The pharmacy is closed on weekends. The drive through is closed. They have lines to the front of the store. It’s CRAZY! I have to have my dad prescriptions sent somewhere else. You can’t even get a person on the phone. They gave me a old prescription for a refill instead of the new script. Then you have to wait to try to get them to take it back. They are the worst!

**This review is for the pharmacy Department only**The customer service in the pharmacy Department at this particular Walgreens is by far the worst experience ever. I am going to change pharmacies. At least 320 minute wait in the Drive-Thru with nothing but two cars in front of you. Sometimes over a 30-minute wait just to drop off a prescription inside. The staff is anything but friendly. The pharmacist is rude. When you call the pharmacy about a question they put you on hold right away and every 5 minutes they pick up dont even say anything to put you back on hold. If youre lucky after 20 minutes on hold you will speak to somebody. Which isnt much help anyways. After 20 minutes if you dont get to speak to somebody you get hung up on to have to do it all over again. A lot of times they dont have your prescription in stock. Even though you pick that same prescription up every month you think they know after years they should have it on hand. So you didnt need to wait at least a day or two to get your medication. Recently I had a very important antibiotic ear drops prescription and I had to wait 3 days just to get it. I was in a lot of pain and things like that shouldnt happen in a pharmacy. It truly is horrible to deal with. If there was Zero Stars Id give it.

Pharmacy review:Everybody here takes their sweet time. They are often short staffed.If you think the drive through will save u time, think again. Plan on spending at least 25 minutes for a prescription that should be ready.Another interesting fact is that they call you to tell you your prescription ready 5 minutes after you went to pick it up and were told it is not.One of the worst customer services around the New Haven area.

I dont understand what is going on with the Walgreens in downtown East Haven. They have been completely understaffed. The drive-thru has been closed. There is no one to answer the phone and the lines for the pharmacy or out the door. Today after waiting for 20 minutes in line for the pharmacy, I asked to use the restroom because of the long wait. I was told the restroom was out of order. Now I certainly can understand that one restroom could be out of order but they have both the mens and a womans room. I guess the corporation that owns Walgreens and the shareholders are happy because they made more money today having few employees. Totally disgusted!

They should not be doing testing here. They do not have enough staff to man the drive way and the counter. I waited 15 minutes in the drive through line for what should have been a 3 minute appointment.

Its usually fast and easy in East Haven. Waited on hold for 40 minutes, today, before giving up. You guys should keep in mind that people waiting on hold are customers as well.

2 hour wait to get a flu shot, go somewhere else!

Pharmacy is aweful. I ordered medication friday afternoon. On line said it would be ready Saturday after 11 am. Went Saturday at 230 was told to come back next day. Was not ready. Went back sunday at 1030 am still not ready. Just called at 130 pm still not filled. Aweful

The pharmacy is a complete waste, they make you wait 5 minutes and they totally forget about the people who are waiting.

S***show. Never again.

My doctor referred me to Walgreens. OMGoodness! Pharmacy is accurate, takes medication history, gave me discount coupons, and were courteous and quick!!!!! EVERYTHING CVS IS NOT!!!

Most friendly & helpful Walgreens pharmacy staffConvenient location

I took my mother to the hospital because she was vomiting, weak and very sick. the hospital printed out a paper of all the medicine they prescribed my mother and ALL of them said that Walgreens received them and when i went there to pick it up the lady claims they didn’t get anything. so now my mother keeps throwing up after the hospital got it under control. thanks so much walgreens.

They gave out my private information on someone elses prescription. (Happened to be a crazy ex who I didnt want to know where I lived). When confronted they had no answers and only empty apologies. Nice job breaking HIPAA guys...Will be speaking with an attorney. Avoid this pharmacy if you can.

Nice offering for the photo section. but not many items. Downtown branch is better.

I just went with my morher to pick up her medication and the lady in the counter was the ruddest person Ive ever encountered. She gave my mother such a nasty attitude even rolled her eyes that I was astonished. She needs to learn some customer service. Im happy my mom is such a nice person, she said she always has that nasty attitude. I hope she encounters someone with the same nasty attitude to put her in her place. I will definitely send a message to Walgreens regarding this.

Ever time I go in there they are also helpful. Love the photo people there always helping me with something

Im not surprised at the crappy reviews on here. I had all of my mothers prescriptions (approx 10 per month) transferred out of CVS and to Walgreens because of several errors at CVS. In the whole scheme of things, I think the errors at CVS were minimal in comparison to the number of hours I spend per month arguing with Walgreens over BS. Guess its time to transfer all of them back to CVS again.Walgreens - East Haven:1. Incompetent, uncaring staff2. Automated phone system that makes it nearly impossible to get to a person until your frustration levels are sky high3. Prescriptions that are never sent properly through insurance so I spend time on the phone with Medicare only to learn that once again, Walgreens made another error when submitting the claim to Medicare.4. Incorrect information given to the patient when there are delays in filling a prescription, again blaming the insurance for a delay in approval, only to find out that it was actually due to an out of stock issue. How do you go out of stock on a life-saving required daily medication?

This pharmacy is fantastic my go to every time

Great pharmacy staff

Rude, Specially on the pharmacy ! Omg! I just ask a question and she said ohh well i dont care i dont have time to look for that type of medication,!!

Dont expect to get any help at this joke of a Dr Office, Charged me $500 and sent me on the way.

The pharmacy opened 10 minutes late. The girl at the counter was rude. 20 more minutes to wait bc they deleted my prescription. No how anyone plans on spending a Sunday morning. Will never use this pharmacy again.

Convenient

Kind, professional pharmacy staff.

Ive been waiting for my prescription for 6 days !!!

They no longer have a drive thru. To pick up my prescriptions is always a hassle. They went from bring the fastest and reliable to being unreliable and extremely slow.

Very terrible they do not have staff that speak Spanish during all hours of operation.Llamas you put Spanish selection and they attend you in English and nobody wants to speak Spanish.