Two days ago I stopped by to see about trading my bike and getting a lighter one to better suit my needs. I spoke with Ian, he was so helpful and knowledgeable about what I wanted. He went above and beyond even as to pick up my bikes and deliver my new fabulous bike that he helped me pick out and customize for me! I can’t say thank you enough!!!I’m big on customer service and I gave them five stars because they went above and beyond to make me happy!So appreciative the entire staff was wonderful!

I dropped my bike off for a tune up. They called me and told me it needed a few parts and the parts summed up to more than I paid for the bike so I told them I only wanted certain things done. They called me a few days later and told me my bike was ready so I went in and right before I swiped my card I realized the total was wrong and I asked them what they charged me for. On the bill was the things I told them not to do. When I looked at the bike they didnt do those things yet they tried to charge me for them. I also saw they didnt do the thing a I asked either! I dont know if they did anything at all to my bike. Three days later I went back and they did what I asked after having to drive back and forth and clarify multiple times what was being done and what was being charged. I will take my bike elsewhere next time especially since they didnt offer me a discount or anything of that nature for the inconveniences.

Needed a derailleur wheel far from home. Swapped out the whole thing for like 30$ with a newish used part. A basement full of used parts in good shape. If you need something for an older bike look here. Great people.

I made an appointment to learn more about bikes as this was my first time looking at road bikes and my first time in their shop. I was able to promptly meet with Jason, the owner. He asked a few questions about what i was looking for and I mentioned I did not know much about biking but I was considering getting into it. He took the time to explain all the details and thought it was best to fit me to a bike, which was a great experience. I learned a lot about body position and how things should feel. He offered to let me take their bike down to river walk and even allowed me to take it home. I had a great experience with the team and decided to purchase a bike and equipment from them. I have since been back several times to purchase more equipment. I feel like the team cares about you and they want to genuinely help you no matter what your skill level is. If you are considering purchasing a bike or want to learn more, please give them a chance to earn your business, you will be glad you did!

Best bike shop I have ever visited! The staff is welcoming and Jason (the owner) is very hospitable. He was able to help me out with all my MTB needs. Additionally, he let me know there are new trails to check out. Plus, he was willing to let me rent a bike (since I’m from out of town) and show me the trails himself. Super nice guy. Thanks for everything and I’ll definitely be back! 🚵🏼

Thoroughly enjoying our Burley Bee trailer! Great service, nice selection of new bikes, and an excellent used parts selection downstairs.

I would give this place 5 stars, but they have one bad apple in there staff. I think its like that in most places, but he ruined a great experience for me. 99% great...just wish I was able to give my side of the story. AndI have a scarred up back rim warrantied that I am sure is gone now. LIED for 80 bucks... lord! LIED!!!

Looking forward to buying a 5.0 specialized Como Vado tomorrow!!! This will make my third bike from Ride On Bikes. My grandchildren love them.

Popped in the bike shop about an hour before closing to browse for a birthday gift for my 12 year old son. Granted, I dont have an extensive knowledge about bikes, the staff was patient, kind, helpful, and enthusiastic. We purchased my sons first adult sized ride. Best of all, they thoroughly inspected the bike and made adjustments before we left. Even though it was late and the weather was bad outside, the friendly customer service (and really cool bike) brought a smile to a little boys face on his birthday. Means a lot, 5 stars in my book.

Best bike shop I’ve been to for finding used parts. If you like to tinker, like cool vintage bikes, or just want a good buying experience, this is your place.

The shop is located very conveniently. I was given friendly service, provided with a great rental bike and a helmet for safety- should have tipped the young lady that gave me great service and made my trip great-

Very bright and helpful employees. They dont pressure and they dont make you wait. Very knowledgeable and inviting

Got a new bike from there and the people there were really nice and helpful. I recommend this place if you want a good bike and to meet other bike enthusiasts.

I give it 10 stars. Bike rental was painless, staff was great. My bike was in good shape. The best vibe in a bike shop Ive encountered so far.

Excellent selection of bikes!!!! Great people to help get a bike that fits your riding skills!!!!! Great clothing sales!!!!! The prices are reasonable, trust me, Im a frugal person and also this is a great way to stay in shape especially for the military. They have a bike ride for the whole city and any other nearby cities on Tuesdays and The Great Columbus police Department leads them through the city to pick up people if they cant keep up and its the thrill thats great!!!!

Very friendly staff ! Just purchased a bike this morning the whole staff was very helpful and gave me a lot of information. Thank y’all so much!

EXTREMELY knowledgeable and helpful staff. I came in for a beginner level road bike for a decent price. They gave me exactly what I wanted, no BS. They even educated me on the basics of bike maintenance and riding, 10/ 10 recommend.

I came in this morning looking specifically for padded bike shorts. Im a novice trying to get into it all. The only size that they had to fit me were the pro series for 150$. Im not really able to spend that kind of money just starting out. The owner gave me 50% off because he didnt have the cheaper ones in my size. Ill definitely keep coming back! Great service, and they care about the customers.

I rented a bike here in March 2017. Friendly people, great service.

I came by today fully intending to purchase a $400 plus Specialized Roll bike for myself due to a wonderful conversation I had over the phone with one of your associates. My daughters (age 4 and age 7) are with me and as soon as the front doors opened they saw two very large dogs one of whom is a German Shepard. The girls became afraid and were nervous to enter. We were told by a disinterested associate that the dogs were “sweet” and that they “don’t bite”. We turned and left because that doesn’t work for me. Here’s a tip: care about your customers’ kids or they’ll turn around like I just did or....don’t and roll the dice like you did today and lose customers.

I love Jason and the staff at Ride On. The staff is always so helpful and the atmosphere is so welcoming.

Jason went above and beyond to help our family find the perfect bikes. I definitely recommend Ride on Bikes. The whole staff was extremely friendly and knowledgeable. Support local ❤

Great bike shop....friendly,helpful people...$40 parts and labor to change a rear tube on an e bike...most excellent...my only bike shop..🚲🚲🚲.✌..6-25-21.. .worked on my 🚲 today...still excellent...friendly sservice.thanks all...✌

Best Vibes You Can Get. Great Service, Friendly Environment && Did I Mention They Have A Smoothie Shop Next Door? Definitely Will Be Returning.

This place is the pinnacle of how a business should be ran.

We had an Amazing ride on the 6 person peddler with our guide Lydia who is the sweetest and patient person who I have encountered in Downtown Columbus. Everyone in the business was so welcoming and helpful. This bike is definitely a workout and gets the heart racing. Only $ 30 for all 6 people for a full hour. We definitely doing this again.

Ride On Bikes is my go to place for all-things-bikes!

I love this spot! The staff are always friendly. It is affordable and a great way to spend the day riding bikes down the river walk. Many times my daughter & I pack a picnic to stop and enjoy when we make it a day activity. I’ve also gone with girlfriends and on dates. Exercise & bonding at once is a win every time. Five stars for sure!

Great place! The owner was very accommodating even during these times and provided excellent service.

Super nice people. Very helpful with helping you choose your ride. They sell great accessories. I recommend the light kit that lights off magnets when wheel spins. No batteries needed. They have a true passion for what they do. The best bike shop I have ever seen.

Best shop anywhere, they give the saying going the extra mile a new meaning! Jason, Shaun and the whole crew are all fantastic in dealing with the public!

Best bike shop in Columbus hands down.

Bike shop with a great vibe. I did not purchase today, but my salesman, Shon, was as good as I have dealt with. Took a lot of time to listen to my potential uses, educate me on alternatives and show me various fittings/styles.

Courteous, professional prompt

This shop is a great place! Their rental road bikes are awesome and the staff there is attentive and friendly. Dennis was great to talk to and learn from about some of the new safety tech out there for riders. Id highly recommend shopping here for your next bike or accessories!

Helpful staff, good amenities and services. I bought pedals and Dennis switched them with my old ones for no extra charge. On that first trip I also ordered a saddle which again they replaced at no additional cost when I picked it up. The vibe is very much one of community. Ill continue going here for my bike needs while I live in Columbus.

Ive been here several times, they have a friendly staff that greet me as soon as I walk in. I had several questions about products that they were willing and quick to answer with personal experience about the items. I brought my bike in for a service one time and they were quick to get it back to me at a good price. I recommend this place.

Wonderful service!

Best around!

Best place for bike services and purchases.

I’ve rented a bike from here multiple times, and I receive excellent customer service each time! I went in today to get air in the tires of a bike (not knowing they had air pumps outside). Instead of just pointing me outside, the guy pumped my tires up for me inside and simply educated me of the pumps that are outside for future use. I appreciated that a lot. Thanks, Ride on Bikes!

Excellent bike shop! I rented a brand new Specialized road bike for a week. They installed my pedals and saddle without an up-charge. The bike worked flawlessly. Thank you to Bruce and his staff.

Had a great time renting bikes from Ride on Bikes. Bruce, as well as the entire staff, was great to deal with. Outstanding family trails nearby to ride for the day. I would definitely recommend.

Best bike shop in Columbus all around. The sales staff is very helpful and not pushy and although offering to end bikes they are not pretentious. The mechanics know their stuff and the juice bar is a nice addition.

Great location..Awesome customer service

I honestly cannot say enough good things about this store! I originally ordered a one-speed bike that they did not have it in stock, so they ordered it in for me, but once I got it home and tried it out, I decided that the one-speed wasnt the best choice for me and took it in the next day to try to sell back and buy something with more speed options. They took the one-speed back with no problems and then were very helpful with explaining the features of my other options and getting me the perfect bike. They even let me pay the difference between the bikes rather than having to do a return and a new purchase. Amazing customer service, very patient with a relatively difficult situation I created for them, and very helpful!

Hands-down the best customer service Ive ever experienced. Jason and all of the staff Ive come across are extremely knowledgeable and so friendly! You can tell they are passionate about the sport of cycling and offering the best products and advice to all customers. Also love the level of involvement in the community. Overall just a really great place!

Great staff! Great selection. Very knowledgeable. Fun place to go and they are right next the the riverwalk. I wish I could give six stars.

This is one of the few places left with awesome customer service. Went down there for help with one of my new tires yesterday and they went above and beyond to assist me. This is the only bike place I will do business with from now on. Amazing place!

Rented a bike from here for my daughters triathlon. Super helpful and friendly. The store is really cool too.

They fixed my bike fast & it was very affordable. Very good customer service.

I took my bike in for a repair. A stick had damaged the chain and derailer. My bike was repaired at a reasonable price and within a reasonable time frame. Outstanding service. Highly recommended.

Super friendly and KNOWLEDGEABLE customer service and great selection of bikes for all riding styles and fitness levels. Great place to drop-in for a smoothie!

This place is a clown show. Just go to Brickyard Bikes.

Compared to a few of the other bike shops in town, they seem to genuinely care about you and make sure to greet you when you walk in the door. They dont seem to just want to make a sale, I felt they were trying to help me get what I needed, not just make a sale like another bike shop in town I went to. Overall great atmosphere, customer service, and help.

They have always been helpful with any questions Ive had. It is a great place to rent a bike and explore downtown.Bonus tip: The bike fit seems like a little bit of a sticker shock, but if you are going to be on your bike for many miles and long periods of time, you wont regret it.

Jason and Darryl really made my kids and I feel comfortable in his store. We did not know a lot about bikes, but they were able to make recommendations to me after getting to know me and what I would be using the bike for. They also made some much needed repairs to my 10 year old sons bike, which was damaged on our PCS move across the country. Great store and service!

Rented a full suspension specialized camber. Very friendly staff. Clean store

Knowledge, Experience and Customer Service. Ride On Bikes has all 3. A comfortable experience from start to finish. They not only sell me the product they educate me on what it does and why I need it. This in not a big box store, it has a 100% community feel.

Went in on a Friday morning to have a blown tube replaced in my bike tire. I was expecting to leave the tire there and to have to return later. They told me if I wanted I could wait and it would only take about 10 mins. 10 mins later my tube was replaced and I was on my way. It took less time and was cheaper than me trying to do it my self! Great job! Will I go there again? Heck yea!

The team at Ride On Bikes is second to none - super helpful, knowledgeable, great selection, and unbeatable customer service. I stopped in today for the first time and I felt like I was a years-old customer having the red carpet rolled out. These guys get it!

My husband and I bought road bikes there a few years ago. The buying experience was amazing because the whole staff is so knowledgeable and friendly. Since buying the bikes, they have custom fitted the seats, done tune-ups, helped us out with flats and remembered our names and preferences. Amazing company, amazing owners, amazing staff. Highly recommend!

Jason - Thanks to you and your staff for the great job tuning up my bike, its better than new! Also, thanks for your recommendation on the new Specialized Power saddle - its fantastic. I am beginning to believe that Ride on Bikes really is Probably the best bike shop in the world.

The wonderful staff put my daughters adaptive bike together for her. So friendly, I could not have done it myself! The staff eaven offered to ride with her when she gets the hang of it! Look out guys, shes getting better at it every day!! Thank you again!!

VERY VERY nice bike shop

I purchased a Trek Madone 2.1 in July. The bike is a good entry level bike, but Ride on Bikes treats me and my bike as if I bought a more expensive bike. It feels as though they truly care about the bike, rider, and sport of cycling. The staff is extremely professional and always willing to explain their products even if I am just browsing. I personally have worked with Miles and Jason, both of whom are easy to talk to and neither pushes a particular product. They provide the information and recommend a product based on my needs.

This place is the must stop shop if youre going to do any biking along the Riverwalk or in Columbus downtown area. This company save my spring break helping me out with my bikes when my tires were flat. The the folks are friendly and very professional and can fix things really really fast. Thanks so much for help.

Just got my bike from here last week. Great staff. Helpful with people new to riding.

Awesome bikes, friendly staff, and fresh juices next door. What more could you ask for? Great experience!

I had an amazing experience with this shop. They are extremely personable and house a great learner friendly environment. I rented a road bike from here and recieved a great breakdown and pre-pre race brief.

Great experience, bikes were awesome, staff was super friendly and accommodating. I would definitely go back.

Great and friendly customer service and atmosphere

Great place with wonderful service, and the smoothie shop next door is SO a good!

I was lucky to find Ride On Bikes when I needed to rent a bike for Bo Bikes Bama! They gave me a really nice road bike for the entire weekend at a great rate, and took the time to fit me properly so I could ride the 62 miles in comfort. Great service, great bikes, and very nice people in downtown Columbus!

Just got mine and my wifes today. Super friendly staff and excellent buying experience. Bruce, youre the best!

Great place to rent bikes. Very friendly great price. Columbus Riverwalk bike path. Family friendly, must do!!

The personal service was great! I wasnt pressured to buy and was allowed to take some bikes out for a test ride. Highly recommend!

I heard great things about this place, I was very disappointed. I brought an old bike in to get it working. They dont repair bikes, they sell service packages. I got the 2 star service with cleaning and tru wheel & safety inspection. 2 days later I picked up the bike and it wasnt even cleaned... They told me to go get some goo gone, but I reminded them I paid for a cleaning and they did the work reluctantly. I didnt have a chance to ride the bike, but less than a week later the front tire was flat. I brought it back and they said the tires werent something they checked out in the service package I purchased. They only looked at the wheel to see if its bent or of its missing spokes, this is a paid service?! I needed 2 new tires that they dont sell. They sent me to Walmart to get the tires. Had I known, I would have bought a new bike. Hopefully I can ride it now at least.

I recently had my bike tuned up and some parts replaced. Ride On built my bike for me when I brought it to them brand new in the box, seven years ago. Service is prompt and professional. Prices are reasonable. Its a real old skool bike shop...the only one I go to!

This is the awesome place u can stop and use an air pump 24/7 and the are never broken always perfectly functional the pumps locked up outside and they are reasonable on most parts this is a good atmosphere

Customer service is always on point. Whether you need a tune up, an upgrade or a first ride, this should be your destination. They will fit you properly and get you rolling!

This bike shop is amazing! The location, the feel, the products are all very exceptional, BUT the people are even better! #RideOnBikes

Service was friendly, bike worked great, and they were very helpful in answering my questions!Thank you Ride on Bikes and may God bless you!

Great service, very helpful even if your not buying anything.

Purchased a road bike for $1700 and kept it in the garage or house- road once. Three months later, I brought the like new bike in to trade up to a much more expensive bike. I looked on their used bike racks to see what they were selling the bike Im trading in and found the same bike for about what I paid ($1700)- blue book value is $1200. The sales rep wheels my bike in the back, then brings it back and says, the most I can offer is $700! Of course, I said no thanks- left the shop very disappointed. Makes one wonder about the quality of the product theyre selling or the salesman. Ive spent over $4000 in this particular bike shop. Ride On Bikes has lost a customer and advocate.

We ride bikes here every Tuesday for the FREE bike ride to Ft.Benning and back. The people are very nice and we have developed a great relationship with the staff. I have learned a lot about bike riding from the agency I work for and I have also grown to understand why we work closely with Ride on Bikes on Bike to Work Day every year! You guys keep up the good work and see you on the trails!!

Helpful and super friendly. Coming from someone thats new to cycling, I was attended to with patients and welcomed without complaints.

So helpful and friendly! Can’t wait to go back!

We have been going once a week to rent bikes and we absolutely love it!! Staff is amazing!!

Verry friendly and knowledgeable staff. I did research online for my first real bike. Not a $100 walmart bike. I settled on a specialized after reading many reviews and articles then looked up local dealers. I went in to support a small business and I was so happy I did. The online price was very comparable but at Ride on they had to order the size i needed. Before he even ordered the bike he gave me one to ride over the weekend to make sure it was a good fit before I placed an order. I loved it. When my bike arrived they fitted it to me and explained how you can get knee strain from not having the seat and pedals adjusted properly. If professional riders use a store you can be sure its a great place but Im a new rider and felt very comfortable and like they took thier time to educate me. I was so glad I didnt order online where there isnt a knowledgeable sales person to give you advice and tips. Ohhh and they give you a year maintenance for free with bike purchase!

They guys always take care of you.

Very helpful during my quick stop in. Hooked me up with a skewer I needed to use my trainer for cheap, and let me try a hoverboard.

I am TDY in town for the week and wanted to go for a ride today (Saturday March 11, 2017). I looked the shop up on line and called them last week to get the scoop. This morning I took a Lyft ride to the shop, rented a hybrid, and rode for 25 miles out to Fort Benning and back. Rode along the river route.Very enjoyable and inexpensive way to see the area and get some exercise.The workers at the shop (and forgive me for not remembering their names) were great - very helpful and willing to help out.I highly recommend it!

Great Great customer service!

Well today was my first time, and me and my friend really enjoyed ourselves.

You can rent a bike here for 10$ for 24 hours and ride a bike on the river all the way to fort benning. Neat and fun.

*Amazing* service. Im starting the 7th -- and last! -- week of a cross-United States ride. My gears had been screwing up all the way across Alabama. Byron took my bike in, completely rebuilt the gear shifter, and got me on my way in no time at all. He even took time out of his busy schedule to try and figure out a better way to hang my Ortlieb panniers since I didnt have the proper inserts to fit a new rack. The rest of the staff were friendly, courteous, lots of smiles, great knowledge. On ROBs website they say theyre probably the best bike shop in the world. Id have to agree! Thanks to Byron and everyone else who got my bike ready to go for the end of this epic ride!

Always helpful...like family.

Walking thru the door I was greated as though Id been there a thousand times...like an old friend. It acutally caught me off guard. Extremely friendly and helpful. The staff member really wasnt that interested in selling me something. Just wanted to know how he could help.Probably the best experience Ive ever had while shopping...ever.

Everyone was fantastic and very helpful.