Good, reliable service department. A bit understaffed during the Covid pandemic, like so many other businesses.

Glen Weaver the service manager is the MOST helpful individual I’ve come across in a long long time. It’s not often you get individuals in the car business to shoot it to you straight.10/10 would recommend. If you need ANYTHING, ask for Glen. He’ll get you where you need to go!

I had an issue that the Ford Motor Company SHOULD have taken care of, but they refused to and I had to pay out of pocket.So WHY am I giving 5 Stars to their Dealership? Because Kaylene in Service did an awesome job advocating for me and really fought hard to get it taken care of.So yeah, Im not very impressed with the Customer Service of Ford Motor Company, but I appreciate the level of service that comes from our local dealership. Im pretty confident that so long as Kaylene and her team are there, youll get honest prices.

Customer service is everything to me. I was greated with a hearty hello by all. I waited in a cool customer waiting area where I was able to plug in my laptop and work. My car was in and out timely. Great job!

I usually go to Auto Oil Changers for oil changes because it’s convenient, but I was not happy with the last service I received from them. Therefore, I made an appointment with Monarch Ford for a oil change, inspection and tire rotation. I was in and out in less than an hour. Even though their speed to get me in and out was fantastic that did not comprise them being thorough and providing good quality work. Also, I am very pleased with the price. In fact, the service was $10 cheaper all whilst getting the extra services such as topping off the fluids and better quality motor oil. I believe they use Motorcraft (don’t quote me on that). 10/10 recommend Monarch Ford Service Dept.

We drove over 450 miles to purchase a 2018 Flex from them. We did this because of the outstanding service Andrew gave us. He always answered our questions promptly, he took time to FaceTime with us and walk around the car so we could see it closer up and when we arrived at the dealership there were no surprises Everything! was as promised. Thank you Monarch Ford.

Jason was excellent in helping me purchase my GMC Terrain. I had been looking at it on Autolist for a couple weeks before I went to look at it. When I got there it wasnt ready to be sold so Jason got the mechanics on it, got it detailed very nice for me, and helped me in getting it. I am a very happy girl and love it.

Jason Thatcher was awesome!!! I havent purchased anything yet but he was still very polite and professional. Im definitely coming here to buy my next vehicle. I havent decided what it will be and Jason is kind enough to help me with this.

Monarch is the Best kept secret about Ford products in Calif., bar none !!Glenn , Kaylene and the hard working crew in the garage keep the Ford name shining with pride and respect ... keep up the good work guys , thank you much ...Art moreno

Service writer was very helpful and knowledgeable. Had a great experience.

I had issues regarding the title for my car. Jenifer in the title department went above and beyond to help me find the title for my car. Going so far as to contact my finance company/DMV and sorted out all of the issues on my behalf! Oh, did I mention that this was a car that I bought from them over three years ago! Talk about customer service!

Prompt, very friendly, and professional service.

The salesmen were polite,did not pressure me at all. Had room to look around at the Ranger. Test drove it and went into office with salesman to get a very good deal on my new 2020 Ford Ranger. Very pleased with Ford and my new Ford Ranger.

I have been doing business with Monarch Ford for nearly three years now with no issues. The service and sales staff is always very friendly and eager to help. Its especially appreciated that they patiently explain the process of the service work so I know what to expect. They wont leave you in the dark in my experience. Sales has a clean feeling and is professional and hassle free. I absolutely recommend Monarch Ford. They are worth it.

Service depart is always exceptional. Weve been customers for many years and will be for many more years to come

Always the absolute best customer service. The Mechanics are the best.

My wife and I saw a car we were interested in purchasing on Monarch Fords website. We live about 45 miles away from the dealership but we decided to take the drive out there. We were very glad that we did. I can honestly say that our buying experience at Monarch Ford was one of the easiest, and fastest car buying experiences we have had in a long time. Our salesman Richard was a really nice guy. He wasnt obnoxious and didnt pressure us at all. He owned the same vehicle, that we ended up purchasing, so he was very knowledgeable about the vehicles features and specifications. After we test drove the vehicle, my wife and I decided to buy it. Normally at this point in the car buying experience it becomes slow, and sometimes stressful. That wasnt the case at Monarch Ford. Our purchasing experience after the test drive was quick and smooth. I highly recommend Monarch Ford in Exeter and when we need another vehicle, my wife and I will definitely be going back there.

We was looking for a really low mileage vehicle at a great price. And I must say Monarch Ford of Exeter, Ca. And for us being local in visalia they gave us a great deal. Thanks to Richard the salesman and cory in finance. No hassle no problem.

Unbelievable poor response from someone trying to sell a $60000 car. Would hate to see how bad they are after you bought 1 and needed something.

Monarch Ford did a great job on my Ford Escape service for 30,000 miles. They had my car back to me within 90 minutes, fully service and oil changed. Great service and friendly staff.

Great customer service!

Great service and super friendly staff!!

Difficult electrical repair needed. Called for appt and they worked around my schedule. Had a problem and called me. Kept me posted every step of the way. It is FIXED where others had failed. Not close to home for me but worth the drive. FIVE STARS to service department.

Once I walked into the lobby I was greeted and directed to the service area and my vehicle service was started before my appointment time which was great. The associates were nice and professional. I will continue taking my vehicle here for my future needs. Thanks

My daughters part never came in, they never called us, they said they would deliver to our house tomorrow!! We shall see!!!!!!!

Very friendly and expedient service

Nice, friendly people. I cant say if it was fast work as Id never had an engine replaced by professionals before. My truck runs great now and that is all that matters. They will give you a ride home or pick you up if needed. The key for my truck was out of stock so I had to go back. That time I made use of their waiting room for an hour. They have a TV and Coffee (Keurig)

Had service for F250. Done in record time. No spills, drips, or anything else to complain about. Always happy with Monarchs service and sales.(Asked to have cabin air filter checked in case they dont do it automatically. That thing was filthy from the dust and ash from the surrounding fires. May want to keep an eye on yours.) Thanks Monarch!!

They seemed nice enough but the used car my son bought car has some issues that should have been obvious to any dealer doing point inspections. Like low oil, etc.

I needed to schedule a recall for my Explorer, So I went to Monarch Ford. I was take care of in a very professional manor. Everyone was polite and knowledgeable. My recall was taken care of in a timely manner.I will definitely go to Monarch Ford again.

Don’t bother going here. Andres, is so unprofessional, my niece purchased a vehicle there a few weeks later it starting leaking oil. She contacted them about the issue and they told her that they would call her back it’s been 2 months and they are not helping her. The extended warranty did not help her either. They sold her a lemon. DO NOT BUY FROM MONARCH!!!! They sell defective vehicles.

The sales team and service department went above and beyond. We love our new 2020 F250 Platinum. The truck was clean/fueled and the extra things we wanted installed. This is our third truck and will keep going back :)

Fast curtious service

Fast - friendly and professional service repair! Highly recommended!

I took my 2013 ford fusion to get some work they had my vehicle for. 7 weeks they missed diagnosed my car several times. They even did work on my car that i had to pay for that didnt fix the issue so all together i paid them 1100 $ for them.not to fix my car. They replaced the heat sensor in a pipe and looked for a frayed wire behind the radio and nothing. The next step was to do the wire harness which was upward. Of a thousand. Dollars. So then they suggested i take it to a specialist cause they cant fix it and i said you are the ford dealership how much more special does it get. So then they suggested i get a new car which they couldnt help me with either. Horrible place to take your vehicle with such a bad experienc with ford in Visalia and ford in exeter. Made my swich over to chevy i went and got a 2020 chevy equinox and couldnt be happier i will never get a ford again because of this

Bought my first car from a dealership. It’s been 3 plus years. It was a pleasant experience. The car is barely running. But overall it’s been a great car. Thanks Jack!

Horrible experience: I wouldn’t buy a used car from these guys again. They told me they would fix the problems that I found while test driving the car. They said that the problems would be fixed before I took the car off the lot when I came to pickup the car. I paid for the car in full and took the car off the lot later. The problems came back and were not taken care of. I called to complain and they said “sorry, as-is sale, it’s yours now, haha”. I guess I get to spend more money on getting the problems fixed myself. Super sad.

Took vehicle in under warranty and the mechanic didnt re-time the engine correctly. They kept fighting saying we need to keep driving the car and ended up finally listening to us and took the car in to inspect it. They said nothing was wrong and for us to keep driving to have the computer relearn the work done. After driving more and the car almost dying multiple times they re did their steps and found they didnt place the timing belt on the right tooth. So now we had the car running bad for a couple weeks and they seemed to not care about the incident. Maybe they will listen to the customer more often.

I had my 2008 F-150 serviced here. The problem was in the transmission and the recommended fix was a new transmission. This was no surprise to me since Im very well-versed in the mechanics of vehicles and had already determined that myself. I just needed an approved shop to do the work in order for my warranty to cover the expense.Monarch did not disappoint. I didnt lead on that I already knew what was wrong, I just let them do their thing. They did not try to lead me on at all. They communicated clearly and didnt hide any details. Any time the ball was in their court during the warranty process, they worked very quickly; much faster than I anticipated. The process was effortless and painless.If my vehicles require any work that I cannot complete myself, for whatever reason, Monarch will be my first call.I think it goes without saying, but I will anyways, I am very VERY pleased with the customer service I received from Monarchs Service Department. Hopefully I get to purchase a vehicle from them sometime in the near future, once this truck is paid off.

Excellent

The service I received was exceptional. Glenn went above and beyond to ensure that I was well treated.

I only had to charge my car here. It was a no brainer.

Awesome service. It started with finding the car I wanted, great price and exceptional follow up.

I had a positive experience when buying my car at Monarch. Frank Perkins was very helpful. The salesman who showed me the different features of the car was excellent. This is the second car I bought at Monarch. I didn’t even consider buying a new car at any other dealership.

The staff is amazing, from the mechanics to the front desk. Helpful, knowledgeable, friendly, fast. Would definitely recommend to friends and family.

My 2017 Ford broke down while traveling through California this past July 2018....yes I am slow at writing reviews. However, Monarch Ford was not slow, they worked quickly and tried to meet our needs so that we did not miss any part of our vacation while they fixed our Ford. Thank you to Glen Weaver, the service manager and all that work for him. They are amazing and do great work, and yes I had even called other Ford dealerships in the area, but Monarch Ford was the only one who was able to fit our car repair into their service department. Again, THANK YOU!!!!

Chance is the man! Hunted hard for me and found what I needed. Really appreciate the work these folks put into running a great business. I have been a chevy person for 50 years... NEVER thought I would buy a Ford! Glad I made the jump.

The dealer and finance person were great to deal with and I would strongly recommend this dealership....

I recently bought a 2010 Chevy truck at Monarch Ford Dealership. While the purchase process was fairly fast and easy, I encountered other issues with this business. There were several defects with the truck that had not been fixed prior to the purchase. I was promised they would be fixed promptly as I signed the documents. I also discovered several other issues and reported these issues to the salesman as soon as I left the dealership. He promised he would deal with the issues along with those he already promised to fix. Took the truck back into the dealership and they refused to fix the other items I had reported. I spoke with the salesman and he refused to honor the agreement because I was no longer on the premises when I reported them. He also said they dont inspect the details of the trucks sold based on it takes too much time and they have a high turn over of volume. I would never purchase another vehicle from this dealership. They are dishonest and do not honor agreements. Be careful before shopping here.

The service dept was very helpful. They got me in as quick as possible. I can get a oil change cheaper, but i always go back to to Monarch. Service means everything to me. A very special thanks to Cory Lopez. Monarch Ford is a a better company with him being there;

As usual, the staff at Monarch is friendly, knowledgeable, professional and get the job done. They go the extra mile and never try to up sell you on things you dont need. I would highly recommend Monarch Ford.

We purchased our vehicle from Monarch Ford in Exeter and received great service from the sales department. From there we continued to take our vehicle to their shop for general maintenance and recall issues. We are very happy with the service they provide and have always received excellent customer service from their staff.

Best car buying experience Ive had. Found the truck on line, emailed I was interested. They contacted me with in 30 minutes. Met for a test drive a day later and completed the paperwork. Highly recommend them.

Always friendly, and thorough when I bring my vehicle in for service.

Jeff was very helpful and knowledgeable. Had a great experience getting a car.

Great service and attention to detail. Very good customer relations.

I like to take my F350 to Monarch Ford for service because of the staff in the service department. She is always very professional, accommodating, and friendly. I always feel confident with leaving my vehicle there because of her.

Anren was great! Appreciate them walking me through the process of buying my first car

Great service. Quickest I’ve ever bought a car

Always great service and with a smile!

Just bought our fifth Ford at Monarch Ford in Exeter we were treated very well and got a great deal. Had the first oil change last week and all went well. The first oil change was almost free so that was a pleasant surprise. Just had one of my customers tell me they just bought a Ford Edge at Monarch Ford for $1000 less than any other local dealer .

Good selection of cars. Always willing to work with you to get a you a good deal on a car. Employees are friendly and are always really nice to talk to.

In a word: wonderful! Friendly staff, Answered EVERY question. They were thorough, and patient, and assured us that theyd be willing to go over the new technology anytime we needed help. Very professional. Id go back any time!

Ive had my F-250 diesel service at Monarch Ford a few times. Service has always been done in a timely manner and everyone is friendly and professional. I would recommend there service department to anyone. Thank you Monarch Ford.

The service was fantastic, and my concern was readily taken care of . . . and very efficiently, I might add. The service was quite professional from head to toe. Thank you for your hometown service.

Im happy

Had a dead battery, late in the day. I stop by Monarch, hoping they could check it out. The service department was extremely helpful, tested and changed my battery on the spot.Thanks for the great service Monarch Ford!

Monarch Ford has taken care of me since 2015. They are the best!

See edit below!!This is the last time I will ever buy a car from Monarch Ford. They told my husband that they would fix the ac before we bought the car. They didnt... so now the car is stuck in the shop and I cant get it back. They dont know when they can fix it. They dont know the info for my extended warranty. They dont know if they will be comping the service fee. So in the meantime, Im stuck without a car for who knows how long.Update:Terrible customer service. Terrible service department.. terrible sales.. Not only did they sell me a car that they said they repaired (husband noticed issues during test drive), but sold me a near useless extended warranty. I say near useless bc within the first year,, the transmission went out,, so at least that got fixed, after 30 days in the shop..Every time I take it in, they have some excuse why they cant solve my other issues.I even took it in on an insurance claim and they kept my car 30 days without even writing up an estimate. One of the big wigs, Glenn, even blamed ME for not having him handle the situation at the first sign of something being wrong. They supposedly worked on the car for 69 hours, but every time I asked what they did, they gave me the run around.Wouldnt recommend to my worst enemy. Canceling my warranty bc its not worth the paper its written on.Currently dealing with 3 different shops to take care of the work that monarch couldnt handle. Oh... but they offered me a free detail. I told them not to touch my car ever again.Every time I asked to speak to the owner, my request was denied.

It has been a pleasure to do business with Monarch Ford. I bought a car and a truck within eighteen months. The service dept. is very good. The service staff is friendly and helpful. I will buy from them again.

Excellent dealership I highly recommend. Never a hassle and works with you. Chance the manager is awesome.

They havent found out what is causing the smell from the front of the car. they didnt fix my side mirror yet. They are very nice and helpful tho.

I bought a used BMW for the first time in my life at the dealership, the staff was superb they stuck with me to the end cuz I am kind of the old grouchy guy nowadays, I had a wonderful shopping experience going to pick my car up today I feel like 21 years old again

Very friendly with great service. Took the time to take care of a recall while we were there to save us a trip on a Escape we purchased.

We purchased a brand new car here last week, got it home and noticed a rattling noise. Turns out the muffler was damaged and a bracket was missing making it rattle. They also scratched the back of my car when they installed the paper dealer plates. I returned the car and they fixed the scratches, installed a bracket on the muffler but have said they will not replace the muffler, and while they had it to fix this stuff left a PEN mark on the leather center console. I have 4 children who have treated my car better than the service department at Monarch Ford. We will be taking our car elsewhere to have the damage fixed that Monarch Ford caused. Everytime they touch my new car they damage it further. We will not be purchasing anything else from this dealership from here forward and we will not be taking our car for services or any work at all. I was so pleased with the sales portion but this has been a disaster since we drove it off the lot. Shame on you Monarch Ford.

This is a relaxed dealership, no high pressure sales. They gave me the best deal on my 2017 F250.

We recently purchased a car from them. As soon as we got home there was a loud nosie coming from the right and left turn of the car. Come to find out the bushings are bad. They also sold the car to us with All 4 tires showing metal of in the inside. Also our app in the vehicle went out days after the purchase as Well. Chance said that he would help us out. But as soon as the papers were done being signed , he did what he said he wouldnt do. And that was that he Left My Husband and I out to dry. After we drove All the Way from Fresno CA. I will Never Ever Reference them To anyone. Honestly they do not even Deserve a 1 star. Thanks for Nothing Chance. Such a good person you are, NOT.

Purchased a car from their used lot. Jason and Chance were great to work with. When a problem was discovered, they made sure it was repaired quickly and correctly.

Outstanding service and staff. I would give 6 stars if I could.

Fast pace, honest, and friendly place. Very satisfied with my new car purchase.

I travel past my local dealer to take my vehicle to Monarch Ford because of their honesty, reliability, and friendliness. I totally trust this dealership in servicing my truck.

My experience with Monarch Ford has always been very positive! Ive been a loyal customer of theirs since Feb 2004.

Excellent service work with great small town friendliness. Love this place.

Found the exact car I wanted paid a fair price and got out quickly, they even filled up the tank halfway from empty and fully detailed the interior abd exterior. Thanks for my 2011 Taurus SHO guys well worth the 4 hour drive!

Awesome selection and great sales and service

Chance has always been willing to go above and beyond with customer service. Thanks for another great car!

Great service and they definitely did a great job on my truck!!! Im very happy that I chose Monarch Ford to do my maintenance for my truck!!!

They helped fix a problem that was not done correctly at another Ford dealer. They did it fast and the cost was lower than we expected. They were great!!

Frank Perkins was great to deal with. Transaction smooth. Dealt locally!

I have purchased 5 vehicles fromfrom Monarch Ford. Jack has always been upfront, honest and a true pleasure to work with. Thank you Chance for making the numbers work every time.

Home town service, and no matter how irate I get with my car, they understand and treat me with respect. I am happy to have Monarch Ford here. RL Exeter resident......

Fraud...Sold us a diesel truck with a prior known problem. Going to see an attorney. Their let me see what we can do just doesnt cut it.

Excellent service, routine oil change done in a timely manner everyone is helpful and friendly. Bought my car there in October, nothing but great customer service from sales manager and service department.

Happy like always that I have my explorer serviced

The buying experience is by far the best in the California. Monarch Ford will always be go to for all my Ford needs.

Easy Service Department to do business with. Friendly, helpful staff, that dont feel put upon or bothered, to really help you out.

Great people with whom to work. Sales and service are dynamic.

Awesome place to have your car fixed.

Very nice well stocked with. Professional staff

Fast, Efficient, Effective Service! They go the extra mile to satisfy!