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Engraved Gift Collection
150 John F Kennedy Rd #9, Dubuque, IA 52002, United States
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Engraved Gift Collection

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Ka
Review №1

I ordered the “ALWAYS YOUR LITTLE GIRL” frame. It turned out beautifully. I spoke with Zach at Engraved Gift Collection and asked if I could add my wedding date instead of middle name, and he was able to accommodate that for me. They provided prompt and great Customer Service, as well as, fast shipping.Thanks again for the beautiful work. I can’t wait to present this to my father on my wedding day.I will definitely order from them again. Highly recommended 5 stars ⭐️

El
Review №2

Great experience there! The staff was very helpful and the prices were very reasonable!

Je
Review №3

I have ordered through engraved gift collection 3 times now. All times we had great customer service and it has always been very fast service. They engraved knives for my husbands groomsman, a cup for a friend, and a koozie for fathers day. Each time I received my product within a few days and the quality has been amazing! I will continue to recommend them and going to them for our unique gift needs!

Jo
Review №4

I needed a small plaque for the box my cats ashes are in and this place was recommended to me. The service was friendly, the store was beautiful, the engraving was perfect and the prices are more than reasonable. I am so happy with my experience! Thank you guys so much ❤️

Te
Review №5

I have all my engraving done at Engraved Gift Collection. We own a building and we rent out office space. When a renter changes, we update the signage. The staff at Engraved Gift Collection helped me pick the right colors for the background and engraving colors and when I need to replace signage, they are always quick, friendly and reliable. They also have a variety of other business items like pens, folders, etc. I like to shop there for personalized gifts for special occasions.

Ke
Review №6

Upon looking for a place that did customized items with no minimum order, I came upon Engraved Gift Collection. There were plenty of different options at several different price points, which was nice. I ordered several different pieces to commemorate various employee milestone anniversaries. The first order I had took a few days, but one item was on back-order. Since I had placed my order with plenty of lead time, this wasnt a problem. The second order was placed on Friday around noon and received the following Monday morning. Amazon doesnt even get me items that quickly.Cant recommend this place enough for customized gifts. The items seem like they are quality, and the engraving looks great too.

Pa
Review №7

EXCEPTIONAL!!!! Way beyond absolutely thrilled with purchase! Transaction was exceptionally smooth, and I cannot wait to deal with again and again and again, as I have! Zach is second to none in his customer service. The diligence provided by Zach, well, it had no benefit to him but sure as h-e-double hockey sticks had to me. Purchase with confidence! Thank you

Ja
Review №8

We recently had a plaque done with this company. Zach was very knowledgeable. The turn around was quick. Work was excellent. Great communication through the process. They have an extensive collection of items to choose from for any situation. I would highly recommend them.

Ho
Review №9

Brian is wonderful to work with. He is always looking forward for ways to improve his company and he online marketing. Very hard worker, with a fine attention to details. Always has the best interests of his customers at the top of his thought processes. It is rare to find companies, these days, that have high-tech processes with old-fashioned values. This is one of those companies. I highly recommend their products and services. You will love your customer experience.

Ma
Review №10

This is a GREAT company to use for any of your engraving needs! Prompt customer service, easy ordering, quality products. When one of the products I ordered came with a mistake (for the first time ever out of the many times I have ordered with this company), Engraved Gift Collection responded to my request to have it re-printed immediately and they had the new product ready the same day, no hassle or charges at all. Highly recommend!

Sa
Review №11

Zach and Nancy are masters of customer service. They respond to all requests -- with exceptional quality of work and, if they cant fulfill a need, they will offer suggestions to someone who can. I appreciate the attention to detail and care for their customers.

el
Review №12

I have gotten several engraved gift items at Engraved Gift Collection. They are helpful with my design choices, their turnaround time is surprisingly quick, and their work has always been impressive. They have never disappointed me.

Ex
Review №13

We have used Engraved Gift Collection numerous times and have not ever been disappointed! They are very timely and very reasonably priced! We will continue to utilize them for our needs!

Ce
Review №14

I ordered a few items from EGC. They were very helpful with any opinions I needed and any questions I had. Delivery was prompt, quality was very good, and customer was very happy! I would definitely recommend this company.

Ro
Review №15

Its been a long time since Ive seen a company that actually cares and listens to their customers, the customer service I received was superb. The order was completed not only in a timely fashion but very professionally. Moreover, the padfolio was beautifully made, the material was of very good quality and I was impressed with the quality of the engraving

Er
Review №16

I needed some Yeti Tumblers engraved for groomsman gifts. They came out great and the staff was very reasonable and easy to work with. I would recommend that everyone consider them for an engraving needs.

Ma
Review №17

Zach and his staff have done many projects for me over the years. Wedding gifts and client gifts. I can always count on the product being good quality and the Workmanship perfect.

Li
Review №18

I ordered two dog frames for watercolors of my dogs and they were absolutely perfect...better than I expected! I would definitely recommend.

Ni
Review №19

The box was beautiful! The engraving was just the way I wanted it, shipping was fast and packaging was sturdy. Husband was thrilled!

Ch
Review №20

Ive purchased two of these binders for two different jobs and I get compliments from everyone on both of them. Really wonderful service and products.

Mi
Review №21

They were so so so easy to work with in completing our order. Lickety-split fast and our order was perfect. Highly recommend!

Ju
Review №22

I bought a gift for my husband. They offer great service and quality of work! Very happy with the company and my purchase!

Ma
Review №23

Beautiful quality items and super fast shipping. Customer service is excellent. I order gifts for our coaches here each year and wouldnt go anywhere else. Thank you, Engraved Gift Collection!!

Da
Review №24

It was awesome! Very friendly, nice place, awesome work on my stuff exactly what I wanted and they were good on price

De
Review №25

I ordered my wedding party gifts from here and they turned out great! Zach had them done weeks before I needed them and his communication was excellent. I would reccomend going into the store and checking out the different items available! Will absolutley do business with him again in the future.

Je
Review №26

Frame is perfect.... engraving is awesome..cant wait to ad the picture and give it to coach....shipping was super quick, received within a week of me ordering it

An
Review №27

Amazing gifts I got exactly what id ask for and I had questions and got a response quickly. And got it quickly thank you!

Ji
Review №28

Very quick turn-around when I had a short window of time. Excellent quality and reasonable price.

Br
Review №29

Great experience, super fast turnaround and very good quality. I highly recommend.

Da
Review №30

They are so accommodating and easy to work with! Emails are answered promptly and products are processed quickly!

Le
Review №31

I ordered personalized photo frames for Fathers Day. The order arrived on time and it was just what I expected. I plan on ordering again in the future.

Ja
Review №32

The service, quality, attention to detail and their ability to meet our time requirements are 2nd to none!

Ri
Review №33

Awesome place to use for engraving, plaques, and any other awards you might have. Quick service & very friendly!!! 👍👍👍👍👍👍

Ma
Review №34

Excellent customer service, and products. Very happy with my purchase.

Na
Review №35

Engraved gift collection personalized a picture frame perfectly to my specifications and shipped it outpromptly.

Ly
Review №36

Very very disappointed. The new owner Nancy didnt keep the amazing customer service aspect when she took over. Ive gone here for Christmas gifts and others items for the past few years and Ive ALWAYS been satisfied with products and the great customer service.Unfortunately this year when I went in Nancy didnt seem to want to wait on me, she was short, cold and seemed annoyed when I asked questions so I stopped asking and cut my list short and decided I would only buy what I needed and shop elsewhere for some of the people on my list. Mind you Ive spent quite a chunk of change here over the years.I also confirmed THREE times (on different days) with Nancy about the font style and size on two different mugs I was purchasing. She showed me her mug that was out on her desk and said she could make worlds best dad and worlds best papa in big letters as shown on her thermos. So when I came back in to complete my order later that week (since I forgot to bring my debit card in wth me the initial day I went in) she assured me once again.So after getting home with my order after picking up (which kudos for having the order done in just a couple days) I pulled out the two wine glasses I ordered and one had the wrong name on it. So I called Nancy about the issue and she was so upset with me as if it were my fault and said she didnt think she could get a new one. Said she would call me back. Then later in the day when I hadnt heard from her I called back and she said she found one and would have it done tomorrow. Ok fine no problem, as long as its fixed.I then asked Nancy about the two coffee mugs and why the font was so small, I asked if there was a miscommunication about the sizing and she went on about how customers need to realize that they cant make all fonts big on their products and then asked me what I expected her to do about it. Umm what?! Who says that to a customer? She was blaming me and talking down to me as if I should have known better after confirming three times with her that it wasnt a guarantee with large lettering. I was so shocked by the bad attitude and grief she was giving me and NOT ONCE did she even apologize until I finally said this isnt my fault, you told me it could be done then put the wrong name on a wine glass and didnt even apologize. She muttered sorry and then sat there. I will NEVER place an order there again and Im so sad that Ill have to take my business elsewhere now.She watched me walk in the next day to pick up my fixed wine glass and wouldnt even look at me. I had to ask the guy at the counter for a box for the wine glass and left with nothing said to me about the mistakes on their end.Ive been sending people here for years and have always talked so highly about my past products and experiences, but I will never recommend this place again and I will absolutely express my feelings as to why Ive had a change of heart about this business.It was definitely a disappointment this year at Christmas when those two gifts were opened, I was so excited about them. I wish I would have just ordered online elsewhere.

Da
Review №37

I have always received accurate and prompt service from Engraved Gift Collection and Advance Trophy.

An
Review №38

The product looks great and the delivery was so quick.

Ju
Review №39

Great job with engraving the bats.

Information
21 Photos
39 Comments
4.9 Rating
  • Address:150 John F Kennedy Rd #9, Dubuque, IA 52002, United States
  • Site:http://www.engravedgiftcollection.com/
  • Phone:+1 563-582-6711
Categories
  • Gift shop
  • Promotional products supplier
  • Trophy shop
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–5PM
  • Wednesday:9:30AM–5PM
  • Thursday:9:30AM–5PM
  • Friday:9:30AM–5PM
  • Saturday:9:30AM–4PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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