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Elite Express Towing
1217 Forest Ave, Des Moines, IA 50314, United States
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Elite Express Towing
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Me
Review №1

Jay was our technician. Prompt, courteous and professional. Was on scene on a timely manner, handled our property with care and would definitely use again. If you are looking for someone with integrity who is affordable and doesnt leave you hanging, this is the guy for you! Great experience.

Au
Review №2

Called these guys to move my trailer that has damaged suspension across the street. They said they could do it no problem and they were 1.5 hours out, even gave me a very fair price. After 3 hours I called back, he advised they were 10 minutes out. Driver never showed and I have now called 6 times, over 2 days, since then with no response. If you need a tow, I guarantee there is some one better in your area.

Tr
Review №3

Super professional, came in a timely manner and sent me update texts on estimated arrival time. Amazing price and included a tip because this is the cheapest towing I have ever received in the states. Will always use this company for my towing needs in the DSM area!

Ca
Review №4

Dude said he would be there in 30 minutes and he showed up in 20. He was polite and got us taken care of without any stress. I will use this company again the next time I have the need.

Su
Review №5

The driver showed up much faster than anticipated. He was exceptional with making sure that my car was chained to the tow truck properly. I would recommend this company to anyone as the driver was friendly, courteous, professional and knowledgeable.

Ma
Review №6

I had a trailer that was put on a flat bed truck. The driver didnt have the right equipment and bent the jack on the front of the trailer. I have sent them photos and video of him doing this. I have tried to contact them and no return calls. I wouldnt recommend them to tow air.

Pa
Review №7

Jeremiah was amazing he was on time very fast polite and carried my bags for in the hotel and was very far on price!! I will tell all my friends to call him!!!! Thanks Jeremiah you saved me!!!!!

Jo
Review №8

Very helpful in a tight spot. Highly responsive and would use Elite again if needed.

Ma
Review №9

My car had blown up and I had called my insurance company to have it towed. This company STOLE my car. Did not pick up the correct car. Then after calling all over Dallas county and the police to find it, Elite blew it off. I waited 5 hours in a panic calling everyone to find out. I had to file a police report. After they STOLE my car, they were going to make me PAY to get it to the correct location OR they were going to tow it BACK TO THE INTERSTATE. The man that I spoke with kept saying he had to talk to his manager about it, but refused to give me the managers information. I then called again and he had my number BLOCKED.DO NOT USE THIS SERVICE. Extremely rude and unprofessional and they STEAL VEHICLES AND DONT REPORT THEM. They towed my car to a Car X for repairs because that’s what they were supposed to do with the other car, and CAR X caught the mistake and reported it.

Je
Review №10

Called and was told the company would arrive in 30 minutes. Didn’t answer phone professionally. Waited almost an hour and they never showed up. Tried calling back numerous times and no one answered. Had to end up calling another company and waited for them to show.

Ra
Review №11

I had called another tow service first that never showed! Then I called here and Jay was my driver said he would be there in 15 min and was there in 7 ! Awesome Job!!

Ca
Review №12

Everything started out great on the phone. Gave an ETA of 35 mins. They didnt show up or call until 1 hr 30 min later. Says it will be another 10 min. Then 30 mins later I called another company that showed up when they said they would. And they got a tip for being straight with me.

Je
Review №13

They are unprofessional on every level from front desk to the driver. They told me they’d be here in an hour and never showed up. The driver blocked my number and when I attempted to call the office they continued to forward my call to voicemail.

Ca
Review №14

I was helping a family from church start their vehicle and my portable battery pack just wasnt cutting it. One of the mechanics from Elite Express Towing overheard me explaining the issue at an auto shop and offered to help. He had the vehicle up and running in no time. Very knowledgeable and helpful in a time of need. Im beyond grateful

To
Review №15

I have an F350 diesel that sat for 5 days in the extreme cold. It was Christmas Eve and It would not start. My Insurance company sent out 4 other companies to start it in a four hour period without success. Elite came out and had it started in less than 20 minutes. He was friendly, knowledgeable and kind.. most of all he made sure I kept warm in the 5 below temperature. I cant recommend this company enough. I thank you Elite for everything. I am forever grateful.

Ry
Review №16

Knowledgable and friendly service. Not too expensive - $90 for 9 miles.Major downside - we had an appointment for 9 am, and they did not show up. We called at 9:40, and we had to wait another hour before a truck came out to help. Overall, good company, but I would recommend to the owners to keep your appointments, and if the truck is going to be late, give your customers a call to let them know what is going on.

Ni
Review №17

I put my car in a unique position backing down my driveway. The first tow truck wouldnt even touch it. The driver took his time and skills to carefully lift my car and position it correctly so it put me back on the road. Expertise service. Wouldnt hesitate to use again.

Je
Review №18

DO not call this company for a tow! Said they wold be to get my car in 40 min. Its been 3 and a half hours still no call. Called a different tow company they will be here in 10 min. This company customer service really sucks

Do
Review №19

Came to the rescue. Very professional and down to Earth. Gave us potential what needed fixing and estimate what cost to expect. Even had some mechanic recommendations. Really great service. Highly recommend.

Ri
Review №20

Quick and reliable. Even gave me a ride to the mechanic where he was taking it. Would definitely use again.

Br
Review №21

Called them and their price for a two block tow was too high and then they gave excuses that their trucks gel up due to the heating up process. Got my car home by myself in below freezing temperatures. Bottom line if your a tow company your issues with your engines shouldnt be my problem in an emergency and I shouldnt have to pay for that. I wouldnt even put one star on this rating but I had to in order for this to post. For the record, this place sucks and deserves no stars....

To
Review №22

These folks are on top of it!! I couldnt have been helped to a better standard than what these guys provided! Awesome service and definitely recommend!!

Al
Review №23

Tony did a great job communicating - as he was given the wrong address by dispatch initially-but the good communication by Tony with me, let me know he was coming.

Dw
Review №24

Pulled my car from a ditch where it was stuck. Over charged me for the service. I called around and I was getting quoted $85 from other companys. When I called Elite towing I was told that needed to look at the job before giving me a set price. My car was just off the side of the road and my bumper was about six inches off the white line on the road. The driver jumped out and was friendly. He grabbed a chain and the cable from a winch. Threw the hook on the chain over the rear axle, hooked the other end over the cable, it pulled right out then he said that will be $150.00. I said wow $150.00 he said I dont make the prices the offices does. It took like 15 min to do. No recept or nothing. Beware of this company and get a price before they do anything. If I would have known this I would have called someone else.

Ky
Review №25

The person was very helpful and even tried to help fix my car before putting it on the tow good service and he referred me to a mechanic

Ja
Review №26

Very unprofessional. Didn’t take any of my info said they’d be there in an hour never showed up. I needed a car towed from my businesses Peking lot. Called to follow up and never heard back.

Pa
Review №27

Great serviceQuick, reliable, reasonable price

Ja
Review №28

Great service response time was fast the cheap for the amount of miles.

Ly
Review №29

Arrived within 40 minutes for an evening tow. Was extremely helpful and conscientious. Great value as well.

Jo
Review №30

I needed a tow and selected these guys completely randomly from the list of tow services in the area - super glad I did. Claude responded quickly. He is very friendly, and was extremely cautious about getting my car on and off of the truck without scraping the ground. I will definitely call again if I ever need a tow in the future.

Ta
Review №31

They were extremely fast, cheaper than anyone else we called as well. Tony Worked with me on unloading the car exactly wear I wanted it placed. He also was extremely careful with the car I will definitely use elite Express towing again in the future

Ze
Review №32

Claude and Seleman where very very helpful could not Express it enough. They have the most amazing customer service. Excellent hands down the best tow experience I have had and I have had plenty of bad ones and this ranks #1 on my list of Excellent service. They deserve some recognition for the service they provided today. Your company has 2 great men that care about the customers that they are helping. #5STARS

sc
Review №33

Claude was a very professional and pleasant person to work with he came out in very short. Of time and hooked up my car to the tow truck and drove me over to the auto body shop.I really enjoyed meeting him and allowing him to give me the tow that I needed to get to the auto body shop. I would highly recommend Elite Express Towing.

Je
Review №34

I just got my van and trailer today, and trying to back it up, I got stuck, I mean stuck stuck in myneighbor’s yard 🤦🏾‍♂️. I called @Elite Express Towing and man them boys made my day. They were affordable, fast, patient, and cool. I was like I don’t want to be stuck again, but if someone get stuck, definitely hit them up!

We
Review №35

Claude is awesome! This is the second time I have called him and he is so reliable and helpful. Hes a biologist/chemist turned entrepreneur, so hes smart and resourceful! He picked me up in a timely manner and was more than willing to take my car wherever I thought best. Its very stressful to have to have your car towed, but you dont have to worry with Elite Express!

Wi
Review №36

Completely professional wouldnt use anyone else

Sa
Review №37

Wow, I was very impressed by these guys! Very hardworking, humble and providing great service. Claude and Sele towed my vehicle and dropped me off home. Although I dont ever like it when my car breaks down, it is so calming when you know that someone will be there for you. Thanks guys!

Dr
Review №38

Wasnt sure what to expect since Ive never had my car towed but he was friendly and had amazing service.

To
Review №39

My wife and I were on way from OMAHA when our car stopped on Highway 80. We looked around and called 2 other towing companies that did not pick up before we called ELITE EXPRESS TOWING. Mr C was very welcoming on phone and once he arrived , helped us get our car towed to a nearby mechanic.I would highly recommend this company to anyone, who is looking for towing services.

fr
Review №40

Needed my car towed after battery died while being at work. Called a few other towing places, they promised to come but never showed up, probably because some of them said my car is “too low to tow”. After spending and wasting almost four hours, I found about Elite Towing on Google search. Driver is very nice guy, knows everything about his job and he had all necessary equipment to put my car on the flatbed even it’s little bit lower than most cars. I am very satisfied with the service and I highly recommend Elite Towing if anyone needs that kind of service.

To
Review №41

This is the first time in a long time I have needed a tow service. I needed to get my car across town by 4pm and my driver (I didnt get his name) was fast!

na
Review №42

Wonderful service! Nice friendly & best of all helped me out in a timely manner. Highly recommend them!

Ju
Review №43

Great guy and excellent service. Affordable and quick. Would highly recommend.

Sh
Review №44

Was very impressed on how long it took to get there. Very polite answer all my questions that I needed to know. I am definitely going to use them in the future thank you for the tow. Selemani did his job to the fullest thank you

Ro
Review №45

Great service, and Great price! They showed up when they said they would. Selemani was very professional... rode with him to my house, and he made my frustrated day better with good conversation! Thanks a million!!!

Ky
Review №46

Short wait time for them to arrive. Fast, friendly service, got my car loaded and taken to my mechanic in no time. Easy payment.

Jo
Review №47

I was at work when I needed my car to be towed from my home to the service center. He gladly came to my work to pick up my keys for me before heading to my place to tow the car. He was here within 40 mins and my car at the shop in roughly the same time. Very nice guy and quick service!

Br
Review №48

It was super late at night and they came and helped me with no problems, where very speedy and professional. Great service!

Nt
Review №49

Very pleased with their services. On time, very respectful, and welling to help out. I would recommend them to anyone.

Lo
Review №50

Our companys truck broke down when on way from work this evening. I needed a tow and called this company for help. Seleman showed up within 15mins. I have to say this young man was very polite, and knew what he was doing. The price was lower than I expected especially after work hours. I would recommend this company for towing services a 100%. I am very satisfied.

Da
Review №51

Very professional They even picked me up from my front door and gave me a ride to retrieve my vehicle then took me and my car to the tire shop. Best part about Elite towing is its CHEAP 74.00$ AFTER TAX,WOW

Em
Review №52

Very satisfied by this service. Claude arrived in 18mins. Amazing towing experience. Thanks!

Ca
Review №53

The driver was nice and kind. At the time of writing this review its still a new company. The driver has to learn some things. But he does know what he is doing.

Sa
Review №54

I called Elite express when I was on way to Des Moines from Perry. Claude came, towed my car. Great customer service. Very happy with this company!

Ke
Review №55

There was nothing elite about this service. I had to wait 45 minutes for the tow truck to get there. It didn’t help that he drove right past me, sitting in front of the Hiway Helper vehicle. The tow truck was filthy inside and barley ran. It had a suspension issue in the front that nearly bounced me out of the seat for the first five miles. Top freeway speed was about 45 miles per hour while we listened to an incessant singing from what sounded like a seatbelt warning signal.

Jo
Review №56

Seleman helped me get out of the mess. One of the best towing experiences I have had in a long time. Recommend!

Ka
Review №57

Elite Express is the Best in Des Moines. I only waited for 10 mins for them to get to me. They are fast, friendly, affordable and very efficient. I highly recommend Elite Express.

Ja
Review №58

Super good service, really friendly and helpful. $70 for a towe which isn’t bad. He got there 10minutes after I called and got me to the shop quick. Even gave me a ride home afterwards. 10/10 would recommend.

je
Review №59

ECalled claude and he was to my car in just a few minutes. Super polite and friendly. I would definitly recommend for any towing needs. 5 stars for sure.

Ja
Review №60

Very good service, friendly and helpful driver, decently priced too. Will definitely recommend.

Pa
Review №61

Salemani provided quick and excellent service! Thanks again!

Gl
Review №62

Fantastic service!

br
Review №63

Waited an hour and 45 minutes for the guy to show up. He was nice when he got here but didnt keep us updated with how long it would be then my dad did most of the work.

Al
Review №64

Very good prices and Claude was very friendly! Definitely recommend 😌

Ah
Review №65

Selemani good service, always on time and hes affordable

So
Review №66

I’ll rank them #1 in the area very helpful people, on time, best towing !!!! Very nice, respectful much more, I recommend you to call these guys if you need a towing

Ta
Review №67

I called these guys when my mom needed her car towed. Seleman towed the car at a good price. Nice people.

SM
Review №68

They are really nice and helpful!!! If I have trouble with my car, I will definitely call them for help.

Di
Review №69

Fantastic service and reasonable price! Highly recommended 100%

J
Review №70

These guys saved my life!! I was stuck on the side of the road! Very corteous and very professional, thank you guys.I would recommend these guys for anyone looking for towing service.

Te
Review №71

Selemani did a great job . he was a great help to me , I will recommend ur towing company.

Ra
Review №72

Made a bad situation a not so bad situation, 5 stars.

Ja
Review №73

Took a while to find the scene of the deer collision, once found though service was exceptional. Thank you elite

La
Review №74

Fast and a great guy that help

Ga
Review №75

Very personable and helpful!

Ma
Review №76

Claude was great! You guys rock!!!

Tr
Review №77

Very professional company.

Al
Review №78

Very professional

Information
31 Photos
78 Comments
4.7 Rating
  • Address:1217 Forest Ave, Des Moines, IA 50314, United States
  • Site:https://eliteexpresstowing.com/
  • Phone:+1 515-800-2240
Categories
  • Auto body shop
  • Towing service
  • Car repair and maintenance
  • Car wash
  • Truck repair shop
  • Vehicle shipping agent
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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