The baristas are friendly enough, and the store always seems clean and well-kept. That said, Im disappointed about half the time I visit this location because thats about as often as they run out of iced coffee before I even get here-- which is almost always 2-4 hours before they close. I end up getting a cold brew, which is fine. But they charge me the cold brew price, which is not fine. Ive been to Starbucks stores all over the country, and until now, Ive never been charged extra for their failure to plan. Theyve always just rung up the iced coffee and substituted cold brew in the actual drink. If theyre going to have iced coffee on the menu, they should either make enough to last through closing time or be willing to substitute cold brew at the iced coffee price. The other problem I end up with is that, rather than getting my refills for free at my membership level, I have to pay full price for another cold brew. I havent given them a hard time about it because the shift leads and managers who trained them (incorrectly, in this case) havent been around when its happened. If I busted their chops about it, Id just be another a-hole customer telling them how to do their job... but I do hope the store manager sees this review and does something to correct this situation. If youre going to have an item on the regular drink menu, then youd better have it available from open to close. If not, take it off the menu or offer a suitable substitute for the same price when youre out. Anything else is just bad business.

Really good location. Theyre really busy almost every time were here. I ordered ahead and really appreciated how theyre doing mobile orders right now. They are holding the items back and asking who you are before setting your drinks out so everyone isnt touching and breathing all over everyone elses drinks. Really great experience!

Waited 15mins at the window after paying for a coffee that was only a quarter full….

Every time theres something wrong. Wrong drink, super long drive through times, pos systems down, wont take cash. I would highly recommend going to the Starbucks in target across the street or in Kowalski a little further up the road. The finally straw for me was the adjustment of the hours. Now 7 am to 230 am. Go else where and dont support this business.

My absolute go-to coffee place!If youre wanting something sweet, I recommend the Cotton Candy Frappe (aka vanilla bean frap with 3 pumps raspberry syrup)

Where do I begin? I have been to this location several times. I am sooooo tired of having to tell them how to make my drink. I am also exhausted of paying for extras just to get my drink & the extras I have paid for not to be on there. I am very frustrated with this. In addition, there is ALWAYS something happening at this location from not having machines to having to close randomly at times. These drinks cost too freaking much for you all to play around.

While we have come to enjoy the consistency of their products from location to location the order was not as I ordered today. As I was not in an area I normally find myself and it was a peak time I didnt go back to have them correct it and sucked it up. A bit disappointing none-the-less.

Depending on who is making your drink...its a 50/50 chance u get a decent one at this place. And the paper straws, can take a hike!

Excellent service, good and hot coffee!

My drink was barely a Vento, it was very busy but I at least get what I paidfor

Drink was ok but the breakfast wrap left much to be desired, it had very little flavor. I even told my son who was with me that it compared to cardboard if that gives you an idea how it tasted and its texture

My favorite Starbucks! I am a regular to this location. It’s very rare if I have a bad experience. The staff are always friendly, even when they’re crazy busy! The one thing I find a bit odd is that when I order through the drive thru, depending on who is working, they ask how I’m paying for my order. Just seems sketchy to me and I’ve never had this happen at any other location. I understand maybe if it were crazy busy, but they ask even if I am the only person in the drive thru line. Seems like a LP red flag to me.

Check the Starbucks app for hours not Google. Thursday opens at 7 or something.

Please if you want to have and start your day beautiful do not come to the Starbucks today March 27 At 11:27 AM the girl in the drive-through was the most rude person ever,from the beginning she was rude I asked for a certain size she was disrespectful. I’ve been asked if I can order a certain sandwich and she kind of gave me an attitude.If you don’t like your job then go find a better job don’t make everyone else’s experience horrible🤦🏻‍♀️

You can pretty much expect your order to be wrong because it usually is

I am VERY DISAPPOINTED in the Regional Management! I am a Disabled US Veteran, and the delivery people block either ALL THE DISABLED parking spots, or they block the entrance/exit to the strip mall. I have contacted the local police. The delivery people jacked their brakes, nearly hitting my and my son - and they laughed as they pulled away. STARBUCKS could be facing a disability discrimination suit if it continues! Photos of one time are included! This happens quite a lot.

Always friendly and helpful. They are working hard during the pandemic and as busy as always. I cant give them 5 stars because they make mistakes on some simple orders that once you realize they are wrong, you dont feel like going back and waiting in line for them to correct it.

Love Starbucks refresher drinks!!!! 💙💖🤩

Currently of you go inside you must order from app.

Staff is always friendly when I visit! Love getting asked fun questions through the drive through!!

I come through this drive through this morning, I’m dog sitting for my sister so in addition to my basset mix, I also have my sisters all black cane corso mix with me. This is two good size dogs, one of which has been referred to as “scary” several times throughout her life. The baristas here were so incredibly nice and friendly with them and even offered us pup cups. Upon arriving home we had a **SQUIRREL!!** moment that landed me on my butt and coffeeless. I went back and in addition to giving me excellent service even encouraged me to come back through with them again!! Such a wonderful experience.

Great pitstop for coffee or tea before exiting ramp unto 35E. Easily spotted from cliff Rd. Spacious seating.

Yummy but pricey

Chiara Best barista ever ! 🥰 she provide very good service and she also was very gentle and kind. 👍 definitely recommend this place to be your 3 minutes stop ⏱

The girl Erin got the order wrong, no whip but added whipped. She grabbed the drink without a word, made another drink and hand the drink to the person without apologies, mind you we’ve been waiting for a long time at this point.. bad customer service, the manager was too busy chatting.

Mobile order was ready 2 minutes earlier than what was quoted in the Starbucks app and the drinks were delicious. Staff was friendly as well.

It was very busy, but the staff were fun and friendly!

Time has changeCloses at 2:30

This is a great place to sit and catch up with a friend, or settle in with a good book. Fast friendly staff, and a variety of seating options.

Frickin fabulous

Not to impressed lately with this Starbucks location. The coffee cups with lids get over filled that result in a mess in your cup holder. The staff on the weekends with the exception of a few typically mess up orders and back up the order lane. The speaker is also to close to the ground where you cant hear to good and staff probably cant hear folks either. Jeez, buy a new speaker and update your menu presentation quality like most of the other locations. Step it up management, people are ordering coffee not full Thanksgiving meals. Mostly, please stop over filling coffee cups!!!

Friendly service and attention to detail making a great Irish Cream Latte!

I order bakery with my coffee via Mobile app on my way to work. It wasnt rush hour at 6:30pm. My bakery was not included. Ok, I waited for it but then the worker handled my food without gloves and face mask DOWN ON HIS CHIN while talking and giggling. I just left without a word. This behavior should be evaluated, especially during COVID.

Hard to hear at the drive thru

AMAZING WORKERS!!!!! Give all of them raises!!!! I went in today and was greeted so kindly by a guy with light brown/blondeish hair. I could tell that they work really hard. Drink was out fast and was made gorgeously!!!!!!

They sell overpriced coffee but even in a rush, they are nice and kind staff. Mobile ordering is the best way to go. In, out and on your way.

Great suggestions, friendly, and fast service.

The folks here take every precaution for Covid and they work hard to get everyone their special beverage. The only problem is the drive-thru is very long. If you order from the mobile app, be sure to choose in store pickup.

Was Really Not Cold Enough, and Not Any Flavor, very disappointing!!

This Starbucks has consistently been rude and not seemed to care about me as a customer. They even kept my Starbucks card and tossed it. Good only for free birthday drinks I guess.

Terrible service not sure because my different color.I been there couple times and once times my coffee cup just half and half cream without coffee, the next time my coffee W totally not like what I wants annoying. Make me feel never go to Starbucks any more I rather make my coffee at home from now.

The drive through took a half and hour. My drink was half filled. I will be going to other Starbucks from now on.

There was a long line just before lunch time in drive through, my turn came after close to half an hour. Plus the drink I had ordered along with the bakery item were both substandard. The drink tasted like it was missing some ingredients, and the bakery item was ice cold even though I had specifically requested that it be heated up. Will avoid this starbucks in the future as far as possible.

The restrooms are immaculately clean and smell great. It is the only reason I ever go to a Starbucks, and this one has the best waste disposal units ever!

Always friendly. Drive-thru is fast and accurate.

Hot drinks here and more

Starbucks is expensive but occasionally I splurge and this location had great service.

Fast service like most Starbucks. Staff was wearing their masks during the pandemic so thats always a plus

Always great coming here but todays line was very long and waited in line for about 49 minutes

Terrible service, too many times to count and rude cashiers. I saw one of the employees wearing a U.S. Postal service sweatshirt instead of a Starbucks uniform, sick of being treated like a non valued customer! Got my order wrong everytime, never fails. Too fast paced and disorganized store to care it seems. Starbucks Gold means what again?Updated:12/10/17,I will no longer visit this Starbucks after the pathetic service and them being out of Breakfast Sandwiches at 9 am! I have nothing good to say about this location, the service and lack of supply (as this has happened more than once) makes the brand less noe in my eyes. Yeah, they have a drive-thru, but I never utilize that. One of the worst SB I have been to, in the dozens of States and location I have frequented.zz

Who doesnt just love a late morning Mocha?

Aa

Love this Starbucks. Staff is always really friendly, and the drinks are good. I went through the drive thru during the pandemic, and all the baristas were wearing masks and staying safe, which I really appreciated.

Love Starbucks wherever we go. Friendly service. Excellent beverages. Iced or Hot. Good price point. Unfortunately long lines.

Everytime I visit this Starbucks I am pleasantly surprised by how welcoming and friendly the baristas are! They are very fast and always get my order correct, even when the line is several cars long, I can get through the drive-thru quickly!

This Starbucks is near my house and I have an unhealthy addiction to make a stop almost every day before work. The barista who works the drive through most mornings always makes my day! Her name tag was a bit worn off, but I think her name was Tina (??) Or at least it started with a T. Anyway, shes great! Always positive and always giving the best compliments. Definitely makes my morning to set the day off right :)

No free Birthday drink on my Birthday. 😥

Fast and friendly, whats not to love?

Starbucks is a very interesting coffee shop and its different then others. It has pretty good coffee but there seems to be a community around it. I first started going to Starbucks when I got a gift card for a present. I wasnt able to spend it because the people in front of me bought my drink for me two times in a row. I was very grateful for this and it made me want to pay for the persons drink behind me.

A few days ago I got in a line of about 5 cars, I was the 6th one. I got in line exactly at 2:51pm and by the time I got my drink and was on my way it was 3:26. Absolutely ridiculous the staff now are extremely slow.

I love getting oatmeal Saturday mornings. However the last 3 times Ive gotten it from this store, Ive been nothing but disappointed. Its been oatmeal soup, blueberries were missing (from the blueberry oatmeal that I ordered!), or the brown sugar had been missing. Today, I specifically asked them to make sure therewas brown sugar in it. Guess what? No brown sugar. I was also asked today if I wanted it hot. What????

Yeah I mean its a Starbucks, so it is largely the same as any Starbucks. What sets this one apart, in my opinion, is the amount of caring and professionalism that the employees put into their jobs. Special shout-out to Annelise, who always knows how to make my day brighter!

Best coffee anywhere! I LOVE their Sumatra best. You cant beat them and their service is usually fast and friendly. My favorite coffee shop bar none.

Great service and drinks of all kinds.

The intercom is in such a horrible place that the workers are unable to understand orders. Starbucks workers should also say the order back to the customer because the worker forgot to ring in the two drinks I asked for. I could have clarified it when ordering and not when I was up at the window to pay. Other than that it is good drinks, etc.

The staff was very friendly, but the service was not very good. Waited in line for an extremely long time in the drive-through. The person in the car in front of me waited at the ordering station for five minutes with no one talking to her. I had to call the store to let them know we were back there. There were about five cars in line behind me. Then when I got my drink it was iced instead of hot. Just seems like it’s not running very smoothly. I waited in line a total of 14 minutes. I know that seems very ridiculous to complain about a line, but when you’re in a hurry and on the way to something important and you just want to stop really quick at a drive-through for coffee, it’s kind of disappointing when that happens. Maybe it was just the day. Like I said, the staff was friendly though

Coffee was good but we froze because of the door constantly opening and closing. Its a very small coffee shop so Im sure it couldnt be helped. There was also a lot of ice on the sidewalk in front of the door which made going in and out pretty treacherous. Looked like it hadnt been shoveled after the last show fall.

Staff is awful, I got a soap latte, excessive foam and felt ill after consuming some of it, i dumped it out and the soap suds were obvious. The staff intentionally put hand soap in my coffee.. TWICE... I requested they remake it and they once again added soap to the latte..

Love the drinks. But when I went in to order a simple java chip frappe it took more than 20 minutes and I was late to work. They kept pushing drive through orders before the orders in store. Love his place but doubt in Ill go again. The wait isnt worth it

I really like this location. Fast, friendly, clean.

Custmore before me at drive through had caused a major issue...long wait. I had plenty of time today, but Ive never waited that long! Anyway, when I pulled up, the girl was mega kind and friendly and said my latte was on the house due to the wait. Beverage was hot. Great job!

I usually dont have an issue with this starbucks, but tonight i got a old coffee thats been obviously sitting out or they just didnt properly make my coffee the way it supposed to be. Either way it was watered down and it definitely wasnt a nitro cold brew with sweet cream...

I drink black coffee... they cant screw that up. Well I do love the Nitro Brew

Love them as a whole but I went to the cliff location and they got my order wrong.

This place is a little on the slow side dont got if your in a rush

This is truly the worst Starbucks I’ve been to anywhere in the world. The employees seem to be totally unmotivated to pick up the pace when they are busy. I think corporate needs to give this store some serious attention because additional training or better management is clearly needed.

Drinks are usually made right! The girls in the drive thru window openly complained about the customers behind me in line for 5 minutes while I waited for my one drink.... Maybe just close the window instead of being rude.

Great service even though super busy. Good spot for a meeting, you can spread out.

Coffee is good. Staff not so much.

Standard bucks. Seems the parking lot is full frequently though, good thing they have a drive through.

This is a rating for this specific location on this specific date. I preordered with my mobile app as I frequently do...I arrived 4-5 minutes after my order. I waited another 4-5 minutes as I watched them fulfill drive up orders.The store was not busy, but the staff was engrossed in training new staff. I stood there, not one person noticed me, not one person asked what was waiting on. When I finally got someones attention she questioned whether I had actually placed my mobile order. No apology for my wait.The barista, the only person who was actually busy, was the only one to apologize.

Asked for a coffee refill at the drive thru window. Window lady was not friendly at all. Handed me a cup of coffee and I asked for extra cream, since she must not have heard me say refill. No biggie. She must not have dumped any out, cause when I went to pour it on my mug, it was completely filled to the rim and spilled all over me and my car. Stained pants, burned hand, what a great start to my day. Thank you for that. So pissed right now

Every time I have gone through the drivethru at this location it has been a ridiculously long wait, today included. There were only five cars in front of me total and we sat for 18 minutes from the time we pulled up to the time we got our order. I have never experienced such slow service at any other location. Get some more people hired or something. I shouldn’t have to leave my house 30 minutes early to accommodate a Starbucks run.

The staff is friendly and helpful even during morning rush. I enjoy going to Starbucks overall because of their Rewards system but the long morning lines in the drive thru really encourage me to go to Caribou that is 1. Closer (off of 13/11) and has plenty of parking to go in and buy.This is my afternoon/evening coffee spot. Just not for mornings.

They were fairly busy with the morning rush but you wouldnt know it with how upbeat and bubbly the ladies were. I would recommend going inside as the drive-thru is always busy.

I come here couple of times a month. The staff are friendly. The wait line is usually a lot for both inside or drive through. The service is usually good but they did get my order wrong couple of times.The drive through needs to have the screen or the tv or whatever it is that shows what you ordered and what they put it as. I still don’t know why a lot of branches have it but this one does not!The employees need to know what is on the menu! You can’t just say we don’t serve this drink when other employees know what I’m talking about.

Lines out the door and around the building, never made it in.

I merely ordered a venti cold brew with room for heavy cream and was given a grande cold brew with too much cream in it; I told the person that they made it incorrectly and I needed a venti. I was given a nice eye roll, and a sweet condescending “is this enough room” “is this the right size” etc.. and when they finally gave me a venti cold brew they wouldn’t give me the heavy cream and walked away, so I just left. I would NOT recommend this location and will never be back. The staff was not helpful and didn’t seem to care about its customers; could use a little less attitude 👍🏻

I enjoy going to this Starbucks to have coffee with a friend or my mom. Theres always enough room to find a comfortable place to sit & visit. The Mocha Latte with coconut milk is always an excellent choice!Gluten Free (GF): breakfast: ham/egg/cheese sandwich + several GF snacks/cookies/bars available for purchase. I am recommending my favorite KIND Bar - Cranberry Almond - be added back to the Starbucks selection here. A very popular choice & best flavor!

Shout out to all my fav. Annelise(both of them), Nadia, BRAD, Olive the Olivia, Creek(Brook), Uriah. I swear i didnt forget about the 9 other people that i love to see there, But Ive got to go study. This place is fantastic Wish hey had more outlets and Bigger tables so i could.

Love the place. Happy staff, friendly. Made to order . Typical price for a chain store. I swing in every other day.

So incredibly slow for the drive up. It took over 5 minutes just to order.

The place was nice but they got rid of their smoothies.

Love them. Cant wait till the chestnut praline latte cones out

I always think i could get better coffee some place else

They are so fast and friendly the best experience everyday

My favorite Starbucks in Eagan. Pleasant staff with a drive threw. Recently remodeled. It is a comfortable place to sit and talk with friends or have a quiet cup of coffee. There are others closer, but this is my go to venue.

Great staff, quick service, nice place to have your coffee, place is clean !!!

Ok. But caribou is a lot faster service

Great service. Fast