I was able to find what I needed quickly on my own and the cashier rung my purchase quickly. This place is convenient because it is less than a quarter mile away.

Extreemly poor customer service, placed online order previous day and walk in the next day, 1st customer in the morning, the manager looked up the order and didnt even check inventory and just said none in stock and canceled the order. I walked over to the shelf and there was at least 10 of the items. Staff member didnt even try to resolve the issue and told me to reorder it online. Took them another 25 min to verify it was ordered again before i could leave the store. This place is a joke. AVOID THIS STORE.

Nothing but great things to say. Bought my first car and had quick and friendly help with putting wipers on for the first time. It may seem simple but that’s something big to someone like me, The staff was a great help and I could tell it wasn’t just because of their job. I can’t remember the woman’s name but she and Luis were just great I will definitely be returning soon.

Nice business place with good parking place and nice team.

Very slow service... Prioritizing callers over customers in the store.

Poor customer support. Brought in a starter and their testing machine was not working. I told the man at the counter, that I was not sure that it was the starter. I asked that since the testing machine was not working, if I bought a starter and it didnt solve the problem, could i return it for a refund? He said yes. I installed the starter and it didnt work. I brought in the starter and explained it to the man behind the counter. He suggested that I call the 800 number for help. I did that and waited for approximately twenty minutes until finally Anna on the other end decided that I should have taken the starter to another one of their stores to be tested and I was not refunded my money. For a relatively small price they could have kept a customer happy, but they chose not to.

Yes it was nice Nate was very nice and professional took his time and very helpful.

Anything and everything you need for your car is always there

There was a lady at the cashier and she was very nice, but honestly it’s like any auto parts store. I see no concerns it was very clean and the staff were very respectful.

Elvis went way above my expectations helping me out today! He helped figure out what I needed to get back on the road safely. He was friendly and professional, totally made my day. Thank you Elvis for helping me.Sincerely,Cindy

A+ service, they carry the best battery in the industry , Die Hard battery.

All Your auto needs. a needed business. helpful.

Good almost available

Called to See if the battery could be installed in my 2011 GMC, A man answered the phone told me that it wasnt gonna be done because it was raining but I can come down to see if someone was willing to put it but all I wanted to know was where they gonna be able to install because my battery is located in my back seat not everyone can do it very poor customer service dont wanna deal that kind of mess When dealing with your car

I think there tooo expensive or maybe that’s just me but hey

Great! Recommend to anyone.

Easy access good price on what you need for your car

Great experience! Elvis and Dennis were very helpful and the staff is friendly and attentive.

Very disappointed in the place.. went in to buy a Part but wasnt offered hep.. I got a phone call so I had to leave.. a young lady yelled from across the store of I was going to pay what I had in my pocket in front of other customers.. very embarrassing to be accused of stealing.. I said it was my cell phone. That if she other the other employees wanted check me.. all she said ok.. didnt even offer a apologize.. very unprofessional

After traveling around CT looking for help with our Jeep wrangler battery my bf and I stopped at Advanced Auto Parts in East Hartford. I can not even put into words how helpful Richie was. I heard other employees asking him questions and it sounded like he was the manager. Advanced Auto Parts should be pleased that they have Richie as a mngr or employee. He was so kind and helpful. 5 stars for Richie and his team. *there was also a young lady with long dark hair and glasses that was also helpful (I do not remember her name but she was memorable). ThanksGuys, you saved the day,... heading to the beach! *** thanks to you guys!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

The staff is terrible, I know more about cars. Long wait just to pay for something

Great service, and Advance Auto always seems better organized than some other auto parts stores. They are my first choice every time. Be sure to take advantage of ordering online and picking up in store to get 10-20% discounts.

Great customer service.

I was pretty nervous going into a car place to pick up a part, especially in a very unfamiliar area. Customers seemed more gruff outside than Im used to. I went in to pick something up, and even though it wasnt upfront, the guy who had just walked in for his shift took me from the line I was waiting in and fixed everything. Answered a bunch of questions and didnt treat me as if I was dumb. Was very helpful and fixed the issue quickly. Left there with my parts and for a cheaper price than I had found elsewhere!

Simple tasks and they wont help. I needed a light changed on my truck. Just a head light. And the guy said Ill sell it to you. Great to know I can have a light in the package. Thank god for auto zone

Very helpful team members

Decent stop for auto parts but the place is usually very busy. Getting a simple item & checking out can take 15 minutes, especially on weekends.

Good service, loaned a couple tools and cleared codes for us. Got our car fixed during our lunch break.

Almost always have what I need. And easy to get in and out of. People are good , helpful , and quick.

Ok place with good customer service

I placed an online order.I placed it in the wrong store I asked if I was able to get it transferred at the store and the response was.I dont know how to do that I think better training is needed plus after you ask them to cancel it takes over a half hour to get confirmation your order was cancelled

Nice store if you know in your mind what you want ahead of time not the most knowledgeable staff ever

Would love if they carry dsm parts but other then that good place

Good prices but they didnt have everything that I needed.

They are in advanced auto parts store. Very helpful employees knowledgeable and always ready I am so glad that they are available

Never have any parts and very slow workers

Never again stepping into that store. Didn’t even received a call from corporate when I made the complaint not even going to explain. Manager including with cashier are rude and inconsiderate. Don’t waste your time or money going to that store.

They were having some kind of issue. Service was very slow. But not entirely their fault.

I when to buy brake fluid prices was nice🎉🎉

Well stocked ,great Customer Service Bilingual staff

A place of nessessity if you own a vehicle.

Top quality auto parts have great fiscounts

Great service, Alberto was very helpful.

Fast, helpful, courteous - nothing more could I want

Just save your time and some money. Get the quality parts you need on line. You cant return the crappy parts you get here and the will be defective.

Always friendly and willing to help.

Very good service and well knowledgeable people

Staff was very nice! Had me in and out.

The staff was very helpful what I needed

I have a problem with online hours say 8:30 and Im here at 805 at the store with workers inside and they are locked and closed at 8!!

Helpful staff and pretty good service

This place was okay its hardly ever busy unlike the other store across the street is always busy it takes you forever to get a part so when they are busy I go right across the street to Advanced and Im in and out

It has the parts u need like anywhere else, employees know just enough also

Excellent Services

The guy who helped me was great

Never get the right part always have to go back at lest once

If there was a way to give no stars I would! Worst customer service! Line of customers and 2 guys in the back chatting!

Friendly staff always helpful

Its an average Auto shop. No pros or cons

They never have enough employees or the correct parts

Right across the street from my house and theyre always open

Great Customer Service

Great customer service

Parts are in stock as advertised on website.

No good at all

Great prices

Good deals

Experience and helpful

Okay on their prices

Great service!!!!

The best

Knowledgeable and quick

Go to place for parts!

Vary good

Always help with everything you need

Service was not great

Good service

Poor costumer service

Untrained employees

Ok

Good

Gd

You

They need to hire more people because it is long hours waiting for them to attend one and when they serve one they do not have much experience. Many pieces are very expensive and other Auto parts must be treated.It also happens that they do not have the pieces that one looks for, they send them to look for and they tell one that they will be ready by 3:00 p.m. and they pass 3:00 p.m. and the days do not arrive and nothing I think they should improve in the service .

Very good place

This store disappoints me more and more, they tell you that things arrive the next day and nothing, and they never give priority to the customer, they always talk to each other and one last.

Regular