As a customer of CVS for well over a decade, this location is by far the worst. Unfortunately, it is the most convenient location for me at this time. The staffs customer service skills are severely lacking and the turnover rate is very high. I am always satisified with the variety and quality of the products. However, the staff members are so rude that I am often aggravated and frustrated after my visit.

I just love it when I can use my cash back rewards and get more with my new receipt.

This store is at a very convenient location for me and it has all the stuff I would want.

This CVS is understaffed and many times extremely slow at check out. While waiting for a cashier, consider practicing transcendental meditation, youll have plenty of time.

I am very upset about the customer service at this store. They had my daughters prescription two weeks in advance she went to pick it up yesterday and they did not have it. I then had to call the pharmacy myself because she is away there at school I spoke to someone who said it would be ready this early to late afternoon and I told them to call her. Guess what happened? No call nothing, I explained my daughter can’t go with out these meds because of withdrawal symptoms they didn’t care! Find some other place totally not a good pharmacy also took them 20 minutes to answer the phone! Needless to say I was one “ Hot Karen!”

Pharmacist goes above and beyond to be helpful and accommodating. Difficult to find parking though

Not sure what people find bad about this CVS - its good! And has stuff you need. Line is a bit funny at first but then you get used to it

Theres a lot of deals you can live with, theres also many items you can get elsewhere for a better deal.It is what it is!

A very helpful employee showed us to the pre-paid phone card sections and helped us find what we were looking for. The line, while a little weird, was fast.

Very friendly, and both the pharmacy and store managers are extremely helpful. However, there are frequently very long lines to check out, and there are often lots of items not in stock. Furthermore, the store closes extremely early (relative to surrounding businesses) which is very inconvenient.Finally, it is very annoying to have homeless people standing immediately outside the door to ask for money as soon as you exit the store (I do not want to come off as rude, and while I understand the homeless are people as well, standing directly outside the door of a business should be taken care of by the security guards employed by this CVS in order to ensure the safety and experience of its customers)In conclusion, it’s a very friendly, relatively well-operated store but it is very clear that it is still a long ways away from rivalling the RenCen CVS, or those in other major cities in the US.2.5 stars would be more accurate for me.

I rarely have a positive experience at this CVS. Ive always been a huge fan of CVS, its my favorite of the chain pharmacies. Im new to the area and unfortunately this is the closest and most convenient location to my home and work. Every time I need to fill a prescription its never ready and I have to wait over a week. Sometimes I get a text notifying my medication is ready for pickup but half the time I need to call and ask. This is not something Ive ever experienced at any pharmacy that Ive ever been to in the 20+ years of going to pharmacies. It seems crazy that I need to follow up and make sure that my medication is filled after my doctor sends it in. Unfortunately this is the only pharmacy that Ive used since moving to Detroit so I dont have a local comparison. But the customer service is unacceptable. My guess is theyre understaffed, just like the retail side which typically has lines that run into the isles. Sadly this is one of the few places in the area where you can get quick items. Ive decided that I will go elsewhere to avoid the hassle and the frustration.

Lines start in a shopping aisle 🤔🤔🤔 Staff is rude. The star is for the excellent service guard who was pleasant and courteous.... HORRIBLE!!!!

Its hours of operations SUCKS!Only freaking store in the area and it closes so early that its existence wouldnt matter! WTF CVS, what happened to closing at midnight or open 24HRs!!!

Quite often Ive been charged more than what was displayed. Although it is resolved at the register, it is time consuming to take photos of everything I purchase to make sure Im not overcharged.

Very easy aisle to find amazon gift cards. nice staff.

The people that work in this location are very unprofessional, ghetto and loud. There is a gay guy with braids that insist on conducting loud conversations with his fellow co-workers will waiting on customers [this is inappropriate], a short black chucky girl that has headphones in and talks on the phone while ringing up customers [completely unacceptable], a black women with a long weave with blonde looking highlights that I believe may be a CVS SHIFT SUPERVISOR or MANAGER that does not greet customers at all for instance she’ll ring you up and not say a word[poor customer service].CVS Corporation- Please audit this location as the employees do not report shortages and management is not correctly stocking the shelves nor is management ensuring sufficient money is being placed in the registers.I have come to this location many times in the last month as I work in the building next door and they have “NO CASH BACK” signs on every register.

I have been trying to get a prescription filled at this location. The pharmacist Anil Sheta lied directly to my face saying he does not have it. I am showing through McKesson that they just received 100 bottles of the drug that I have a script for. I have contacted the customer service line and have filed a complaint since this is the 5th time this has happened over the past 3 years. I have a legitimate prescription from a doctor and would like to use their services. I have no prior incidents with drugs, never been arrested and have a clean record. They do not want to do their job. I hope the district manager will improve the customer service of this location.

Not the best bait definitely not the worst! I won’t be going back anytime soon rude staff

Employees are unpleasant

Horrible, staff moves at one speed, typical Detroit chip on the shoulder. You visit any national chain in Detroit and it is always less of an experience.

Ive witnessed last week , A 411 PHARMACIST-overly nice to customers but overly work the ladies in the pharmacy that works WITH HIM, NOT FOR HIM; and sarcastically talk down to them at the same time. He comes from a twisted/sick culture that believes women are underneath men. Im assuming he hasnt been updated on the u.s. lately and how the are firing ALL higher men , no questions asked. For comments, statements, and uncomfortable feelings that men give women in the work place. It really upsets me..I have 5 sisters and two daughters. I spoke with the ladies in the pharmacy and passed out EEOC, and the department of labor info on harassment and discrimination in the work place. Hopefully our President will inforce a class for foreigners to take before coming the u.s. , on our culture and what not to say, what not to do, and whats not accepted in this country...

THIS LOCATION RACIALLY PROFILES BLACK PEOPLE. When ever I have shopped there, I get asked for assistance more than usual. When I go to another isle to shop, I have been followed and the person plays it off like they are fixing things on shelves. I only shop there because I live downtown and dont feel like traveling to midtown CVS where I never had this problem. One time I was profiled at the downtown location, it was by a chubby Hispanic manager with dark hair and glasses. I ask him,Why are you following me? He replied I dont know what you are talking about, Im straightening this shelf. I told him, I shop in here all the time and yall do this. I dont look like I pay high a$$ rent to you. Do you get profiled by white people where you live since youre not white? He quickly got from around me when I told him that. The CVS co manager is an Uncle Tom black dude who got smart with me when I ask when they were getting more Just 4 Men gel for black men. He told me that they order based on demographics. I said you guys had some two weeks ago, when will you order some more? The SOB rolled his eyes at me and told me to go call corporate. Some of the cashiers are cool but the management are a holes who hate themselves and profile blacks downtown.

A very small and compact CVS store, great for last minute things you need while youre downtown.

I saw the worse action in the pharmacy, this week.. First thing i watched the pharmacist drop a pill off the nasty floor and pick it up and put it bck the pill bottle (disgusting).. Same pharmacist as usaual.. I hope corporate can run bck the cameras and witness him handle medication in that horrible way. Also the chubby women in the pharmacy, plays her music loud on her phone, while video chatting.. I think it horribe and corporate should run the camera and see what they find..im sure its more than that.

Terrible every time. Lines down the isles. Milk was frozen. Terrible customer service. Attendants just walking around aimlessly.

THis is the worst customer service ever, called in at 8/30 to fill in perscription pain medication , showed up at the cvs at 8/48 and they already had locked their doors for a store hours that is suppose to be closed at 9/00pm i am talking to the security guard through the door and he pretend to go get the manager after speaking with me , then at 9/05pm they all walked pass by me , the manager got into her car and said that i need to go to another pharmacy , but they actually have my prescription , the pharmacist stand their and said that i was suppose to come before 9/00PM but would not acknowledge that i was in front of the store at 8/48PM now i have to take my teenager daughter at the emergency because her pain is not manageable and the prescription is hostage at cvs!!! Inhumane crew!!!!!

Very few cashiers and line wraps to back of the store.. inexcusable

Customer service was awesome.

The staff are good, but this location is often understaffed, making it take forever to check out, and closes bizarrely early (6 or 7pm, in the middle of downtown? really???)

The short light skin black girl who is always wearing weave, she is quite nasty and rude. Loud and ghetto. They must be hard up for workers to keep her around. She does a poor job in representing her company.

Open and great service

Same as most cvs in terms of selection.Always a crazy long line though. Need to hire more staff.

Never had a problem here, and they have always been friendly to me.I have had prescriptions filled here, bought lottery tickets, and water for our Keurig.

Extremely slow cashiers. Closes early occasionally

Terrible service but had the thing that I needed

Ok selection and service.

Very friendly staff, but it has long lines during checkout!

Worst service and close to early...

Ghetto

Typical CVS

I’m sorry it has taken me years to post this but I wanted to say Anil Sheta is the best pharmacist ever.Several years ago when my Epi pen was really expensive, Anil would always take the time to help me find a coupon. I didn’t even know there were coupons for prescription medicine. He also did the same for my husband’s medication. In addition to helping us save money he was just a really nice guy and every interaction was great!Huge shoutout to Anil for his dedication and amazing customer service. If we had not moved out of state we would still be going here!