In this store they have a super worse service that I had not felt in a long time, the employees are not attentive at all, it seems that they do not want to fight at all ok.

Worst customer service ever never returning there again putting a complaint in with corporate assistant manager Cindy sells associate Jose and Carlos do not help at all

If I could give this place negative stars,I would. The staff members are ridiculously rude. Their service is trash. The way they make their customers wait and literally can never help. I came here asking to change my number/new line their response was “you need to call customer service. There’s some things that even need we can’t do”. I called customer service and they said to come into a store and it was as simple as getting a new sim. I come again to do a payment,their wait time is ridiculous. They have 3 people working and 2 customers yet can’t allow more to come inside nor give them service.

If I can give 0 stars I would ! Worst customer service ever !!! The so called “store manager” osuna is the worst manager ever he needs to be fired ! Came in for a replacement for my daughters watch and a customer service rep had sent to the store since it was under my warranty and he didn’t want to give me my replacement watch. I went ahead and contacted T-Mobile customer service let them know the situation and they called the store to see what was the reason and he was rude to her as well best believe this store will be hearing from me I’ll be in touch with the hire manager ! These employees need to be trained before they move up to a higher position! Oh and to top it off the employee that was helping me asked for my ID to check for the account I showed it to him and he has the audacity to ask me if that was really me like no my name is Jeff ! Haha

Bad costumer, no atención to costumer, services Kathleen, wendi, carol. I was there trying to make a change of number and they us do everything by phone with a t mobile costumer service. I went there to them for help and I end doing all. They never say please or thanks.. They were talking instead of helping the costumer.👎👎👎👎👎👎👎👎👎👎👎

Asked if they had apple MagSafe charger and they didn’t even know what was that item, which is clearly in T-Mobile’s website lol.

If this could be 0 stars it would! AVOID this store at all costs, otherwise you will be met by Junior Osuna’s nasty customer service, no empathy for customers and can’t even check in and let customer he will be with them in a second, just flat out ignoring anyone behind the customer he’s helping out, not to mention the other “reps” just standing around watching the line expand, I’m not sure how T-Mobile’s hiring process works but it needs to change soon before they loose all their customers with this horrible example of customer service.

Great Customer Service, but need more Helpers. Always a long wait to be Helped.

If I can give 0 stars I would ! Worst customer service ever !!! The so called “store manager” osuna is the worst manager ever he needs to be fired ! Came in for a replacement for my daughters watch and a customer service rep had sent to the store since it was under my warranty and he didn’t want to give me my replacement watch. My wife went ahead and contacted customer service and they will be hearing from her as well !

Wendy did a great job installing my screen protector.

Really bad attitude. I went in to change the screen cover of my phone and wanted to upgrade my phone. Unfortunately the bad attitude made me change my mind.

Just called in I said Hello then they hung up on me.

I had a great experience especially with Kathleen she was very helpful and helped me through every step of the way. Would definitely recommend to anyone. Amazing service.

IPHONE 12 BOUGHTFrom my Beautiful Female friendGreat Service

Worst store ever!! Employees and Manager need more training. Manager is the worst sale man there . I was trying to change my iPhone 11 to a different color and he didn’t know anything. I had to do everything over the phone with a representative.I recommend if you have any questions or concerns. Contact T-Mobile representative over there phone. That the best service I had.

Customer service is simply terrible, I was left waiting an hour after my turn. Not to mention that the manager was playing profane music at an extremely loud volume. Afterwards we were told about a buy 1 get 1 free only to learn 2 months later that we have to pay whatever is over 1000 dollars, meaning the associate withhold the truth. They also added different features never agreed upon. Dont waste your time at this location.

Great practice of social distancing and cleaning the store. This is a very busy store. Every time i come in there’s always people. Glad they’re taking our health into consideration. Awesome work cudahy ladies and gentlemen.

They’re practicing social distancing very nicely .my family and i have always came to this location, by far the best one . Heydy and Destiny always have the best attitude towards everyone. The ladies here have a wonderful attitude, especially during these times . My family and appreciate you guys .

The ladies are very professional ,respectful &helpful &good looking

Amazing customer Service!I love how they are dealing with the pandemic and keeping it very sanitary .My visit was amazing.

I have honestly been coming to this T-Mobile for about 2 years i believe . I have been through every manager that has been here. Daniel was extremely nice but i felt like he didn’t know what he was doing, Daisy was so nice and Jocelyn was by far the worst one. I would come to pay my bill and i all i would hear was negative things about her from other customers. She actually did one of my phones that i got for my dad in February and she messed up and put it in the wrong number and no insurance. Luckily Leslie, the new manager was able to take care of it. All i hear is great things about her and i Can tell her staff adores her. It’s all new staffing i don’t see any familiar faces except a couple but i just don’t know their names.that says a lot, i think change is good. I promised leslie and Cindy a good review because they were honestly really great. They saved me the trouble of spending money on a brand new phone that i had just got. They took the time to take care of my needs and that speaks a lot to me. Thank you for hiring these great ladies.

Everybody is friendly and efficient juggling many things during the event that shall not be named if someones saying this posted after 2020 the event that shall not be named is the Coronavirus

7/2/20 The store closes at 9:00pm. I arrived at 8:38pm and they had already closed the store. Besides this minor inconvenience, staff here are very unprofessional and lack customer service knowledge/practice. I was only coming in to have someone switch my phone number btwUpdate: 7/23/2020Hi Leslie, thank you for following up 21 days later. On July 2nd when I posted the review regarding my experience, this location had the schedule posted on the door as well as on google stating it closed at 9PM. I also called before heading over to confirm store hours as I was aware business hours in general were varying due to COVID-19. There were employees inside they just decided to close a little earlier. Btw all I really needed help with, which I did myself that night, was to insert the chip in the new iPhone I had. Your comment stating the updated schedule now, definitely did not apply or had anything to do with my review then. Like I mentioned, besides that minor inconvenience, other times I’ve been to this location before the pandemic, I’ve had very poor customer service experience. The one star review was a review in general of my experiences at this specific location.

If i could give them a zero i would. They were rude and not helpful.

Managers are rude and un experienced and unfamiliar with their own services none of the associates didnt even have a tool to get into the phone to change the Sim I lent her my own I never got it back I also left my phone case there so I called and asked if I left it there and if they can hold it for me they said yes when I went back for it it was not there they said it might have been thrown away I feel I am owed a phone case

Employee is pretty nice there good service .

This place is an abomination. Rude lady answered the phone on Monday July 13 in the morning. I asked her how how many people were in line cause i was on my way and she’s like “idk! I’m with a customer!”. Stupid lady

They lied to me about a promotion that exp idk how long ago! I had A bad experience only because they take a very long time to assist you :( but they were able to help me they honored the promo which I appreciated...

Very bad service. I bought a phone a year ago, the next day it wasnt working.They couldnt helped me . I was told my phone wasnt going to work anymore. I was able to fixed myself 🤔🤔

Cindy and Julio gave great customer service thank you so much nice and easy phone purchase, set up, and got a very nice phone case on special thank you so much

If I could give this location no stars I would the Manager Leslie is extremely rude and so unprofessional I went in and asked about a promo and got an extreme push back not once did she show any kind of care for my or my family needs, why does T-mobile hire these people! I will never go back to this location again.

The worst place in the world Low customer service they do not help you for anything if something happens to the phone they write everything on the computer and then tell you to call the T-Mobile Corporation. They are easily to sell you a phone and make all these lies up just take your money if you have insurance on a phone and something happened to the phone which is a manufacturing problem it takes about 2 to 3 weeks for you to receive your phone they will not give you a phone from the store people get out of T-Mobile theyre a bunch of rip-off and they just want your money they dont care what happened to your phone as long as you pay their money theyre fine.

Amazing team everyone was super friendly and I felt great to walk out knowing they set me up with a t-mobile Id and my t-mobile Tuesday app and they switched all my stuff from my old phone to my new iphone XR. Great job...!!! jocelyn was great she followed up with me throughout my purchase. I will go back for future purchases ask for Karina shes amazing

Do not got here. This is not an official T-mobile store and they will over charge you for things that a normal T-mobile store will give you for free. This is like a franchise which sneaks in extra costs without letting you know.

Bad attitude and rude customer service and they kept you outside and if you want to purchase something they bring it to you outside of the store not allowing customers to come inside of the store at all..treating customers like dogs ..worse service ever specially Leslie and Destiny

I dont understand why people give this place such bad ratings. Ive been there a few times and their employees are so friendly. Definitely going back their when I have a problem. Ask for Carlos! He is so friendly. Almost treats you like family!

Worst customer service ever!!!! I only came here because my nearest T-Mobile store I usually go to didnt have the phone I wanted in stock The guy that attended me here was so rude! I bought an iPhone 7 plus full price! and was treated like a criminal he gave me so much attitude, and kept asking me if I had the money as if I was about to steal the phone!! However, The worst part was when I got home And found out my phone wasnt working!! I took it to my nearest T-Mobile store and they told me the guy didnt activate the phone and didnt even know how! he had to call him up and explain to him how to do his damn job step by step! BEWARE!

Horrible customer service!!!! The employees suck!!!!

My wife and I stopped in this store while we were in the old neighborhood. We were just gonna look at the new iPhones to see if she liked them and plan when we would upgrade her phone...Things didnt go as planned. Denise came over to assist us and talked too us about all the the apps and the camera. (My wife loves Instagram and photography) Long story short we picked out an iPhone 8 Plus and the latest iWatch connected. All for about 15$ more than we were paying now. Denise was absolutely the best at answering all my geek questions and even showed us some stuff on her own phone. This was not a high pressure sale just a conversation that ended up with us being sold on a new phone and watch....oh and we got some cool swag for Halloween too.

They need to get NEWER BUDGET phones, they got 2-3 year old phones .

The service sucks the staff are no help to anybody who wants to go to T-Mobile I recommend you go to a different location

Limited staff so a line and less than patient staff can be expected also parking dont help their situation at all

This place is run very poorly I have been to other stores but this one is a total fail. They have a list system but beware do not get in line they will not attend you. What is the point of getting in line when they go by the list. Dont waste your time with this place move on.

Good place to buy quality service in phone coverage.

Very poor customer service. I purchased the Samsung S5 as soon as it came out in April. The phone I purchased was defective. I went back to the T-Mobile store in question, to exchange phone. During my first trip to the store, I was told they would not be able to exchange the phone because the Manager wasnt present. I returned the next day, and spoke with Ralph, the Manager. Ralph, agreed the phone was defective and approved the exchange; however, no S5 (white) phones were available at the time. I was asked to return two days later, which I did and still no phone was available. At this point, an employee photo copied my receipt in order to contact me when the phone became available. Two weeks have passed and I still have not been contacted in regards to the phone. When I call the store to ask if they have the phone in stock, Im first asked if Im upgrading? When I explain, the situation, Im told the phone remains out of stock. I called, pretending to be upgrading and surprisingly, the phone was in stock, if I were to be upgrading. VERY POOR SERVICE!

Dont go to this T-Mobile they have terrible customer service👎👎(DO NOT GO)👎👎👎👎👎👎👎👎

Horrible place !! Customer service sucks !!!! Claiming they are a franchise store.. not a corporate store. So they cant help you with most of the things you need.. but they are for sure to take your money!

When into this store on 9-16-15 and got extremely bad service by one of the employees when i tried to explain to him about my bill and after i told him i would come back with the paperwork i needed he just walked away and didnt say have a nice day or anything. never coming into this store again ive been happy with tmobile for about 5 years until this incident. avoid this place if you can

I went here twice and both times were a awful. Customer service is horrible, theyre rude and uninformed of their own products. I wanted to buy a note 3 and a G2 I waited over an hour people camed and went I ask the girl who took my name on her list she didnt even know what was going on. Overall Im never going back they just blew over $1000 purchase way to go.

They take so long . All the girls are just walking around talking about what theyre doing tonight taking up my time while Im trying to purchase a phone

Try other tmobile store this have no real phones on display so you can choose what you want plus customer service always suck in here Im a 9 year tmobile customer and this one it really sucks

Completely unprofessional! Employee named Maria ! Never coming back to this T-Mobile

The employees in there are very rude, plus I was explaining a mistake on my account to one of the employees and he wasnt even paying attention.. This was the worst service ever..

The customer service is horrible. There is a 40 min wait time and the employees look in no rush to attend customers.

Every time I visit this place very little effort to help you

Your employee antonio was very rude and has no good comunication skills

Horrible costumer service i was waiting in line for over an hour and not once did someone ask if i needed something

The service was ridiculously appalling. I had called in to make sure a specific phone was available and drove there three minutes later. told me that they have no idea why they would say that and didnt have any. didnt even offer to apologize and gave me attitude as if I was at fault

Terrible customer service. Not the type of service you expect from T-Mobile.

Horrible services this store doesnt not care about the customer only there sales and horrible wait time

Location has the worst manager. Beware!!

Bad attitude The employer calling (Alvin) It sucks Really bad attitude He lied on the price He want to charge me 200 more than He says the first time Dont forget the name Alvin

Wow worst customer service here where is the energy this store is SO RUDE they have no professionalism HATE this store management step up

They let somebody else make changes on my account they didnt ask for id and this person steel my line and they still charges me the price of the cell that this person has

Great service

Terrible service

Bad service

Wack service the rude store manager

Very bad service in this store. I did not want to refresh this place.

Today I did not like the attention they gave me at T-Mobil which is in the atlantic and florence

Excellent service very friendly the girl who attended us

I went with my son to try to buy a phone and with the attitude of divos they feel more than the owners. I sent my son first because I was working the question and the first thing they told him his credit. And what did he want? But as I was about to arrive I wait watching and went outside to settle an employee came out to tell him that his earphones were lost and that they were connected to tracking and pointing to him. My son told him I do not know if you want to check my backpack. THEY HAVE CAMERAS. I WOULD HAVE CHECKED THE CAMARAS. IT WAS DISCRIMINATION THAT MY CHILD TO WALK ALONE WAS STREET. AND I WAS WAITING AT THE DOOR OUTSIDE FOR ME. I ACCUSE YOU. AND BETWEEN ASKED BY THE MANAGER TO REPORT AND EVERYONE WAS ICEED DEAF. GRIP MY SON WE CAME APPLE AND BUY YOUR PHONE IN CASH 1200 AND THERE WAS NO DIVO ATTITUDE. TO WHAT WAS GOING AND WITHOUT ASKING SO MUCH. SO T.MOBILE TRAINS YOUR PEOPLE WITH HUMILITY AHEAD. THE CUSTOMER MAKES YOU THE DUCK AND WITH THOSE GUEVONES THAT REMAIN MORE THAN AN ARTIST. AND YOUR ATTENTION TO THE VCLIENT IS DEFICIENT YOU WILL LOSE. THE CLIENT IS FIRST. WITHOUT THE CUSTOMERS THE DIVINE IS FINISHED

Very bad service

Here if they do their job very well, not like in Maywood, they pass themselves off as owners and that no one catches their attention, they are untouchable and they do what they want. Before opening in Maywood, I did everything here and I never had problems of any kind. But I live in Maywood and I wanted to be more comfortable and it was not like that. Bad service, bad attention, thats why I came back here and what a surprise, more than ten people online and I thought for at least two hours, but it is better than having a hard time again. mobile maywood and surprise fence a young woman goes to the line and asks what is the reason for her visit and to the clients who wanted to make a payment she charged us 10 minutes that if efficiency not like in t mobile maywood three people attending two clients including me and cadi an hour to make a payment, but that if they do not release the cell phone.

Good service but prepaid company service not good experience

Lately they do not attend very fast or they do not pay attention to the moment that one arrives as a client already on time thanks

Worst store Ive been in my life, customer service 0, employees rude attention, arrogant, manager a disaster unethical, common sense to deal with the costumer, total disaster, recommendation, go to another time

Very well

They do not know how to put the protectors and they do not give a solution to anything the employees do not know how to solve any problem

Very bad experience those who attend have a very bad character

It is unfortunate that such a company has unskilled personnel to serve the public

Excellent service ,,

They are worth a dick to serve people