First time at this dealership and first time with Lexus. From the initial contact everything was very cordial and professional. The car I was interested in was ready for me to test drive. All the pricing was upfront. My sales associate John P was outstanding. I decided to go with a new 2022 that had just come in and they were able to match my credit unions financing so we were able to wrap everything up that night in less than a few hours from the time I arrived!

Kim was very helpful and clearly explained everything to me about my recent maintenance visit to Ira Lexus. The service took less time than anticipated which was great. When the car was ready, she even backed it out of the garage for me! Service plus!

My experience with IRA Lexus is determined by my trust, confidence and the customer service excellence across everyone at the dealership.Mark McLean, my Service Manager, gets outstandingly high marks and my continued thanks for his professionalism and knowledge in taking care of both me and my vehicle…

Brought my car in urgently without a scheduled appointment because something was just not right the way it sounded and handled. BRENDEN was great and got the Chief Service Manager MIKE to take a test ride with me and he diagnosed a issue with a brake caliper. They fixed it that same afternoon. Thanks to Ira Lexus and some fantastic employees !

If you own a Lexus this is the place! The service was excellent. Branden DeAngelis was the most helpful and friendly person I have ever dealt with. Tom in parts went over and above. After my car was finished being serviced, they dropped off at my house, it was cleaned and it looked great and the price was very fair. Similar to what you would spend at an independent. Why own a Lexus and not take advantage of their incredible service. The price is much closer then you think. Check it out, you will be glad you did. This is the level of service we all deserve but rarely get. I forgot I wanted to get a few plastic clips for my engine compartment. The problem is my 3 year old son was a sleep in our car. I called and explained I forgot to ask for the clips when It was in for service. I was talking it through with Tom in parts and he said, “no problem, call when you are here and I will bring them out to you”. It may seem small but it was kind and it helped me and it’s why I will go no where else and neither should you. Thankguys and gals at Ira Lexus.Frank

Asst Service Manager, Jennifer Perry.Absolutely Outstanding Customer Service.If you go into Ira Lexus ask for Jennifer.I dropped off my Vehicle 45 Minutes late for my appointment. Jennifer took me right over. Did my paperwork asked if I had a ride back. I told Jennifer I was going to Uber to work. Jennifer had a shuttle brought up in no time. And off I went. As soon. As my Vehicle was done , Jennifer called me and had everything ready for me when I got there.You know what they say first impression is everything. This was unbelievableJennifer thank you very much and I look forward to seeing you again for my 15k tire rotation.Fred Dalton.

Best experience. It was my first time taking my car in for service, and was not sure what to expect but was pleasantly impressed. It was a seamless customer service experience from my initial call to schedule the service. Mark was attentive and took his time to answer all of my questions. They were also extremely accommodating when it came to transferring over two car seats. Overall—great service and clean location.

I literally drove 35+mins each time to this location just to do business here yet I was treated poorly. Spent $19k on a Lexus from a DEALERSHIP to be lied to about the car being cleaned when it wasnt during COVID times, I had to pay to have the inside cleaned even though I have on a recording that my car would be properly cleaned upon pickup. The engine bay seemed clean until you touch it to realise they used grease to give it that shine on the visible area whilst have a RAT NEST under the engine cover! At this point Im not even sure if my wire harness is damaged or not! The engine is filthy, there were stuff from previous owner still in the car. Honestly shouldve skipped this location instead trying to stick within the Lexus family. I was even get into the shady behaviour with paperwork forcing me to drive back and forth.

A great experience. I met Jen my service person and she was amazing. Jen explained everything in depth. A loaner was waiting for me. They stayed in touch with me with the services that were being done. Brought the loaner back and my car was ready! Would recommend Ira Lexus service to anybody!!

Amazing staff from top to bottom. Extremely knowledgeable and helpful on every question that I had. Great attention to detail throughout the whole process, especially Alex Baker who helped me out. I would defenitely go back and recommend Ira Lexus.

I just received my first auto service experience from Lexus Danvers. Kim Trott was amazing. Her customer service was so exceptional that I feel compelled to write this review. I hardly ever take the time to review most products or services mostly because most service experiences are not worth the effort to bother.. Kim Trott is the standard and has me feeling appreciative.

Jennifer Perry (Assistant Service Manager) is a welcoming professional presence who greeted me with a smile and calming words. She goes above expectations to provide quality service, answering questions and she worked with me to get as best an outcome as was available at this time.Jennifer is a wonderful face forIra Lexus is fortunate to have Jennifer as the face who represents the brand and the Ira family!Sincerely,Kristina Hanges

Disappointing is all I can say. It’s unfortunate to enter the building with a goal to talk to someone about buying a specific car and to then be straight up lied to about it. Every car was offered but the one I was inquiring about. A newer version was offered, waiting for an upgraded model was offered, leaving and coming back later was offered. But nobody could be straight up with me about it. Nobody was willing to discuss purchase details, a test drive wasn’t even offered on either car, nothing was done. Everyone acted extremely disinterested and unbothered. Someone said they would reach out, never did. I was lied to and told the car still needed to be inspected, repaired, and cleaned. However it sat in the same spot for 6 days after the fact. I inquired about it again online. Nobody reached out. Another car was offered. I specified which car I was interested in, was ignored again. 2 days go by. I check again and someone reached out to me to say it was sold faster than anyone else was willing to acknowledge any other inquiries I had previously made. The least anyone could do is just be straight up with people and tell them the truth. If someone were honest with me. I wouldn’t be angry. But apparently lying, making excuses and shoving people off is a better way to do business. I’ve bought a car here before, it’s not my first time. But I will honestly go elsewhere next purchase.

My experience at Ira Lexus in Danvers was amazing! First of all, they got the car I wanted, a beautiful 2022 RX-350 F Sport - White exterior and RED interior; (I know!!! ). Jaime De La Cruz was an excellent Sales & Leasing representative. He was very kind and professional. Even when things did not go as planned, he assisted in the best way possible. I also had the opportunity to work with Yomerys Lora (Yoyo) and she was awesome! She got the job done as soon as possible and nothing but the best quality. Peter Thistlewood was amazing as well and made everything possible for me to get the car on time and offered me the best deal. I had the pleasure to talk to the General Manager (Willy Moy) and he was aware of who I was and the situation with my car, and was very determinate on help me and make feel more the pleased with my new car. All of the were great!! Sales representatives, managers, and other staff were very professional and friendly. I will definitely come back and I will recommend this dealer.

The service at Ira Lexus of Danvers was there excellent. I needed an oil change and bumper to bumper check before driving to Virginia and Ira was about to fit me into their schedule. They changed my oil, check the car over for road worthiness, washed the outside and cleaned the inside. Fabulous service. A++.

Dennis Pellegrino is a fantastic service consultant. He was an A+ communicator throughout the entire process of servicing our LS400. The whole experience was frictionless and gave me the sense that I was being taken care of rather than being taken advantage of. The cost was very reasonable for what was done. It is a beautiful dealership with great staff. Thank you Dennis.

Over all very good experience!.... Thanks allot Mike K. did great work on my vehicle.

I’ve been an owner of various Lexus’ for over two decades, and done business with a few Dealerships in New England and Florida. HANDS DOWN, IRA IS THE BEST!Special thanks to Assistant Service Manager, Mark McLean, a real asset. He’s knowledgeable, thorough and a great ambassador for the Lexus line of cars.Count me in as a satisfied and grateful customer!Thank you;Douglas NystedtOgunquit Me / Naples Fl.

I want to personally thank Joan from the office for handling my situation with such care and understanding. I will be recommending Lexus service to others as a result of the quality service I received both today and on Saturday. Today Mike ,certified technician, showed me how to operate some things that were not familiar to me and was a great help. On Saturday Tyna Tock ,the service consultant ,sought me out and kept me informed .It was my first time spending time at the dealership and I was really happy with the service I received.

This is my first time buying Lexus and I had the best experience thank you to James B and Alex B. I had Range Rover before this had the worse experience the worse car the worse customer service I will NEVER EVER buy another RR. At Ira Lexus I was welcomed with exceptional customer service and can’t wait to enjoy my RX 350 F sport also I got the best warranty package don’t have to worry about anything for NEXT 8 YEARS!!!! Alex B was great to work with made this process very easy. DEFINITELY HIGHLY RECOMMEND IRA LEXUS. Thank you guys.

Alex was superior, professional and easy to work with. He has the knowledge and understanding of the Lexus vehicles with which he easily demonstrates when explaining the features of the vehicle to the customer. Alex followed through with a promised follow up call to see if we had and concerns and/or questions. I give him a rating of five stars with five being the highest, he represents the Lexus dealership with a professional attitude.

As usual with Lexus, they treat their customers like royalty! They are kind and courteous, and go out of their way to make you feel comfortable! I will NEVER leave Ira Lexus!! Never a bad experience with them. The agents were funny too! I left laughing.. !!

Excellent and prompt service! The service team is attentive and professional. They listen to your problem and they go the extra mile to address it. This is one of many reasons why I am proud to own a Lexus and will continue to remain a loyal customer.

This was my 2nd purchase at Ira Lexus. I had a great experience the first time but I lease my cars and was thinking about trying something new. No other dealership could compare to the service and price Mark and Willy were offering. All staff are kind and understanding. I without a doubt would recommend.

We always have a positive experience with this Peabody service department. It’s a great feeling knowing that Jennifer is there to assist With the process. Jen always treats us professionally and explains EVERYTHING!!

It was a very smooth process. I was in and out very quickly. Dennis P. was very helpful and stayed on the top of everything

My sales rep Olti was fantastic during the entire process. Hands down, this was the best experience Ive ever had at any dealership. The Finance Team also made this a great experience. Everyone was respectful of my time and made the entire process easy and stress-free. If possible, I would give a 10 star review.

While this dealership wasn’t the most pleasant experience in purchasing my vehicle, the service department is extraordinary. Each time I’ve come in, they’ve been so helpful and honest with their service and have been flexible to accommodate to my needs. Last time I was there both Barry and Kim were extremely helpful in coordinating my service package going above and beyond with their professional service quality.

Excellent service, no pressure. Mark Gordon was friendly, honest and extremely helpful. The financing department also helped in making the car buying experience even better than I expected. I would definitely purchase my next vehicle from Ira Danvers and would recommend it to others.

We had a good transaction experience. Thank you to Belo, our sales guy and the manager.

We bought our 2017 ES350, lexus sedan into the IRA Lexus dealership for the scheduled tire rotation requirement. As in all of our previous experiences the service representative, Brendon DeAngelis was courteous, professional and knowledgeable.We would not hesitate to recommend this dealership to anyone.RespectfullyLorraine / Emmett Clemente

I was very pleased with my whole experience today! Thankfully, I am not working, as I would have missed some phone calls, but I do very much appreciate the calls from Rodney and Tim to confirm details with me and to retrieve/return my car, respectively. Rodney warned me that they were very busy today, and he asked if they could possibly return my car tomorrow. My appointment was at 10am, and I got a call after 9am, so they were on time to pick up. I need the car very early in the morning, so Rodney assured me I would get my car back today. He was true to his word, and I got my car back around 2pm, thankfully before their 3pm closing time. Both individuals were courteous and professional, and I felt like I was well taken care of. Thank you!

Honestly some of the best customer service I’ve ever experienced. I was greeted by my guy Olti as soon as I got in and for someone walking in close to closing time very patient, full of energy & super funny and real. He got me everything I needed, next day I was able to get my car and take it home. Honestly never met anyone be more persistent on NOT wasting my time and getting me everything I wanted in a timely matter! I am very happy with my purchase and will definitely be recommending to others to go see Olti!! Honestly best experience 10/10

Always have a great experience getting my Lexus serviced at this location. Brendan Deangelis is the best Service Advisor. He’s friendly, knowledgeable and great to work with!

Rodney my salesman was awesome 😎 he was so nice and informative. I was very happy to deal with him. And I will continue him next time I have my car serviced.

Dennis Pelligrino is such a terrific service advisor that I always ask for him when I make my appointments. He keeps me in the know as the service is being completed and is excellent (and very patient) explaining any unexpected items that may come up. He is one of the reasons why I always turn to the Danvers Service Center.

As always I get for best service at IRA Lexus

Jen at the front dest was so helpful with explaining what my car needed and cost. My car was cleaned and the job was done well and in a timely manner.

I came in on a Sunday to have my wife test drive and see what she would like. I got there early before they opened to look around and was created by a salesman named Rick. I was surprised that he wasn’t trying to sell me a car right away but instead just said hi. I then asked about the RX350 and what I would like and he showed me all the vehicles they had for sale. Most of the cars were sold and they were down to a few. Just my luck there was only one left on the lot with exactly what my wife wanted. Rick is really what I call an A+ salesman. Not pushy but didn’t ignore you. Buying a car from IRA LEXUS was a great decision cause the made it simple for us. Well done Rick.

Gentleman that greeted me was so nice.Dennis was very efficient, helpful , great to deal with.My apt. Was for 11:45am, however didn’t get car back till 4 pm next day, wasn’t expecting that, but customer service was great.

I brought my Lexus in for service today and was greeted by Jennifer. She is always warm, friendly,and knowledgeable about the car service which is needed. I borrowed a loaner car and returned a few hours later to pick up my car. I feel that the service to my car was efficiently done and looked nice and shiny. I have been going to Ira Lexus service department for 25 years and know they are doing things right.

Spoke to Service rep before going to service today and he gave full price for brakes and when I book appointment and went there he shocked me with big bill. When I ask details he made further more increased price and he said will give discount which is cheating customers. I asked all the breakdown details and those are still not clear what they did and not matched with what he gave the rough estimation in the email. Over the phone he said parts and labor charges are included and he sent an email, when I see the bill he said labor needs to add and he said let me give you before discount bill and after discount bill. I feel looks like he played all the games to loot the money. I really disappointed with the service. End up with paying double the price. Please stop cheating customers and be upfront with correct price when customers asks.

When we first walked in for our long ago scheduled appointment the first Service Consultant indicated we should leave the car and they would provide a loaner until Monday which we indicated was not acceptable as we were just passing through the area and were not prepared to return the next day. It was upsetting because we had received several appointment reminders and had indicate if we would be waiting for the car. So, next we knew Service Consultant Barry was on the case and assured us our car service would be performed immediately while we waited. He was the best ever consultant! We would go out of our way to use this dealership after being disappointed with both that are closer to us. Thank you again, Barry!

I was very comfortable at Ira and Alex the sales associate had a lot to do with that. The atmosphere at Ira was the difference between me shopping there or going somewhere else.Thanks againWalter Arnold

Scheduled a test drive online for a used RX350. We where greeted by Jack Williams. He was polite and professional. We test drove the RX and loved the vehicle. We had a few small concerns, Jack assured us that every thing would be to our satisfaction and it was. The surroundings inside and out at the dealership are clean and comfortable. We purchased the RX and we could not be happier. Thank you Jack and the team at Ira Lexus in Danvers for being Top Notch !

A service call was scheduled, always so easy to schedule & on my time. My service was done on time, Mike Kinghorn did the needed service plus he checked everything out to ensure my safety in the car. One call to my service advisor Mark McLean helps schedule my time & Mike keeps it my car safe. Great job, thank you both so much.

Outstanding service department , specifically Kim.She helped me with service plan and explained fees and cost in a great way.also give me a RC loaner for two days.The loaner car was the fun part.

Very satisfied with the service crew. They were professional and very courteous. This first experience was extremely good.

Had a really wonderful experience for the first time at the Lexus dealer. Jaime was such an incredible help. Good customer service explain all about my car and the process. It was a nice smooth process got my car in 3 days. Communication was excellent and sales experience exceptional. Will definitely recommend I’m thankful for shopping with Lexus.

Came in for an oil change and was taken care of promptly. Brendan was fantastic in helping me.

First time customer at Ira Lexus in Danvers. Overall great experience. Jennifer was the service advisor I worked with and she was super friendly and knowledgeable about all the different service items they offer. Ended up here to have some wheels/tires balanced that another shop couldn’t do, along with an oil change and recall. They were able to balance these tires with ease, drives perfect down the highway now. They seem confident in their work and it shows. This will be my go to shop now for our Lexus.

It’s very courteous from phone call asking for a same-day emergency service appointment to the arrival meeting the service agent. Very responsive and informative about the service I need. Always have a much greater experience in Danvers location, even though the Watertown location is closer and convenient. It’s definitely worthy to drive further away to get the car service

From beginning to end my experience was amazing. Rodney was professional, transparent and provided great customer service. You can tell the dealership cares about their customers.

Jennifer is always responsive and explains everything well. She always has a smile and very pleasant demeanor.

Bought a Land Rover LR4 preowned from Ira Lexus back in January and it was not the best experience. My sales rep was nice and attentive but did not let me drive the car until work was done on it (and a deposit was placed) This was fine just strange.They were firm on price because they needed to replace tires, do front control arms and brakes and I thought that was reasonable. What is disappointing is that since then I have had to replace almost everything they had done to the car through the Land Rover dealer. The brakes they put on it were cheap aftermarket and rusted and warped within 3 months

I purchased my first Lexus last year. My experience during the sale was outstanding. Additionally, I am more than pleased with the service I have received during routine services on my vehicle. Ira Lexus is comprised of highly professional employees, and it is a pleasure doing business with this dealership.

Jennifer Perry is the main reason I have my car serviced at Ira. She’s so good!!! Have you in and out in minutes.

Excellent service, good price did not keep me waiting around. Processed paperwork quickly and efficiently. Overall a great experience especially when comparing to the previous Lexus dealer I shopped at. This is my second Lexus purchased at Ira.

Brendan acts with kindness, professionalism and efficiency. He treats each person with respect, whether on the phone or in person. He took care of my vehicle issues in a timely manner. He respected the mask mandate. He demonstrates the quintessential Lexus representative.The loaner process took minutes, which I appreciated. Few patrons in the wait room, which made us comfortable. The available coffee machine supplied us with liquid warmth as we waited. The water machine kept us hydrated during these cold dry mornings.I appreciate the special touch of those who vacuumed my car and the young man who polished it before I left.My Hesitation to five stars concerns an older gentleman who works at the facility, who first walked around indoors with his mask below his nose,and then when he said goodbye to me outside, had his mask off his face. I feel all employees as well as patrons must wear their mask diligently for the protection of all of us, especially seniors.

I really liked my experience at IRA Lexus. I was greeted warmly when I entered and my salesperson Olti carefully listened to what I was looking for and the price point I was comfortable with. He ultimately found me the car of my dreams at a very competitive price. When I came back to pick up the car there was absolutely no pressure to buy anything extra but because I intend to own the car for a long time I opted for the extended warranty which I felt was a very good value. Olti did a great job in familiarizing me with all of the great RX 350 features. I look forward to a great relationship with IRA Lexus.

I thought the work done on the vehicle was satisfactory. However, I noticed a deep scratch mark on the lower right door. I did not report it because having worked at a dealership before, when customers reported such damage, the dealership would always deny that they did it. I know the scratch was not there before I brought it in for service and will have it fixed myself.My auto body shop was able to remove the mark and the paint/finish was intact without any need for touch up paint. Fortunately, the mark was not as bad as it initially appeared. I reported to a service advisor that it turned out o.k. He stated that IRA would have addressed the issue if I had reported it to them, which I believe. I still highly recommend their service department, as their work is excellent.

Great customer service. No wait to check in, and car was ready within 2 hours. Comfortable waiting area with beverages (great coffee) and snacks. Plenty of seating options and WiFi. I was able to work while I waited. Very pleasant experience.

Just had my CT200H serviced and my rep, Kim, was terrific: efficient, friendly and with a good sense of humor. I had a loaner and did some errands - when I was driving by the dealership she called and told me my car was ready. A painless experience. Thank you, Kim!

Dennis, my service provider for 5 years now, is always great! If it werent for him, Im not sure I would use the dealership to service my vehicle. Thank you Dennis!

Came in for a service and detail job, finished in a timely manner. Brendan kept me informed the whole time. Great customer service.

Olti work hard to get us the best deal on my vehicle.

Very accommodating. Great WiFi so I could work while waiting. Jennifer Perry the Assistant Service Manager was very friendly and helpful.

I knew exactly what I wanted for a vehicle. Mark and Michael were super helpful and the whole experience was seamless. 5 stars, I highly recommend Ira Lexus in Danvers, Ill be back for my next car.

This was my first service with Ira Lexus and from the moment I arrived to the moment I left I was impressed with how courteous the employees were and their professionalism.

Fabulous service, attention to details, very personable staff. I would recommend this dealership to anyone without a moment’s hesitation

Welcomed right in, quickly took care of paperwork, and introduced me to the waiting area. Waiting time was as he said and the car got cleaned up. I’ll come back

As always its been a pleasurable experience with Marc my service advisor and everyone there and I think they did a great j

Service center is always great. I always request Dennis for the best customer service. Let him know what are my issues are and comes up with a resolution. Highly recommend

Great customer svc, great communication with everyone involved. Everything went so smooth and seamless. Love my new car!

Consistently good service and seamless to deal with. Dennis Pellegrino did an excellent job with all arrangements from valet service to service details and timely turnaround.

Kin was vary friendly, professional. Excellent customer focus. Thank you $

Very professional and courteous! I can not say enough about service,excellent!

Thank you Jen for the incredible consumer experience I love dealing with you and your awesome technicians 👍👌

I just had my Lexus RX services at Ira Lexus Danvers. They go above and beyond to make sure everything is checked and any issues brought to my attention. They don’t push services on you which is great when often times many places do! And last but not least they are quick! In times like these when it’s hard to find workers the process was seamless!

Dennis Pellegrino was great and very helpful for my service visit. He explained everything and provided a summary of the service upon completion. Very professional and efficient. Thank you.

Professional, reasonable team to work with when purchasing a new car. Patient and took time to explain all of my questions. I am a return customer and have enjoyed my interactions with sales and service over the years!

I called to schedule an oil change appointment but I was able to get one as soon as the next day. I have never worked with anyone at this location before but I had a fantastic experience working with Barry Ellison. Barry and his team is very responsive, professional, and knowledgeable. Service was completed on a promised timeline, came back washed and cleaned. High recommended.

I like Lexus, which is why I choose and insist to have my car serviced here :) Thank you I appreciate your help.

Great service and gave me a loaner which was perfect.I would have given 5 stars but I thought that everything was a little $$$$

I purchased 4 new tires and got an alignment. To be honest, I was surprised at the price point going right to the dealer. Brendan was able to give me a super reasonable price on some great tires, and even said he would price match if I found them cheaper elsewhere. Would highly recommend.

Kim was AMAZING! I was late (of course) she didn’t bat an eye! She made great suggestions and went out of her way for me! She is a keeper!!! Thanks Ira Lexus!!!!

I was under the impression that Lexus dealerships gave top notch customer service for customers. The experience I had was pretty average, and I wasn’t too impressed. When I bought my Honda, they at least gave me a complimentary bottle of champagne with my new car. With Lexus, you get none of that and have to chase around emails about a dumb cargo net. Whatever.

I waited for 14 minutes before any service desk receptionist talk to me. Because he was waiting for the number tag in order to pull my GX460 out, The guy servicing my Lexus in the bay had to go get the manager before one of the receptionist came and spoke to me. It was a Tuesday. I got there at 1230 and wait until 230pm for oil filter change @10K. There were only two people in the waiting area. See ya later, NEVER!

Great service as always. They really try to take care of their clients & ensure your vehicle is as safe as possible!

Service was excellent! Working with Brendan was 5 Stars! He was efficient and pleasant and made the whole process seamless. Loved working with him and would request him next time around.

Great support and service from Jack Williams and Brandon Banich. Everything about my deal was explained in detail and all questions were expertly answered.

The sale agent was really nice 👌 and patient great attitude very pleasant .

Amazing service! Kept me informed and discussed options. Would recommend highly. The service staff is professional and helpful and friendly!

I alway bring my car to Ira Lexus in Danvers . Pricey but work . They are professionals . Help to quick in and out . My favor Assistant Service Manager Jennifer Perry she is Very nice , friendly .

Everything was outstanding And professional.Couldn’t have been better.Thank you

Quick, efficient, helpful with a lot of support learning new features, mainly software.

Jen is a great service rep, very customer friendly and always going out of her way to find answers to questions. I enjoy working with Jen.

IRA Lexus went above and beyond!My experience started with browsing online and entering some information with plans to browse for a car the following day. I received a phone call from salesman Alex B who was extremely personable and upfront from the start. I scheduled my appointment and went in the next day. Not only did I receive top notch customer service, I ended up with my dream car! Alex was extremely helpful and patient. I did not feel rushed or pressured to make any decisions and everyone who I had contact with explained everything thoroughly and answered all of my questions. I am extremely impressed and would recommend anyone to this Lexus dealership.

Fast service and getting a loaner car wasn’t a problem. They dropped off my car at work when it was done

Easy to schedule service appointments and receive a loaner car. Dennis Pellegrino is very attentive and keeps me informed of delays and completion.