Driving through and needed to get my oil change. In an effort to support local businesses, I stopped at this local establishment. Two hours later and I am a rest stop trying to Jerry Rig my skid plate in place so I can get to my next job. As you can see from the picture, they didnt screw the plate back and it ended up in my radiator fan. I hope, for their sake, there is no further damage done. Frustrated, I called and the could have cared less.UPDATE: Story time, Skid plate ripped off my car going down 80/90 northern Indiana and I find myself on the side of the road again. It appears the skit plate was attached with 1/4 of the hardware that I drove into the shop with.Chris Smith, the manager at this location, is less than pleasurably to work with and I am unable to get a hold of the owner Sam Addas (SP).I will be taking legal action against them if they do not resolve this issue. Issue being, replace my skit plate and let me be on my way. I will take this down, as requested by the business, when this doesnt happen.Please note the number of 5 stars that appear after a bad review...

Jeff, Shane and Will were professional, efficient and friendly! Excellent experience. Went to get my oil changed over lunch and I was in and out in about 15 min.

Super fast service...great prices

Excellent quick service from 2 fine gentelman....A+ service on my oil change....glad to see new,good workers there...past experiences with previous employers were terrible...so great job now too all.👍

Great service, nice people. Decent price too, I was in and out in 5 minutes

Both guys provided really great service

Fast quick service, the guys there are very friendly

In and out quck. Staff was super friendly

I had a good experience with the employees of this location. Theyre knowledgeable about my vehicle and gave me a suggestion to add a transmission fluid flush. I watched as the really dirty fluid was drained from my vehicle and Im very glad I said yes to doing it.😃

Will and Tony took care of everything. Happy with the service and recommend. I also appriated how quick they were I was able to do this on my lunch break. Thanks!

Got an oil change and transmission flush very quickly, they caught some leaks

Went for a second time to get an oil change and just needed my oil topped off when I originally got the full synthetic high mileage which lasted longer than normal. They do a good job.

In and out quick. Friendly staff doesnt try and sell you things you dont need

Your employees always go above and beyond to ensure I receive the best service. Wouldn’t get an oil change anywhere else. Give that guy Will a raise he’s a great worker every time I come.

Best staff around. Highly recommend!

Staff is amazing and attentive and does not try to upsell anything you dont need. Great work as a whole!!

I faithfully get my oil change here. Love that they have a rewards card! Who doesnt love a free oil change? On top of getting fluids under the hood filled whenever needed. These guys always take good care of me when I come in :)

I have been taking my Ford F-150 there for over 2 years and came to realize they changed the oil but never the filter. I’ve taken past vehicles here as well and wonder if they ever changed the filter. My bills say oil filter complete. Wonder what that means? If you’re thinking you’re getting a complete oil and filter change, you’d better check. No longer taking my vehicles here.

Great guys. Best oil change around. They are very reasonable on pricing and make you feel welcomed best customer service hands down. Can’t wait to go back

Fast and efficient courteous an x fun.

Quick, straightforward, and the guys working there were very friendly.

Very quick, no complaints at all

Very satisfied with this place 3 cars 3 oil changes.

One star too many...extremely poor service. Didnt perform any of the services that comes with a $42 oil change. Called to talk to manager and realize the manager was part of the team. He did offer a $5 off next service...but there will be no next service with me. I wanted him to tell me to come back so they can complete the job. I dont even know for sure if I received an oil change. If any one goes to Express Lane, make sure the weather is perfect or you will probably get short poor service...Just my opinion

Ridiculously quick - you dont even get out of the car, and no appointment was needed. Nice folks too - I went in the day after have surgery and they noticed and popped my hood without even asking me to try. Cost was around 45, though I dont think they ever check tire pressure like the prices say is included. Still cant beat the convenience.

Just stopped in, had me taken care of in less than 15 minutes. topped off my fluids and brought a gasket leak to my attention. these guys are very quick and extremely reasonable, 10/10 service

Great for just about anything auto...

Will and Jeff provided me with excellent service I’ll definitely be a returning customer and definitely will recommending people here!

Very good customer service , Two young men in there were great and worked with me to get my car back to good running condition without trying to up sell me like most of these small oil change places !

Matt is so honest and helpful

I had my oil change there. My car is leaking oil now. I went back to get it fixed, & it is still leaking. My car has never leaked until now. Not happy I have to take it somewhere else now to get it fixed. I will NEVER go there again!

Great team up there very upright and they know what they are talking about. Never taking my car anywhere else !

This place was great & very helpful, the two young men running the place treated me like family! I will continue to come here and recommend to all my friends & family!

Best oil change spot around the 2 brothers in there are great. Highly recommend best crew around very fast and spot on with service

Love this place they do great work very skilled and knowledgeable on what that are doing with the vehicle. The new crew is great too!

Excellet service always .. I travel 20 miles one way 2 go here ..

If you get the right tech, or the manager the service is great! However, if the new or dont wanna be here guy performs the oil change you may have issues. Cross threaded my oil drain plug causing a slow leak and nessesitating a repair.

Good place honest workers they wont do anything to your car or recommend anything to your car that you do not need you can trust them

Fast reliable service you spend a few extra bucks but its worth it if youre in a hurry

Sam and Chris did a great job with my car. Not pushy just helpful and thorough. Great service.

Quick service when you need an oil change and dont have time to wait.

I have a 2010 Lexus RX350. I JUST called and asked for the cost for a full synthetic blend oil change. The guy was rude, acted as if he didn’t want to be at work and said he couldn’t give me a cost without my vin number. I told him that he should be able to just check with the year and model. He said that he couldn’t. That was enough for me. I’ve never gone and based off my experience over the phone when trying to make an appointment, I will NEVER go!

Great guys. Best oil change around

Chris the Manager took care of me this morning. Very friendly. Talks to you as a friend not a customer. Been going here a little over2 years now. I will not take my car anywhere else but here to get a oil change. Keep up the good work Express Lane Oil east Broad Elyria. Ill be back....Satisfied customer againMelissa Bolinger

Was there this morning, the worse service I have ever received. The young man pouring oil text the whole time... on the form it claim he checked my tires etc... did nothing. I can’t find a customer service or anything I will contact the better business bureau and do what I can. I can’t even explain in words how bad it was !!! Will never ever go back and will make sure I make it known how horrible they are

Good place for oil change price is not bad they do tune-ups brake jobs

Fast service

They did a awesome job they were very good at what they do had me in and out in about 13 minutes very professional about everything I would recommend anybody who needs a oil change to go there or there other location on 121 lake I will go back there for my oil changes

They are independent social workers and theyre no good

Good place, nice friendly people and they do what you ask of them

Pro guys. Been going here for years. They take great care of me.

Waited for over 20mins for a 10min oil change. They did apologize about the wait & gave me $3 dollars off which should of been more

Got the services that I bought but I forgot to tell them to give me the usual free tire rotation service. Thought they knew what they were doing but I guess not.

IF YOU ARE SKIMMING THIS REVIEW JUST READ THE CAPS AT NORTONIve been coming here for my last few changes the people were great and friendly. So....I just got my oil changed 5 days ago and its Sunday so I take it to firestone bc castrol is closed. EXPRESS LANE PUNCTURED MY OLD OIL FILTER AND LEFT IT!!!!! COULD HAVE KILLED MY TRUCK!!!! dont think I can upload the image of old filter but, I do have it!!!

Very professional, very friendly and very quick and they dont sell you things that you dont need.

Sold me stop leak for my transmission and it destroyed my tcm unit and proceeded to tell me they dont do that but I have a receipt to say different. Terrible service and rude

Fast, efficient, friendly. Good price too.

Great fast service. Highly recommend this business.

I came in for oil change and trans flush. They broke my trans line on my new truck. So I call them a day or so later to tell them I had to replace it because they broke it. The manager Chris told me I was mistaken they flush that thru the drain plug.they never touched the lines and hung up on me.long story short Chris the manager is a liar and very unskilled for his position as manager.I myself will never go back!!! And I personally think they should have to be certified to work on the cars

Went for a basic oil change and they ended up costing me over $200 for a new tire and rim for my van. Evidently one of the bozos put air in my tire and broke the valve stem. 2 miles down the road I find out that I have a flat tire. I called the shop and they didnt want to own the mistake. I would never give them another dime for their shabby work.

Today i took my crv to get first time oil change . And missing a cover after home. I go back the shop ask for my cover and the guy swear never made mistake. Now . Im feeling luckcy the oil cap not missing. And they really really not forget new engines oil .

Great staff fast service

Always so friendly and quick service.

Friendliest place to get your oil changed

Great service.

On time, always caring ,tires and washer fluid filled free!!!!!! With my oil change

Fast service

Not very happy. I paid for a $32.95 oil change service and wasn’t asked what type of oil I wanted, was charged for my oil filter and no services were provided from the list if services that were entered as completed in my receipt (air pressure, fluid levels, filters. Etc.)Will not return unless someone reads this and reaches out to me. I had the black Jeep Wrangler.

Nothing good to say about this place. It is trash.

Very nice help

Fast and friendly , a little pricey

Quick

Again slightly higher prices than others.

They are very nice

Awsome work

Confrontational, change my oil and take my money.

Not so good with transmission flushes

Very fast service

Price is a little high.