I should have read the reviews before betraying Baxter....I am not satisfied with this company. Thinking I was going to get the same level of respect and service here..it appears all they want is to make the sell. Once you hand them the check they are really not concerned with any problems you have with the vehicle. The service department staff at the Nissan building is very rude. The management does not return your call and forget about complaining it really falls on deaf ears although they pretend to hear you but in retrospect it is an act. They are less than professional when it comes to customer service. Although they did finally fix the problem with the vehicle I purchased it has been a battle. I DO NOT AT ALL RECOMMEND ANY EDWARDS GROUP DEALERSHIPS. I say this because this is NOT THE FIRST TIME I have dealt with them and should have listened to my gut instinct the first 3 times I didnt buy from them. But I decided to go ahead and give them a try during their little World Record Sell Event. NEVER AGAIN. BUYER BEWARE...

Bad experience with finance. Sneaky guy. Been going there for all my cars for the last 10 years. Just be upfront for your products instead of giving to think your doing something in your favor. So I canceled what they threw on my contract he was not happy. I understand they are to make money but be honest. I questioned of any future business. Salesman was fine.

ONE STOP SHOP, satisfaction guaranteed. Came in expecting to be catching a ride home to DRIVING OFF IN A DEAL OF THE CENTURY. Ask for David in finance. Tell him the Goodwin’s sent you :) exclusive up to date vehicles with top of the line service. Free car wash. Enjoy folks and stay safe

Went there bought a car had to wait for them to get it ready 3 days go by they said it would be ready that day I show up not ready another day or 2 goes by o well we cant give you the car needs a new engine. Great so I was sold a car that should never have been sold had to get a 1 year older model lost an intercooler, turbo, alloy rims, in dash computer screen, backup camera the works, only thing I asked for was the alloy rims which they agreed as it was their mess up. I was told my rims would be put on the car when I got this special coating on the car, surprise surprise no rims still. It has been 2 weeks since then still no replies call backs or anything on the rims. I definitely will not be going back there and should have just went to Baxter or somewhere that would have done what was promised. This was at the Mitsubishi/Hyundai place and will be giving the owner a call as this is not the way to do business, plus I will have to go and buy rims that were promised and be out the money.

Super friendly and knowledgeable staff. Got my mom in for an oil change right away with no appointment. Treated mom and I like queens. Kept up updated regularly on the progress of the vehicle. Definitely recommend this dealership.

Really had a good experience at this dealership. No pressure from the salesman, financing guy was great. Highly recommend this auto group if youre shopping for a car, new or used.

Took my car in for an oil change and tire rotation. 2 days later and under 50 miles of travel, my front end begins vibrating and making terrible noises. Turns out the did not tighten 7 of the 10 lug nuts that hold MY FRONT WHEELS ON MY CAR! Service had been decent up to now. Im lucky I made it home alive. I would still buy from them but now Im leary of the service department. Not a great experience.

I came in and got great customer service and the man keko answered all my concerns about buying a new car! It was awesome I highly recommend

**edit** spoke with the manager and was able to work out the issue and come to an agreement*** Love my car but when the deal was being made I said unlimited oil changes for 2 years, I even said the contract needed to be fixed because it didnt read right, I was reassured nope 2 years unlimited would be fine, it was a deal. Find out today nope max out of 4.

Tim Tolliver is the guy to buy a car from, he was very nice and helpful on buying a car. He has the patience to answer all the questions we had. He helped in every aspect of buying a car. Thank you Edwards auto group and especially Tim Tolliver.

Ive had great experiences here. This last time was awesome. Ive been to other places and you get kind of harassed on the spot. This experience was no hassle, no pressure, and a very smooth time. I loved it.

My first time buying a vehicle and it was amazing. Tylor C. was awesome and found the perfect truck to my needs!! Always ask for Tylor if you are going to be looking for a new vehicle!

After going through the process of gathering all our trade-in information, we were then called by the salesman and told that they refused to sell vehicles out of state right now. I had already made an agreement with them on price and lined up shipping to have it picked up. The salesman was very apologetic, but the store manager acted like he couldnt have cared less. Very poor experience.

Very unprofessional, the finance tricks you and they don’t go over final totals, lack of information. Slide things into your bills.Had a horrible experience. They tried blaming it on their salesman.Absolutely would avoid this dealership. You’ll regret buying a car from here. Had a fantastic and amazing experience with Gregg Young Just across the River.

I love this place. Everyone was very professional and helpful. They went through all my options and got me into a vehicle the same day. Mike Hansen gave me great advise and I felt welcomed. Rich Roberts always checks to make sure everything is going well. Tyler was very knowledgeable as well. Rich Becerra went over all the paperwork with me so I understood what I was signing. My credit is not the greatest and I’m very satisfied by how everything went so smoothly. I’m a forever customer and recommend stopping in. I didn’t feel pressured to buy anything. They treated me like family. Thank you for the great service. Keep up the good work!

Sold my daughter in law s keep liberty with bad head gasket

Purchasing my new Jeep Grand Cherokee Lauredo with Cody was a breeze. He was professional and Courteous thru the entire process. They listened to what my needs were in a new vehicle and gave me I believe the best option available. David Jones was great to work with me on the numbers IE; down payment, finance rate, trade in allowance ect. I couldnt have asked for a better staff to assist me in the process. Thank you so much guys I look forward to many vacations in my new vehicle.

Me and my wife and grandchildren went to Edwards to purchase a vehicle. We meet Peter standing in the parking lot waving at us. We felt welcomed. Peter and Sandy worked to get us a vehicle for my wife. I want to thank them for putting my wife in a vehicle. It was the first time in my life to have a positive experience purchasing a vehicle and I am 59-years old.Thanks

My salesman J.O. was awesome. He and the used car manager made sure I found the car that fit my criteria. J.O. is down to earth and keeps it real. Edwards has a car for everybody so I definitely recommend checking out their inventory.

Well this was my first time buying a new Silverado 2021 with the extended warranties and the chip repairs.... well had a rock hit my window the first week of owning it . Called an set appointment to have it fixed , they fixed it by grinding the chip bigger and filling it with a black silicone or something like it . Not even flush with the surface of the window I can catch my nail on it . I bring it to their attention and all they could say is that’s how they fix them call your insurance to see if they can do it ! Wth do I pay for ? Not happy with the service! If the owner brought his vehicle into the shop for service you better believe they would make it look like new for him .

I enjoyed the experience working with Edwards Auto everyone was great and I began my process with Tim and Michaela took over for him, she was an awesome person to work with and really listened. I love my 2017 Chevy Cruze. I do have one thing that is a big factor and the reason why the 3.5 stars. Seems like after the sale is over I dont matter anymore. I was shopping in October and when I first began looking I specifically told them over the phone that I DID NOT WANT to have a new payment and taxes and plates all due at Christmas. Not a problem he said over the phone. We can make sure that your first payment is due in January. Well after the sale was completed I got payment book with first payment due when....DECEMBER 14TH. I am NOT happy. I spoke to the finance dept. today and was told basically so sorry that is only for top of the line credit and nothing he could do to defer payment til January. Exactly why I did not want to get a vehicle at that time but I did based on the word of their employee. Kind of a bait and lure tactic as I see it.

Great Pre-Owned sales reps!

Wish I could post the screen shots of the conversation, but check out their Facebook. I was able to post them on that review page. Short story: Don, the sales manager has 0 customer service, I cant beleave hes a manager with that type of demeanor. Rude, lazy, sarcastic.

Oil change @ check out damage from a pothole to our front tire

Always good,have bought all our vehicles there

We were sent a pre-approval letter from my daughters car company directing us to go to Edwards. We get there on a Saturday about 1. We were met by a nice, albeit new, sales representative. The first car they let us test drive was a Buick SUV. When he was describing the features, he seemed just as amazed as us when he discovered new features. Got in the car for a test drive. Noticed there are 2 different cracks in the windshield. Second car was on, not as fancy but were told it was less expensive and we’d more then likely to be approved. We had repeatedly told him we didn’t have a down payment and were doing a trade in. Get back to the dealership. The guy wrote down all our information, on a piece of paper (this becomes important later). He brought it all back. One hour later, he comes back and apologized because the “computer mixed up” mine and my daughters personal information, switched socials and dates of birth, etc... He wanted us to look it over to get it fixed, even though he had already written it down. I again said we don’t want have a down payment, we were using her car as a trade in. One hour later, he comes back and says they’re still working on. By this time we’d been there 3 hours. One hour later the salesman comes back and says that they have a Sonic that we can get approval for. We get in that car. The remote start doesn’t work. The key fob is dead. We start the car. The check engine light comes on. We get back and they say they’ll get it fixed and we can take it back to Lincoln, where live. 30 minutes later he comes back and says they’ll give us a loaner so it can be fixed. Ok whatever. 1 hour later they come back and say they got the approval but we’ll need $1,200 down and our payments will be $100 then they originally said. They suggested as a way of getting the down payment that we can take out a PAYDAY ADVANCE LOAN. When we left they had to give us our keys to our own car that they had taken off the keychains. That was 5 hours and a Saturday TOTALLY WASTED.

Just stopped by to look. Was quickly greeted and had our questions answered

I saw a car I was interested in and test drove it the car pulled to the right and didn’t stop very well. I got back to the lot and told the service manager, we looked at the car and it literally had no brake pads not bad ones just none on the vehicle. I test drove another car making sure it had pads and when I got back the sales person checked on the price. He came back to me and said the car I test drove wasn’t even theirs and not for sale. Horrible place to shop for a car wouldn’t recommend it to anyone.

Explaines why they wouldnt fix my drivers mirror when I made my purchase. The whole mirror has to be replace. I wasnt told that tell my last service.

I made an appointment at Edwards Hyundai for a auto recall. It took 2 hours. They agreed to wash the vehicle after. They informed me the work was completed. I picked up my car to discover it was now washed at all.

Jenny was great! She was friendly, forthright and did what she could to make us feel comfortable. The overall Edmunds Group, maybe not so much. Firstly I showed up on Monday at 845. The parking lots still had snow removal going on. Question in my head was why wasnt this done the day before or at least before Service opened. Repair estimate was given end of first day with assurance of two day part lead time. I called on the third day am to learn the part had not arrived as of yet. That day the part came in and the car was ready by 430pm. We drove 40 minutes to pick up the car and learned the car washes around the area were not working so our car was delivered previously cleaned but with some conspicous streaks of dirt. We were happy to take the car as is because we had an upcoming meeting that required us to leave. To recap, Edwards Auto did what they said they would do, but you feel they need to work better as a team when you leave.

Would never buy anything from here again. Used vehicle salesman are sharks. They turned a simple vehicle purchase into a circus.

This place just makes me sad. Everything about it. Its the real dealership experience. Its about the same as going to the dentist to have a root canal.

Just went through an awesome experience. 1st time getting a new vehicle. Jerry 007 Bond is a great salesman and the selection is vast. Great place to purchase new or used.

Warning. Check your sales agreement line by line. These people added 5000.00 for an extended warranty that I had specifically said I did not want. 1000.00 for wheel warranty and another 1000.00 on halo shield. It took me 2 months and threats of a lawsuit to get this taken off a loan agreement. The finance person added these things and never once went over line by line the contract. I called and called and nobody received my call. I drove 95 miles back to this dealership. They paid the 5000.00 and told me the other check for 2000.00 was being cut as we spoke and would be sent to the bank. Said it would be a week until it showed on the loan. Well over 3 weeks went by. I checked that loan online every day. I finally had to call again and threaten to drive that 95 miles again to clear this up. The finance manager become irate and hung up on me when I told him I had contacted a lawyer. Thats when they cut the 5000.00 check. The next 2000.00 was as difficult to get them to comply. Beware of what they are tacking on to your loan. They make money off all these extras. I had to pay my lawyer a 250.00 consultation fee but I would have proceeded with a lawsuit had they not ca.e through. It wasnt ready and took 2 months to get their attention. I was 16 hrs away from my home and this was a vehicle bought for my daughter that lives in that area. I had to stay in sioux city for those 2 months to get this mess straightened out before I could head home. The aggravation was time consuming with very little help from this dealership.

Love the truck but, it took many calls, text and, over 30 days to get the title making the registration late causing me late fees. Was told by the salesman check to cover the fees was on the way. Truck was purchased Aug 1 registered Sept 11 it is now Nov 28 no check. Sept 10 they called and told me they had the title at the dealership. I took a vacation day to go get the title from the dealership, get the truck inspected and, registered. Guess what they could not find the title when I arrived. It was at another location. They were also going to pick up the title of the old truck that didnt happen either. Edwards in general just doesnt seem to care about the quality of service they provide. Once they had the money from me they could care less about the after sale. It doesnt pay the cross the bridge.

I needed to replace my old vechile in a pinch and Tim, Mike and Rich worked with me without pressuring me. Mike found me my 2017 Mitsubishi outlander after I described what I was looking for in one try. Tim was extremely patient and professional as well as the others. Rich did an excellent job on getting me close to the payments and interest rate I was happy with. I am extremely happy with this group.

These guys let us drive around brand new vehicles straight off the truck, but we just couldnt get to the same bottomline, unfortunately.

Good ppl the sales man Max Mcdaniels goes the extra mile for his customer

Doesnt check any of their vehicles previous to selling. Had car for over a month before they sent the title change to the DMV... Extremely unprofessional.

Great customer service and really nice people

JO was great to work with. He answered all my questions and if he didnt know the answer, he found someone who did. He was supportive through the whole buying process.

Had a blast with the staff at Edwards to purchase my new vehicle. I got 5 star service and had the best experience negotiating and purchasing a car. I’m a roadster aficionado and Edwards helped me pick the vehicle that would suit my needs and my personal car collection at home. Julio was my sales rep and he did not disappoint. The sales manager and GM where both true gentlemen and assisted me as well. The finance folks were outstanding as well. Kudos to everyone and I hope to see you all again. Thank you for everything. To those seeking a new car and a great experience, leave the Omaha dealerships to others and go to Edwards in Iowa. They are worth the drive.

I took my car in for an oil change today. I was waiting in the waiting area and I get a call from the service employee that I could come get my vehicle and I told him Im here waiting. He just laughed. Then tried to give me a bill, when its a complimentary oil change. Then I go out to my car and they parked it so close to the car next to me, I had to squeeze in. Not to mention Im disabled. Note I have handicap plates. Then no courtesy car wash or vacuuming floors. Poor service!!!

Edwards wouldnt let me test drive any vehicles.Initially, the salesman said I could, took my ID, and got the keys out. But the manager stepped in and wanted me to fill out all of the financing paperwork before doing a test drive. I was serious about getting a particular model, so I filled everything out. My credit score is exceptional, so there wouldnt be any issues. After filling it all out - social security number, references, and all - I was then told I wouldnt be allowed to test drive and was walked out the door. They didnt even run the credit check.I went on to buy the same model from another dealership with no problems, but the rudeness, outright lies, and apparent prejudice shown by the manager that night ensured Ill never return to Edwards and that Ill continue to share my experience with all my friends, family, and co-workers.

Justin Carter was amazing. He worked hard to get me the deal he got. Allen Chavez was courteous and helpful. Both gentlemen were very friendly and understanding of my situation. I have to say that they both provided the best car shopping experience Ive ever had. I look forward to continue doing business with them if/ when I decide to upgrade/purchase another, vehicle again. Thank you

Exceptionally unprofessional staff, but I should clarify this is management. Their concern is only for padding their wallets and will literally steal the bathwater from the baby

Their service department has quite the business model. I scheduled a time to bring in my vehicle then when I brought it in they told me it will be about $200 just to diagnose the problem but the $200 can go towards the cost of the repairs. Most places will diagnose it for free, go to any auto parts store. I had already had a friend diagnose it for me and I told them what to fix. Well, they try to tell me I need $1500 in work done. I know thats not true as I get my vehicle serviced regularly and this is the first time I went to Edwards. I told them to fix what I knew needed to be fixed. The cost was about $350 from Edwards. After I got the cost from them I got a quote from another mechanic for $180 for parts and labor everything included for the exact same fix. Well, I was already indebted to Edwards for $200 JUST TO LOOK AT IT so I might as well just pay the extra $150 at this point because I had already signed the promise to pay $200 they have you sign when you drop off your vehicle.In addition, when I go to pick up my car I have to pay to get my keys back (which took 15 minutes just to locate my keys) and before you can pay they make you sign something that says:THE SELLING DEALER MAKES NO WARRANTY OF ANY KIND WHATSOEVER AS TO THE MERCHANTABILITY OF THE PRODUCTS LISTED HEREON OR AS TO THEIR FITNESS FOR ANY PARTICULAR PURPOSE. ANY WARRANTY WHICH MAY EXIST IS AN AGREEMENT SOLELY BETWEEN THE MANUFACTURER AND THE PURCHASER.This tells me that Edwards does not stand behind their products and work performed. If Im going to pay a premium of double the cost, why would I, or anyone, be ok with this? Do yourself a favor and do not go here. I asked around the community and everyone I talked to told me it was a mistake to drop my vehicle off there. I understand now that they were right. I wont be returning and I dont know why anyone would.

All your employees do they jobs very professional. The area is always extremely clear for cars driving into the service garage ☺️🤣

Trevor was a very good salesman. I give him a 100% for helping me get a vehicle. Thanks TrevorNorma Crocker

I have dealt with the the Edwards group for a good 7/8 years. Ive had good service with the Nissan/Kia side as well as the Dodge side but the Hyundai group just destroyed everything.I went in because I received a card saying they were interested in the Hyundai Santa Fe that I purchased in October 2019. The salesman took all the information on income and then said he needed to have the engine checked out and run some numbers. No problem. When Andy (Hyundai salesman) came back and informed me that they could trade in car due to the donut on it and engine issues. In the first place I got a flat tire on interstate just an hour beforehand which I told him about. He informed me if I was going to trade it in not to go buy a new tire or worry about it. But the real kicker was him telling me there was a slight knock in the engine and a blow-by problem which I had to call after leaving to find out what he was talking aboutThen proceeded to tell me unless I can come up with $4000-$5000 down minimum there was no way to help me.The final straw was when I went to my mechanic. There was no knock in engine and no problem with the blow-by valve or sensor. My check engine light has never come on. The knock is from the exhaust that rattles no matter how tight or loose the hangers are. It has been that way from the time I bought it and I took it in twice for that. I was told the hitch was the wrong one. Again I went to a hitch dealer and was told it was the correct hitch.I may be an older woman but dont treat me like I dont know anything and take advantage of me. I left Edwards Hyundai fighting back tears. After just having shoulder surgery and going on a fixed income I didnt need to be frightened and lied to believe I need my engine taken care of or I would need a new car.They need to be thankful that I have respect for myself and those around me because I really wanted to go back and do a full blown Karen on Andy.Edwards Auto Group karma does happen.

Needing a new car couldn’t have come at a worse time for me, so the 3 weeks I spent shopping was really stressful. I went to dealership after dealership and it’s pretty much the same experience every time - they say whatever they can to get you out the door in a new car by the end of the day. Edwards was the one place that I felt understood my circumstances, gave me plenty of time to consider everything, and didn’t rush the process just to make a sale. The fastest way to push me away from a large purchase is pressure. Obviously every dealer’s main goal is profit, but I really appreciated how Edwards made it seem like they had my well-being in mind too. I love my 2013 Kia Optima; it’s a huge upgrade from what I was driving before and after a little over a week with it I’m so happy I decided to go for it. Brandon and Steve were both super helpful, informative, and straightforward. They also gave me a lot more than my car’s trade-in value, which helped a lot. Steve emphasized that he gets his business/ratings from happy customers, not shady sales practices. Although anyone can say that, it seems to ring true for Edwards. If you’re in the market for a new car, definitely check them out.

Great service!

Had a great experience. Chris Alt was awesome in helping with my search for the right vehicle. Excellent service and friendly atmosphere. Thank you!

We went to Edwards on Sat just to shop around. When we arrived were so kindly greeted by Allen Chavez. He was very welcoming and kind. He listened to what we were looking for and helped us find just that.. well actually better as I left with a great car. I would highly recommend asking for him if you go there. The whole process was actually very quick and all the staff we encountered were very friendly. We also appreciated the finance manager that helped us Ben Stecker he was very friendly, funny and helpful with any questions we had.. these are the people you want to ask for.. thanks Edwards for the great car and great service

I had the best experience today picking out my new 2019 Hyundai Tucson! I recommend going to see Allen Chavez. He made my day and was very personable! Special thanks to him! Also Michael Milan in the financing was amazing. Very nice talking with you all. :)

I am extremely satisfied with my sons new truck. Working with Sandra F. was easy. She was honest and straightforward but did not try and pressure my son or I into a purchase. I highly recommend doing business with Sandra F. and the Edwards Auto Group.

Great place to buy a new vehicle, always treat me good

The did the work that needed to be done for the recall but they offered to wash a vacuum my van before I got it back... That did not happen and they messed up my turn signals which I fixed myself.. The service desk staff was courteous and the courtesy van driver was awesome. There seems to be a lack of communication between the desk and shop...

Just had all four of my tires replaced using the Halo warranty I purchased with my vehicle at Edwards other than it taking 6 hours because the warranty company wanted to drag their feet Edwards Hyundai service was able to get all four tires replaced went above and beyond with keeping me updated even offering to take me over to the McDonalds to grab lunch their service tech make sure my tires were installed properly even making sure they were torque to spec and checking three times to ensure safety this is something that normally is never done at a tire repair facility and I am very pleased to see it being done here not only does it give me peace of mind that my tires are not going to fall off but gives me peace of mind for the consumers who use Edwards Hyundai service

They dont stand behind what they sell watch your paper work on what you sign. Lieing to sell. Will never go back. Have been their many times. Was their Saturday for a oil change under Thole. My bother Charles honig, my Farther Robert Honig, my mother Connie Roberts, my step dad Jimmy Robert, my sister in law Dawn Honig, we all have been miss treated and lied to at your dealerships. We will move on and do our business elsewhere.

First, my car buying experience was great. Rich Roberts at the Chevy dealership is a great guy first, then a salesman. I bought a used car that needed a spot on the bumper painted and they included that in my deal. The finance department was pleasant and up front. Then, a check engine light came on, and I felt a sickening feeling because I thought of the term AS IS. I called Rich because I had not heard about the bumper repair, and I mentioned the light. He said let me talk to my manager and we will get back with you. The next day, the service department called me to set up a time to bring the car in. I was pleasantly surprised when they gave me a loaner car and told me that the work was we owe. In other words, I did not have to pay for the check engine problem, whatever it may be. Thankfully, it was an O2 sensor, that they replaced. The paint job on the bumper is superb , and my car was washed and clean when I picked it up. Thank you Edwards, and thank you Rich!

Their service department is a nightmare. Took my camry in for an oil change. They managed to lose my previous maintenance record so wanted to redo that, initially came back with a 1k bill the most urgent bit being 400, warranty still covered the part so it went down to 200, kept my car for three days, dropped it off, and Im left with an $800 bill. Tried getting in contact with them and was told I had clearly implied I wanted the full work done according to the girl Id been working with and some other cashier I hadnt interacted with before, passed me off to the service manager, and lucky me that manager has just been far too busy to give me a call or anything. I can handle an honest mistake, but at this point Im so tired of their customer service that I cant imagine buying anything there again much less recommending them to my worst enemy.

I had been try get hold of them through email on service when i having issues with my dodge. Email twice with no reply and im deaf it only way to get hold of them. So now i learn this might be worst place to go. Im giving up my dodge for ford soon. The most ignored place.

Easy process from start to finish. Our salesman Randy Kahl asked us questions and then listened to us to help us find the right car. Rick is finance worked with us on the payment. Highly recommend!!

I really wanted to do a deal here. I came on the lot to buy a car and do a trade in. I was able to test drive. My credit is a non issue but they only wanted to do a trade in with one vehicle they had. Not one I was interested in. Seeing the deal with what I came in there for wasnt going to happen I asked for a newer vehicle on their lot as it was a good alternative, again they insisted on this one vehicle. I asked to see it, it wasnt on the lot, it wasnt able to be seen, it wasnt able to be test driven and it wasnt ready to go. So you want me to trade in for a vehicle, which I can not even see? No thank you. I left and purchased another car from another dealership the following day.As for the brand, I would absolutely recommend Mitsubishi. All of their cars Ive owned have lasted over 150k miles without problem. I was in one of the small Mitsubishi Mirages, same gas mileage as a Prius and got into a T bone with a 4 runner, I walked out of it. Car was totaled but I was fine.

The man I hoped to see wasnt there and I went to the service department and they said they fixed the problem. I told them it still had the same problem and now had a noise that sounds like something loose and about to fall off. They said no.

These sales reps have absolutely no clue what they are selling or even how to sell professionally. Had a sales rep tell us the price of a vehicle was $19,700. We loved that price and my girlfriend had fallen in love with the car, we were not able to purchase the car that day as we are waiting for an insurance check to come through. Come to find out the cars price is 28k and the dealer will not offer the price the rep told us. That was their mistake and they should have paid for it like any other honest company would. As a salesman myself I’m absolutely baffled by how this place gets away being so unprofessional. The sales rep was cursing during the test drive and says “man I was gonna get tacos before you guys came up” sorry for wanting to give you business? I wouldn’t recommend this place to anyone from here on out.

Mandy and the mechanics took great care of me as always! Such a great team there at Edwards in Council Bluffs!!

Great experience! Honest and fair. David was great to work with for sales & Ron was great in the finance department! Will go back for my future car purchases!

The sales folks here are nice & work with you to get the best deal possible. The recommendations of vehicles are spot on h they dont try to sell you the most expensive one they have. They really do work hard to accommodate you. I would recommend coming here to buy a vehicle any time. Thank you for the great experience.

Do not use this place, you will receive unlimited unsolicited phone calls about your vehicle warranty, since buying a car from this place my phone rings off the hook telling me my car warranty is going to expire. Stay away from here unless your using a throw away phone number

No one would help us!

They really worked with us at getting us into two vehicles and accepted our trade-ins that were sub-par at best.

Very happy and satisfied with my vehicle and my salesman, Jermaine. He was very transparent and honest and made everything comfortable. Also VERY knowledgable on all the vehicles I looked at and their features. After purchasing, he sat in my vehicle with me and went over absolutely everything to make sure I understood and was happy. Everyone else I dealt with in finance, etc. during this process was very nice and made sure I didnt leave with unanswered questions. I would definitely recommend Jermaine if youre in the market for a vehicle.

Recently purchased a 2017 vehicle from Randy - my daughter bought from him last year as well. Randy makes the car buying experience simple and stress-free. Very pleased with my purchase!

I was extremely happy with my car buying experience here. Mike and Daniel were very knowledgeable and listened to all my concerns. Roger was great as well in working with my budget needs. I would highly recommend this place if you are looking to purchase a new car.

We went to Edwards to compare vehicles we had been looking at from other car places and online. Our sales rep Andrew West took time to listen to what we were looking for and find us exactly what we wanted. Haveng done research on our 2017 Tucson, we received a fair price for our new car. I would highly recommend Edwards Auto Group, find Andrew if you go - he would take excellent care of you.

I don’t remember ever writing a negative review. My philosophy is try to be uplifting and encouraging but two and a half weeks ago, I purchased a used vehicle from Edwards. I went over it with the salesman and called a family member for more questions to ask and things to look for. The salesman reassured me it was the better selection. He steered me away from cars he said “had issues.” When I drove it, I asked about everything from 4x4 to a/c. I mentioned to him the brakes felt a little soft but he said that was normal for cars that have sat for a little while but it was fine. A mechanic came out while I had the hood up, engine running, and asking questions. He began to tell me how amazing the salesman was and this was a great car. This week while driving I suddenly could not stop. The brakes didn’t work. I didn’t hit anything as I was still on a side street just before getting on Dodge. Thankfully, no one was hurt. As I mentioned, I don’t like writing negative reviews but this could have ended very differently. I could have had my children with me and driving the interstate. I did try to call the GM multiple times but after explaining what happened was told he was out, in a meeting, or just stepped out.

Very friendly staff, made the the transaction seemless and painless overall awesome experience.

We just bought our new car from these guys. The people who work here are awesome and very nice! They work with my husband and I to get us the best deal they could! Thanks guys!!

Lots of cars to choose from

It looks like they have a bumper crop this year.

On May 16th 2020, I purchased a used vehicle, 2015 Mitsubishi Ralliart. I drove from Denver, Colorado to purchase this vehicle. After signing everything, 40 miles out on my way home, the transmission overheated. The vehicle had to be towed to another Edwards Mitsu lot to be diagnosed, but this was saturday evening and nobody would be in until monday. There was an offer to put me into a hotel for the remainder of the weekend, but I had to decline as, like most people, I had a job I had to return to. They stated to rent a vehicle to get home and they would reimburse me. I paid $560 for a uhaul truck to take one way back to Denver. Also had to rent another vehicle for an additional TWO WEEKS before the vehicle I had purchased was delivered, costing another $800. Now granted, I do appreciate that I was not charged for delivery. I had emailed my receipts for both rentals to my POC, Daniel Bowlds on July 3. Here we are over a month later, I have not received any word back or any reimbursements. Also, I was informed by Daniel and another member of the staff that a new engine and transmission had been installed in the vehicle. Multiple requests to provide maintenance records and proof of this repair have fallen to deaf ears. Under Iowa Code section 321.69, requires the seller of a used car that is less than eight years old to disclose in writing the extent of any damage to the vehicle incurred while in their ownership for which the repair costs were more than half of the pre-damage retail value. A new engine runs about 10k, transmission is 15k. parts and labor for install, about 25k on the high end. So either this information about the replacement is false and nothing was done or it was done and nobody wants to disclose, either way this is fraudulent practices. Furthermore, during the sale, Colorado tax wasnt accounted for so now my license plates are costing me $1300!!

Done and over with. U lost a few customers cause of how you treated Brandy Koch.

Andrew West helped me get into a 2019 Mitsubishi Eclipse when I thought I wasnt going to Get approved. He made it happen. Highly recommend him!! If you stop in ask for him by name

My husband and I just went and looked at a 2013 F-150 King Ranch truck today. The first salesman said the price was $20K and then Kelly came out with the keys and then the price was 26K. After looking over the truck the front bumper had numerous rust spots as big as saucers. Kelly states well this is the Midwest with salt and snow. We asked if that could be fixed she comes out with a business card that states the truck could be purchased today only for $27K and the bumper would be repaired. While she was doing that, I pulled up their website showing an e-price of 22,500. The sales manager was with Kellywhen she came back and showed him the ad. First he said that was not their dealership and we showed it was theirs. He proceeded to state that price was wrong. Bait and switch comes to mind. Run away from this dealership!!!

Steve Rewak in the used car department was a tremendous help to my daughter in finding the perfect car for HER. He didnt try to upsell her on a bunch of stuff she didnt need and helped her stay within what SHE felt was a comfortable price range.

Wont stand behind the prices they have all over the internet for a truck

Ok, here is my experience. We ended up buying 2 cars from them (a new and a used vehicle). Our salesman Dave S was awesome. He was friendly, knowledgeable, and easy to talk to. However...dealing with David, the Finance Manager was another story. When it came to doing the paper work on our first vehicle, he was the only person working that afternoon, so there was a 45 - 1 hour wait back in the finance department waiting room, but they had muffins, water, and TV back there so we were fine. Then once it was our turn, we go back to his office and hes got all the paperwork for us to sign and he starts telling us how this particular car that were buying, breaks down all the time and since everything is ran by computer now, if the computer goes out you are basically screwed, so we need to buy the service plan to extend the warranty. So that shouldve been my first red flag when Im about to buy a $31,000 vehicle and the finance guy is basically telling me hes heard horror stories about this vehicle and how people who didnt buy the service plan were screwed. So things went back and forth for about 20 minutes, its getting late and David said, How about I throw in 3 years of oil changes with the purchase of the service plan, best deal Ive given all day. Finally we said, Ok, as by that time, they were closing for the day and we were very tired. So we sign the contracts and drive the car home. Well we looked over the contract and found out that David put the 3 years of oil changes cost IN OUR LOAN. So not only are we paying for the 3 years of oil changes he THREW IN, we are ALSO paying 6 years of INTEREST ON those FREE oil changes On the purchase of our 2nd vehicle we demanded to deal with a different finance guy and they sent us to Ron. He was a lot better. With the new vehicle we purchased a hitch to be installed on the vehicle, but after our purchase of 2nd vehicle (which had a hitch), we decided to cancel the installation of the hitch on the 1st vehicle. They had no problem with that and said they would send us a refund check for the price of the hitch. A little more that a month later and we still dont have that refund check. Weve left numerous messages with the finance department and the owner (neither of whom are ever in the office, apparently) This frustration will weight heavily on the decision to ever buy another vehicle from this place. My advice is to beware of their finance department and make them go over EVERY line item of what you are financing though your loan.

Sold me a car with the front and back frame bent and promised me the title was not salvage but obviously it is with both frames bent very sad on their part. I was a happy customer until my Mechanic gave me the bad news 😡😡😡

Edwards is an amazing place to both purchase your vehicle, and their service departments are spot on, and some of the most honest and engaging people you could hope to ever work with.We purchased our last vehicle from them and theyve backed us every step of the way through every service appointment, oil change, and complete vehicle tune up.They got us into a vehicle that not only met and even exceeded our needs, but theyve kept our vehicle running great years down the road.

We were on our way to Wisconsin from Nebraska on November 18 when we had car trouble. I called Edwards Auto Group and they were able to get us in. Everyone there was great especially Jenifer Slavik, she was very professional. Thanks to your employee s we made it to Wisconsin yet that night and were there for the birth of my fifth grandchild who was born on the 19th. We dont live that far from Council Bluffs and will remember your great service when it comes time to purchase a new car.

I came in with my mom.

After some work with trades etc my wife and I both got new vehicles. The staff was very helpful in this process and with fixing any issues.

Not recommended for buying certified used Nissans from here. So I would think you shouldnt buy normal used Nissans from here. Bought a certified used nissan with no reported accidents. When tearing the car down to diagnose a slightly misaligned bumper, found the foam insert was missing. Also found many of the supporting brackets were bent. Dealership insisted that none of this was seen during their inspection process.

The Salesperson Allen Chavez in pre-owned sales. He was very polite and helpful and knows his stuff. I recommend him to anyone.

Add coupons 2 of them one for $75 off the other for $20 off They decided to use the $20 off On a $700 bill I called back about that I was told that they had to talk To the manager In would call back I got no call back

UPDATE: Getting the run around about getting my car inspected!My husband and I purchased a 2017 Kia Sorento (Love it!) last weekend. Sandra and Joe were very nice. Our appointment was for 1:30pm came in with all documentation (so we wouldnt be there all day), We finally got done around 6:00pm. Dont understand why it took so long (especially since we were so prepared). Will come back if we need another vehicle, but hope it doesnt take all day again.

If you are looking for a hardworking, make it happen gentleman, Zach White will take excellent care of you. Zach went beyond the call of duty to make my car shopping experience a good one when I purchased my used 2017 XT5 Cadillac. He went the extra mile in customer service & he is such a polite young man....Thanks Zach!