I called to see if Automotive was open since the one in Lancaster closes at 3pm on a week day. And the lady that answered the phone transferred me over to automotive and automotive was not answering so i was getting transferred back to her and i finally said since automotive not answering can u just let me know what time they open til? She got an attitude and said well Ima just transferred u to customer service! And they didn’t answer so i was transferred back to her. I just hung up! Why would u have someone like that answer the phone if she can’t use her customer service skills. She could’ve been honest and said i don’t work in that department i apologize or a on thing like that. That’s is why I’m giving this Walmart a bad review. If i could give a zero star ⭐️ review i would!

Omg the service was very good and professional.

Worst 2 day consecutive lack of communication, disorganized service delivery I have ever experienced.

Went to get my oil changed, the service was okay there were no places to sit while you wait all that time for someone to finish the repair.

They are not open on Sunday went to Walmart automotive area and called

Dont come here with an unsafe tire. They will air up your unsage tire and send you on your way without saying ANYTHING to you about it. Beware! They have put up a sign that says they are not responsible for telling customers that their tires are not safe even if after inspection, they notice an obvious weak spot that the customer does not/cannot see. If my son had been driving on the freeway, he would have had a blow out.

Taking two and a half hours to put on three tires young man did more walking and talking did he did work

Very professional quick service

I’m writing a review in hopes that it will finally catch the manager’s or someone else’s attention enough to actually fix this issue in particular.the door to the auto center has been broken for at least 5 months since i started coming here for oil changes. God forbid there is ever an actual emergency requiring fast exit. it must be manually pulled open with force instead of sliding automatically.in good news, the cashier today was much more attentive than the usual lady.

Great service

Walmart need to do a better job at hiring and scheduling personnel for the AUTO CARE CENTERS and especially on the weekends. SATURDAY morning, I purchased two tires so it could be installed on my vehicle.i was the third person in line, i notice there were only three people running the entire operation and that is unheard for a SATURDAY. So, you have two people working in the shop and one as a full time cashier. Well, you are setting up your employees to fail & pushing customer away. i saw at least three people leave the store while i was waiting patiently to be helped. It took them 3 hours to install my two tires...and that is ridiculous... #makesomechanges

Friendly service even if its just getting a little free air in your tires. I originally bought them there at a great price. Brand name! Got some new chrome valve covers for my tires like the bling! Lol

I took my car in for a simple oil change. It took over 3 hours, and they said that all fluids were at normal levels when I knew for a fact that I was completely out of power steering fluid, and brake fluid was low. Dont use this one, go to the one in Cedar Hill.

Purchased a set of tires. SLOWEST WALMART in the world. There was another customer there complaining about how long the service took. Last week I needed an oil change I drove to Lancaster for quicker and better customer service.

Disappointed n frustrated with the fact they have 1 cashier at the auto service desk and she was running her legs off n trying her best to help. Ridiculous for her to work alone in a very busy department. I waited 3 hours for just a new battery. Not her fault but manager needs his job gone. Must hire at least 2 more cashiers at auto department and every day have 3 cashiers working.

Took my vehicle here for a tire change. It took over 2 hours for them to change 1 tire! There was only 1 person in front of me and we left at the same time (he was there for an oil change) Definitely not coming back!

Stopped here today to purchase a new battery. Brought my old one with me. Walked in and the two employees at the counter were engaged in a conversation. They had me wait until they were done with the conversation before they addressed me. Then they tried to argue with me about the size of the engine in my vehicle. They finally realized I was correct after they consulted their book. Then one of them tells me, go over there on the first aisle and see if we have a Maxx65, rather than going to check for himself. So I go over there, they dont have one of course, so I come back and ask if they have an alternate brand since they dont have the one he told me to look for. Without checking the guy says, no. Sorry.I just grabbed my old battery and went to auto zone.

Great staff

Attentive service, we managed to find the type of car battery we needed.

Did not want to do anything. I brought my vehicle in for a tire repair. The guy walked with me to look at both tires, saying it would be $15 for each tire. Then says if the tread is low we cant repair. Then, after 15 min tells me its going to be 2 hours. After 2 hours they say it cant be repaired, but if you take it somewhere else it might be able to be repaired. How do you tell a customer that? Horrible service.

I was able to get air in my tires at no charge. I did not purchase my tires their and I got free service!

It was alright had to wait about 2 hours but the service was good.

Good work.. Crowdewr..make appts rarely.. Good pricesSTAR was great!

Visited this center off Cockerhill and Beltline...big difference from the one earlier. Only suggestion is to get more customer service help.

I had a flat tire. I took my car to Walmart-Desoto. They always take good care of my car!

Drove all across town for their services. The Asst. Mgr goes way beyond service to each person. Explains the problem n allows u time to decide if u want them done. Beautiful place to go.

Take to much time and they dont answer the phone

Young lady in automotive, excellent customer service; phone assistance superb. Pleasant experience!

Great place way better than the Cedar Hill location.

Theyre pretty good and the customer service was awesome its just my car stopped on me the next day

It seems to take an hour and a half for an oil change no matter when I go. Customer Service is nice enough. Just a lot of wasted time.

Terrible service every time I go there. I will NOT return

It took about an hour and a half to get my car serviced

Great service..., efficient and timely they were..., every contact with sales associates was met with polite and helpful responses. Taking my hat off to this Wal-Mart, indeed.

Nice and clean place!!! Good people!! Stop on by!!

Very Speedy courteous affordable service. They also put another battery in for free after the open went dead

The young lady working in the tire center will cause them to loose more business due to her unprofessional attitude

Poor service at wal mart auto car center

Ready to work on my car, helped with my selection.

Needed filters for my car but no one in automotive late night to help. .. My bad

Service was slow. Waited an hour and half just for oil change.

Excellent customer service at this location.

They were very helpful and courteous

This is my community Walmart and have to say that customer service has always been terrible. Caught a nail in one of my tires and went to get it repaired but was turned back because they were about to close. It wouldve made sense if the place was packed but that wasnt the case. If your store hours say you close at 7 then you should provide service till 7, not 6:40.

Lovely Walmart... my favorite

Play to dammmmm much up in their

Next time change the hours the tube and lube closes online, so no one will have to drive all the way down there and have the doors close two hours early.

They never seem to have the batteries that I need in stock.

What can I say, its Walmart, busy place

I loved it.

Waited over 3 hours for my car. All i had done was an oil change and. Tire rotation.

Slow service.

Great.

Great

Very nice

Very busy

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