Ordered online one day. Drove to Durango Home Depot the next day and picked up my order. It was quick and easy. I really liked having my order ready to load. Use the online ordering option. I think youll like it.

Its a home depot. Not much to say here. They had a fridge I needed and though a waited a bit to get it brought out everything pretty much went like clockwork.

Pick up item needed and left. Fast service!

Big store, almost have everything you need for your project. Sometimes is hard get help from workers,no many around there.

Always find what I am looking for.Good selection of pots in the garden center.

Great place has everything you need. The staff are also very nice and willing to help you find what your looking for.

We lovingly call this place The Hundred Dollar Store (HD), because we can always get at least $100 in every trip.

The associate who offered to help me was so friendly and went out of his way to make sure I was taken care of. He even walked me out to my truck and helped me load my purchases!

I was pleasantly surprised they had walnut and hickory and some other hardwoods for sale. Fast service despite being very busy. Cashiers were pretty friendly as well.

Sad experience here at the Durango location. We have never been disrespected or discriminated against. The gentleman in the service department was horrible and disrespectful. I wish I would have got his name to blast him return the favor of disrespect.

Wish I could rate with 0 stars. Absolutely horrendous customer service. I had to walk around for 30 minutes looking for help and not a single person would try to help.Went to the service counter and was treated horribly. When I finally got someone to the area I needed help in i was refused service.

Not the most friendly store. Usually when you visit a home depot, your greeted and can find assistance easily from employees. This is not the case at this one. Tried finding someone to answer a few questions in the tile area, and could not. Will travel elsewhere next time.

Its ok but they need a greater at the door too loose there

Absolutely horrible customer service, canceled my order and could not tell me why. Hours and hours down the drain because these guys dont know what they are doing. Will always source from a local lumber yard or literally anybody else to save time and head ache. Seriously, get it together depot

What can you say it was a home Depot, they didnt have the exact thing I wanted but they had something that was close enough.

Incompetence reigns at the store. They will lie cheat and steal from you if given the chance. They literally did all three to me on a mixed online and pick up in store order that I canceled.

Traveled an hour to purchase trim that was shown in stock on line. Confirmed that it was in stock by calling the store as well. Got there, only 1 of the 10 pieces I needed was there. Inventory numbers need to be updated more frequently. Also, its amazing how many employees will walk right by you without offering any assistance. When I did flag someone down for help, they said that it wasnt their department and Id have to find someone at that desk. Well, no one at the desk but thanks anyway. Finally went up to customer service and explained what I needed and how I confirmed online and by calling. CS employee said, you cant believe any of the stock numbers online. To which I said that I also was told over the phone that there was 14 of the item I needed in stock. She pulled it up on her computer, sure enough, it said 14 in stock. To which she replied, those numbers get entered on Thursdays. Awesome job Home Depot. Keep up the sub par service 👍

Plants that are dying in August should be marked down but they still want full price for them

Samsung buyer beware!!Do not purchase Samsung products. Our new stove has failed twice in the first year of ownership. We have called for warranty service three times and to date no one has responded. I will NEVER buy a Samsung product again.

Both employees I asked for assistance were extremely helpful and easy to find.

Would be nice if they restocked windows

Clean bathroom, however I am concerned for who ever was in their last. They may need to seek medical help. Ill never forget that smell

All HDs are the same and that is what makes them 5-star in my book. Consistency is key!The personal touch is the great people from the community who work there.

This Depot is just like all of the rest. The plant selection is really nice.

Typical your Depot cant find much that you need theyre kind of going towards away Lowes is its ridiculous everything online

Received a call our appliances are being delivered on Friday, March 26th. Today is Saturday March 27th, we are still waiting. The issue is, they dont respect their customers time and never called that there was a delay. We called this morning and was told we were on the schedule, she was not sure why they werent delivered. She rescheduled to deliver them next Friday, unbelievable!!Guess thats what happens when you dont shop at a trustworthy company like Amazon. Home Depot kiss my grits!!

11/29/20 Saturday 10:45amShopping for Organic soil. 2 young men blocked off the small area (infamous Home Depot orange gates) and left the area as I was shopping right there. They were going to move a pallet of soil. I swiftly went behind the gate to grab my soil. They came back and shouted at me to leave the area without asking if a needed help or offering assistance. I requested to the mature lady at the CUSTOMER SERVICE desk (careful to not be a stereotypical “Karen”, to speak to a manager. She showed zero empathy or concern, she told me to get their names before I could speak to a manager. I explained that it was not the young associates fault, but rather a management training issue. She rudely retorted, “they ARE trained”. Apparently, not, ma’am. I returned all the Christmas lights we purchased because of this encounter. I never was able to speak to a personnel manager.

Price gudging at its best. Quality is way down (no better than walmart). Prices through the roof. Employees disappear when needed (not like they know anything anyway).

Shop local instead!!!! When an assistant manager tells you “Call corporate headquarters” you know you are dealing with people who don’t care about customers!!! Terrible customer service and response. They sell poor quality products then tell the customer that’s just the way things are. Wish we had another option in Durango!

I was not impressed with the staff. They also didnt have a lot of things on their shelves.

I, usually visit this store everytime I go there to shop, Theyre always out of the items that I need to buy... especially Chicken Feed.. plus other stuff.. wished they would stock up on the things right after theyre gone,.. All the things that go first.. or ppl buy first...

Found what I needed right away, no fans at Walmart, plenty available at Home Depot at good prices.

Excellent prices....employees were friendly and willing to help

A Home Depot, but not as well stocked as most. Items claimed to be in inventory were not. But staff is very helpful.

Very nice Helpful staff!

Always have what Im looking for.

The first floor sales rep that I encountered was very rude. When I asked her where I could locate a particular item, she very curtly stated that ...we dont have any and only carry them in the summer. Youll just have to order one online. Then she just walked off. I would say she needs a Customer Service Class immediately. - The next floor sales rep was a more helpful...and turns out, there were some of the items in stock. Unfortunately, not the size I was needing.

I went there looking for a handcart with a folding handle that is light enough to lift up into my car. This nice gentleman stayed with me while I tried to explain what I wanted. He finally realized what I was saying, found it and carried it to the check out register in the Garden Section, then carried it out to my car. What a wonderful experience.

I have placed 3 orders for pickup at this store... none of which have been picked up without a problem. 1: Lost or missing items when I had gotten text notifications saying the entire order was ready for pickup. 2: Severely damaged items. 3: Item was promised by a certain date and was delivered to the store before that date but seems to have been lost or misplaced... still waiting for for a resolution for this one.

9/10/20 Went to exchange a Husky 1/4 drive 3/8 impact adapter and two 3/16 Husky flathead screwdrivers. The ladies at the front were very nice, even though they explained the pieces would need to be returned as a complete set (even though I just needed single items). Anna said if I could find singles that were close, they might be able to exchange them. I found similar items (not the same, because Husky changed the design/size) but the Male supervisor immediately jumped to the conclusion that I wanted to return them; wrong, I wanted replacements. Then aggressively explained it would have to be the same item; impossible because they are years old and the design changed. I asked if he could order me replacements; he said he could not. Called the 1-888 number, only to find the call center not open, despite saying theyre open until 7pm and it was 6pm. So much for a lifetime warranty. No where does it say they need to be replaced as a set. Never going to buy a Husky tool again, and will do everything in my power to not support this Home Depot again. Not the first time Ive been given the run-around with the customer service department at this store.

My biggest complaint with this store is the help!! When you need it, they disappear! Super frustrating! They seem to go out of their way to avoid having to do any customer service.

Staff was knowledgeable about most stuff

Absolutely terrible customer service. Ordering compliance’s and getting them delivered was THE most difficult process. They charged extra, didn’t arrive on time, lost my order multiple times and I was never able to get a straight answer.

They need better staff no one is willing to help with anything if there was a Lowes in Durango Id never go back

This is the biggest supplier of fixer-up supplies in town. They are usually well stocked and there is on-line order, which is usually fast. Prices seem fair. The main problem is finding help. Sometimes you are 2nd or 3rd in line standing by the associate as they help #1. Walking up and down all of the aisles looking for an orange vest is frustrating.

Hopeful and friendly if nothing else.

Just got off the phone with a lady at the service desk, who never gave me her name. I asked a question and she acted so exasperated and annoyed that she even had to answer the phone. After she answered my question, I thanked her and she just hung up. Come on, if you hate your job that much why are you even there? Not sure why she felt the need to act so negatively, but I dont think Ill be shopping here anymore with customer service like that.

VERY CLEAN STORE NICE EMPLOYEES

People are very nice here.

Not friendly hard to find things

I love our home depot, people are so friendly and helpful

So happy they carried PVC trim! Perfect for use in outdoor applications with moisture. Great customer service.

Starting to be more like blowes. More of everything but nothing you can find

Lacking a bit in the customer service department.

Average place. Always busy b/c there isnt much in the area.

The only big hardware, lumber store in durango, other than ace hardware and walmart.

Garden dude not very helpful. I had to find what I needed since he was not willing.

Busy store but had what I needed. And it was clean for how busy it is

Needed to pick up a new trimmer, the burrs are going nuts this year!!!

Always seem to be well stocked most employees seem to know their areas for assistance finding specific types of things

Durangos home depot does a swell job of price gouging.

Homedepot. Open and hit and go

Be prepared to stand in line if you go at a prime shopping hour. Due to COVID-19, they are strict on the number of people within the store at one time, but, one should be used to this by now 🤗. I went in for industrial size cleaning supplies and they had very little stock. So, Im assuming while everyone is stuck at home, they are cleaning!! 🤔Overall self-checkout was a breeze and all the employees were knowledgeable about where items were located and if not, found someone who knew where to find items.

They are expensive, I live in Cortez I usually try to shop local, some things I need i have to go over there to look at and alot of times I cant even find it there, so its a waste of time and end up going to Farmington. Yesterday I went over to pick up some supplies most of the help was kind and tried to help, except for a guy back in in the wood section, I asked about a product I was looking for and he gave me an attitude like I was a burden for even asking

The employee were very welcoming and helpful.

Spend your money at local lumber yards. Not this mega corporation. At an actual lumber yard, theyll cut your lumber to length and load it for you and 90% of the lumber will be straight and of good quality. Local lumber yards employee actual people and wont replace them with self check outs. And 9x out of 10 the price will be very close to what you wouldve paid at HD. Time is money, why spend 2x as much time in HD trying to find stuff when you can give your list to the desk and theyll fill your order for you.

Great staff and organized well !!

The Staff was extremely friendly and very nice & friendly. Ill definitely be coming back to this Home Depot. 👍👍👍👍👍

Ill start this by disclosing two things: Im a loyal Lowes customer and a former Lowes employee. I normally dont like Home Depot because it feels cheap when I walk in one. Dirty, kind of disorganized, and hard to find people who work there.Im on vacation in Durango and today I needed some sandpaper for a project on which my kid is working. Home Depot was close by so I went for it.I have never been to a Home Depot this clean. Organized everywhere, swept, lit, clean signage, everything. I went to find someone to point me in the direction of our quest and I spotted 5 people immediately. One told me what aisle and another person (who wasnt the only person watching the self check area) took me to the spot.I mentioned the stores appearance to someone and they said thanks, weve been working on it for a while. They said new management had come in and while it took a while for everything to click, it has clicked now.It shows. As a former retail manager (30 years, stopped about 3 months ago) stores show their leadership. Good job.

Its a home depot alright.

Supplies are plenty at this home depot, but not service. It is nearly impossible to get help from,our find, associates willing to talk to you. If you are a do-it-yourself-er you will find everything you need at a decent price, but if you are needing any help or support stick to the local hardware store

Terrible customer service. We stood around waiting for help for over 20 minutes and the person who finally came to help was rude and unprofessional and condescending

Store was much busier than Farmington store but staff was eager to help. Sometimes was guided to the wring isle but at least they were attentive and helpful. Checkout had long line but staff was great at helping the line movr quickly.

Ordered appliances for our new home jul 7th 2020. Went in personally from out of town to ensure they were available, we were told they were. Now today 11/12: Contractor recieves word that my appliances could not be delivered because one of the pieces was discontinued. So, I have paid for interest on our construction loan for months, for appliances that I was never going to recieve, after I was assured they were available. Upon inquiry, I was told I have to reorder the other pieces of the delivery for a new delivery date even though theyve been ready to go. And ph wait, the bank wont close without appliances in the house.If the appliance department or somebody in customer service would have told me the situation, home depot would have kept a customer. I would give zero stars if I could.

Thank you Kitt. Very helpful. Very smooth transaction ordering a freezer. Good customer service.

Great good service and good place

Refused to order an item they have on sale company wide, and no store has them instock in the entire company.asked to speak to a manager was denied and told a manager couldnt help me. Contacted federal trade commission and weights and measures for bait and switch and false advertising.

Had to wait forever for someone to help you but great place to pick up your home improvement needs.

Friendly people helping here. Not too crowded.

I could hang out for hours in here looking for new items I did not know existed. They have everything you would need for any project you decide to tackle.

Home Depot has cleaning supplies in stock when the other stores don’t and I appreciate that.

Usually have what I need. Wish they would put their pellets on reduced price in April

Employees were rude. One specifically. Weren’t helpful at all. Go somewhere else

Store was full of employees but could not find one interested is providing service. Big box stores like home depot have, for the most part, a well deserved ,at best, mediocre reputation. Maybe not all as poorly represented but this one sure doesnt help!!

A lot of employees just standing around talking . None of them offered to help.

Everyone at Home Depot is always so friendly and helpful. Much appreciated.

Our home depot is a good one

Good customer service

Had the worst experience i have had in a long time. No one offers to help, you ask and they give you a general idea that is it. Left without half of what I needed! The cashier was nice and very helpful but the rest of the store just lost my business! Ridiculous. The only reason I gave them 2 stars was due to the cashier.

Website hours say the store is open, the answering machine says the store is open. Drive there and the store is closed. A line of people in the parking lot and no one inside will open the door. Get on top of your game homedepot. It’s 2020 update your website and answering machine if u change your hours

That was the best. I ordered my item on line and then picked it up at the store a few hours later. Everyone was really nice and even helped me load my heavy item in my vehicle.

This store has improved so much this year. Our check out experience has also become more pleasant with the additional employees they seem to have. Claudia was our clerk and she was very outgoing and upbeat..

Good

Love it someone always there to help u look for what u need

Always love to go there

No one was keeping track of store capacity for covid-19. Face masks werent required. Couldnt find people on the floor to ask questions so I could get out of there quickly. Next time I will probably get my supplies at a smaller store where covid-19 rules are being enforced. If you dont care about covid-19 shop here. If you do I wouldnt go there unless there were no other options. Its a personal decision.

Ordered 4 windows, recieved 3 been waiting now for two weeks. After a few stories was supposed to be in today.No show!!!Nobody knows when.

Home Depot! Nuf said.

Smaller home depot, most of the staff are awesome and friendly.

Sign up for the ProX account if you are buying volumes over $1500. IT SAVE ME $600 on a window package! Then you app saves all of your receipts in one place. Awesome secret!