Unprofessional and impolite!!! Made an appointment to build my car with one of the staff at 4pm. He called at 3:45 saying that the previous customer came in late and rescheduled our meeting to 5. I arrived at 5 and of course he wasnt there and didnt pick up the phone. I waited for 30 minutes and left. You know whats worse? He never tried to reach me after and now its almost a week. WORST DEALERSHIP EVER.

Easiest car purchase I’ve ever made. Will definitely be back in the future. If you’re wanting to buy a high quality vehicle from a high quality staff this is the place to go. Can’t thank them enough.

Everyone at MAG Porsche from my sales rep, Zach to the finance department made the experience worth it to do the road trip from Dayton to Dublin to buy my dream car. Excellent service, follow up, & great presentation of my brand new Macan, Zach! Thank you so so much MAG!

My wife and I stopped in today with no intention of buying a vehicle. The staff was attentive and we never felt pressured. We worked with Jonathan, Billy and John to build a deal that worked for us and to our surprise, we left with a new Macan. I have purchased/leased a few vehicles in my day and this was by far the best car buying experience.

We stopped in spontaneously just to look at a Taycan. The new showroom is lovely and the cars are spectacular. The staff was very welcoming...maybe it is the new building! Anyway we drove away the next day in a new Taycan...it was actually fun.

Jonathan Hemminger was instrumental in my purchase of the 2020 Porsche Cayenne - I was so grateful that he followed up on my online request - almost immediately. He was an absolute pleasure to work with and I thank him for handing over the car in pristine condition. I also appreciate knowing that if I have any future questions he would be available to address. Kind regards! Zelda Ensign

Service is just bad. When you have to come back because they dont listen then the dealership has a major problem. I tell them what the problem is and they either dont address the issue or go a completely different direct and still dont fix the problem makes you wonder what are they doing? IF you need basic oil changes and new tires youll be fine. Clearly they dont need my $$$. BYE MAG!

Shawn Sheppard helped me with purchasing my 2020 Porsche Macan. I love my car. Awesome experience.

UPDATE 12/2020: I was never contact again by MAG, despite the response below. I ended up contacting Porsche myself, who paid $3500 to fix the issue at Byers Porsche.Original Review:Terrible experience. Not good service at all. I have a Macan Turbo, talked to Zach about getting an issue resolved under warranty. Issue came up on June 2, I called MAG, told Zach what was going on. June 4 my wife and I had a baby, June 6 the warranty ran out. I expected some understanding as to why I couldn’t get the car there before the warranty end date. Because you know...we were in the hospital having a baby. I even pulled the codes before the warranty ran out and documented and dated everything because I knew it was going to be impossible to get the car there in time. Zero understanding, MAG was unwilling to do the $4000 repair under warranty, and no care for retaining me as a customer.

Ive only ever had great experiences with MAG, from service to Sales, to special vehicle procurement. Everyone Ive encountered there has had customer satisfaction at the highest priority. I highly recommend visiting.

The service is impeccable. The customer care is is a perfect balance of professional and friendly. The work done was completed with excellence and in a very timely manner. I appreciate the value of a well run business and happily recommend MAG to anyone looking for a high quality automobile and service to match.

Sales & service beyond compare! Shawn Sheppard is a Porsche savant! Very thorough in every part of understanding and appreciation of my new car! From selection of the vehicle, to the purchase and delivery~ A++++Thanks MAG & Shawn Sheppard!

Great group of guys!

We had a fantastic experience at MAG Porsche Dublin! We received superb service from our sales consultant, Andrew, from start to finish. He was extremely knowledgeable about the Macan, answered all of our questions and worked with us on the price. When we left, not only did we go home with a beautiful new Porsche, we made a new friend, too! We highly recommend MAG Porsche Dublin and look forward to receiving high touch customer service in the years to come!

Great people. Wonderful team of sales & service.

I have never encountered such rude staff members. Sales staff lied about services and “perks” available to purchasers. Porsche‘s service department never answers their phones. You are on their time. Not the other way around. No effort is made to remotely provide service in a timely or convenient manner. They never call when software updates to known issues are released, despite asking for updated consistently. My lift gate didn’t work properly for nearly the entire first year after purchase.

A very easy and professional purchase experience. My sales advisor, Andrew Burton, was extremely knowledgeable and courteous. Everyone involved was very professional. This was my first visit to MAG but won’t be my last.

Serviced my 981B.Easy to schedule the appointment.Easy to drop off and pick up.Reminded me of the PCA discount (10%).Great overall experience.

My sales person (Shawn Sheppard) did a fine job ..... but the Porsche group in Germany did not send the proper seat backing as ordered. A $1,800.00 option.

Very happy with our nearly-new Porsche Cayenne and the service from MAG!

Working with MAG over the years, I am always impressed with the attention to detail and superb customer service.I would like to thank Jason and the incredible Porsche service team for going above and beyond to help with transportation ( pickup at my office and drop off) and informing me about the maintenance required to keep my Macan in excellent condition.There is NO other dealership that can compare to MAG !Thank you,Robin

In all the times that I have visited this location, I always appreciate the professional standard of customer service they provide. The show rooms are always clean, the reception is always friendly, and they are very good about getting your vehicle in for service and back on the road again! They also have a fantastic inventory to choose from.

They did a great job on my Boxster S that needed some TLC. It was returned with everything repaired as promised. They even threw in a complete detail that has the car looking great.

Even though I was buying a used Porsche (2009 Cayenne S) you would have thought I was buying a top of the line $ vehicle. I was greeted and treated with respect and professionalism and I was wearing a tank top, shorts and flip flops. Thanks Doug, Bill and Shawn, I highly recommended Midwestern Auto Group.

MAG did a great job replacing the top and mechanism for our Porsche Boxster S. The 2007 looks like new! Thank you for the quick turnaround.

Zac was so incredibly helpful and was able to fit my car in for service at the last minute. I’m very impressed and appreciative. Thank you!

The Porsche team, like the Audi team, is terrific. Might be the only place where a trip to get your car serviced is enjoyable. And, the work is always top notch.

Shawn Sheppard was very professional, efficient, and as usual, easy to work with. The entire process of executing the diesel modification to the Cayenne and trading for a newer model Cayenne was seamless. The maintenance group should be rewarded as well for their courtesy and good work.

Excellent service!! They always clean my car after the oil change and are very friendly and helpful in the office...highly recommend all parts of Mag Service!

Zack was awesome to work with. Website still needs a ton of work so that folks can schedule appointments online.

The service experience was great. I was kept informed regarding the status of completion throughout the day.

From start to finish and through some external delays, the service at MAG was superior! This Dealership created a great car buying experience.

These guys always do a great job. Thank you

Bought a cayman GTS from here. Shawn was very professional. Best car buying experience to this date.

Zac Higgins was a pleasure to work with. He was in constant contact and made the whole experience feel like a white glove experience.

Best service ever! Went for an oil change and they were going to give me a comp car wash but instead commended me about how amazingly clean my car already was and joked about how they were nervous about getting any finger prints on it. Highly recommend this group!

Its nice. When you try to make a right decision. They will give you alot of good hint.

Zac was very informative and helpful. Great experinece working with him

Inconsiderate, rude service. Zak was unhelpful and made it very clear that they didn’t need our business. So we’ll be taking it elsewhere.

MAG service is always friendly and informative. Thank you for always taking care of my car!

This was my first experience with having a vehicle serviced at MAG. My visit went well with everything being handled efficiently and professionally.

Zach has positively changed, and enhanced the dynamic at MAG Porsche. He is an asset to the company.

Great dealership and wonderful staff. I was able to drive not only a Porsche but also the Audi, Land Rover, Volvo, Jaguar, and BMW I was considering. Thank you to the Managers John Viel and Rick McClurg. I will be purchasing a vehicle very soon and will only buy at MAG.

I have purchased six Porsche vehicles from MAG. Every experience has been just what I expected, professional, thorough and problem-free. Mike Finneran and, most recently, Shawn Sheppard, made each buying experience a pleasure.

Chris Zane deserves accolades from MAG. Please deliver them to him.TD

Excellent service, quality people and great followup!

Amazing Service Experience!!! Great People. Great Place to take your Porsche!

Quick service and reasonably priced. Showroom is fun to walk around.

They have the worst service I have ever had to deal with in the automotive industry. The mechanic did not return calls for days, they said they had only had the car a couple days after they had it for a week, they over charge so badly my insurance company doesnt want to deal with them ($500 to replace a battery?!?!), and they did not link obviously related damage to my break in, so my insurance will not cover it.I have video of someone breaking into my car during a thunderstorm, leaving the door open. You would think USAA would not give me any trouble covering the water damages, but these guys would not link many of the electrical problems to the water damage, and gouged so badly, my insurance was on the defensive from the beginning. When I got to the vehicle, the alarm malfunctioned, burning out the hood door, and fuel servos, but they said everything but the hood was unrelated. Anyone who owns a Boxster knows they all activate with the alarm, and if it is under water, it appears they can all short burning them all out. MAG Porsche said the passenger door lock, and fuel servo were not related to the water damage (but somehow the hood was) and my insurance will not cover it...Their service is terrible, and the diagnostics is incompetent or lazy and complacent. On top of it all, they left a 2 foot long screwdriver in my car... I wonder what else they missed... Nice work MAG...

Great service, stayed late just to make sure everything was handled well!

Bob Eisenbach was very helpful in helping us make the correct purchase. Please ask for him

I wanted to take a few moments and share what a fantastic experience I had while purchasing my 2016 Porsche Macan S at MAG. I have been (and my wife still is) an Audi owner for the past 7 years and love them. For me, the only other brand I have wanted to own from when I was young was a Porsche. I have purchased all of my Audi vehicles from Trey Latham and over the years have become friends as well. Trey loves cars and takes personal interest in finding the exact one that meets both what you want and really what will be best for you. I will never buy a car from anyone else...he has earned my trust and loyalty. So when it was time for me to fulfill my dream of owning a Porsche, Trey was there to help since he is certified to sell Porsche as well. He introduced me to Doug Horner at MAG Porsche when I got there and was impressed with the level of service at the dealership. We went for our test drive and Trey was great about explaining all the great technology in the Macan while letting me enjoy the pure excitement of driving such a great car. The entire experience from test drive, to financing, to delivery was as relaxing as you would expect when buying a luxury auto. Trey and Doug made sure of that. I would recommend to anyone that is in the market to own their first or next Porsche that you work with Trey and Doug at MAG. First class people that deliver a first class experience. Thanks for helping making the dream of owning a Porsche a reality.

Guys if u want buy porshe or trade in look for doug horoner because he will gift u special trade in offer he help me save thousand dollar 😄

Great Customer service, communication, and easy to deal with. Coming from out of state, Everything went flawless. Harvey was my sales guy and Doug was the manager. Harvey was the best sales rep Ive ever had and Dough was always there when i was looking for any questions. I called 10 times, he answeres 10 times! From ordering the car to delivery, it took 7 monthes and ongoing emails and phone call was always pleasant! I Highly recomment this dealership to anybody whos interested in buying european cars! This dealer is top notch! Thank you!!

Excellent technicians and extraordinary service!

I called there a few days ago to buy a new Cayanne and spoke to a shawn Sheppard and he was very rude. He was so rude and disrespectful that i left a message for the GM Barry Lester to call me. He never did so i bought a new car from their competition. I will never buy a car from them and they should think about hiring more honest people. Shawn has no business selling such a quality car, he clearly does not know how to talk to people and should be selling carpet but, that is an insult to carpet sales people.

Great people to work with.

Mr. Higgins, service representative, was excellent.

Superb service. Could not be more pleased.

Zac in service is exceptional

Outstanding every time!

My go-to place for all of my Porsches.

Great service department!