Just purchased a car from them. Never again! They are dishonest, unprofessional and scammers!They knew the vehicle had a dent and scratches but lied about them.Also they made a $600 payoff error and stuck me with the bill! Other than that they are nice guys.* The dealership read my review and reached out immediately.They actually had a specialist come in and repair the dent in my car door! It looks great now.They apologized over the payoff error and went out of their way to make me a happy customer.Thank you Nick Abraham for helping me with this!

I recently had an issue with service and it has since been resolved to my satisfaction. Thank you to the service team for acting quickly to resolve the issue.

The service was courteous, prompt, and informative. A recommendation for new tires with prices was offered and welcomed. The service department has always been helpful and friendly.

Scheduled a repair. Brought it in at 8 am. Waited till 230pm, then asked if it would be much longer, was told it wouldnt be done that day. Wasnt angry about that, knowing how things are now, it was the fact that the manager never even looked at me and told me this as he walked out the room and closed the door. Didnt come back out. I had to literally talk to a mechanic to get my keys so I could leave. Poor managerial and people skills. Took my repair to Firestone, great people and attitude.

I dropped my car off a day early. Todd my service writer would not go for a test ride so I could show him my suspension problem. I told him it was a control arm. This was a problem he could not diagnose last year. I told him it was knocking real bad and not safe to drive. I left the car only to get a call the next day from Todd. He said he took the car on 3 test drives. He was unable to find anything wrong. I dropped what I was doing drove back into the dealership. A mechanic was able to ride around the parking lot and heard the loud clunking noise that a worn out control arm makes. Todd’s inability to diagnose and communicate with me was very frustrating. After not hearing anything from Todd for 4 days, I went to Elyria Ford to check on my car. On my arrival, Todd’s attitude was unacceptable. Although after I showed the mechanic the problem the work was done very well…Me and my family have been buying and having our cars fixed at Elyria Ford for over 30 years and now I don’t this we will be returning.. Very Unhappy with my experience…..

I always go here for service. They are very kind and helpful. Prices are reasonable.

Ford recommend that I get 4 new tires on my car and it needed an alignment. I scheduled to get new tires and when I got my car back the tires had dift on them that looked like they had tried to clean off the tires. In my experience of getting new tires they had always been a bright black and a skicker on them. These tires looked far from being new as far as being clean. I took it back and asked about it and they said they where new tires.

Staff is super awesome 😎, inventory was low, prices competitive I suppose if you call it that... They guys in the shop were courteous and helpful... Great job 👌

Chad W the service manager is so unprofessional I’m disgusted they had my car for a recall they didn’t replace properly they refused to fix the problem. It had not been a year since it was replaced for the recall and I haven’t even driven 10,000 miles since it was replaced. They refused to tow my car after the next day my transmission went completely out when they told me “nothings wrong with the car”. 100% do NOT recommend. I understood there were guidelines it has to fail before replacement but they were so rude to me. My grandfather has bought 13 vehicles from them and I bought a car from them in 2014 and was pleased my family will not be back and will go else where.Jason in Service department wouldn’t give me a straight answer with my car and was very short with me and said “we don’t have the time for this” he mumbled. Also when I was trying to be patient with him over the phone while explaining I was to pick up my car he then hung up on me.Reported them to Ford and BBB

Friendly, service departmentTodd is excellent #1!

Amazing service and attention to detail in what we were looking for in a new vehicle

The quality of service be technicians was excellent; they resolved the issue and repaired it in good time. The customer service by all staff was excellent, as always.Thank you,Dan and Kathleen Lewis

The service was good-recall notice taken care of- but I was having transmission problems and had asked them after fixing the recall which they did to test drive the car to check my original concern. They did not test the car as asked and the problem after pick up was not handled. I had to reschedule and was not happy they let me drive a car away with a transmission that had a serious problem.

Very nice there everyone very helpful on all of my visits

This is my second time around working with Jason Voss. Again he helped me out of a bind and did so with ease and compassion. Jason will tell it to you exactly how it is, no surprises. He is a very hardworking and dedicated salesman. Thank you Jason for your help.

Great place to get your car serviced!Thank you!

Excellent service. Thanks to salesman Kyle Shaw.

Great service and sales. The only place I go!

I have dealt with Brian Marple the sales manager at Elyria Ford and have not been treated better by anyone at any dealership ever. He’s straight, honest and completely straight forward and to the point. You don’t Find that in cars sales anymore. Kyle my sales rep was super cool helping me find the truck I wanted in the cold rain. No one I mean no one has that kind of customer service except Elyria Ford. Thank you guys for being the best!

I bought a used truck. My sales person (Eric) was fantastic. No high pressure at all.

It was great in and out in 45 minutes did my oil change and put on 4 new tires.

I had work done on my Lincoln they did a great job and finished my car quickly along with fixing an additional problem that I hadnt originally scheduled.

Great service and pricing! Eddie my salesman was great.

Weve had a couple great transactions here in the service department and today completing a lease buyout with Jason Voss. Easy to work with and fast friendly service.

Had a great experience purchasing a truck. Nick was great, no sales pressure. We were in and out pretty quick and happy with our purchase.

So we switched from Nissan to ford and just leased our 2nd round of vehicles. Sign and drive..... we appreciate Mike ensuring that we have all the best discounts and our salesman Dave is awesome! Even on his off day, he managed to get the exact F-150 I wanted from Michigan no less. Best decision ever to come here!

Making great out of bad situation. Sales Manager and owner above and beyond. Ten stars

Fast and Friendly. Thats about all you want. If only I could get a full car DETAIL with every service, haha!

Eric Groesser was a great help. He knew what we wanted answered all of our questions. He was 100%honest with us. I have already recommended he to others.

Very nice and helpful

Great service, very friendly and informative staff. I had a remote start installed. I was in in the morning and out by early afternoon.

Found repair department with friendly service and affordable and quick service. Easily accessible from highway and great directions to what I was looking for. Would recommend to anyone since they service all models of cars.

I am always treated well, and my car is serviced quickly. This time, however, I had a real problem with Service people pulling their masks below their chins while in the presence of elderly people. Not a good practice. When I arrived, I refused to approach the main desk until the employee pulled his mask up. He later , without pulling up his mask, discussed something with an elderly gent. They were no more than 2 apart. Appalling. This lax behavior could kill someone.

Very nice and efficient staff, especially Brian. I would recommend this place to anyone

We buy all our vehicles here. They provide great service.

Great place love it

This is the best Ford service place I have ever worked with. I own many Ford vehicles including diesels, and they always take very good care of all of our vehicles. Whether it is for our business or my family these are the people we go to.

Best dealership around

Trust the dealership to repair and maintain my vehicles that I have purchased from them. I have never had an issue with feeling like they did not listen or take care of whatever the problem was that I asked them to look into. The crew is always prompt and considerate of the time that they need your vehicle.

So my daughter was looking for a newer car and on a recommendation, we drove 50 minutes from Castalia, Ohio to Elyria to see what this dealership had to offer. Let me say, Jason and Donna were nothing short of spectacular. The entire experience was fantastic. My daughter was nervous going in and felt totally comfortable coming out. She fell in love with a Ford Explorer and they made it happen. I can tell you all my future business will be done at Nick Abraham Ford. My daughter loves her Explorer and I am thankful how every aspect went. No pressure, no worries. I am a future customer for sure!!

The only dealer I will trust with the service to any of my vehicles! Always fast and honest. Never trying to up sell me only taking Care of my needs as they come. I send all my family and friends to Elyria Ford.

Great Salesmen

We are so fortunate to be able to receive services from the great folks at Nick Abraham Elyria Ford. Their service is outstanding! They take care of every little detail in a friendly and caring manner! We have worked with their sales, service and business departments and every one of them is outstanding. We would highly recommend anyone to ELyria Ford!

Friendly, clean,nice people, good service.

The service department at Nick Abraham has been awesome to work with in my experience. I purchased a three year old Explorer and have had a couple things I needed addressed right out of the gate. The service team took care of all of them with no issues and made sure I was satisfied with the repairs. I would highly recommend!

Absolutely the best buying experience Ive ever had. Eddie was an awesome no nonsense salesman who really went to bat for me and got me an awesome deal and a great truck. Start to finish I was there an hour and I was driving my new Ford home. Thanks Eddie and all the guys at Nick Abraham ⭐⭐⭐⭐⭐

Elyria Ford is the best! Always get great service.

Just purchased a 2016 Explorer from this dealership and my experience was 1st class. Adrian, my sales rep, did everything to make my buying experience a pleasant one and he bent over backwards to make this deal happen. I also had an issue that required a service center visit and they handled it with complete professionalism and the issue was corrected very quickly. I would recommend this dealership to anyone that wants to purchase a vehicle from an experienced staff and I appreciate this very much.

Beautiful facility, great selection of vehicles, and very attentive Business Manager Donna.

Great Service!

I cannot recommend purchasing from this dealership. I held off on leaving a review to see if they would respond to my complaints but they didnt.Ford certified is just sales tactic here so dont believe any of the items on the Ford checklist are actually ok. I made the mistake of believing there was some kind of checklist done. Later I realized the tires might have met depth but they were dry rotted, found cigarette burns in the headliner, no floor mats, found goo all in the carpet and on on some of the seats, there was damage to the rims and all those items are supposed to be cleared by Ford Certified checklist as no damage or repaired/replaced.On top of that the car had a massive oil leak from the oil pan which luckily my mechanic discovered the very next morning and it spent a week at a Ford shop immediately after purchase having the entire oil pan replaced. It also spent another 2 days at the Ford shop again for groaning and creaking front end during braking. If this car was checked over it was very cursory with little care. The cosmetic items above should have been repaired for certification and the oil leak could have destroyed the car. Thankfully my local Ford also convinced them to replace the dry rotted tires so they were at least safe.This was a 2016 with 26,000 miles so there should have been no reason to suspect such damage or that it hadnt been thoroughly checked but in the end it is incredibly disappointing and I cannot recommend going here for a vehicle.

Bought my first car here and Jason was great. Very helpful and understanding, plus I got a great deal. They seem down to Earth for car salesman, I would definitely buy there again.

Just had my car serviced for a minor recall. Thank you for Great job my little Focus is running better than ever. The service department is very busy but they are very polite with each and every person they are serving.

The service department at Nick Abraham is excellent, beyond expectation! I have taken my mustang to them for routine maintenance and have always been satisfied. Last weekend I had a tire blow out and noticed a grinding in brake region...I took car in on Monday morning for evaluation. Not only did they fit me in for the brake repair but had my specific tires in stock to get those taken care of at the same time. To top it off they provided a loaner for me to get to work at no charge. THANK YOU Brian and crew! I truly appreciate your flexibility and professionalism in addition to always excellent service!

The staff at Abraham Ford are the best! We have taken our vehicles for years. The service department has always solved the problems in a timely fashion. The office staff are friendly too. We appreciate their dedication to a job well done and their knowledge of the product. Thank you Brian and to the entire maintenance department.

Love this dealership, they take care of you treat you with kindness, and get you the best deal. I bought 3 cars from this dealership with Jason, what a great guy! What I like about Jason is he responds to your requests within minutes!!! I recommend this dealership! 👌

Brought my truck in for a check engine light problem. They said I needed a fuel pump and wanted $830 to fix it. Went elsewhere, found out it was just a fuel filter that needed changed. Saved $800 going elsewhere. Needless to say I wont go back to this place.

The service department was fantastic...they worked with me on a time that fit my work schedule. Very much appreciated! Also, my buying experience with Bob Riley was the best ever...if you need a new vehicle, he is your man!!! Thanks again Bob!!!

Every time I get fed up with another service department, I bring my car to NA Ford.Thank you Brian.Very professional and very nice person.Oh, and their works package is almost $5 cheaper than Mike Bass Ford! Times like these that $5 goes to rent!!

Extremely knowledgeable and courteous staff! The folks at Abraham’s have always made the experience of car buying pressure free and go out of their way to make sure you are completely satisfied. Recommend them for anyone looking to purchase a vehicle.

I had four new tire put on my 2016 fusion. I called around and the dealership Nick Abrahams had the best price for the exact same tires out the door. When I got there they were able to take me on my appointment time. The staff was very pleasant and professionsl and they finished within the time limit they gave me. The price was exactly what they quoted me. It was a very good experience.

Came in to buy a 2018 Ford Focus and my experience was wonderful! Adrian was very knowledgeable and helpful. Got us in and out very quickly and enjoyably. Had a great experience.

Was a little bit of a drive for me to come here but they had the truck I was looking for. This was the first truck I have looked at on my adventure of replacing my truck and even though we couldnt quite come to a deal I was comfortable with, the salesman Eddie was kind and accommodating. I have decided to put off replacing my truck for a while but when I do, I would most likely consider returning here.

Took our Ford Explorer in for recall and warranty service for heated seats. Was told heated seat was not a warranty item. Clearly states on warranty information that they are in fact a warranty item. Service department said that they enter the part number and it is “black and white whether it is covered or not and it came back not covered”. When I got home and entered the part number it comes back as a seat cushion which would clearly not be covered. I would not recommend taking a warranty repair to this facility if they will not be willing to put the correct part number in to actually do the warranty work of the vehicles that they sell. Pretty sad when they will enter the wrong part number to avoid doing work because it’s not profitable.

Worked at this dealership as a beginner technician. Treated me great. Service department was excellent. Great service manager, service advisors, and technicians. You want the best care anywhere go to Nick Abraham’s. Owner cares about his employee’s and his customers.

Had my oil and a tire changed. Everything went well. Friendly staff and quick service, especially for it being early in the morning. The waiting area was very nice as well as the bathrooms which appeared to be recently remodeled. Everything was very clean and well lit. Not sure if it was included in my oil change package but they also washed my car for me. Which was much needed since I had been unable to do it for a few weeks due to freezing temps.

Everyone there is so nice and accommodating. They knew exactly what we wanted and didnt push more expensive models on us!

This was my easiest visit yet! The service department is so friendly and helpful in getting me a ride or car to use while I am getting my car fixed. I have never had this great customer treatment at any other car dealership. I will never go anywhere else! Thank you Nick Abraham!

The service department is outstanding. The service representative Brian is one of if not the best Ive ever worked with. The only reason I gave him 5 stars is thats all there were. Strongly recommend Abraham Ford. The body shop is also fantastic.

After visiting several other dealerships, I ended up at Nick Abraham. They had the car I wanted in stock, so I had contacted them to make sure before I visited there. Once I got there, I met with Dave D. He was the best sales person Ive dealt with! He didnt pull any of that old school car sales schtick, I told him what I wanted, and he gave me it. If you ever need to buy a car, definitely go see Dave!

100% satisfied with maintenance on both of my cars. The guys at the Ford garage service desk are always helpful and knowledgeable. Recent experience with the body shop was also very satisfying

Great service and prices I never thought a Dealership Service department would be so competitive on price. I went in to get some warranty work done and I knew i was going to be needing breaks soon, anyhow long story short, Nick Abraham was $50 less than a Local Shop in North Ridgeville. Also got a price on new tires and they were $100 less then a another local shop. I will always take my car here from now on, Great Service ask for Brian in the service Dept he is awesome, I was in and out in no time and they did not try to sell me a bunch of things i did not need. Thanks Guys

Scheduled service. Oil change. EXCELLENT SERVICE as always

I couldnt ask for a better service department

Absolutely wonderful!!The service/mechanic team at Nick Abraham Ford treats us so nice! Works our needs in quickly and tells us straight up, no extras we dont need. Saves us money when they can! Makes simple fixes at little to no charge. For example, tightening a screw that was causing an idiot light to go off on my dash. Other places wouldve charged me ridiculously and called it major repair.Thats why we keep coming back !!! Great Job

I have never had a bad experience with this service department. They are always respectful of me as a person and of my time. They are efficient and have done their work with integrity. Thats why I keep returning when my Fusion needs a little TLC.

Great staff. Chuck Sturgill will make sure youre taken care of!

Called the night before concerned about not being able to find the perfect vehicle. I voiced my concerns and wants. I came In The day, and the sales manager​ helping me had a car shipped in, waiting for me. I drove home with it an hour later and I LOVE my car. Its perfect!!!

Was there for a car show. Go once a year and as always was pleased with the turnout. Unfortunately the way its advertised now, you get the feeling if you drive something other than a mustang, your not what they wanted. Ive been there at least 6-7 times and Ive seen it go from a Ford, Mercury, Lincoln show to basically a Ford & Mustang show. I liked the diversity of it before which it Didnt have now. OPEN IT UP TO ALL FORD POWERED PRODUCTS PLEASE!!!! You dont need to bring the Ford backhoe/ loader back ( but I did enjoy it also) but bring back the DIVERSITY!

My driver door handle broke. Even though they were extremely busy that day they found a way to work in my repair. They did a beautiful job. On a regular basis they always seem to look out for us. When I talk to other people they say the same thing. They make everyone feel important.

Always have to wait too long for an oil change. I prepaid for them when I bought my car. I wont do this again. Its not worth the wait. The car wash was down last oil change. They didnt even tell my husband why the car wasnt washed. Nice perk when you get car serviced. I called and Todd explained it was down and said it was up now. Bring it back. Its not like we live around the corner.

Always the best service and excellent service writers

I always love going there. They treat me like I was part of their family. Good hard-working people. Everyone from the Body Shop (Dale.Mgr. and all his crew), The Service and Parts Dept. have ALL been extremely wonderful . And it all started one day when I was looking for a new car and someone highly recommended them. I did not even think about going to them at the time. Sure glad I did. Chuck gave me a decent trade in on my old car which another dealership would not give me anything for. After the other dealership found out what Abrahams offered me for my other car they later called me back saying they would give it to me. The fella said he did not know why his boss was going to go and give it to me but he did. By that time though, Abraham jumped on it, gave me what I wanted for my old car they had earned my trust my loyalty. The other car I was looking at the other dealership had 5 miles on it. Same car Style. Mine was driven from Toledo I think which put 400 miles on it but Abraham extended my warranty do to that. Somehow the 400 extra miles didnt mean that much for me to make my decision. Chuck, General Mgr of sales......... Great job! And believe it or not they do honor that warranty to wash your car for free for the rest of its life. Anytime I had a question about what the car could do. Because it can do a lot of different things I would call Poor Nick in Sales on the phone and he would walk me through it or I would drive my car in there and hed show me. Even if it was a repeat question. Never made or makes me feel stupid.Nick you are definitely an asset. Dont know what I would do without you. I love every one there! I mean this most sincerely..... Thank you ALL for making Abrahams what it is today !!! A wonderful place that supports you from buying a car to keeping it running great for years !!!!

To pushy

Great experience, even better deal..thanks John. Recommended through other family and friends...glad I gave them a chance to help me out. Very pleased! Everyone very welcoming.

Still waiting for an oil change after sitting for almost two hours! Once done, my total wait was two hours and twenty minutes. I was told this was the busiest Saturday in three months. I am usually very pleased with their service and I will still use their them in the future. But I will try to get an oil change on a weekday instead.

We had an excellent experience with Elyria Ford. After a disappointing series of interactions with another Ford dealer, Rick was able to get us exactly what we were looking for, at a very reasonable price. I cant recommend Elyria Ford and Rick Z. enough!

Ford sold out and left Lorain high and dry. Dont trust them.P.S. The Ford Focus is being made in Communist China. Brilliant.

Always been treated with respect

Had a great shopping experience and came home with a beautiful new Edge that I love! Rose made the experience painless and was very helpful explaining features that were new to me. Would definitely recommend Elyria Ford !

The service culture at Elyria Ford never ceases to amaze me. We noticed a problem with our car late on Saturday prior to a week with a holiday. I called Monday morning and was told they would work me in the schedule but due to the short work-week they were running close to a two-hour wait just for oil changes. So I dropped off my car around 11 am expecting it to be there until after the holiday, Much to my surprise, they called that afternoon with the car repaired and ready to be picked up.As busy as they were, they got to my repairs and were also very pleasant and friendly. We really enjoy working with Nick Abraham Elyria Ford! They are always respectful, open, honest and efficient!

Good place. Service guys are pretty cool. Bought a great truck there. Clean nice dealership.

Was in a major accident and my car was totaled. Scott Neuman made it extremely easy to purchase a new vehicle. He had everything ready and made the whole process a piece of cake! Thank you!!

Service was performed on time and overall service was excellent. Great communication, will certainly return for service next time.

Chad Whitacre and the entire service department are all top-notch individuals and excellent at their jobs. My car needed service done and, as usual, the work was completely quickly and the problem was corrected. His staff is friendly and courteous and I couldnt be happier with the entire experience.

Always very nice & great service but they forgot to run it through their free car wash.

The service here is great. They treat you well and the work is very good. Trustworthy and competent.

I just brought my truck in for The Works and to have a multi function switch replaced. Brian got me in quickly and had the work done before the estimated time. I am very satisfied with the service I get from Nick Abraham Ford.

Excellent service on the Ford Edge. Service team went above and beyond to complete repair work on vehicle and get it back up and running.

Recently had an oil change and service performed on our 2014 Ford Escape. Asked service man to change the right front turn signal and I understand that the technicians work on a flat rate. I was told they would have to remove the front bumper to change the bulb. Strange as it may seem the Owens manual states to remove front wheel then remove screws on fender well and pull back to expose turn signal bulb. I guess that job didnt pay enough flat rate to be worth doing that service. I cant even change the tire because the factory lug wrench doesnt fit the lug nuts. Great service