I dont drop vehicles off there very often but they are always kind as a tow driver its nice to have somewhere reliable to take customers vehicles thanks guys

Just bought a truck from them and they were super helpful with the whole experience.Jorge was my salesman and he got me into a really nice truck and even managed to keep my little one entertained while we got everything taken care of.I will definitely do business with them again.

This is who works on our truck and where we get parts etc...We like the service here.

Not afraid to go that extra mile to make sure the customers needs and wants are addressed

Wanted a reliable, newer and economy type car for a second auto. Boy did we get what we wanted and couldnt be happier (NOTE Company name is now Pat Armstrong Ford). Paul in Finance did a super job and Kristi helped us get the right car. We also got a very good price. They are 100% as far as I am concerned

Wasn’t happy that I went to pick up a check they owed me ( I sold my car to them)… and it was for $495 less then the agreed upon amount… they fixed it after called Ford credit to get the payoff amount. I’m glad I looked!

Chris May was my salesman, he is very Knowledgeable and Took the time to understand what I was looking for. He made the buying of my F150 pickup easy and exciting all at the same time. Chris went out of his way to show me and explain to me Everything about my truck. I bought this truck by myself and was not taken advantage of being a woman. Chris has checked up on me to see if I have needed anything Since my purchase. Chris made my buying experience hasslefree and fun. Chris is a great guy and someone that can help you buy your next vehicle.Ford town center has been very good to me in the past Even though I hadn’t bought a vehicle from them. My financing experience through Ford was very easy and non-hassle. Everyone there was very nice and made me comfortable. I recommend this Ford town center dealership for your next vehicle. I really don’t have any negative comments to say.

Nice folks and the service staff is responsive and will tell you how it is. They are pretty proud of there trucks though. You could find the same truck for 5 to 7k cheaper at other dealers. Now keep on mind we did not get down to the nitty gritty making a deal either. They did not have what we were looking for so maybe if you push on them a bit you can get a good deal.

Great service! They contacted my extended warranty provider and received immediate payment. I only had to cover a minor amount. The waiting area is comfortable, and shopping is an easy walk.

Very reliable service department. Highly recommended.

The sales department is amazing. If this was for them it would be 5 star. The service department is so untrustworthy, uneducated and snooty that I would never buy from here again. I have bought 2 cars from here. The problem in lies the fact that buying a vehicle with a warranty is such a waste, it can’t be qualified as a “piece of mind.” I have such a bad taste from even walking in that half of the store that no matter what is said or done seems to be a lie or a way to take advantage. Paul and Jesse in sales are some of the best people I have met, let alone salesmen. So sad to take business away from them due to something that is not in their control. I will tell everyone I know the stories that caused me to write this review. I did write a good review on the sales end which I still stand by. But as far as the last of my warranty, it’s almost worth voiding it by having another business that I trust do the repairs. And that is sad for a company and a truck that supposedly has such a great reputation.

I have walked out of plenty of dealerships in my day. But I didnt think about it once working with Sergio Guerra. He was very prompt and attentive to work with me through email while I was at work and out of town. Not the least bit salesy. He and his team were very fair, respective and good-spirited. They didnt try to persuade me in one direction or the other, Sergio presented many options and let me decide which was best for me. I will be sending family their way! Thanks again for making this a pleasant experience!

Town Ford is the best place I have ever had the pleasure of buying a car. I bought a 2012 Ford fusion and absolutely love it! The sales men there are the friendliest people ever, I have been to other dealerships and have been treated poorly but not here. From the time I walked in the door till I signed papers and left they answered every question I had and I had a lot. I have had my car now for a couple of months and am getting everything out of my car and more then they said! I bought my car from Town Ford because of how trustworthy and friendly all the staff is there!

The only place to buy a Lincoln

Good dealership. I think it may have changed ownership recently due to a radio commercial I heard last week. Regardless, I use this facility for service on my Ranger and have shipped vehicles in the past.

We bought a 2011 BMW from Town Ford, it is a fantastic car. Originally, we had gone in with no idea that we would be approved for a car at a payment that fit our budget. But, we let Chris May know that we werent willing to pay more than a set amount a month, and we needed space for two adults, two kids, and a dog. To our surprise, Chris found a vehicle that fit our guidelines. I never saw myself as a BMW type, but I fell in love with all of the features quickly.

Well, theyre ok. Nice, but expensive, of course, no surprise there.I asked how much I could save if I just bought the part and figured out the rest ( you know, YouTube - coulda woulda shoulda) and of course they gave me a minimum number, also no surprise. I could have saved almost 200.00, which is well above the price he said I would save. I was told it would take an hour, maybe an hour and a half. Three hours later Im finally paying and leaving, and its YouTube next time.Anyway.Nice folks, though.

Update:Time and Time again this place tests my patience. In 2017 Ive only made 5 or 6 trips here but, Ive only had 2 issues with my car.3 of those times now Ive been sent home because they ordered the wrong part. Today I waited 2 hours in the lobby to find out that they couldnt even find the new part. But Ill take that over the 9 hour wait last time. 9 hours, theyd ordered the wrong part and sent my car home with no cruise control, no hill assist, no defrost and no floor heat. None of these were originally the problem! Not to mention the awful smell of what I can only guess was a mechanic who doesnt bathe. I keep being nice and accepting that stuff happens. This is a trend, and Im tired of them confusing my kind attitude with acceptance. I shouldnt have to be mean or rude to get my car taken care of but, one of these days I just might lose it.It took a few visits for me to be content with my service here.Setting up an appointment online is a joke. Call or better yet, just go in. After a few trips and members of the staff recognizing me, I began to feel a lot better about taking my car here. And then my service guy changed. At least the last one seemed honest. This new guy flat out lies to my face.If youre like me, having a brand new car is a privilege, I trust this staff. You might have to give them a few attempts to win you over but, most of them are good people who work hard.If youre smart, youll opt for a good warranty. No car is perfect. And youre never going to want to pay for this kind of service.

William Soriano, Sales Consultant for Town and Country Ford dealership did a great job helping us pick the perfect F150 truck. He listened to what we wanted and then found trucks fitting those requirements. He spent ample time helping us select the right one. He was professional, knowledgeable, and a straight talker. My wife and I found both Willam and the dealership to be very transparent with us. I would do it again, if the need arises.

Took our new car in to have remote start and ECP done. Frank (finance) is awesome. Made sure everything was handled properly in Yogis absence. The gentleman in service needs work in his people skills but the sales department Frank, Paul, Yogi, Sergio and Jesse more than makes up for him. Love Town Ford. Pats got the best people.

Polite and very helpful sales personnel

Though we didnt buy a car here, we did shop here and test drive a used car. Chris May was our sales person. He was responsive and willing to negotiate a fair price for the vehicle we were interested in. We ended up buying a different make/model of car than the one we test drove. Next time were in the market, well call Chris.

After purchasing a brand new 2011 Ranger, I found that the rear license plate screws were stripped. Town Ford Lincoln refuses though to replace the damaged plastic bumper cover which the screws screw into to fix the problem. Instead, they want to use a cheap work-a-around and use bolts which would make removing and installing the rear license plate a hassle. I dont remember using bolts on any vehicle to attach license plates and Ive been driving over forty years. A person who has a degree in Automotive Technology told me basically Why dont they just replace the plastic bumper cover? Obviously, they do not wish to spend the money to fix it like its supposed to be from the factory as a result of someones mistake of over-tightening the screws before I purchased the vehicle.I was told that the brand new Ranger came with a full sized spare tire, which is what I was wanting, so I was settled on getting the Ranger with the full sized tire. Later, I was told that instead, it had a space saver or mini-spare tire, close to the time of purchase. After some hassle, I was told that they found a full sized spare tire and put it on the vehicle. Just recently I was looking under the pickup and discovered that they put a tire that is substantially larger than the regular tires which were included with the pickup in the place for the spare tire. (A certified ASE Master Auto Technician called it ridiculous). Also, the wheel was somewhat rusty as if it had been used. I called them and I was told that the tire had been on another vehicle. They were going to resolve the incorrect tire problem locally, so I wouldnt have to make around a 200 mile trip and spend half a day for the trip, plus pay for the gas, which was good. When I mentioned to them about the wheel that was somewhat rusty and had been previously used, I felt there was some resistance concerning replacing it since he didn’t say immediately he would replace it and he said he would call back. (Maybe he had to talk to someone else first, although he was a manager.) The man called the following day and told me that they would bring a replacement tire with a new wheel. (This way, I would not have to make a 200 mile trip and my mother wouldn’t have to pay for the gas.) The deal was agreed upon. A little later though, the man called and told me basically that the deal was off--they would not bring me a tire because of this negative review and that if I wanted the correct tire, I would need to remove the review. I told him basically that I would not remove the review and that I would be willing to add the new information about them bringing a new tire including the wheel but that was unacceptable.So, after waiting almost eight weeks, the license plate attachment screw issue has not been resolved and the more recent issue concerning the spare tire has not been resolved either. I would like to mention that if a business resolves issues promptly in a professional manner, they are much less apt to receive negative reviews.

I spent days shopping for a car. Every dealership was a nightmare of agressive sales people with no concern about what car would be bestfor me. It was all about getting my money. Not the case at this place. I worked with Nathan and he helped me find exactly the perfect car for me. The best part is he worked with my financial budget. I will never buy a car anywhere else. SHOP HERE FIRST

Service department takes real good care of their customers.

Adam was a great salesperson. Not pushy at all, gave us lots of information, didnt try to upsell, and we ended up with the car that we needed. The rest of the staff was very accommodating as well!

Chad Lee is great, their financial guys Paul and Frankie are wizards at their jobs, Vern is friendly and accommodating, theyre all wonderful at finding you the car you want and can afford. I will send anyone I know looking for a vehicle to them. Mention my name to Chad if you go to him for your next rig.

Sales staff very knowledgeable and will help you find the vehicle that fits your needs

What can I say that would express the gratitude and thanks that I have for the service department and Town Ford as a whole. I came in with a genuine concern today on my vehicle and when I expressed my concern and issues I was experiencing to Bailey the service advisor, he immediately started investigating the issue. He isolated the issue and then offered a fix to correct the problem. To take into consideration ,I didnt have an appointment he took a positive approach to resolve the issue. Bailey and the service technician (Humberto Tech 150) resolved my problem on the spot. I am traveling through Wenatchee and so appreciate this customer support and experience that I will recommend the Town Ford dealership to all that ask. Again thank you to Bailey Burnham and to Humberto. You have reinforced my belief in the pride and dedication of the BLUE OVAL.

I am satisfied with the ltreatmentl at Ford.They were helpful with my problems GIVING me a loaner car while mine was being repaired.

Always a great experience with these guys. Always looking out for their customers and truly make the car buying experience awesome.

Cant say enough about how helpful Paul Harrison was in helping us through the entire car buying process. He went WELL out of his way to deliver the car from Wenatchee to Portland and get us a great deal along the way. Thanks to all the helpful and friendly staff at Town Ford Lincoln.

Left a message yesterday for a callback to repair my car but no return call! Called again today but was told from the receptionist they are busy. Asked if they do call back and was told the next day around 4 pm they START calling back. Guess they are so good there that they dont have to help new customers. Poorest Ford dealership Ive ever been in contact, or not had contact with! Horrible! Id rather have Cascade Chevrolet work on my Ford car! Glad we bought Chevys now!

Execellent clean professional service. Amazing selection of the newest Ford Vehicles.

I have purchased 4 cars from Town Ford/Lincoln with the best service. 5 Star Customer Service always!

Worst experience Ive ever had with a mechanic/service center. Took me three weeks to get an appointment after they understood that my problem was a safety hazard. Then they didnt have the part that they had three weeks to make sure they had in stock. Couldnt even spell my name correctly. Completely inept. Went to Midvalley Automotive and everything went well there. I wouldnt trust the Ford service center with anything.

I went to the service shop to get me headlights fixed. These guys were really quick. And very friendly

Best service guys ever! So friendly, helpful, and fast service.

I dont even know where to start. I had a problem with my vehicle and called to schedule a diagnostic and service for the repair. After multiple calls and being put on hold and being hung up on I got tired of it and decided to make my way to the dealership. Once I get there I was helped by a very helpful gentlemen, he begins to tell me they dont have an opening until 3 weeks later which was understandable. He then tells me that on his computer, that is a computer specifically for Ford work, says that the average hours for labor was 8-11 hours. At $120ish an hour that is about $1500 after parts, labor, and taxes. And at that point the price seemed reasonable. Over the 3 weeks I went home and did my research and found out that the labor would NOT be more than 15 hours. I get to the dealership on my appointment day and after 4 hours of waiting for a diagnostic that was scheduled at 8am I find out that they suggest a new engine prices at $7000. I ask what the price is for my other option which is to fix my car and he could not give me a firm number. He simply continued to say that getting a new engine would be a couple thousand more. Assuming the repair was $5000 ($7000 minus a couple thousand) I mention to him why the price went up from $1500 to $5000 and he said the labor was 30 hours. So let me get this straight, the labor tripled? He then tells me his estimate was rough but how did he manage to get an estimate that is a third of what it actually is (even though we all know its not 30) especially being in a computer specifically for his job. My point is I understand Ford and other dealerships have to find a way to make their money but trying to con someone of an extra $3000-$5000 is ridiculous. Keep doing what youre doing Ford because this is exactly how your reputation is at the bottom of most manufactures. At the end hey charged me $150 for the diagnostic (over an hour in labor) when all they did was start the car and hear the noise. This is what I told them the problem was from the start so I recommend you all take your time and find somewhere else to go where you will not get hustled.

Excellent - their 1 hr estimate for oil change and tire swap only took 30 minutes. Fantastic!!!!

Dudes! Hooked us up! Long travels more to go. Brothers treated us better in Washington than where we bought our Lariat in Kenai Alaska.

They did a good job on airbag replacement. (At least I hope so) only one bonus screw left behind.

They helped us get back on the road when we had engine trouble while traveling. Fantastic Service Dept.!

It was a pleasure to do business with Town Ford, they did my oil change for cheaper than I could do it for, and that was fully synthetic oil very pleased.

Best place to get a car I bought my truck there I got an amazing deal not only did I get an amazing but I got amazing customer service from my salesperson (will) he went above and beyond to make sure I was taken care of if anyone is looking for a car I highly recommend you go the town ford route and talk to will best customer service you will ever get without a doubt

We have purchased several vehicles from Ford and always had great experience with Jesse in sales. But I hate to say that we will no longer be purchasing any new vehicles due to the service department. In the last few years, the service department has constistently been disappointing and unreliable.

Always friendly staff. The pride of loyalty and repeat business shows.

Sevice department great did the job and more

Town Ford is easy to deal with. They follow through with sales promises in a timely manner with no hassles.

Love how Im treated each time I go in or get my truck serviced. Looking forward to another purchase in the near future.

We have purchase two new vehicles from Town Ford, both have had numerous problems and several recalls. The first car was a 2010 Fusion. The Town Ford service department couldnt find the electrical problem, and it spent so much time in the shop we demanded that Ford replace it under the Lemon Law. They sold us a 2012 Fusion with an extended warranty. It had valve timing problems. Because is was a warranty issue, rather than a cash sale, they took a couple weeks to get to it., and replaced the timing parts on one side of the engine. A few weeks later the other side failed and we had to take it in again. The mechanic told us if this wasnt a warranty issue we wold have fixed both sides when you brought it in the first time, because if one side fails the other soon fails.Yesterday the right rear brake locked up. The caliper is covered under warranty, but the Service Department wanted to charge me $99.50 plus tax to look at it. I had Kwik Lube & Tune look at it. It took them 5 minutes to diagnose the problem and there was no charge. I will NEVER buy another vehicle from this dealer. A one (1) star rating is too high!

I had them change my dual clutch pads for my Ford focus. They didnt torque the motor mount bolts so my engine came unbolted and fell. I had them put my engine back on and I came back 100 miles later to have them retorque the motor mount bolts to make sure it doesnt fall out this time and their service department taunted me and harassed me for questioning their work. They then continued to blame me for my engine falling out because I changed my battery myself. I have NEVER been treated so horrible and treat like such an idiot all because I wanted to make sure my vehicle was safe! I WILL NEVER DO BUISNESS THEIR AGAIN!

Love these people took great care of all my needs

Excellent & knowledgeable sales staff. Made me want to buy it ALL.

No car dealership repair is for the faint-hearted, but as far as I can tell theyve been very fair, efficient, and trustworthy. 🤠

Very courteous, professional & thorough

Love Kristi.She always takes great care of me.

Great people highly recommend it the nicest people in town

Nice people. Well organized with a knowledgeable staff.

Replaced our steering callum. Good job price of the unit was expensive but well worth it. It only took 2 days

Purchased two new vehicles from Town Ford. A 2010 Ford Fusion and a 2013 F150. I am a Chevy fan at heart but becasue of the friendly service (that the others in town severly lacked) and having an AWD sporty looking sedan that the other makers did not have I purchased the 2010 Ford Fusion in Nov. of 2009. All my service appointments have been red carpet like treatment. It was a pleasure to go back and purchase our 2013 F-150. My son also was treated with respect and joy when he also purchased his frist new truck. I have not had a bad experience yet with the service and hope to do more business in the future. I might add that the vehicles are also top notch!! Good friendly fare service means a lot and it sold me.

Good people and great deals. Town Ford.

Excellent customer service and thorough service department.

This is a car dealership that offers excellent services.

Nice people to deal with!

Customer service to honor bumber to bumper very lacking

Got to love oil change for life!

Fast, polite and easy to deal with.

You guys are the greatest

Good people to work with.

Courteous and prompt service.

I work there

The sales people are very friendly and answered all my questions

The service department was prompt, friendly, helpful, and communicative

Service department needs some serious training on customer Service.

Best ever

Excellent service.

Places of joke

Prices where high

Great!!!!!!

Well, the only time I went, it was excellent, great .. Uma 1500 again, Sergio attended us very well.

I am very satisfied with the vehicles they sell to customers. Thank you

The service is poor