Service was great! They made it easy.

My experience was nothing short of perfect..thank you to Will, for his attention to detail, along with excellent communication skillsLarry Tipton

Good service and done quickly

Staff was phenomenally knowledgeable and courteous! Would recommend them to anyone.

Our Company spent a lot of time and money teaching our employees about the the concept of Luxury Hospitality. MAG service department typifies the concept. Not only was the work done professionally and timely, they really went out of their way to provide transportation for me and my Ferrari (back to my house). They also did a nice job of cleaning it our. I honestly havent has the greatest sales experience with MAG over the years but their Service Department just convinced me to give them another chance.

Jason the service writer was awesome set me up with a loaner car and all. The technician (an older gentleman) knew exactly what my problem was when I pulled in the service area. I was nervous about having my car serviced anywhere but these two guys made me feel more comfortable than I thought I could. I’ll be back every time I need service. Great experience.

Took a look at something when i casually strolled in on a saturday afternoon. Awesome people!

Service Department (Jason) was incredible to work with. Fast, clear, concise and VIP Service all the way around. Would highly recommend to my friends. A+++

This company has it all, one stop shop for anyone who wants a great car and great prices... service is awesome too... just amazing place

I just wanted to give a HUGE shout out to the service department at MAG, its so nice in this day & age to have a completely professional and knowledgeable staff with feeling like an individual and important , especially Brian Holstein. He absoulty made me feel like the most important customer, exceptional customer service i was so impressed that here i am giving a review. BRAVO Midwestern auto group well done! Brian Holstein you made a customer very happy and truly impressed!

Had my car serviced as a result of the airbag recall. The staff who handled my service and transportation to and from the dealership were 1000% on the ball and professional! Highly recommend MAG Ferrari

Amazing!

Great Dealer to work with we have bought several

Good selection

Brian Holstein is the man. He referred me, to you guys. Had a great experience with you guys when I came in to get my jaguar serviced. Great friendly, and really professional. Thanks. Brian Holstein. And midwestern auto group.

Working with Lori Barber, at MAG VW, was absolutely, amazing!! As a single mom, purchasing a new car has always been a stressful experience for me, and one I try to avoid......UNTIL I met Lori! Lori took care of me from the second I spoke to her! She truly made the car-buying experience for me virtually effortless, in addition to providing me 1st Class treatment throughout the entire process and beyond!! Lori carefully listened to everything I wanted and made sure she got me all that I wanted and needed, plus way, way, WAY more! She lowered my monthly payments and put me in the top car for me! Lori even took her own time to set up and teach me about all the new amenities/features in my car for me as well!! Lori continues to check on me to see how I am liking my new VW, as well as helping me to schedule my regular maintenance check-ups! I would HIGHLY recommend Lori to anyone!! Going forward, I will ONLY work with Lori Barber and I encourage others to do the same!! It really is rare these days to find someone who truly loves what they do and truly cares about people. Lori is that person.

My experience with MAG VW has been excellent. They really prioritize customer satisfaction. I had my last car for 13 years -- bought and serviced at MAG. Because of the services techs Id had previously (both of whom are still at MAG but had been promoted), I decided to stick with VW. That and the fact that I didnt find anything else that I enjoyed driving as much. So, last spring I traded my old car in and bought my new car there. Lori Barber worked with to make sure I got the car I wanted for the price I wanted. Need I say more?

Quite possibly the worst customer service I have experienced anywhere, at anytime. The sales staff is either missing or disinterested, the service department, for Ferrari, is a compete embarrassment. Weeks to schedule an appoint, returned calls not made, conflicting information depending on who you speak to, and a sense that they do not give a damn... This is horrible for Ferrari. They should lose their dealership. Dealers beg for the chance and this hurts Ferraris image.

My favorite place... Someday I will bring my son to go there... (I am from Jakarta, Indonesia)

No dealership incentives for TDI Buyback owners. When asked what incentive I had to return via this dealership versus other options the answer from the associate was literally None No offer to help get me in a new car, nothing. So I will return at Byers, who have always provided excellent service and likely purchase my new ride at that time via Byers Imports (not another VW) given the great incentives that they are offering to those affected by the TDI fraud.

This is a dealership that focuses on customer service. I always receive a fair price and superb post-sale service here.

Bought power steering fluid - fair price good customer service.

They always do a great job!

The service manager physically assaulted me during a dispute over damage to a loaner car. The paperwork to release the loaner car was not properly completed by the service associate when the car was given to us nor was a copy of the agreement given to us at the time. When we returned the car there was a small scuff on the bumper, we did not believe it occurred while the car was in our possession but the documentation of the inspection that was supposed to have occurred before giving us the car was not completed. The service manager would not release our car that was in for repair until we paid for the damage to the loaner which they claimed was nearly $600. After finally agreeing under duress to pay for the damage I asked for a copy of the loaner car agreement for my records. The service manager refused to give me a copy and threatened to remove me from the building with force. I tried to grab the copy of the agreement so I could show him where it stated I was entitled to a copy at which point he shoved me into a wall and proceeded to physically restrain me.Oh and on top of all this, the car that was in for repair to begin with had already been in once before for the same issue and was not fixed properly and even after this was still not fixed so were on three attempts now to get one thing fixed on a car that is less than one year old.

Excellent Service and Great Staff

On time and professionally done!

One day I dream of going there and buying a car

Beautiful exotic cars.

Ordered a part on Thursday, said Id have it by Tuesday, on Wednesday said theyd forgot it but would overnight it for Thursday. now its Friday and they dont know where it is.

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