Called the day before to see if they would fix my John Deere, guy on the phone said yeah no problem, you’ll just need to buy the parts cause they can’t get them. I told him that’s no problem. Next day, I load up my mower, took it all the way across town for them to say they won’t do it. When I explained I was told to just get the parts by the other guy, they said yeah that you must’ve talked to someone else. So if you have a John Deere, even if they tell you they’ll work on it, don’t waste your time. They won’t.

I needed hard to locate bearings for my 42 mower on its variable speed pulley. Needed 2, they had 3. A few days prior to finding this issue I was doing a blade swap. NUTS WERE RUSTED ON, to say the least. Brought the mower deck with me to buy new blades, just in case they could hit them with their impact driver. Bought blades and an extremely helpful employee came outside with his impact and removed them. No charge. I WILL KEEP SHOPPING HERE!

I have no complaints with this location in covington ga,they are very freindly and knowledgeable of the peoducts they sale and service.the mechanics know what they are doing and i feel that i get my money worth.

I bought a trade in Husqvarna zero turn here a few weeks ago, and it has been an excellent buy. The mower had been completely serviced, and works like new. It only had 64 hours on it when purchased, and the price couldnt be beaten. I will always go to Snapper Pro Lawn before I go anywhere else.

Very experienced, and expert. Nice and fun. My lawnmower works better than ever. Thanks

I saw a lawnmower that i would like to buy i had no problem on getting it . i like it

Good service. Mowers repaired and seem to be working great.

They offer quality products. I give them that, they had the part I needed when no other place did,, what Im concerned about is what they say about me when I leave...because after witnessing the behavior of the employees as they make fun and laughed at a customer; that just spent thousands of dollars im guessing,, a new 0turn isnt cheap,,anyways he had bought this brand new lawn mower, and here they are laughing at this Older gentleman because he was having trouble putting it on his trailer?! Everybody has got to start somewhere. Plus new technology and the older generation arent the best of friends,, idk the situation just ribbed me all kinds of wrong Just because you offer top of the line product doesnt make you better. As a business major ive learned our customers are the center of your business without them you have no business. So take good care of them.

They checked out and got our lawn mower and weed eater going and ready to tackle spring.

Quality Parts in great prices and very professional people

Good service clean place nice people

They fix our stuff and I swear it runs better for years afterward.

Order my part great price snapper cut great now good people

Always provide great service

Great customer service!!

Steve at the Conyers location was very pleasant to work with. Because of him and his product knowledge and professionalism I purchase my lawn mower from the Covington location because the one I need it was not in stock at the Conyers location

No service on Saturday. Not convenient at all.

Very helpful great service

Love this place very friendly staff and most of the time they have what ur looking for and if u ask questions they answered them with professional answers and they dont try to up sale you great people great company 👍

Im very satisfied with the service I usually receive from Snapper Pro Lawn. They are professionals.

Friendly people good service

Very nice employees and great service. Amanda, Mike, Tracy, and Mark are very experienced and always get you in and out in a respectable time frame. They also give great advice on which machines, or tools will be best for you and your business. Big Thanks from Skb Services!!👍🏽

I have been twice and both times the customer service was EXCELLENT. They were able to get my piece of equipment running with just some elbow grease and a few minutes of time, and they didn’t even charge me. That kind of thing makes lifelong customers!

Not having good luck with this place.bought a used mower ,that wasnt working right.bought a brand new mower and used one time and had to take it back for repairs.NOT GOODgood thing its under warranty

If you need parts or service they are very good at what they do.

It is convenient but I also think that they have closed.

Great customer service. Willing to help out any way possible! Only place I’ll deal with

Great customer service, and very knowledgeable staff. They told me it was a week turn around time for my Craftsman Lawn tractor, 5 days for the 2 push mowers, and 3 days for the trimmer. So far my experience was wonderful. I will rate again once all services are completed.

Have an Ariens riding lawn mower. It had a broken link for gear shift (which I had the replacement) and rod for clutch/brake had come off. Asked them to install parts. Mower was stuck in gear. Mike who works there, reached under to shift to neutral and said I see why your link keeps breaking. The bolts that connect the levers which hold the transmission in place have back out. We unloaded the mower.They called me that same afternoon to tell me my mower was repaired and I could come pick it up.WOW. Impressed.

Worst place in the world to take your equipment to everything is so funny dont waste your time

Terrible service. Took our zero turn in April of 2015 to have they hydraulic hoses replaced and tuned up. Took them until September of 2015 for them to call and say it was ready. Went to load on trailer and the hoses fail before leaving the lot. Come to find out they put used hoses on. Which I did not request. Paid $130 told them to fix it right and call when it was ready. Get a call around December 23 2015 said the mower was ready again. The whole year was gone and couldnt use the mower. I had to wait 9 months so I made them wait a few. Go to pick up the mower in May of 2016. Had a $1900 bill. After a heated exchange. They loaded it on my trailer. Get to my house the mower will not crank. Charge the battery. Find out they didnt service the mower at all. Water was in the fuel and wouldnt run more that 15 mins without cutting off. Complete disaster! Will never set foot in that store again. Stay away!

Didn’t have the belt for my mower in stock. Refused to give me part number or belt length so I could source locally. Who does that?

Sent my mower in with several problems. Memorial Day weekend. Was fixed within the week. It was inexpensive. Great customer service.

This company took a brand new Mower and replaced a deck under warranty because it had a broken piece on it. It took them five months to replace that deck and the mower hasnt ran since. After 3 months of them telling me they were going to come back and get it, they decided to laugh at me when I became frustrated and then hung up and I refused to fix the brand new mower I paid $2,000 for that has 7 hours of use. Sorry excuse for a company Ive ever seen and I will make sure everyone knows about it. Their manager tracy is incompetent

Great Customer Service Always!!

These people will rip you off with prices of their service had two lawn mowers service and they did not fix them right. They still are not running right. One of my lawnmower even was smoking once we got it home. The other one wouldnt even start up after we got it home and getting ready to cut grass. Thanks for nothing. Do yourself a favor and take your business elsewhere!!!! You been warn!!!!

Excellent service today.

I took my husqvarna push mower and blower to be serviced. They did a great job and they were fast. Will continue to use them.

I called for part number on belt after giving him model number and serial number for mower. Refused to give part number. Explained that I live 2 hours away. He told me to look it up on the internet. What a jerk! He was rude and inconsiderate.

I wish my mower worked. It was running average before Snapper Pro worked on it.Now it is inoperable. So.... the bright side is I don’t have to cut the grass. This excuse to the wife is legitamate and it only cost me a couple of hundred dollars.Good job Snapper Pro.Too all those who want an excuse, take your stuff to Snapper Pro.......

My company dropped off a Trail Wagon (a motorized cart) to be fixed. They had it for the better part of 2 months and never called us to update the status of the repair. After a month and a half I started calling to see what the status was. I called every other day for a week and a half only to be told that it would be a couple more days or that there were parts on order or the mechanic was out etc. Today, I pressed them a bit for an accurate time frame to do this repair and the service tech was extremely rude and told me that we could come pick it up if I was unhappy with their service. He did at least say have a nice day before hanging up on me....Now I dont mind that they did not want to work on it, which is what I suspect ultimately happened...but at least give customers the common courtesy of being honest. Why be in the customer service business if you hate servicing customers?

Can’t say whole staff but the gentleman who answered the phone today was by far the rudest person I’ve ever spoke with in customer service! I’m not the one to write reviews actually it’s my first ever! Ended up ordering part of internet didn’t deal with anyone, cheaper part and arriving sooner.

Great place. With great customer service

Really nice people that do great work !!!

If you can do better DO NOT take your equipmentment there for any reason. The worst in customer service.

Excellent... Great parts selection.Very polite and professional.

Called about a belt for my lawn mower. The lady on the phone was short and rude. Told her what kind of mower I had for a belt but she could not tell me she said I need a model number. WAS IT TO HARD FOR HER TO LOOK UP A MODEL NUMBER FOR Craftsman lawn mower it was a DLT 3000 craftsman at the same time I written this review I look up the model number was not hard. Now my money will go to EBAY internet sales instead of a home front store no wonder why so many mom and pop stores close up due to the internet sales

Looking at new lawm mowers nice people very helpful

Nice friendly, bussiness, folks. Casual and fast.

Friendly fast service here. They fixed a mower of ours that I just couldnt figure out how to fix.

Grate place

Quick service had the part I needed in stock.

Dont take anything there. If you dont call them they wont call you. Terrible experience. Will have to go get my mower with nothing done.

Great staff and always great customer service.

Good local dealer, very helpful!!!

I went there to order a belt for my mower, gave them a manufacturer and a model number. They didnt call for 2 weeks to say if the belt came in, then when I called they said the belt had been there. I picked up the belt, and brought it home. It was the WRONG BELT. I called and told them about the issue, they said bring it back, so I did. When I arrived they said they dont do returns on special orders. I explained the mistake was theirs not mine, and that didnt matter, NO RETURNS. When I got upset they threatened to call the Police on me.THEY ARE CROOKS AND THEY WILL NEVER GET MY BUSINESS AGAIN.

Terrible customer service wouldn’t even cover parts on something 2 weeks old terrible

Great service true hursqvarna dealer

Slow turnaround not too good at working on their own equipment slow about getting your equipment bag and not usually too good when do get it back

Clean, Mixed Knowledge Base, Pricey, a little Careless with their Work.

Excellent customer service

Great and friendly service.

From the beginning there was attitude problems ,I purchase a gocart belt,Tracy sold it to me and it was the wrong belt.They wouldnt take it back.Please think twice before buying anything from this place.

Ppl are nice

Very friendly and helpful

Not as good as the conyers location...employees seemed confused and can never locate the parts needed

They have a tendency to take advantage of women

Worst Customer Service Ever. They just dont care.

Not very professional

They help you all they can

Great job guys!!!!

Great Snapper store

Took a while

Is

Good people

You need it, they have it

High price for a tune up

Nice peoples