Gloria , the manager turn me away because of bag that I used to bag my item. She asked me to buy their bag in store in order to ship. I went to other fedex location and got my receipt and no problem at all with other fedex. I don’t appreciate how she judge someone base on their appearance and make thing difficult with no common sense.

Dont ever ship FedEx. Expect the packages to arrive late and damaged. Horrible company. Never again. You lost my business.

Extremely rude and unprofessional people here. as soon as you enter this place, the vibe is so off.The entire staff consists of junior high schoolers who obviously are not the brightest in their class. The person who was at the counter, CHRIS, was extremely rude, unprofessional, degrading and took joy in not giving one service. The manager Corinne was very poor as well, allowing the entire exchange to take place, as she was completely complicit. I wish we could give negative reviews.I literally went to the other FedEx down the street... and the staff there were the absolute opposite: professional, courteous, and knowledgeable.

Pretty good service. I did my first ever fax service in this location. Cool machine, a lady helped me with every steps.

Assistant Manager Gloria was an Angel!Her positive and helpful personality really helped me with my order.She should be one of FedExs future stars; with her knowledge and professionalism on printing and finishing printouts.

I was here about 6:05pm and just for pick up the online print service but she is rejected

Employee told me 3 times that the I would be sent separate pdf files. He lied or was dumb because I got a single file. They offered to help or refund if I went back. Its already cost me much more in time energy and gas. Dont trust them and make sure you receive everything you need before leaving

Came in around 6pm on Monday. In and out in a few seconds for drop-off. Very professional and friendly service.

Rude and poor customer service experiences at this location. I’ve been coming to this location for years to drop off my shipments. Never thought I could give it a negative feedback until today.August 15th 2020 on a Saturday afternoon around 2 pm of a super hot day with 106 degree F. We were here to get 4 “Heavy Duty” packaging boxes, 2 of each in 2 different sizes. The male customer service gave me the items and scanned them into the system for pricing and payment. He did mentioned no return for these items which I’m knowledgeable so I paid of course. BUT, we noticed one of size he gave us is not a HEAVY DUTY box when we put the boxes in the car. Obviously I went back in the store and kindly asked him to exchange it back for me. Here it comes, of course he rejected to do an exchange for me because of the store policy. Also, we were just outside of the store at the parking lot and never took off. So I thought it shouldn’t be a problem to step back in the store to exchange the correct item, since it’s not my fault of getting the wrong item.HERE WE GO, the female customer service came into the conversation. What she done first was to asked me to lower my voice without any politeness word such as a “please”. First of all, I wasn’t yelling nor loud with the face mask on and social 10 feet distance away from her. 2nd, she questioned which sizes we purchased and handheld the barcode price cards to look up for product details. The male customer service told her 1 of the size (24x24x24) we bought and she immediate found the size with detail to pointed it out to me, it is the Heavy Duty box with that confidence look. But HELLO, it was the other size (22x22x22) that they brought me is not considered a HEAVY DUTY box. So, she asked me what’s the other size which I did provided to her, and there she glitched stood a sec. Then, she shout out it’s still can hold up to 60 lbs and can be use as heavy duty box. Indeed, the box is not a double-wall box which cannot consider its a “heavy duty” box. It’s also stated on FedEx website as it’s a regular carton box, which I also shown it to her from my cellphone. She immediate turns the conversation forward with an attitude to ask me to purchase another 2 more boxes that are double-wall Heavy Duty is the only option and or check with my customer if he/she can accept these 2 consider regular boxes instead. Look, it’s not my fault to get 2 none heavy duty boxes. I wasn’t even scramming nor yelling at them but kindly asked for the right services to resolve the issue.Simple, I clearly asked for 4 HEAVY DUTY boxes in size 24x24x24 and 22x22x22 and stated DOUBLE-WALL boxes. They should’ve told me at the point of selling that size 22x22x22 isn’t available in heavy duty box. They should professionally handle my issue with an exchange to the correct item, PERIOD. Not any other drama to try argued with the customer about no returning. I’M NOT trying to return the item but to exchange back to the correct one only. I’ve never left their parking lot that would damage their boxes, nor returning the next day. Come on, I was barely out from their store for less than a minute then step back in. So that should not fall into be an issue of what they were trying to prevent unreasonable returns. Of course I left the store with dissatisfaction of the unfairness and rudeness services instead of staying there continuously the pointless conversation without proper resolution. The store manager isn’t here of course. Otherwise I already file complaint with him.

Long overdo but I was told my box was no good, and told me to buy a box. Box was in good condition. Went to another fedex and it was fine.

I called them to ask if they have a particular kind of flat rate box in the store, the woman who answered the call sounds a bit impatient but otherwise pleasant educated me on what those boxes are called M1 and M2(as if I should have had that knowledge) and she confirms that they have both M1 and M2. So I happily went over to the store, and someone asked me if I needed help promptly, I responded that I need a M2 box for shipping, he went over to the shelve and immediately consulted by a coworker and they responded me that they dont have M2 and they havent had it for weeks. I told them I just called and the lady answered the phone told me that they do. They asked me if I have called XXX number, which wasnt the number I just called. They immediately concluded I called a different store. I told them the number I called and they ignored me. At this point I thought I made a mistake and was going to leave to a different store, then before I left I thought I should advise them to change the number on google map because they might suffer financially if people continue to mistake the number for this store. At this point, the female worker suddenly turned somehow aggressive and told me kinda comparatively that they had no control over google map stuff. I thought I should try to explain I wasnt complaining I was simply trying to advise them on this matter for their own benefits. But I dont think my explaining was well received either. So I left the store. I try to find out which store I actually called so I called that number again. This time is a different voiced picked up, they told me their store is next to the starbucks. And there it was, a starbucks sitting right in front of me. Considering there are plenty of starbucks in this area, to be safe I press further, lo and behold, it is INDEED the store I just visited. I told her over the phone the conflicted information I received and asked her to check if they had this size of box in stock or no, she put me on hold for about 20 seconds and she told me there was none. At this point, I didnt much care which party made the mistake and I just wanted to have my item shipped out so I went to an usps store instead. But later it occurred to me, when I was inside the store and told them the number I called, they didnt tell me it was the right number to this store, it could be easily explained to me someone made a mistake and gave me the wrong information, instead, it was as if they wanted to cover up that fact and continued to convince me that I was the one who made the mistake and called a different store. So the mini-aggression shown by the clerk can also be explained at this point. That is the most confusing part. To what end was I gaslighted for? This was a most curious experience.

Non professional staff that don’t know their own policies. Would advise avoiding this location. I came here on 8/13/2020 at approximately 2PM despite the bad reviews, and it was fighting with employees to use basic services. When I was waiting in line I noticed a darker haired woman was being cold and harsh with a customer, but he persisted and eventually got service.I shipped out a package and then needed to prepare another shipping label so I opened my laptop at one of the sit down chairs and Chris promptly came over and told me I couldn’t use my laptop here. What ensued was a discussion where he said I was not allowed to use my laptop there citing that they didn’t want people touching items so they could be extra clean. Well, I was using my own laptop, so that shouldn’t be a problem. He also said that customers can’t use their laptop there and can’t be in the store for more than 30 minutes. I was never planning on being there for more than 30 minutes, I just sat down. But, I had already looked through an official policy book from FedEx at another location which specifically states FedEx office should put out signs suggesting that customers try to limit their time to 30 minutes when possible, but that employees were specifically not to be monitoring the time employees spent in the store. Chris interrupted me multiple times trying to just shut down the discussion. I mentioned it to him the first time and then he “don’t interrupt you?” as if it was some crazy request, and I said yes, you’re cutting me off talking over me trying to shut down the conversation. He said ok. Then a second time he interrupted me and I said again you are cutting me off interrupting me when I am discussing policies for FedEx and at that point he said he didn’t care he was interrupting me because he was done with the conversation and I had mentioned that policy before. I told him he could at least listen to what the customer has to say. He was not listening to me. He kept saying they have updated policies for COVID and I told him multiple times this is the COVID policy from the book which mentions putting out the signs for social distancing and suggested time use.He told me I couldn’t sit down but I could stand up and plug in at a drafting table. Or I could call customer service, but customers can only be in the store for 30 minutes and he’d be telling me to leave. There was no where to plug in. I exited and called customer service and asked if I am allowed to use my own laptop and plug in at one of the sit down locations in a FedEx office store. The customer service rep said yes. Chris was trying to argue with them saying they had new COVID policies and now that they were saying I could sit down and plug in he was trying to say employees were to kick out customers who had been there for 30 mins. I told him again, official policy says you’re not supposed to be monitoring customers time, but I’m not trying to be here for 30 mins anyway.After more than 20 mins, probably over a half an hour of wasting my time after fighting I was finally able to use some basic services. Chris shouldn’t be bothering me, especially if all the computer stations are open and no one is using them. This guy was over stepping his bounds, over stepping FedEx policy and 98% of people never would have stayed to address the issue. The only nice person here was a blonde lady who kept saying thanks and have a nice day to me when I was leaving. I was being friendly and said “have a nice day” as I was leaving and Chris and other employees were no longer speaking to me. This location was not friendly to people and seems to enjoy power over customers more than helping.

I drove a long way to drop off only to find that I was required to buy their fillings. It never happened before. My box was reasonable with some spare room. I am trying to avoid using Fedex as much as possible.

Dont come here for copy and fax only one machine works. Find a better location been waiting 1 hour to get copies done.

Very friendly staff and highly efficient. I was returning a product I bought online that didnt fit, using the same package it was shipped in with the return authorization taped over the old label and no issues what so ever. Took less than 5 minutes! Highly recommended.

The nasally lady in the tan sweater was rude and unhelpful.

Tim really helped me out in a bind. Had an overnight shipment that had to be packaged before 5. Tim worked hard to make that happen.Thanks guys!

Tim and his colleagues were very helpful and friendly, more than I’ve ever experienced at any other FedEx/UPS/USPS

Very rude. fedex sent me a wrong box and it should be sent to one of my neighbor. I thought my sister buy me a furniture sO I opened the box without checking the name tag. Then I found it was a front bumper, I called fedex for 2 times but nobody answered. Then I carried the box to this fedex and was told I shouldnt open the box and it was my fault...good job

Great service! Gentleman by the name of Tim helped me out! Fast, knowledgeable and efficient.

Chris was not helpful when a disabled young man asked him a question he walked away left the guy there.

Tried to drop off a package, but a guy with purple earring need me to buy their package filler, if not they don’t take my package. So I dropped off my mail on other Fedex.

Very nice staff and good service at it.

Only one copier and really rude staff. Told me I had to wait 2 hours if I wanted to make a standard copy. And gave plenty of attitude with it

Great customer service!

Staff services are so nice.

I was just tryed to checked the amount of 39 pages of my tax return form from computer.,but i pressed the print out button by accident.!39 copies of paper cost me $19.00.They said no refund!the worst company ever.never never go again

Super helpful staff

Had really bad experience

There always seem to be a technical problem when I need them.

The girl with the screechy, irritating voice say they open at 8 EVEN THOUGH ITS POSTED ON WINDOW THEY OPEN AT 7:30.

Bad service !!!’

Helpful staff

These guys are professional!!!

Small FedEx.

The staff was very bad. I printed a document and said that I was asked to wait for a while. As a result, I waited for more than half an hour. I did n’t wait to go to another place

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