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AutoZone Auto Parts
3505 Merle Hay Rd, Des Moines, IA 50310, United States
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AutoZone Auto Parts
Comments
Ev
Review №1

I have been in there asking for some prices and info, they were really nice and kind. Prices in there are great and you can find very good stuff to fix and enhance your car.

De
Review №2

Best AZ In town. Thanks for always treating me well

Ca
Review №3

Customer service was outstanding! The phone was ringing off the hook and the young man working this evening was handling everything alone. He taught my son how to change the wiper blade once the store slowed down.

Bo
Review №4

I came in frustrated from being at the parts store next door. Eric immediately helped me find the size wipers I needed and recommended which ones to get based on my needs/weather. Very attentive right away. As it was dark and cold and snowing- I was struggling to get my new blades on and Daniel came out to go on his break but helped me get my blades on first. Very happy and impressed.

Jo
Review №5

Helpful, knowledgeable staff. Good inventory.

Cl
Review №6

I needed a fairly simple tow package to put on back of my car so you could see my brakes and turn signals with my bike rack and they went all out to make sure I got the highest quality at the most reasonable price and then even went on and put it on for me great people and a great place

Sy
Review №7

These guys are rockstars! Eric and the team have always gone above and beyond to take care of me, whether its the right part, or solid advice, and even personal insights; these guys know their cars, and stand by their parts. This is my #1 GoTo for parts and top notch service and customer care. Keep up the amazing work guys!

Li
Review №8

Super friendly and they fixed my taillight for me.

Ke
Review №9

We traveled from Missouri to Iowa for a conference held in Des Moines on Saturday, 15 August 2020. After the meeting was over, my truck had to be jumped. Just around the corner, I pulled into Auto Zone on Merle Hay. Daniel K. provided for every need to get my truck running with a new battery. I told him I wanted the best battery Auto Zone carries and he installed it quick as a whistle. The guy knew what he was doing and went the extra mile! He was courteous, respectful, wore his mask, and really did Auto Zone proud! If all the employees at nationwide Auto Zones serve their customers like Daniel K. does, they will have my future business for sure!Way to go, Daniel K. and Auto Zone on Merle Hay!David and Kelley Dibble (who, under normal pre-COVID circumstances, live on Guam)

Na
Review №10

Gentleman working was very knowledgeable and he was one of the friendliest automotive workers Ive ever met.

Ma
Review №11

Great place, friendly workers. Hit a pothole tire went flat. But wouldnt come off the wheel assembly. Went to get some Fix-A-Flat to try and get it going again. Asked if they had a rubber mallet I could borrow to try and get the rim off. Not only did he offer me the mallet but when he couldnt find one in the back, he took one off the shelf and let me borrow it. It works beautifully I got the rim off change the tire went on about my day. Even though it cost them the sale of the fix a flat they were extremely friendly and helpful courteous and all-around Good Guys in general. Highly recommend this place.

Es
Review №12

Went in for a thermostat and gasket, they did not have gasket in stocks. The guy called another AutoZone and had them hold it for me, gave me discount for me having to travel to another store.

Am
Review №13

Good place, easy access from road

Co
Review №14

Scott at Autozone on Merle Hay was AMAZING. Helped changed my windshield wipers that I was struggling to figure out on my own in less than 20 minutes and then on top of that helped get my back windshield wiper sprayer to work and spray properly. Will definitely be back!

Oc
Review №15

Decent prices on auto parts.

Su
Review №16

Love selection of goods

Ta
Review №17

On the behalf of Tiburcio Perez and Tanya Perez Thank you so much to Scott and Andrea for helping us out so much on Sunday July 21st 2019 with out Chevrolet Malibu from Arizona.The phone was ringing every few minutes and a lot of people kept coming in but both of them were super friendly and helpfull. They took the time to help us out and very friendly about it ,they deserve a raise for sure!!

Mr
Review №18

Guy that always helps me is super nice, knowledgeable and willing to take a look under the hood.

Du
Review №19

Power steering line needed Douglas store had 1 opened and missing parts so sent me Merle hay store waited 20 min for them to tell me they can’t find one that says it’s in stock....2 days later looking for wheel bearing. Out of stock on Douglas sent me too Merle hay again, and again 20 min of searching found no part that was supposed to be in stock... a little communication among stores would have made life easier

Da
Review №20

Scott and Andrea went above and beyond during a breakdown and deserve recognition for excellent customer service

Br
Review №21

Didnt have right parts.

Ch
Review №22

Needed a tail light and the parts guy even put it in when it was pouring down rain. He went above and beyond. He wouldnt even take a tip. GREAT SERVICE!

Mo
Review №23

Helped with battery replacement on stupid cold day!!

Jo
Review №24

Our trip to MN was interrupted by a major issue with our truck while towing our 5th wheel. After calling several auto shops, we found the part that we thought might be the problem Auto Zone on Merle Hay rd. Scott hooked us up to the computer and the code indicated a different part... one which they did not have. Scott called several places to track down the needed part. Definitely went above and beyond to help us and even walked us through changing the part out. Thank you Scott for all your help!

Ta
Review №25

Thanks for testing my battery and letting me know whats wrong with my car.

Ju
Review №26

Out of stock on the battery I needed (understandable due to the cold weather). Told me they would have one by 9:30 the next morning, and they would call me when it came in. After no call, I called them at 11:00am, and they told me it would be there at 1:45pm. I went in at 2:10pm and they told me they wouldnt have it until 3:30. I came back at 4:15 and they rang up the battery for me. While ringing up the battery, Tim showed me a product that he explained was supposed to keep the contacts clean (he didnt mention a cost or even ask if I wanted it) and then he rang that up too. Due to the poor customer service, I wont be back.

Ra
Review №27

Parts are way too find and customer service was great.

Ma
Review №28

They helped diagnose my issues very quickly! Thankfully it was just a air filter replacement! They even helped me do the job. They know their stuff! I can see myself having a beer with each of the employees.

k2
Review №29

Didnt have wat I was looking for but no one else did either, however i go there most cuz good deal n helpful staff

Ed
Review №30

Great location and hours are very expansive. They werent able to help me with my battery since its a hybrid, but DeMarcus was very friendly and helpful by giving me his informed opinion and advice on what my issue may be. Thanks to DeMarcus, Ill be back.

Te
Review №31

Very helpful here. Good discounts available at times on line. Very good service.

An
Review №32

Great Service

Ra
Review №33

Good service, good parking, professional. Clean.. Evry thing available. Good price. Multi stores. Smilling. Good experience

Ma
Review №34

The oring that came with the valve tore during assembly, very poor quality

Ni
Review №35

The guys are great.... even the other customers are helpful!

Da
Review №36

Its an AutoZone ... but what makes the difference is the customer service experience . Tim was very helpful and suggested various products . I will come back.

To
Review №37

This location has been very helpful in getting the right part for my minivan and car.

Ke
Review №38

No one offered to help, had questions, only saw one other person in store, acted like I was invisible.

Do
Review №39

Great help even late on a Sunday.

Je
Review №40

3 times in 3 times out with nothing. Allways out of what I want. Ill go to OReilly 1st next time.

De
Review №41

Just bought some headlights but the lady who waited on me was very nice.

Mi
Review №42

I had a wheel bearing go out on my work van and Madi helped me all 12 times I had to go back for more parts. Great customer service!!

Sc
Review №43

Great deals awesome friendly employees,definitely the place to get auto parts and products

Al
Review №44

The guy that helped me today at autozone his name was Jacob and he helped me as much as he could he answered all my questions that I had and he had patience for when I had to go get another key fob from another store. I will be back to this store because they really do help you and with what your needing help with!

Co
Review №45

Very helpful on getting a check engine light checked out on a 500 mile road trip. Its a free service and turned out not to be anything serious.

Bl
Review №46

Great experience everything everytime

Ra
Review №47

Had just what I needed and fast check out!

Je
Review №48

The employees were really helpful. I found what I needed for two different repairs.

Le
Review №49

Price better than Amazon, friendly people

Al
Review №50

Hello everyone and welcome to the new autozone on merle hay road we try to do our best to make sure you guys/girls get what u need to fix ur vehicle and get all your accesses come on in and let us help you take care of ur vehicle hope to see everyone real soon and glad that you choose autozone for your vehicle needs and wantsThank you

Lj
Review №51

Best parts better employee .Always helpful and polite. Only AutoZone store what I use for parts.Thanks to all in AutoZone

La
Review №52

Wiper blades are really expensive and wiper fluid is cheaper at the grocery store. They install the blades, so thats worth something.

Mi
Review №53

Great customer service

An
Review №54

Advice to use and parts to buy.

Ke
Review №55

Just like the rest ask and you will shall find.

To
Review №56

Great auto parts store 👍

Re
Review №57

You guys are great help

Yo
Review №58

Always great customer service.

Ga
Review №59

They were very helpful and very nice

Ru
Review №60

Very friendly, courteous, and knowledgeable help.

mi
Review №61

They are always helpful as can be.

Cl
Review №62

The store I went to did not have the part, but they took the time to look at inventory at other stores and hold the part for me.Now that customer service

Pj
Review №63

Best there is period

Fr
Review №64

Nice part store

ph
Review №65

Great service.

Jo
Review №66

Good store

St
Review №67

Great staff.

Ch
Review №68

Simple, quick, easy.

Sa
Review №69

They had everything I needed

Do
Review №70

Very helpful

Vi
Review №71

Nice place

Op
Review №72

Employees are rude and incompetent

No
Review №73

Very helpful

Ri
Review №74

Great help

To
Review №75

Come for the blinker fluid!

Be
Review №76

Awesome

Jo
Review №77

Auto accessories

Za
Review №78

Fine

Jo
Review №79

Good inventory.

Is
Review №80

The points earned on the card are valid 20 hours after obtaining them.

Al
Review №81

They always help with what Im looking for

Information
46 Photos
81 Comments
4.5 Rating
  • Address:3505 Merle Hay Rd, Des Moines, IA 50310, United States
  • Site:https://www.autozone.com/locations/ia/des-moines/3505-merle-hay-rd.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A5050&y_source=1_NzE1MjMxOS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 515-631-6192
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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