Terrible customer service!! And erica the service manager is rude and doesn’t care to help customers. I have been with Hyundai for 6 years and have never had this bad of customer service. First my engine seized up on 2 year old car. Whatever bought an engine for $5000 because they wanted $12,000. Wouldn’t cover it under warranty. Then the tow truck gets there to get my car off their lot and they refused to move a car so he could get my car. I go to look at my car and the engine parts are everywhere all over my windshield. I ask them to put it back together and they said nope it will be $160. I will never do business with them again!

Nothing but great service, shown amazing respect and kindness from all of the personnel at Elyria Hyundai. As an added bonus, there are desk set up so I was able to work as I waited. Very pleased!!!

Ask for Chris, he will treat you like a human, very patient, and allows you to take your time and test drive as many models it takes for you to make the best decision!

Very pleased with the service. Greg Fueher greeted us and stayed with us through the entire process. Very personable and relatable. So far, happy with our choice of the 2020 Tucson. Appreciate the diligence.

I have been dealing with Elyria Hyundai for many years. They continue to be one of best service operations that I have ever dealt with! Many Kudos!!

I took my used car for an appraisal, and the offer was soooo low that it was insulting. There are three possible explanations for this: 1) Their markups are astronomical, 2) they were trying to take advantage of me as a female customer, or 3) both. Seriously people - are we living in 2021 or 1951?

From the first time we met the salesman Buddy Baker he was like an old friend not pushy very willing to help from start to finish, the whole experience was one of the besr weve ever had, Jaclyn Paine in finance was also as equally the same she really fought hard to get us a loan with good terms and when it was all said and done she had lowered our payment by 70$ a month totally unexpected. My wife and I would highly recommend this pair for all your needs. Sincerely Jamie and Kristen Williams

Honesty and transparency; great people. If you are looking for a Hyundai, this is the place to go.

Professional service personnel that do a great job on any regular service or and the occasional repair/warranty or recall. They work with the customer to get the job completed in the time promised. Sincerely, Gerald Duerk

Buddy Baker did a great job helping my Mother get into a 2021 Kona! He was very patient & understanding of her concerns, shes very happy with her new vehicle 💜💜💜💜💜Moms happy, Im happy!

Love my Hyundai but have now had two of two bad service experiences. Will be looking for a different dealer for my next service.

Kylie Dawson and Elyria Hyundai are a great team to purchase a vehicle from. We have purchased 4 Hyundai vehicles from this dealership in the last 10 years and never had any issues. My wife decided to purchase a new 2021 Hyundai Santa Fe Limited and Kylie Dawson was our sales person. She is exceptionally knowledgeable regarding all of the vehicles and answered every question I had(there were a lot) Although they did not have the color we wanted, Kylie found it at another dealership and brought it in for us to purchase. We were so satisfied with the buying experience and price, that I went back a few days later and traded in my 2018 GMC Terrain in for a new 2021 Tucson Limited. (Once again they had to go find the color I wanted and brought in for me. If you are in the market for a new vehicle, go see Elyria Hyundai and ask for Kylie Dawson!

The management is horrible would not recommend. When there I over heard them talking poorly about a customer. They also charged me for work that was not completed as asked and they boldly lied to me. My business will be taken elsewhere now

Ive been coming here for a few years now and will never go anywhere else. Everyone is beyond helpful. Manager, Mike Nally, is the best in the biz. I have sent several friends here and they always thank me! I highly recommend Elyria Hyundai!

Great people. No pressure. Kylie and Sabrina were awesome and easy to deal with.. Glad I went there

My experience with Greg was amazing! He made my first time buying a car stress-free! I appreciated all the time he put into helping me!

Do not purchase a vehicle from this establishment!! Their customer service leaves much to be desired and they are very dishonest and unethical. I purchased a jeep wrangle from here and there were multiple problems the popped up in under 12hrs of me purchasing it. The most disturbing was the fact that they painted the tires to hide the dry rot. Dry rot tires is a potentially fatal situation making the vehicle not even safe to drive. This act was a violation of the Consumer Sales Practices Act. The only reason this was even noticed is because they got paint on one of the front rims, had they not been so careless with painting the tires it would have gone unnoticed. There were 2 other minor issues with the vehicle. One was definitely covered by the warranty (Coolant thermostat needed replaced), the other was lose tie rods (Im not sure if that was covered by the warranty or not). As if the physical issues where not enough the miss represented my APR on my loan. The APR (4.64%) I was told by the loan officer was no where on my loan contract (4.54% and 4.99% were). When I contacted the dealership to expressing my concerns the following day the sales associate did not return my text. Not only that I called and left a message with the sales manager who also did not return my call. Towards the close of business time I called the dealership again and ask for the sales manager, I inquired with the receptionist if he had left for the day. She informed me that he was indeed still there and asked if I wanted to be transferred. I relied yes and it went to his voicemail again. after not receiving any response from the sales associate and the sales manager I put a stop payment on the check for my down payment and sent a certified letter to the general manager. A week after the stop payment I was contacted by the general manager. Hes response was either bring us a check or bring it back. He made no attempt to even rectify the matter. I was going to return the vehicle but there were SEVERAL falsities that the dealer had told me. They told me that the contract was void because I put the stop payment on the check. The bank that the loan was through told me it was indeed a valid contract and I still owed the money for the vehicle and the down payment check was between me and the dealership. The bank also told me that it would take up to 30 days to remove the loan from my credit and would not be approved for another auto loan until it fell off my credit. The day I was scheduled to bring back the vehicle the general manager was not there and left it in the hands of the sales manager that did not return my call. The sales manager could not tell me anything about the return. I clearly stated I would not return the vehicle if it was coming back to the dealership as a voluntary repossession. I was not going to damage my credit to return the vehicle. The sales manager state that he didnt know anything about it except that it was to come back that day and then proceeded to ask me if there was something I needed to sign!!! I flat out told him that I would not return the vehicle without some kind of documentation that I was no longer responsible for the loan. When I asked him about what I was to do without a vehicle for 30days that it was on me to figure that out and the sooner you bring it back the faster it will be off your credit which was BS as the bank had already told me it was not true. I told the sales manager I had contacted an attorney and was meeting with him the following week regarding the matter and left. The general manager sent me a certified letter which I gave to my attorney, as he advised me to no longer contact the dealership directly and let him handle correspondence moving forward. He reached out to the dealership stating that the down payment be put in escrow and once the repairs were completed and the tires replaced the funds would be released to the dealership. They did not even respond to my attorney the repossessed the vehicle, and trespassed on my private property to do so, which is illegal in Ohio.

This was my second time leasing a Hyundai, and first time at Elyria Hyundai and I’m so glad I made the switch to this dealership. Faviola was my sales representative and she was so friendly, answered all of my questions and really took the time to go over everything and make sure I was not left with any questions about my purchase or vehicle. She also followed up with me a few days after my purchase to see how I was liking my vehicle and if I had any questions or concerns, which was not something I had gotten from my previous dealership. I cannot stop raving to everyone I know about the positive experience I had here.

I turned in my 2016 Genesis early and leased a 2019 Santa Fe. You stated you would take care of the remainder on my Genesis but failed to pay $260. I was unaware until I started to receive collections calls from HMF

Really bad experience. Buying the car was petty easy, everyone was friendly. They didnt explain a lot of things to us, like what is REALLY included in the warranty or that we were buying an extra $3000 warranty that we didnt want. We cancelled that and all the friendliness went out the window. They said the car was in good condition with no problems. Less than a month later, after only driving it on average 5 miles a day to work and back we get a check engine light. Turns out the catalytic converter needs replacement. That will cost $1500. They berated us for having cancelled the $3000 warranty before, but I did some further investigation and found out that this wouldnt even be covered by the warranty! They just continue to pin everything on us, they literally said that if we wanted a car without issues we should have bought a newer one with fewer miles. I understand the catalytic converter often needs replacement after 10 years or 100,000 miles, but just seems like suspiciously bad luck that this issue was only known a few weeks AFTER we bought the car. We passed the e-check too. I am not a car expert but if nothing else, they did not have good customer service or offer us a useful warranty.

Friendly parts department. Fast deliveries.

Buddy Baker was Awesome! Everybody was friendly.Highly recommend Elyria Hyundai.. My 2nd vechile purchase with them.. Both times was Flawless.. THANKS ELYRIA HYUNDAI & BUDDY BAKER 😊

Was greeted right away by Kyle (she was awesome!), decided on a vehicle and got a great deal. In and out in a short time. Highly recommend Elyria Hyundai!

If you need a new-to-you, new or lease car, see Buddy Baker at Elyria Hyundai ASAP. He is knowledgeable, courteous and helped me find the best deal TWICE!

Swift, easy experience.

I brought in my 2015 Santa fe for a clicking under the dash related to door locks & a rattle when starting or getting on the accelerator. After about 40 minutes I was told by the advisor that when they put the fuse back in for the door locks it was currently not acting up anymore & for the rattle they said they checked the exhaust, heat shields, etc. & for some unknown reason he said they checked for codes, which as an ex mechanic I cant see why that would have any effect on a noise that sounded like the exhaust system hitting the floor, I think it was just to make it sound like they did a lot. They said they couldnt find any problem & that the noise may be normal for the mileage! Is that how a 69,000 mile Hyundai is supposed to sound? I hope not!! No car should ever make that kind of noise unless there is something wrong with it, they just didnt want to take the time to find it. I went back up to the advisor & asked how much labor he was charging & he said an hour. I said that was unfair because it only takes 20 seconds to install the fuse (like I did that morning to see if it was still acting up) & then you know instantly if the problem is still there or not, & since they didnt want to take the time to fully diagnose the rattle, that a half an hour at most would be fair. He then said that you understand I have to pay the Tech an hour but I was only going to charge you a half an hour So now I am being lied to like I am stupid. I was also appalled that the labor rate was $159. / hr which is $25. / Hr more than Ganley Hyundai in Parma who I was also un happy with when I purchased my Hyundai recently. So apparently there arent any decent Hyundai dealers that I can have work on my car, I have an extended warranty and I am getting tired of working on these things myself. Its sad that I cant rely on my local or maybe any Hyundai dealers to work on my car. My first Hyundai experience isnt going good so far although I do love the Vehicle. So I basically paid $91. with tax for nothing more than getting my intelligence insulted. Also he said they were going to wash it & I told him I didnt want it washed but it was washed anyway and a weird paper was left on the floor that said chicken on it & when I went back in to give it to them, instead of taking it from me the other advisor told me to just toss it on the shelf over there. The whole experience was bad. The lack of competency at that dealership is just sad and I shouldnt have to waste my time going to a dealer feeling like I was just robbed and still have the same problem as I had when I brought it in. If the Hyundai Professionals cant fix my car who can?

Shout out to Anthony and Adam! Made my purchase easy, painless, and smooth as could be.

Staff was very helpful

Our salesman, Chris, was absolutely amazing! Made everything easy and seamless (even when it wasnt!) They went over and above to make my daughters first car Lease easy. The Elantra 2020 is GORGEOUS, feature rich and exactly what she was looking for! HIGHLY recommend the team of professionals at this dealership!

I trust Erica in the service department! I always have my car serviced there and she takes great care with it. Thank you Erica!

If you are looking for knowledgeable salesman ask for Vladislav ... I recommend himAlso he speak “Russian and Ukrainian “

Didnt know this location existed. Friendly, quick and clean.

We had an amazing experience at this Hyundai dealership! They worked with us and made sure we got a car that fit our needs at a price we could afford. My husband and I couldn’t recommend this dealership enough. The staff is incredibly friendly and knowledgeable and takes care of us every time we come in!

Elyria Hyundai has been exceptionally helpful to me and my family. 4 cars split between my parents and my family and never have had a single issue thanks to the great service and care we are provided

They were able to squeeze me in same day when Norwalk Ken Ganley canceled my oil change appointment three hours before my appointment stating there was a back order on oil filters for my Palisade. Very unprofessional of Norwalk Hyundai to cancel pretty much at the last minute. I will continue to go to Elyria Hyundai for any future service needs

I havent set foot in thus dealership so I can only attest to my treatment beforehand. I saw a pathfinder on autolist and proceeded to contact the dealership about it via text. Being an hour and a half away, and being a haggle, I wanted to strike a deal and put a deposit down all contingent on a test drive and actually checking the car out. Chris Ansley was very rude about the whole thing. I asked whether he wanted to work with me on getting me the best possible dealnor if he wanted me to work with another dealership. He told me that he wanted me to go somewhere else. Id avoid this dealership if you want to haggle on price at all.

Elyria Hyundai is a great dealership with plenty of shining bright faces tons of laughter and excitement. Very welcoming and family oriented. Have had nothing but the best of experiences. I would recommend this dealership to anyone and everyone. Ozzy is a great and amazing employee definitely a great technician. Extremely helpful. I recommend him to anyone as well 10 out of 5 for sure 👌🏻

Awesome experience here Zach the sales person was great and the service dept. is always fast! Thanks guys

My first time ever buying a car from a dealership went in and was helped by Sam she was Amazing!! Honestly i was nervous at first but she made me really comfortable and got me in a 2020!! Great service totally exceeded my expectations

Kylee Dawson helped me find my dream car! The finance team also helped find the best payment plan for my convenience. Thank you Elyria Hyundai

We had a great experience, end-to-end buying a new Palisade. Chris in Sales was a pro throughout. Super-easy, friendly process at Elyria Hundai.

Holly in service was nice, helpful and funny. My vehicle was completed in a timely manner. They explained everything to me and were very helpful.

The car we test drove completely died within two minutes of the test drive. The response from Faviola Becerra was That has nothing to do with me. She then said the battery was dead, when clearly it was an electrical issue. If they arent testing these cars to ensure that they are roadworthy enough to make it through the first two minutes of a test drive, that is extremely concerning. I was thankful that it didnt just completely die on the highway, thankfully we hadnt made it there yet. I specifically asked for a safe and reliable car for myself and my daughter. It took at least twenty minutes for the salesperson to come pick us up, and the electrical was so bad the hazard lights didnt come on for ten minutes after I had pressed the button. This place is a nightmare.

Great experience with Tayler. She made everything about leasing my new car extremely easy. If youre looking for a new vehicle, I highly recommend heading over to Elyria Hyundai. Ask for Tayler.

Bought my 2020 Santa Fe off Greg back in March and by far the best decision I could have made! He’s the most down to earth salesman, if you’re looking for a car here at Elyria Hyundai please go see Greg.

Best car buying experience ever. Thanks to Alicia and all Elyria Hyundai team. This was my 3rd car bought from them.

Sale person is very sweet and nice and very understanding

Hollie was able to get my vehicle in for repair quickly....and fixed by the techs even more quickly. I appreciate the excellent service. Kudos to the entire team!

I love Hyundai so much! My sales lady, Sammi, was super helpful. Also, the service department is wonderful! Hollie was able to get me a great deal on my regular maintenance and replacing a tail light. Thank you, Hyundai!

I recently bought a used Jeep Cherokee from this location for my 17 year old son. To make a long story short, the condition of the vehicle was not what was described to me. After getting the SUV home and having it inspected (bought from out of state) I found that it needed nearly 1500.00 in front end repairs. I called the dealership and explained my situation and requested that they stand behind the sale and repair it. I had to drive the vehicle back to them, but their management staff and the staff in the service department took care of me at no charge and made the situation right. There arent many dealerships that would go to the extent that they did to make a tough situation correct. If you are looking for a dealership that stands behind their product - you can trust that they will.

Great service by all involved!Thank you for taking care of my daughter!

Would never purchase a vehicle from here again. Not only will they provide you with the absolute worst service after the fact.. Even after you purchase your car from them will they provide you with the lowest possible offer when you want to trade your car in. I am not the type of person to write a bad review just because but people should seriously be concerned when buying a vehicle from here.

Service is horrible. This is my second car Ive gotten from this place and my engine went out I will NEVER come here again!

This was my first time buying a card and I had Kylie as a sales rep. She was very kind and helpful. See Kylie.

Elyria Hyundai service department is easy to work with. Scheduling service can be done online very quickly. Nice waiting areas with free water and coffee.

Great people. Great service

Service was fast and efficent

I recently leased a new car from Elyria Hyundai, and it was a brilliant experience. Zach made it so easy to get in and get out with a car. They took care of me, and made sure I could in the car I wanted within my price range. I test drove other cars in the area; however, I felt like part of the family when at Elyria Hyundai. I recommend this dealership to anyone.

Did not like my experience this time at all. My wife and I went to purchase a vehicle . Previous to this, we have purchased 3 Hyundais and have had no problem. Sadly, this will be our last. Gave the salesman all my info upfront, he came back to tell us that unfortunately, you have so much negative equity that there is nothing I can do for you. He did not even bother to explain to us the exact amountof negative equity. Instead he gave us the bumb rush. The car that my wife purchased before we bought our current one had negative equity and that salesman worked with us. We felt humiliated and embarrassed. We will not be returning nor will.we be recommending Hyundai to anyone. Its unfortunate because I was planning on purchasing a vehicle in February but will be taking my business elsewhere.

Zach and the managers were very nice and friendly. Id recommend to family and friends.

Drove from 2 hours away to test drive a used Fusion that should have not even been for sale in that condition. The vehicle felt like it was going to explode and was letting out a ton of smoke from the tailpipe. The shifting was horrible. There is clearly something very wrong with that vehicle. Hopefully everyone is smart enough to steer clear from that vehicle. Waste of trip. Not to mention that were dumping every customer to one salesman who was nice but clueless I was embarrassed for him. Wouldnt trust buying a used vehicle from here ever! Dont waste your time...

I recommend this place to anyone looking for a great car and great customer service our sales person Michelle was very helpful and knowledgeable, As well as Jim the manager they went above and beyond to help us into a great car at a great price. And thank you to the mechanic Ozzy for explaining everything that comes with any maintenance. Go to Elyria Hyundai

I love my car! The whole process was painless and so professional. I think that I was treated fairly and am so pleased with my purchase. Anthony was friendly and not a bit pushy. So was the young lady forgive me for forgetting her name. in the finance department. Would not hesitate to recommend these guys. They were great.

Enjoy working with the service advisors.

Had a great experience! Hollie was very informative and helpful in the servicing of my truck. Very professional, she went out of her way to give me the best possible service. I could not ask for a better place to take my car.

Very friendly and competent service writer. Had a recall taken care of very erriciently.

If you ended up with Kylie Dawson then request to change the sales specialist. Very poor experience, dishonest and doesnt pick up her cellphone. She doesnt care if you buy the car or not, and no follow up not so ever

This dealer is one for the books. It was the easiest car buying experience i have ever had and after buying 15 cars i would say i have seen my share. The staff was great and the turn around time was unbeatable. They get you the best deal possible qnd get you on your way quick and painless. To the owner of this hyundia you have a great team and belive me when i say i have put you the name out there i have been telling everyone about you all. Keep up the fabulous work and i will surely be back for my next car or for another car for my fiance soon.

Ive bought a new vehicle from here. They did not explain much about the car. They did not explain anything about the warranty of my car. They said it was covered by free maintenance until 36k miles and paid for by hyundai. I went there after 4 months to ask about when the service is due, they said we want you to give us 5 stars review on Google and we will check on Google or we will not give you the free service that was included with the car. I felt I needed to get my experience out there. I will be taking my car to any other hyundai dealership as the service is included with my car so I dont really have to get it done at your dealership.

Greg was my sales person. He was awesome and I love my vehicle. Holly in the service department has been amazingly helpful.

Been doing business with Elyria Hyundai for more than 5 years, great management and great customer service. Service department has always had me in and out. Im on my 3 Hyundai car from Elyria because of their desire on having the best customer service.

Elyria Hyundai exceeded my expectations. Jill and Hollie were both very efficient in getting me a rental car in a timely fashion so I could get to work on time last Saturday morning. And Pat the mechanic that fixed my car had it finished by Monday morning. Thanks to the gentleman in the parts department for picking up the necessary parts first thing that morning. I DO not even drive a Hyundai and they still made me a priority. My next car purchase might just be a Hyundai. Thanks for your great customer service!!!

Greg and Holly were very helpful and kind. Great customer service!

Adriana (Sam) Morales was professional straightforward & knowledgeable about the vehicles options & pricing. She gave us all the pricing / information on our new Sonata & our trade that we needed to make a buying decision. She was persistent but not obnoxious in working for the close. Sam made the car buying experience that I despise almost enjoyable. She also took the necessary time to explain the bells & whistles upon delivery & again when I stopped by with a few additional questions 2 weeks latter. I won’t hesitate to recommend both Sam & the Elyria dealership to friends.

Was disappointed that the vehicle advertised was already sold and of course they tried to sell a more expensive car instead. Smh. Old bait and switch.

Holly in the service department was awesome! She went above and beyond for me today! Highly recommend Elyria Hyundai!!

Currently I am on my fourth Hyundai & have had no issues with the vehicles. That being said, this dealership (outside of the sales team) has been on a sharp decline for about 2 years now in the service department.Twice oil changes were so messed up, I had to go to another dealership to correct mistakes (paid for by me). Just today, I was treated very rudely by an employee who, when I tried to inquire why they include free car washes when either no one can be found to wash your car, or they ignore you on purpose, actually LAUGHED at me and stated it is a free car wash, get over it. NOT customer service.This saddens me because this used to be a great and convenient dealership that due to continue turnover in the service dept, has literally made this a place I will NEVER purchase from again.

Sam, my salesperson was terrific in getting me the best and fairest deal on a 2020 Kona. Im convinced that she was committed to keeping me as a loyal customer as this is the third vehicle purchased from Elyria Hyundai! No hesitation in recommending the dealership. In fact, my niece came all the way from Toledo to purchase a used car recently. Kuddos!

Very knowledgeable and extremely professional staff. Very clean neat and organized. Folks let me tell you this is a place that you can trust in knowing youre not going to be taken advantage of or ripped off. 100% pleased. They truly do go above and beyond! Dean Baldwin

Didnt do anything they said they would. Didnt even detail it like they said they would. Very dissatisfied with my purchase and the lies the told. Had my vehicle 2 weeks and did NOTHING to it.

Scheduling an appointment was quick and easy. Everyone there was friendly and helpful. They did a great job in servicing my vehicle promptly. And they washed my car!

Everything was fast and easy from scheduling the appointment to signing the financial documents. They catered to my payment request with no issues. The sales associate Kylie was very informative, patient and kind. My experience was great!

Have bought two cars from Elyria Hyundai. Sales staff is very easy to work with and straightforward. Sam (sales person) for my last purchase was able to find me the car I wanted when another local dealer couldnt. Highly recommend the dealership for easy, stress free experience.

New service coordinator is honest, friendly and customer oriented.

I always have a good experience when in for service. Have dealt with Elyria Hyundai for 10 years. Ive owned a lot car brands and every Hyundai Ive owned has been excellent .

Great car shopping experience, the sales team was awesome. Very polite and not too pushy. Did not purchase the Jeep I had looked at, but do not regret going in to check it out and test drive with Greg, our salesman. 10/10 would recommend checking them out!

Very nice and courteous people. Help you get the vehicle you want, didnt try to talk me into something else. Answered all my questions.

I was utterly appalled that Hyundai would allow someone as rude and unprofessional as Holly to represent their name and brand. I experienced issues with my air conditioning blower while on a long drive and wanted this location to take a look prior to my return. I was greeted by Holly who was rude, very short with me and would not offer me explanations for anything. Her total lack of customer service skills or even person skills is remarkable for someone that works in a service position. I have never been talked down to as much as I was in the time spent at this location. My final out the door impression was witnessing her make fun of someone on speaker phone when their was a language barrier. The person on the other end was trying to write down the address and she was making it as difficult as possible and literally laughing about it with another service employee. The fact that this went on and in front of another customer, makes it surprising she is employed. Based on other service reviews, someone should be taking notice.

I cant say enough on how great of a job they did!Jill the service representative was very professional. She listened to all my questions and addressed each one.While doing all she could to help me out.The service technicians worked quick and very efficiently. They also looked into other areas of my car and addressed possible problems before they became an issue.Over all wonderful experience. Thank you!

Buddy was absolutely amazing!! He made my first experience leasing a new car so easy and comfortable! Would recommend him to anyone! Thanks Buddy!

Kylie was persistent and got me everything I wanted in a car. I love myElantra. Thank you!

I was told that even though I had a credit score of 720 and no credit card debt that the best interest rate they could do was 5% even though they were advertising 0%. The salesman tried to play games and even ran after us as we left. I ended up going to ganley Hyundai of Parma and was instantly approved for 0% APR and was given double for my trade in than what they would offer. I would not recommend this dealership unless you know the salesman personally.

Amazing exp! Zach in sales was great.

The oil change itself was fine. The sales and service representatives are nice and friendly. However I asked for them to check a noise that I hear everyday every time I turn at a low speed. They told me they didn’t hear anything. They told me it could have been ice or I’m turning too rapidly or the tires are hitting the mud flaps. However, I do not take my turns too sharp and ice has not been an issue. In fact there hasn’t been ice on the vehicle for about a month. I had mentioned that my turns have been the same since the vehicle and that I’m not aggressively driving my vehicle. The service representative said they looked and nothing was wrong. The noise I am still hearing and in fact heard it leaving the dealership. I’m very disappointed about that. I will be going back to get this resolved.

Professional and smooth buying experience.

The people were nice didnt have what I wanted

Sam from the Elyria Hyundai dealership was excellent! I love my new Sonata! Best deal around for a new lease. I highly recommend visiting her if you are interested in getting a new vehicle!

Was visiting the Cleveland area a few weeks ago, and stopped into Elyria Hyundai to ask about fixing some minor rear fender damage where a hit curb tore out some of my fastening pins. Pat in service was very helpful - looked up the parts required, and immediately hopped under the car and replaced the pins. Easy, fast - and Pat was good conversation throughout.The rest of the staff I interacted with were also all polite and professional. The entire short experience I had at Elyria Hyundai was nothing short of 5 Star - and thanks again to Pat for the simple & easy solution.

It was easy to schedule my appointment. The staff was friendly and accommodating. I was pleased with the service and will definitely return.

Sam sales did fantastic job. Highly recommend