Jennifer Pyle at the Downers Grove store is Phenomenal!! Professional, personable, knowledgeable, courteous, absolutely key in helping us navigate the options for all of the rooms undergoing renovation, from initial selection all the way through install. Orders were correct and efficient, and the install crew was Amazing - the stairs install was On Point!My extended review is on Yelp, but Bottom Line:- If you are in need of flooring, and dont have tons of time to spend running around to multiple stores, listening to loads of high pressure sales tactics......- When you want to go to One Place; Get it Done; and Get it Done Right......- Go to Jennifer Pyle at Olson Rug in Downers Grove.Just Go.

Did not find what I was looking for.

I worked with Andy and Jennifer to purchase 3 area rugs for our school library. They were amazing! Jennifer even came out to our school to offer suggestions and design ideas. Andy gave us a great discount in order to support our school with students friendly reading areas. Rugs are gorgeous! Highly recommend Olson’s for their professionalism and quality - wonderful to deal with!

If you need flooring, go right to Olson Rug Downers Grove and see Jennifer. We needed over 1300 sq ft of flooring products in my Moms house and she was a huge help to get the carpet and vinyl we needed within our budget constraints.Jennifer knows what colors work for all kinds of applications...even a house built in 1975! The place looks clean, fresh and updated with the new flooring!She is a fantastic person to work with and a great asset to the Olson Rug Team.The vinyl installers were scheduled to take 2 days but stayed late to get everything done in a single day...thats dedication! The carpet installers were careful not to mark up any of the freshly painted walls, and did a great job as well.We will be calling Jennifer and the Olson Rug Team when we are ready for new flooring in our own house. Well done Olson!

We were shopping for both hardwood flooring and carpet. It had been some time since we ordered either, so we visited Olson Rug. We purchased carpet from Olson almost 20 years ago and it was a good experience then. The carpet was quality and stood up to lots of wear and tear. Our experience this time was even better. Jennifer Pyle was with a customer when we walked in. She greeted us, invited us to look around and said she would be with us shortly. We had some idea about what we wanted but Jennifer helped us narrow the choices, explaining pluses and minuses of the products, and select the perfect flooring. She really knows her stuff about both hardwood and carpet! It was a substantial investment for us and Jennifer explained every detail about what would happen next, when, who would install, timing and preparation. She kept on top of everything, communicating with us frequently. We had a significant amount of tile and carpet to remove prior to installation. When Bill and Tony arrived to remove the old before installing the new, it quickly became apparent that they too, really knew what they were doing. It wasn’t their first rodeo! There just isn’t any other way to say this, but they worked magic. They arrived early, stayed late, moved very heavy furniture, asked questions, explained processes, cleaned up, and installed the most beautiful floor. We could not be happier. It all looks fantastic. Hardwood flooring and carpeting is such a specific trade. As a builder, Marty knows what it takes for things to be done right and to look good. He’s pretty hard to please and we’re both very impressed. Jennifer, Bill and Tony certainly do things right. I suspect for them, there is no other way. They all exceeded our expectations. On top of it, they are great people. It’s a pleasure to share our experience.

Olson Rug is terrific! Jennifer makes the process of selecting, purchasing, scheduling and installing so easy and stress-free. I’m so thankful for her help, and I highly recommend Olson!

Go see Jen at Olson Rug, she is a real professional who understands design and can help make your home more beautiful than you thought possible. She also measured our home perfectly, we had very little extra which means we didnt pay for carpet that wasnt installed. Thanks Jen!

Went to Olson Rugs Downers Grove and had the pleasure of working with Jennifer Pyle. She listened to the project we were working on and came up with solutions for the carpeting that was well within our budget. Her bright and cheerful personality shined through even though we had a ton of questions. She helped us work through them and even though we we ended up coming back after the first session, she made sure we felt we had made the right choices. I would highly recommend that if you decide to shop at Olson Rug make a trip to the Downers Grove store and ask for Jennifer.

Had a great experience from the minute I walked in the door of the Downers Grove location. Jennifer Pyle was awesome. Very helpful with narrowing down overwhelming choices. Delivery and installation were exactly as she promised. Installers were punctual, courteous, and did a great job.

Jennifer is AMAZING! The quality of the flooring is fantastic and she held my hand through all the decisions--I LOVE the final product!! THANK YOU, JENNIFER!!!

Incredible service. Will not shop for carpet anywhere else. Jennifer Pyle is amazing! Her experience made this such an easy process. Kept me informed through every step of the process. Highly recommend.

I am a return customer to Olson Rug and Flooring in Downers Grove, IL, and it is because of the honest, enthusiastic help I have received from Jennifer Pyle. Shes the best!!!! Not only does she know everything there is to know about flooring, but she has a great eye for detail and came up with some amazing suggestions for decorating when she was at our house to do measurements. She is a pleasure to work with and actually makes the whole process of buying flooring fun. Great person to work with!!!

Excellent service!! Jennifer was very helpful in selecting the best Karastan carpeting for our needs. Helped with the rebate information as well.

Who better than a lady with the last name of Pyle should work for Olson Rug!Jennifer Pyle is THE floor covering goddess. I was a textile novice and Jennifer was the patient teacher. In my first project, we walked the sample showroom, and Jennifer educated me on Density, Cut and Loops, Stain protection, Padding Choices and so much more. I left feeling that I had made the right choice to work with her and the crew from Olson Rug.At my home measurement visit, Jennifer persuaded me that the carpet I chose for two newly painted bedrooms was not proper for the lighting in those spaces. She brought many other samples with and expertly matched the carpet coloring for that lighting. When it came time for scheduling, the installers had to work around a tricky situation with a unique bed, but they did so without hassle. I couldn’t have been happier with the results!That’s why when I bought a new-to-me home, I called Jennifer again to help. We collaborated on finding a wood floor-like colored basement-appropriate carpet. This choice helped to carry down the dark maple color scheme from upstairs without having to plank out the remainder of the home and second staircase. I even reordered the same carpet from my first install for the new bedrooms!Amazingly, the same awesome installers from the first project (they remembered the bed!) worked with me again. Even when I had a discovered what I thought was an installation issue, the Olson team was on it to investigate and make it right.Less than a month after the install, a different vendor ruined the new hallway carpet. Jennifer found the original plans, had the same carpet reordered and cut, and worked with the other vendor to arrange for the remediation.I am very happy with all the work that I have taken to Jennifer and continue to refer her to my friends.Thank you Jennifer, for helping to make this house my home!

No need to waste time going anywhere else. Jen in DG is an expert when it comes to helping a customer navigate the overwhelming world of new carpet. Jen listened to what we liked and disliked, challenged what we thought we wouldnt like, and ultimately helped us select the perfect carpet to handle our lifestyle, cat, a d growing family!

Jennifer Pyle is AMAZING. We have used Olson Rug twice, due to the great product and JENNIFER. Jennifer is so pleasant to work with, and I am always beyond pleased. Go to Olson!

Very helpful customer service and great prices.

Loved working with Jennifer Pyle! I can’t say enough about how great it was working with her and how fanstasic our stairs look. Without hesitation when we needed our basement carpeted she was my girl!!

We have worked with Jennifer over the past 15 years and provides great service and why we keep coming back.

I had the best experience working with Jennifer Pyle at the Downers location. The service was amazing and I just love my new carpet!

Do not use this location or company.Head installer was a jerk. Very rude and insulting about my home. There was reason I replaced the carpet, did not need his attitude.Salesman was not helpful when I called. DO NOT USE THIS COMPANY. THEY DO NOT CARE.

Go see Jennifer, I have been buying carpet and flooring from her for over 20 years for home and my business. Excellent service.

Good place for flooring