Good spot for UPS pickup drop-off. Folks are always very nice and helpful.

Honestly Staples is completely underrated. I came here for a gaming chair, and left with a beautiful mesh office chair way nicer than any gaming chair I previously looked at online, even got this chair for $100 off on a special. My dude Tim helped me out with all of my questions and let me know about the 3 year protection plan they offer for $19 and it covers rips and stains.... overall I feel extremely satisfied with how knowledgeable the staff was and the quality of this amazing chair, Staples has good quality stuff for a fair price with knowledgeable staff. 10/10.Special thanks Tim for helping me out bro.

Went to the store yesterday purchased an organizer spent over $20 on it it’s on my receipt called the store to let them know that I did not have it in my possession, the person told me that they couldn’t help me because there wasn’t a note left on the organizer that I purchased. I also filled out a survey that was supposed to go to corporate but apparently instead goes directly to the store, somebody called me and said well you know you’re just out of luck because we don’t have it here and there wasn’t a note left so basically I’m out the 20 some dollars I spent on it. Let me also add that I spent almost 400$ at this store. Do not go here don’t waste your time or money. I am in contact with corporate already so let’s hope they do better then the store people.

I go to this location every couple of weeks for work and usually the service is amazing. I came in today just to drop off a package and the lady at the printing counter snapped at me over where it should go. I did put it in the wrong bin, but that is no excuse for the attitude.

We had to print and then fax some documents. We (my husband and I) had absolutely no clue what we were doing. At the counter was a women named Kathie and she was VERY helpful and kind. She had to take her lunch brake and the supervisor promptly came and helped us finish. They were very kind and professional. I highly recommend using this store to everyone. Overall we were happy, also impressed with how good they are with their customers.

After being on hold for almost 15 min and then finding out that the person who fixes computers wouldnt be in for another 2 hours and the lady that answered the phone didnt care that I took my business elsewhere...I went elsewhere! I was going to check out their computers while I was in there ....I took my business elsewhere!!

We accidentally sent a UPS envelope to the wrong address. We realized our error prior to it being sent back to Staples, but trying to get it rerouted to the correct address through UPS was a horrible ordeal. Angelina at the Crossville Staples store was amazing in helping us get it done. She made several calls, called us back each time to report her progress, then persisted with UPS until it was done - all with no benefit to her or the Crossville store, but simply because it was the right thing to do. Thanks, Angelina!! Youve restored my faith in the meaning of customer service.

Schedule some extra time when shopping or having a print job done. If you shop for five minutes, or your job is five minutes it will take 20 minutes for them to ring you up.

Staples Crossville has at least two mask Nazis in their store. I went there to ship two packages and the service lady required me to put on my mask. When I saw her waiting on a woman without a mask afterwards I asked her why she required me to wear a mask. She said it is posted on the door. I told her that the Governor said no one can be required to wear a mask. Then a lady in line started chiming in so I chimed back at her. Then a guy (Jerry I think) said he was the manager and that I had to leave the store. I only wanted to know why they required me to wear a mask. Very poor public relations from Staples. I spent $44.00 to ship two packages and I was asked to leave the store because I asked why they were arbitrarily enforcing an illegal mask policy. Staples Crossville has permanently lost my business due to two poor employees. Staples Crossville is Woke.

Staples needs to fix their partnership with UPS- I needed to return 2 packages from Amazon. Amazon gave me a QR code to show to my UPS drop off location for THEM to print off and send... Staples has some kind of policy where they cannot print the QR codes for the label?! So now I must contact Amazon or each seller to see if they will send me labels since Staples cannot scan and print them for me. What a great printing/UPS drop off place. 😊😊😊😊

Went in for copies, but they will not make them for you unless you get a ticket and give them your phone number. Last thing I need is more robo calls. So they made me use self-service machine. First set of copies were blank because I dont know what I am doing, so I had to pay double. Could not be more angry. Just say NO to Staples!

Camilo was friendly and knowledgeable. I was able to find what I needed without a problem.

Angelina was courteous and very friendly and helpful. We had to copy an important document and fax it to our broker for our closing. We are travelling across country and she made the process so easy. Thank you

Had to receive a fax (I know, what is this, 1985?), so I called and verified that they could do that. They agreed so I had the fax sent. When I arrived I had to wait about 20 minutes to be helped (and only got help then because I found a manager), despite several associates wandering around with nothing to do. Come to find out, their fax machine doesnt even work, why couldnt they have told me that when I called and saved me a trip, not to mention having to have it faxed to another number and drive somewhere else!

Ashley went WAYYY above and beyond help us transform a standard moving box so as to fit an odd sized item that we needed to ship. Tremendously grateful!

Very helpful and friendly staff. Discount items which are changed often. Well organized store. Plenty of people working most of the time.

Susan was pleasant, helpful and very professional. Went above and beyond her duties.

My parents wanted me to help them buy a computer. The desktop selection wasn’t extensive but OK. The salesperson pushed their service plan pretty heavily. But he was really especially nice to my elderly parents.

I believe in supporting local stores however they do not run my household or pay my bills. Why should I pay $30 dollars more for a particular bookshelf there when I can buy it on Amazon. Thats the freedom of the marketplace and I really do not feel bad. As far as advice? Youve got to be kidding. Opinions are like noses everyone has one. Become a savvy online researcher and obtain hundreds of opinions. Staples is good for an emergency purchase during the day and if they are closed deal with it or find a Super Wally Mart .

Tried using the print service today, like I do normally. But today nothing works apparently. The girl behind the counter doesnt even ask if you need help. Then over another mans issue , a manager comes over.. with attitude and cant help myself and 3 others, with anything. Even a guy with documents on a USB couldnt print anything. Never get an email back with a code to utilize self kiosk which you are forced to use. Numerous attempts. My phone call to customer service, suggested I call the president of something or another. Why?Myself and others just wanted to pay money to utilize their services. No explanation, no help, no nothing. Drove 20 miles to get there too. Just wow.

The friendliness of staff and knowledge is great. They are my first choice with anything electronic. They have other great things also.

Thank you Staples for printing school work and paper packs for free for those of us who dont have internet... so helpful and appreciated.

Went today to buy a high dollar item. Saw one employee on the floor, waited for him to help customer. No acknowledgement. Another employee walked right past us and DIDNT ACKNOWLEDGE us, then 1st employee who saw us WAITING for some SERVICE, helped another customer who had just walked in the store. A I INVISIBLE!!!! NO WONDER YOUR COMPANY IS ABOUT TO GO UNDER!!!!

Great store. They price matched Amazon on a microSD card and were helpful in finding what I needed quickly. I will definitely stop back in for office supplies/electronics in the future.

MY EXPERIENCE OF SHOPPING FOR AND PURCHASING A LAPTOP WAS MADE SIMPLE AND FAST BY SHERRIE AND CRISTIAN. TWO KNOWLEDGEABLE AND HELPFUL TECHS. THAT WAS EASY !!

The best deal on shipping UPS. My husband lives in Ohio. Saves us quite a bit. Customer service is excellent.

As a local business owner, we use Staples a lot! Always great service and the associates ask if I need help finding something(which is a pleasure bc it’s not that way other places) Pam Brickle is so friendly, helpful and efficient, it is definitely a good experience to go into staples and do business with someone that values their workplace the way she does.

This place is a joke, the old man at the copy/ups desk sent me to the copy machine to copy everything myself. He also told me I could print labels for my returns that ups is picking up.....WRONG! It printed the email but not labels. Then I stood at counter while he and a girl were back by the computer doing something. She stepped behind computer so that she wouldnt have to help. I will drive to Harriman next time.

They had everything I needed and had friendly and helpful personnel.

Great people helped us quick and fast amd friendly

I was checking to see if a printer I was going to buy had come in shipment today. Employee said they wouldnt know till they checked the shipment later today. Didnt offer to check. Lost that sale!!

They are a great bunch! Knowledgeable and experienced, will help you out in any way they can. I REALLY LIKE THE CROSSVILLE AND COOOKEVILLE LOCATIONS!

Some issues with the copy and print center, but it was resolved quickly and efficiently.

Love shopping there. Gentleman took my case of paper to my car.

Asked for assistance...was sent over to the area where i needed to go to wait for service. Was there for 10 mins because they helped another customer that just walked in, even though I should have been taken care of before them..No good service..

Had really cool stuff for fair prices, a few of there school supplies even beat out Walmarts prices

I purchased a shredder at staples on 19 Sept and it quit working by 23 October. Staples would not give me any money back because their electronics are only warranteed for less than 30 days. But their manual says they will warrant the original purchaser for a year. I now have to write or call them, and for ceratin they are counting on me being too busy to do that,. DO NOT BUY staples shredder that is less than $40. It is junk. I left mine in the store..... the clerk was surprised, and I said why, it does not work.

Great help with some photos. I think the attendant really did well.

Little pricey. But very good selection on paper & pen products.

Went thru the checkout Friday 3/29/19 about 11.00 a.m., the lady at the register was rude and NOT nice at all. She wasnt helpful at all. Ill think hard before doing anymore business there. Sad for you because Im a business and not just an individual.

Great visit and shopped for hardware for office.

Clean modern feel, good customer service

Pretty good place to go

Excellent service in the UPS service desk.

Staff very helpful and friendly.

Joey was great....He was knowledgeable and friendly... Staples needs more employees like Joey!

This store will not honor their own price match policy.

Great store , even better employees

Well stocked . Good bargains

No one to help me. Didnt find a surge protector.

Friendly staff, prompt service, well stocked

Employees are accommodating and pleasant.

Nice store helpful clerk

I picked out a fax machine I wanted.It took them twenty minutes to find one and then twenty minutes to ring it up.

Friendly and very helpful!

Very rude customer service the cashier rolled her eyes cause she had to return to her spot cause she seen me coming to register not inviting at all I’m not a one to give a bad review but if some one is nice to you be nice.

Pleasant, knowledgeable staff.

Shae was super helpful

Very helpful & pleasant.

No helpSlowOverpricedI could drive paperwork to Nashville and hand deliver for less than fax machine

I talked to a guy in here named Chadd he was coolio

Excellent service!

Convenience

It was good

It just is

GOOD