(DeSoto)Black workers, black customer and they couldnt even provide a greeting. As I stood right in front of the associate on the phone, still no acknowledgement. Not even from the associate, walking to the front and back of the store but greeted the Hispanic guy that walked in. I politely walked out. Do better! Greet all customers! Also, more effort should be made into making the store look clean.

Fast not very friendly but you get what you need

Great customer service. Manager assisted in removing my old battery from the trunk. Nice folks.

Reading the reviews and the response to a review has been made you would think that the issue would have been resolved. Well not the case at all.I would give no stars as well! Came to get a part at 8:40pm! Doors already locked and yet sign says closed at 9pm. Basically you don’t want my money especially when you have a young man and woman look at you through the glass. The woman had the till already counted down and all. They walked out at 9 pm on the dot those plans must have been really important.Why state it’s going to be looked into on a review if the same issue is going on?!

I felt seriously care for and enjoy my experience at Auto Zone.

Never got a receipt so I called so they can email it to me but I was told that I will have to come down there and pick it up no option of email or sending me even a simple photo of it and I live three hours away.That’s not how you treat a customer.

Came to get a part at 8:53pm doors already locked and yet sign says closed at 9pm. Would put not stars if I could. Basically you dont want my money especially when you have a young man and woman look at you through the glass while you are trying to walk in and say we are closed. They walked out at 9 pm on the dot those plans must have been really important.

Had all the things I need it the works in that location was the best Customer service I seen in yrs.

Awesome, very nice & customer service friendly! Willingness to help, and assist theyre good in my book..

Great. They had what i wanted, it worked and good personnel.

Great people great place. Emily and jorge were a great help. Got the battery i needed and even installed it for me. Thank you guys! 👍

Great customer service! Best Auto Zone ever! The staff at this location is very professional & helpful!

Guys were super nice and friendly! They replaced my rear blinker light which had been out for a week! Was in and out in 15 min. Definitely recommend to all my ladies!

Lylod an Kevin took care of me an I felt like a king with their service . They help me put a bulb in my front light .

Unfortunately Autozone lost a customer in me today 😞 and I gave my money to Walmart instead. When theyre to busy to give that specialized service people have come to enjoy and expect from them, you may as well give you money to the big box store or order from Amazon where thats expected.....Disappointed

Jeremy Brown Manager and staff has kept me as loyal customer because of his outstanding service! Hands down! When you go to the auto store you need help, you need parts and helpful advice if needed, and thats exactly what you get from this store in Desoto Texas. I have referred people to this store because of Jeremy. Keep up the outside customer service.

When I need something fast I will use the app and I can get prices for my customers and check their inventory and see what stores have what I need in stock. I use them on a daily

Nice people and places

The team is fast and always helpful.

The store is always clean & organized. The day staff is great, very helpful, knowledgeable & friendly. I didnt give 5stars only because the few times Ive gone at night the experience was just ok. Special S/O kudos to Jeremy. He is a great manager! Always smiling, eager to help, exemplifies a variety of knowledge. If he doesnt know the answer/part he will definitely research & get back to you.

Assisted with ordering a part that was a perfect match. Part arrived on schedule.

Came this afternoon to buy auto parts for my vehicle, the employees are rude and lazy! They need to replace the employees behind these desks! Awful customer service!!!

Great place to pick up car parts majority of the time at a great price.

The guy who was putting my battery on he was really young and acted like he didnt kmow what the heck he was doing it took him forever to get my battery off and no one with more experience came out to help him wound up i was late for work i was really aggrivated

Manager Jerome is not very helpful at this Desoto location

Customer service was fast friendly and willingness to help.

Autozone took care of me. I needed a battery replacement and Kevin completed the task.

I had a great experience there at auto zone there was more then enough people working there to help everyone in the store, I will be coming here more often for my automotive needs..

Great help and very nice people!

Good customer but they mess up on orders a lot.

They helped me when I needed it

What a great experience! I truly valued the staff taking the time out to address my vehicle concerns and educate me as well. I felt they were genuinely interested in providing the best solution for me as a customer. I was impressed.

Great price great sales great service

The staff is friendly. They have a wonderful crew, they know me by name. I like their honesty and willingness to find the items I need. I would much rather spend my money in THIS store, than the one right by my house. KEEP UP THE GOOD WORK.

Went to Auto Zone for oil. Got excited about the price of the oil because it was on clearance. It was at least 7 bottles of oil in the slot listed $2. Its time to make my purchase and the price is different. 3 employees including Jeremy go and check the price and says 7 bottles of oil were in the wrong slot. Jeremy now wants to debate on whos fault it was that the oil was in the wrong place. He continues to try and hold someone other than the store accountable for the misplacement. I mean going back and forth smh. I eventually let him WIN and decide that its not worth the hassle of being a paying customer and leave. Accountability is Everything

My Auto Zone employee was awesome, and my experience and parts were great

Great customer Service

Great friendly staff and a wide selection of auto parts. Decent prices.

This company gives Military and Police Officer discounts....

Poor phone customer support. They don’t even try. Simple parts.

Professional, on time, very nice person

Helpful

Employees didnt know the answer, so they referred me to a customer with my question, in which he knew nothing as well. No, my car doesnt have a computer that tells me what is wrong with my car which is why is came in the store in the first place.

They are the best. Great customer service and great slot of help and knowledge when it comes to cars.

Very friendly customer service.

Very helpful staffers. Ran the codes for the check engine warning light. Recommended a shop for repairs. Had a positive experience with this Auto Zone.

Always servicing customers, happily & extremely helpful. Jerome even patiently showed my son what he was doing, as a teaching moment. I truly appreciated that & so did my son. These guys are really awesome!

Cant live without Auto zone. Great customer service. Knowledgeable employees.

Great service brought a car battery from them today they made me feel very important

Group of young men and Womens whos with great customer service and very 💯 helpful.

Got caught in a down pour in a rental truck that didn’t have wiper blades!!!! Auto zone employee very helpful to put wipers on the Uhaul in the pouring rain

Needed a thing. They had a thing. I bought the thing. Im a man now.All jokes aside, the place was in good shape and the workers there were all professional yet approachable. This is what good service looks like.

Needed my brake light replaced this morning. Jeremy had great customer service, knowledgeable and willingness to help with a smile on his face. I will be back.

Kinda pricey but helpful staff.

Returned some truck bed parts, the lady swiped my card & told me I would get a refund back to my debit card...I havent seen anything in a month, not going back to the Hampton Store ever.

Very helpful.

Customer service is great. If you have a real problem, ask the only man that knows everything. His name is James. Everything tastes better on a Ritz

The young man in the AM is VERY helpful n kind

Friendly and courteous

Went to purchase a battery from AutoZone in Desoto Texas on Hampton Road April 1st 2018. I was prepared to pay for a brand new battery, because I bought it from AutoZone May/10/ 2015. The technician said sir you may be eligible for a new battery with no charge let me check, and I was 😁 Praise the Lord!!!! The battery i bought in 2015 had a 3 your warranty on it.

Customer service was good

Bunch of people who dont want to do their jobs...one star because I cant give less.

Excellent job..

Has most of you auto supply needs. What they dont carry they can order. Also offer lifetime warrantees

Well the young lady told me what I didnt want to hear, but it led to finding the real problem instead of what I thought.2 Thumbs up DeSoto Auto Zone 👍👍

I had good customer service very understanding of my issues I was having an concerned about an was very helpful

I live in Duncanville but I drive to Desoto. The employees seem to go out of their way to help. And theyre familiar with their promotions.

Michelle McGuire was extremely helpful and not only did she acknowledge me, but others as well upon arriving in the store , throughout my shopping experience and to my exit

Jesus is really helpful every time I go to this location. Thanks allot for good service

Computers don’t work. The manager is not worried about it.

Came in about 11a.m. to get my battery charged,they told me it would be ready in about 2/30 hours. Came back around 3p.m. battery was still sitting in the same place I lefted it. The second manager told me he would put it on the charger and it would be ready in about an hour. Came back around 5p.m.and it still hadnt been charged. Had to take it to OReilly who had me in and out in 90 minutes

It was ok

Went in to buy antifreeze and I got immediate service. Good experience.

Great attitude always really to help even with they are really busy I wish call the AutoZone were so good with the service

The staff were very helpful. They helped me get everything needed for my vehicle.

I work there we will do our very best to exceed your expectations come down and see me and my team! Uber drivers and vets get 10% off.

Great customer service from manager & husband 😉

The people working with me so good on my car

Just went to this place for check engine light waiting for 30 min,only 1 person in front of me when gets my turn the lady said let me check out the next person and she kept checking people behind me

Service SLOW but prices good

Bought over flow cap. First, I was sent to aisle 10 with part #..looked through 8 rows of small parts, its not there, go back to counter and he says Im sorry, its in the back. Tried to return it 2 days later bc he gave me wrong cap, too big but couldnt find receipt. Just needed to exchange it but lady said no, not w/o receipt.

Never disappoints, staff is always helpful and place is clean.

Rude

This store has always been exactly what youd expect, theyre helpful and will try to get you what you need. I gave it 2 stars because of its been acceptable (although not exceptional) in the past. Today I had a heck of an experience though. I called from my home phone with a quick and simple question, and a man put me on hold. No problem. Except that I was on hold for 25 minutes straight. After 25 minutes I put the phone on speaker, and made a second call from my cellphone. A lady answered, I asked her if she could tell me what type of differential fluid my truck needed. She groaned dramatically and put me on hold. She returned with the answer, and I ask if the store carried a related hand-held fluid pump. She says no. Ive already looked it up on the website, I know they have it.So I asked her are you sure?She says yeahI repeat Really? Youre sure?Another dramatic groan, and Im on hold. She returns, Ok, we have it. I ask her if its in the store, or if I have to order it. She huffs Oh my god and Im on hold again. Only this time, she doesnt return, instead she picks up the call on my home phone thats been on hold for 30 minutes now, and starts a whole new conversation with me. I tell her Ive been on hold for 30 minutes, hang up both phones, and drive over to the Cedar Hill Autozone where I received outstanding service.

Great service there and very helpful had a great experience

Always a great experience, plus the staff knowing what they are selling is a plus.

Mr Jai W was very helpful and professional.

A great place to shop for easy car parts

Fast and friendly service at reasonable prices!

Excellent service!

Parts stores use to hold a standard of people who knew something about the parts they sold. Now they just hire a body who smiles every once in a whiletoday why

Very quick, helpful, and knowledgable. I was in and in on 10 minutes, 5 minutes spent browsing.

Clean and well stock auto parts store.

Great customer service especially the manager.

Miguel was very helpful today!!! He went above and beyond!!! I even learned something new about my truck!!!

Great

Good autopart shop store...

Dropped off a battery to be charged they told me it will be a hour came back 2 hours later to find the battery sitting in the same place I left it there and the lady manager that was there had a very bad attitude with me for no reason very bad service

Get in, get parts, get out.And, they give me incentive to get more!Lol...

Very friendly and helpful staff!