to stop and help customers with a smile. I thoroughly enjoy shopping here.

As
Review №85

Staff is depleting slowly at this location. Research what you need before you go. Home Fepot still had everything you need for home improvement and construction needs of all sorts

Be
Review №86

These or ideals I made for a football baby shower

Jo
Review №87

One of my favorite places My Toy Store but than any place that sell tools got my attention

Ma
Review №88

PLACE YOURORDERChoose the “Store Pickup” option on the product page or in your cart.RECEIVE PICKUPNOTIFICATIONOnce your order is processed, you’ll be notified via the app, email or text message to let you know that it’s ready to pick up.­PICK UP ORDERCURBSIDE*Go to designated Curbside Pickup location at The Home Depot store you selected and follow the instructions received in your “Order Ready” app, email or text notification for Curbside Pickup. Remember to bring your identification.

No
Review №89

My go 2 store n an out nice good customer service

Le
Review №90

Always easy to find what you need. Used App to locate items in the store.

Os
Review №91

You cant get help on the merchandise that you looking for with them nowadays that taking advantage of the Corona Virus

Ch
Review №92

Clean not long lines people were spacing themselves no problems things in place

Ro
Review №93

Cece in the paint department 🎸 Rocking the paint machine for me this 🌄 morning thanks for mixing all my paint much appreciated

Mi
Review №94

I shopped here and destoryed the left wing 👍

Me
Review №95

First one I have been to that does not swamp their Whopper in too much mayo. Nice to eat one and not have it drip all over. Friendly quick service. Floors a bit slick and mens bathroom out of order.

Ma
Review №96

Poor customer service. I asked where something was and was told I DONT THINK WE CARRY THEM

An
Review №97

Great price

Jo
Review №98

I always get lost but they always have what I need!

Me
Review №99

Very good team service and they took my things to my truçk.👍🏽♥️

be
Review №100

Easy transaction. Good service.

Information
100 Photos
100 Comments
4 Rating
  • Address:13915 New Halls Ferry Road, Florissant, MO 63033, United States
  • Site:https://www.homedepot.com/l/Florissant/MO/Florissant/63033/3034
  • Phone:+1 314-972-0604
Categories
  • Appliance store
  • Home improvement store
  • Bathroom supply store
  • Cabinet store
  • Christmas store
  • Fireplace store
  • Lighting store
  • Paint store
  • Tool store
  • Wood and laminate flooring supplier
Working hours
  • Monday:6AM–9PM
  • Tuesday:6AM–9PM
  • Wednesday:6AM–9PM
  • Thursday:6AM–9PM
  • Friday:7AM–8PM
  • Saturday:6AM–9PM
  • Sunday:6AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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