The manager here is very nice and accommodating. The staff are also very helpful whenever I needed assistance. This is by far the best UPS store I have ever used.

Guaranteed to see at least two masks under the nose here. Manager dude and one of his employees. Avoid if trying to stick to places that understand how human noses work. Otherwise good service. Will wait until pandemic over to revisit.

Only complaint is that they should stay open a bit longer. Other than that these guys are nothing but professionals. Organized and well mannered. Even when they have a line going out the door they still find a way to walk the line and prepare for you when you get to the counter. Ive only used them for Amazon returns and I can tell you its all been painless.

The store manager hiding from the back and let the staff lies to their customer. Do not tell your customer to come back later if you going to refused to accept packages. I hope there is easy way to file a complaint on the store manager.

Great service and friendly conversation. What more can you ask for? Thanks Sako!

My experience here is horrible. They have been stealing my packages. Beware when shipping!!

So happy for these ppl, Ive been having such a rough time lately and they were so helpful and patient and took the time to explain the process of returning items from Amazon to me, it was so appreciated. Thank you!!!

I’m from out of town visiting my parents and helping them ship a family heirloom chair back across the country. I knew I couldn’t trust the important job of packing and shipping to just anyone so I researched on yelp and google and found that this location had the best reviews of all of the nearby UPS stores. I spoke first on the phone with Jocelyn who impressed me with how friendly and knowledgeable she was on how to proceed. I knew it was worth the half hour drive to get here when the owner greeted me with a smile and promptly gave my package full attention including making a custom box. This is a wonderful full-service establishment with plenty of parking and truly top notch customer service. If I lived here I surely would not go anywhere else!

Friendlier than any other UPS store in the San Gabriel Valley. Staff is nice and the general/store manager seemed to be on top of his staff. I go out of my way to drop off packages here to avoid the crummy customer service of my local stores.

Returned an Amazon package here. Granted I didnt pack in a cardboard box. Amazon refuses to help me. UPS refuses to help because Amazon wont help. I am out $150. What did I return an apple watch in its original packaging. Im led to believe two things. UPS really lost it or someone here decided to steal of the package.

You wrote a review for The UPS StoreA moment ago1.0 star rating9/12/2019I recently had a purchased routed to this store and they released the package to someone other then me, as in, the name on their ID was not my name. Im going to just reiterate that, they gave a very expensive package to a person who had a, ostensibly, fake ID, with a name on it that is not mine. No red flags for them, just a close enough. Well, friends close enough only applies to horseshoes, hand grenades, and presidential elections (topical!).Now I have to file a dispute with UPS, PayPal, Dell, and the El Monte Police Department all because one person with a breathtaking IQ gave a package to a person whose name did not match that on the package, which is not how packages, the English language, or current global naming conventions work. I could have caught this mistake even if the address and name was is Japanese, because the letters DONT MATCH.

Very friendy staff,fair price.I feelike Imback home.😉Much better than the UPS store next to the target in Rosemead!

I came to return extra clothes I bought on Asos and as soon as I walked in I was greeted and asked to be helped. Then Faith and Jocelyn kindly guided me through the printing, packaging, and labeling process; Also, they waived my printing fees (Thank you, again). Thanks to their friedly attitude this UPS store will be my go to.

There were 2 ladies working when I went in they said they dont take my type of package (a return to walmart) they charged me $ 2.50 to print a paper. When I asked of if I was being charged to use my card the other girl yells aggressively. Then I asked for some tape and the lady with a smirk says she is going to charge me. There was no kind services I regret not getting their names.

Very friendly staff, visited 3 times and they were always very helpful.

The UPS STORE in EL MONTE . Corner of VALLEY BLVD & SANTA ANITA. Have a Notary person call to make appointment also they have LIVESCAN / FINGER PRINTING.Printing ServicesOnline PrintingPassportLive Scan / Finger PrintingRubber Self-ink StampsMobile PrintingFull Service Digital PrintingBindingLaminatingStaplingFolding24-Hour AccessColor and Black & White Printing and CopyingMailbox ServicesPackage AcceptancePackage Receipt NotificationMail Forwarding24-Hour AccessCall-in MailCheckSmall Business ServicesFax Services, Send and ReceiveMailing ServicesPriority Mail®Express Mail®Parcel Post®First Class Mail®Global Express Guaranteed®Delivery Confirmation™Signature Confirmation®Certified Mail™ with Return ReceiptShipping ServicesUPS Next Day Air® Early A.M.®UPS Next Day Air®UPS Next Day Air Saver®UPS 2nd Day Air A.M.®UPS 2nd Day Air®UPS 3 Day Select®UPS GroundUPS InternationalUPS My Choice(SM)Packing ServicesCustom PackagingPackaging Boxes & SuppliesElectronics PackagingFreightGround FreightAdditional Products and ServicesOffice Products and SuppliesNotary Services

Lazy uninformed staff.....sad.

Convenient location- in the same plaza with Starbucks, Menchie’s yoghurt, Ross, Super A foods, GNC.Multiple services- copy, print, passport photo, and the mail boxes which give a physical address.Amazing customer service- owner of this store is knowledgeable plus super friendly and helpful.

Amazing very helpful and friendly .

Very helpful and fast service.

Fast service

The working guys here are not very enthusiastic