When you are desperate to find a product that works and you need advice, the gals I have dealt with at this particular Sephora actually try to sincerely help you. They greet you, they will give you options and different price points. However, I try to communicate what I am looking for which in turn helps them. They offer their opinion if you ask for it. It takes a village to be beautiful and this tribe has a nice vibe.

A well disposed proficient staff however on the off chance that you dont have the foggiest idea what you need perusing isnt entertaining. Do to Covid limitations you cant contact or have a go at a new thing. I knew what item I needed so it was fast and the staff revealed to me the limitations.

Very helpful, friendly, knew exactly what I wanted and suggested all new good things.

Always friendly, helpful. Store and displays are pristine.

Staff are willing to assist & anwser questions. Hello Gorgeous is heard when you call the store:-)

Great place for my wifes needs. Lol, but yes... awesome service!

A friendly professional staff but if you dont know what you want browsing isnt fun. Do to Covid restrictions you cant touch or try something new. I knew what product I wanted so it was quick & the staff told me the restrictions.

I love the service. the girls are super attentive and help you choose what is perfect for you

Clean, nice, friendly, informative. They are now able to give samples. Good parking, the area is perfect. More than enough parking, shopping galore, food from Starbucks, Banana Republic, Pinkberry to Avvio. Nice clean, safe day and night outdoor mall. Great for families to date nite. The gazebo and chairs are cute.

Great Products! Everyone is so helpful. Alex Barish is the best!

Found all that I was looking for.I bought the Born This Way Make up, primer, conture and pressed powder, it isBEAUTIFUL ON, WEARS VERY WELL !!!

I just went to go in and although I have loved shopping here in the past they are making it so hard do to COVID. I went to walk in with a mask that I got from my job and they told me I couldn’t wear it! It tied around my head, I can’t wear the loops around my ears because I just got a piercing and it won’t heal if I do and I’ve been having ear infections and the loops bother my ears she told me that I could wear the whole neck one which doesn’t make any sense because the one I had on covered just as much as the regular masks do. It covered my nose mouth and the sides of my face because it tied around.. nowhere else has a problem with it everywhere else is ok with it I shouldnt have gotten turned away...

Friendly staff and good quality items

Sephora makes me poorer 🤣, my gf loves them

Was just in the area and you had the shade looking for a long time. Quick service

Pricey, but great staff and products. Incredible return policy too.

While the selection of products at this location is fantastic, It’s been hit or miss in terms of service. Some days I get really helpful associates who help me leave the store with way more product than I need. Other times I’m standing in a corner waiting for an associate to help me for 10 minutes before I just decide to leave. The times when I get helped are when I’m definitely dressed for work. When I come in dressed in leggings and a sweatshirt, I’m more likely to be ignored. I don’t want to paint all of their associates this way but it is a pattern I have noticed.

Just a quick in and out to pick up something for my wife.

I got everything I needed easily. I just went straight to an employee and gave her my list of what I wanted & she showed me around the store, going from item to item to help me compare. I got a few free samples and my experience was easy breezy 😀.

Good quality items

The managers in this store are an absolute disaster. If you’ve ever had a bad experience here I promise you it most likely came from one of them. The managers are all the older overweight women that 1) don’t know how to apply makeup and 2) don’t know how to talk to PAYING customers. I’m not a confrontational person, nor am I a rude person, but I will no longer purchase from this location and I used to be a frequent shopper here, spending at least $200 every time. Im not sure how one gets a job as a Sephora “manager” but I assume you just have to be extremely rude and condescending and apply makeup at a 5 year old level, at least that’s how it appears at this store. The rest of the crew are average at best, I’ve never met any there that is really amazing at makeup or really wow you in the customer service department. If anything, the cashiers are usually the most friendly so I will give credit there. The regional manager should really look at this store and the managers because they ruin this place. Providence place Sephora is WAY better and the employees are much more helpful and friendly. I have noticed they give their attention to white women and will always use their head sets and give side eyes when they see non-whites. Absolutely disgraceful management and customer service. I cannot wait until this place closes down and the heifers have to find work elsewhere, good luck with that kind of skill set and attitude.

The staff were so pleasant and helpful!

Post CoViD: waer mask. No samples. No perfume samples or spraying. Limited customers at a time but still great service!

I got my makeup done for New Years Eve at this location. I was blown away by Andreas smokey eye, it was spot on and exactly what I envisioned! Thank you so much Andrea!

I am deaf, coming here nervous was intimidating because I read the reviews about the “stuck up” employees. However, my last visit was probably the best service I’ve ever gotten. A lady helped me and she knew how to sign. It was such a relief that someone that works there can communicate with me. Thank you Sephora Garden City

Awful customer service ! I live in this neighborhood and avoid this location like the plague !!

No other place like this...extra extra nice

The people that work their are so overly fake its nauseating...they just think theyre better than everyone, get over yourselves you sell makeup!

I just left this store. They treat anyone who is not colored like royalty. I literally spent 15 minutes in this store roaming around and no one approached me. 5 other people that came after me were greeted and helped immediately. I asked for a sample with products on hand so it’s not like I went there for samples and I was looked at like I was a nuisance. I went to pay at the register & this is like the 15th time in this specific store that I hear them ask the person ahead of me for their email to pull up their insider account yet I’m never asked. I literally always have to ask them to pull it (my insider account)up and they look at me like I’m annoying them.

Excellent

Never judge a book by its cover! Stopped in with my daughter to purchase us both that shampoo and conditioner we both love. As we walked in deciding to look around to find some make up we may like. I planned on spending between $200 to $300 but left without spending a cent. Don’t walk in with jeans and a sweatshirt. They will make you feel like your going to steal. I’m all set with that place. I now buy Younique and shop at Ulta. This poor customer service will cause the Buisness to fail in the long run. Oh well

Seriously? The people whore rating this store 1 star need to get their entitled heads out of their butts. Holy shhh. This store is awesome and the employees are nothing but kind. Ive been here 2-3 times a week for the past year so I can give you a more honest and first hand review. I love this store, its clean, organized, and comfortable to shop in. The employees are super friendly and helpful.

Love Sephora!! 💕💕💕Went in today for a setting spray that is out of stock in 3 Sephoras and they ordered it online for me with free shipping and a free mini mascara! It will be at my house in 3 days!!

I ❤ Sephora in Garden City. Its blissful going here and they carry all the great brands AND they help you try on the make up to help you find the matching color for your skin tone..they are extremely pleasant and take their time with you. Theres plenty of employees so you never have to wait for help. If youre not sure of something ask for a small sample they will make it for you on the spot to take home and try. If you have to return something its always no hassle. (I rarely return anything). I could spend hours here browsing. This is my go to make up & skin product place. I highly recommend Garden City Sephora. 💃❤💄

Very helpful staff...great experience.

Well, I was afraid to go to this store with all the bad reviews. However, I had a great experience there. Greeted with a nice hello upon entering the store. I asked a sales associate (Abby ) for assistance. She was as nice as could be. She helped me pick out some new makeup. Even though another customer was waiting for her, I did not feel rushed. After deciding on my purchase, I proceeded to checkout. Once again the sales associate was very nice. Upon leaving I was greeted with good bye and have a nice day. I originally went to the one at JC Penney, Warwick where the 2 associates WERE rude and did not want to help me even though there was no one else in the store. I will be going back to the one in Garden City in the future. Well, I went back today to return the lipstick without a problem. However, I wanted help to look for a different lipstick and all associates were busy with customers. I started to get upset. I think they might need more help. Because they take makeup back, I just picked one out myself.

Great place to get your makeup and scent

This is the best Sephora location in the area by far

Great products

Shame on the clientele and some of their reviews! If youre going to be shady, then Im pretty sure the staff is going to give you extra attention; it the logical thing to do. Who goes through the drawers for the makeup they need?I have gone in with both makeup and without makeup and I have never had a difference in treatment. The consultants were always helpful, when they werent swamped, and always took the extra time to answer my questions. Ive have a few incidents where I didnt get help because they just were too busy but otherwise dont have any real issues.Cashiers sometimes look like theyve had better days but most of them still take the time to give you proper treatment despite that. If you expect more than what is humanly possible then you should totally work in retail and give it a try!!!Just because you flash your red card doesnt mean you get extra special treatment. They likely can accommodate most things but they arent your slaves.

Every time i go in i feel judged by the women

My name is Robert or be seen near yesterday afternoon after eating entire city my mom lives in Garden City my aunt and Uncle Whitney Garden City my cousin lives in Garden City and we were chopping a little bit before we knew it 2 security guards were in the store harassing us I dont know why , Even after we realize 2 security guards were following us in the store weve still being family and I still wanted to shop in by 2 items that I went into the store to buy it became so horrible its so harassing that we left the store, I think we know how to act my mom working in the Providence police department for 32 years my wife working in a hospital for 30 years Your myself working at woman the defense for 17yrsOne nice thing 1 of the security guards fouled me some IOIO and the other way just walked around the store anything Im just doing my job I said right whats up Im just doing my job thats what we kept saying to me I dont know what I did or what we did to deserve that kind of harassment but Im gonna try to report this to the head of office its its ridiculous we didnt argue with anybody we have nothing with that the store person who helped us she was fantastic so I want to know what people do or if anyone else has had this problem of being harassed by the security guards

My happy place!! ♥️

So much stuff! If you cant find what you need here it probably doesnt exist lol

Honestly I will never go to this store again and consistently order online. The staff ignored me while I walked through the place...The only reason why I went there is because Kat Von Ds line is exclusive to them. I got glanced at by FIVE staff members on the floor with out being greeted and even the cashier could barely take the time to address me from her over painted lips. Everyone in the store the patrons as well were down right snotty. I have not had a shopping experience like this in EVER.

Too small go to the bigger one in Garden City plus if you got a gift card here you cant use it anywhere else because of belongs to JCPenney they dont tell you that when you buy a gift card so if youre from out of state and you buy a gift card and you go home and try to use it you cant you got to come all the way back to Rhode Island to use it and guess what you have to use it at their store in JCPenney so its pointless and worthless

There place is big and sell alot expensive makeup been here a few times and i love there makeup.

The customers service, not are the best I NEVER WILL PUT my foot inside again Sephora garden city RI

Good customer service.

Never again...As someone who shops these stores for my wife I have yet to encounter such a terrible group of employees. From the lady who looked like she dunked her face in a bowl of waffle batter before coming to work....to the woman who had less of a clue than I did about a product my wife wanted these people were the absolute worst. Im shocked that these people are beauty consultants when they look like their make up was applied with a waffle iron. Not only did they have no idea what items were on sale, they couldnt find anything in their store, and even worse they didnt know what anything actually was.I went to Ulta at 3 in the morning of Black Friday and the girls there couldnt have been more helpful. They knew exactly what i wanted and even helped me pick out a few extra items for my wife and gave me a bunch of free samples.Sephora is a joke.....we will buy our big dollar items elsewhereIf waffle face is reading this....you suck at doing your makeup...find a new job

The store itself is beautiful and organized. I have had some encounters with AMAZING and helpful employees, especially in skincare, and they certainly have some great employees at the Garden City Sephora. But, the exceptionally horrible employees have made me feel compelled to write this review. There is a woman I believe is a manager, she has curly blonde hair and is not a typical sales associate, she looks about 40 years old. Today she caused me to feel uncomfortable to the point where I left without buying the items I wanted. As I checked out new merchandise in the front of the store, I watched her stand at the front door like a bodygaurd, giving people dirty looks including myself and her incessant staring made me feel uncomfortable. Every time I go to this store she consrantly does this, and makes many others feel uncomfortable and unwanted as well. Its as if shes treating the customers like criminals and I dont feel comfortable going back to that store anymore after one too many of these encounters. Many of the other employees Ive met seem very judgmental and unapproachable and do the same dirty look thing, but that woman is certainly the worst.

Great location, clean, huge inventory!

Came to buy a few things , i lost my card same day so i have a temporary debit cardone they wouldnt accept it cus it didnt have my name i also had my id ...... i came from Pawtucket because i liked coming here and im a vib rouge not saying i should slide but i had a baby as well so i had to waste my time taking out cash

All time favorite.

I will never shop at this location ever again. I was shopping about 2 weeks ago on a sunday afternoon. I had been in the store for about 20 mins i was looking for the kat von d eye contour palette it was out of stock. So one of the girl recommend the make up forever palette great i loved it threw it in the basket as i continued to shop adding more and more to my basket. I was now at the urban decay section i was talking with an a associate about a few different colors. She opened the draw and show me a color. I at the time refused. She recommended a different color in a different brand. She walked away from me and i decided that i did want the colors she just showed me and i opened the draw to get it. I was rudely approced by this woman that works there very shut the draw on me told me i could do that and if i need help i should ask someone. The rude asked me if i wanted her assistance. I was shocked. So i put it back and told her i was all set with her help. As i walked around the display case she called over the radio what i had done and also told another co worker to keep an eye on me. I was very insulted im not sure if it was because i was not wearing make up and was dressed down . To be treated like that. I thought to my self well maybe shes just having a bad day. She proceed to talk about me to other shoppers. Thats wear i drew the line. I turned around and said to her i can hear you and i dont appreciate you talking about me as if im not standing here. She said yeah so. I told her i could go shop somewhere else then. She told me maybe i should do that then. At this point i was upset. The girl that was helping me was walking back over and seen the look on my face and asked what was wrong never have i been treated so poorly. She asked what girl it was i described her she has short bleach blond hair heavy set with her nose peirced in the middle. Turns out she is a MANAGER!!! I was appalled that this woman talks and treats people like that. The girl asked if i wanted to speak to another manager. As she anxiously walked away to go get her. I put my basket down that had about $200 in it down on the chair and walked out. On my way home i was still upset. So i called the store to get her name and the number to corporate. The girl told me they cant give out names conveniently. Then the other manager got on the phone with she did help a little. As I told her what had happen. She was very apologetic and offered me a free make over. In which i declined. I wasnt looking for anything for free. You are sapose to make people feel beautiful when they leave here not ugly. No one should be treated like that. I also work with alot of girls that love makeup i was sure to tell all of them my story, my friends as well and they will also no longer shop there. You never know who you are speaking with or where they work. You should never judge a book by the cover.

Very good shop

The staff is unfriendly & stuck up... least favorite location

Went there a few weeks ago and I was being followed around like a criminal and kept getting rude looks. So I left and spent my money elsewhere.

👍

Nice

Carmen was fabulous

Giana is my home girl!

Love it!!

Great but pricey

Very expensive

Great

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