I called this store for a part and for the first time to get the special for the month for using my AAA card. This location said that it was only available online. However, I called the store in Grand Prairie, and they accepted it without an issue at all.

The help was great but the warranty on the NAPA Legend battery leaves a bit to be desired. My truck takes two 12v 875 CCA batteries. The set I purchased 18 months ago failed this morning. When the NAPA tech tested them the volts were at 12v, but the cranking amps were down to 9CCA in each battery. The replacements cost me $169.00 each. The warranty discount was only $18.00. Im going to shop around town and find a better warranty for batteries in the future.

Never goin back to this place no wonder is empty the guy who was there to suppose to help me treated at me cus i didnt know what part i was looking for

All I can say is Napa has really went down hill. Never have any tool or part that I need. Also the price is not competitive with the other auto parts stores. Also customer service is really lacking here. Used to be good but now cant even get someone to come behind the counter and look for something. This is a dying breed like Sears. What a shame.

Great assistance from auto technicians. Very helpful with ideas on how to temporarily fix my air filter housing until I could get the appropriate parts. Thanks a bunch &Merry Christmas!

Starting from two years ago I always knew I could trust this store. whatever I needed the staff was always helpful and helped me get whatever I needed. well about I would say late last year, I saw that the staff had changed, when I last went there 5 months ago, one of the front staff was a bit rude when bagging my items. I kept my cordiality but it didnt have any effect. Now whenever I go back same treatment no latter what. That’s when it hit me, this place has gotten worse. Its such a shame especially because This used to be one of the only places that would get you the help you needed for your repair and it was from ex-industry professionals.

Very rude customer service.

Nice people.

Best aftermarket parts to fix your car....not the cheapest, but best quality.

In and out for a battery for my truck. Good service.

New, clean and very helpful, thanks

Great friendly and helpful staff. Leslie is always on top of things and keeps me in the loop being some things I need are obscure.If they dont have it they always will try to find it for me. I cant say enough about the staff. Not many places like this anymore.

They know the business and will help you find and even explain how to put it on.

I went in for front and back wiper blades and even though he was busy, Earl showed me how they hooked in. After watching me struggle for a couple minutes he came out and did for me while showing me how it was done and threw out the old ones! With a baby in the car we are always in a rush to get things done and Earl helped us out big time. Thank you

Stoped in for a special they had on a screw driver set. Good quality and good price.

Good experience. Terry was very helpful and knowledgeable. Would definitely recommend.

What can I say? I found the part I wanted online at another NAPA location in stock and available for store pickup. I thought I would try this location since it is closer to my house. Big mistake. Before the young man at the counter had a chance to look the part up for me an older employee stated no one carries the part I was looking for. Not true. NAPA does but this particular store apparently does not. While it is true most auto part stores have stopped carrying my part, Oreilly does still stock the part but not in all sizes. (I had already purchased one from Oreilly a week before.) I left without the part I wanted or without even being shown the parts they did have in stock. Ive had good luck at this location before with hard to find parts. Based on their current level of customer service it will be some time before I give them another try.

They are very helpful

They had what I needed and processed my transaction very quickly. In and out. Would go again.

I went in this store there were only 2 people ahead of me in line. There were 5 employees in the store and no one would help me.. when I asked for help after waiting 15min said they be with me .. I waited another 15 minutes. all I needed was really hose and clamps..

Never a wait in line and always experienced workers that know what they are talking about.

Everybody at this store has always been super helpful every time I go in. For a non car guy like myself, it is nice to not be treated like a nuisance.

Go to the OReillys which is practically next door. I love NAPA, but this location couldnt care less about the shade tree mechanics that walk in. Ive been twice and both times I was overcharged and had to bring to their attention the discounts that were being displayed on their windows. When I did this, both times the employees seemed to be annoyed that I existed. All in all, customer service is a joke at this location. If you want to go to a NAPA, go to the one south of 183 off of Beltline. They are much nicer and more helpful there. Or just go to the OReillys like I mentioned before.

This place is open on Sunday. They had the part I needed in stock. Thank you Napa.

Had what I needed, in & out quickly

Very helpful, but be careful what you say to the autistic guy there. he keeps mumbling about going in a gash or something

Very rude employees...Too busy to answer a simple question...Shame on you!! Taking my business else where!!!!

Always get the help I need when I walk in the door.

This store is ran by idiots who dont know squat about vehicles or customer service. How can you be rude when you have zero clue about cars??

Employees not that helpful but prices are ok

Very helpful to find needed parts

Gentleman at the desk, Earl, was exceedingly helpful.

Hard to find parts always here

Gave me the wrong part, came back and helped me install the right part (headlight)

Good parts, good price.

Was very helpful

Will help install items free

Great parts

Average services

Parts available