I got the fall package which included tire rotation, oil change and wiper blades. After the work was done, I took the car home and noticed tire air light was on. I brought the car back and they diagnosed bad air sensors. I opted to forgo replacement of the sensors since service advisor Curran quoted around $450 and just paid diagnostic fee around $120. Tire low air light was still on for next few days but it fixed itself. I was surprised because if the sensors were bad then light should have stayed on. Next day it was raining so I tried to turn the wipers on but wipers won’t buzz. End up missing the work day and took the car to service station for wiper check next day. I tried calling the service number to talk to Curran but got his Voicemail twice to see if he can have someone check the issue. Left Voicemail on Curran phone too but no use. I was under $200 and may be more if there was an issue with the vipers. Took the car to service station for viper check after work. Curran’s shift was done so he couldn’t help. Tyler assisted and I spoke to customer service manager Bill about continuing issues after the service. Bill was able to expedite my work and credit my account since he understood that I had received bad service previously and lost 2 days of work due to car not being available. I have been using Ira Toyota for car service and this experience makes me continue using them. Everyone makes mistakes but I am glad they were able to admit that and make the wrong right. Tayler seems to have a greater sense of customer service and helped make the situation better.

4hrs plus wait time for oil change waist of time . Never again .

I absolutely love this dealership, they’ve always been very helpful and not once have I had a bad experience here. I’d recommend it to anyone looking to get their car fixed.

When I went in for my normal 30,000 mile service I was told it would take two to two and a half hours. Even though there was no extra services needed above the standard service it ended up taking just over three hours and a half hours.

Good

I bought a brand new car, when the battery has gone bad, i went back to Ira to have it fixed. There was a miss communication at first but Mr.Steve Mahan made everything right. Five star service, great job Steve!