Sims Music always has what I need for my child’s school instrument needs. Staff is always willing to help. Renting online and picking up in store has been seamless!

Sims Music is a great store. Very friendly and knowledgeable staff. They have a very wide selection of guitars. There rewards program is also really good. I recommend this store.

Outstanding customer service! Justin assisted me with my online purchase and was very courteous in helping me with changes to my order. Shipping was extremely fast as well, impressive when I have seen shipping times understandably altered by COVID. And my purchase was exactly as described and at an unbeatable price. I highly recommend Sims Music and would not hesitate to purchase from them again in the future. A+++

It was great! Took my guitar there to get new strings. They put the strings on, and retuned the guitar after restringing!Jake did a fantastic job there at Sims.The rest of the staff that I dealt with were great too. Id recommend Sims to everyone.

Love this store. They have an amazing selection of instruments and have a very helpful and experienced staff.

Bad customer service. I walked in looking to buy my first guitar. I looked at guitars for about 10 minutes. Not one employee spoke to me or asked to assist me the entire time I was in the store. I just walked out..

Excellent customer service. John is a fantastic tech. Great gear and equipment. And unlike the big box music stores, the employees are knowledgeable and experienced.

I got a guitar from these guys and they all went above and beyond to make sure all my questions and concerns were answered. I could not be happier with my experience and will be back for all my future needs...

Every visit here is alway fantastic! Great customer service, knowledgeable and friendly staff! Really good selection and quality items.

Great place, reasonable prices, great staff!

Came in for a bass amp. Brad helped me select a cord to go with it and was very friendly and knowledgeable. Will definitely be back!

Best musical instrument store in Columbia.

Nice folks and great selection.

The guys here were super helpful. I came in looking for a pedal as a gift, which unfortunately they didnt have in stock. But they helped me find an awesome replacement, and the gift was a huge success! Thanks again guys, ill definitelybe back!!

Brad was awesome sauce. He was extremely knowledgeable and helpful. We are completely satisfied with our Epiphone Les Paul muse. You totally rock Brad.

The owners and staff are great very knowledgeable of the equipment. We get all the equipment we need for our drumline from this store. Several times throughout the year they have internationally known musicians come to the store to do clinics as well. They are also conveniently located near the highway

Really good, local mom and pop music store. They carry first quality gear at good prices, have great staff, and the best guitar tech/luthier around.

Sims has the best service imaginable. I dropped off my vintage Fender Super Reverb amplifier to be serviced since is sounded muddy and had lost its spark. Brad worked his magic and replaced several tubes. My amplifier now sings...it is sounds better than it ever has. I am one very happy customer. I have the highest recommendation for their work on vintage equipment. The icing on my cake was the very, very reasonable fee for their services.

Got my guitar set up here and the staff was super helpful. Alex did a great job with my guitar. It looks and sounds amazing now. Highly recommend.

Very unhappy, Ordered a new Jackson Dinky Minion and received a used one!!! heck it even came in a Fender Box. has no manufactures info to register it for warranty. they are claiming that the tech set it up but that sinks because I was going to have the nut and keys replaced before set up and I prefer to do that my self. For the record new means unopened box. once somebody touches it and adjusts anything, it becomes used in like new condition. plus there are fingerprints all over it and a couple very small blemishes on the finish. Im pretty sure it was a floor model that they sold as new but I am just assuming that and could be wrong. If I was ok with an already set up guitar with the wrong box and no info from the manufacture I could have bought one from guitar center for the same price and taken it home that day.

I have purchased several instruments and numerous pieces of equipment over the years from Sims Music. Their selection is superb and the staff is always friendly, helpful, and professional. Overall, a much better experience than big box chain stores or online purchases. Highly recommend.

Luke!!!! That young man is very helpful and knowledgeable! Great atmosphere! Big selection of products

Been a customer for years. Great service from friendly folks. Killer selection of guitars and effects, drums!!!

Great service! Justin was very helpful.

Great place! Great customer service. Was going to buy there regardless, but when I checked prices online just for my own piece of mind, they were amazingly competitive. That along with a good hand shake, smile, and thank you works for me! Keep up the good work!

Awesome experience which reminded me of old days gone by when you could go into a specialty shop and get specialty answers. Highly recommend. Ive put them in my go to contact list for gear.Ian and Louis were particularly helpful without pushing up sales. They directed me to the best option they had that would meet my intent vs. inappropriate upselling. Their pricing follows normal market pricing and theyll work with you on matching pr slightly beating many competitor deals. Return policy is 48-hr store credit only, but understandable due to market conditions - so just make sure you are getting the right piece of equipment the first time. This isnt a buy, try and return when needed. However, I appreciate that the policy keeps costs down for everybody.

Sims is THE music store in South Carolina. They are the best around. Very helpful and knowledgeable about all instruments. Locally owned and friendly. I have bought both Gibson and Fender from Sims and I can say from sales to instruction to repair they are the only people I will trust. Give them a try. They are honest and wont try to talk you into something you dont need.

Sims Music actually had the microphone I needed in stock. Naturally, I made the trip and purchased it. Great, curtious and attentive staff! A truly enjoyable trip to the music store. Beautiful instruments and accessories to look at. Awesome in-store and online Sims Music Loyalty Program. If you needed it yesterday, visit Sims, today!

Bought my wife a guitar for Valentine’s Day. Owner of the store spoke with my wife’s guitar teacher and they worked to find the best fit for her. Everyone was very professional and courteous. I appreciate the time they took to explain the care and maintenance of the guitar.Very clean store, not cluttered and all prices were clearly displayed. Way better than shopping big national chain store. Local matters!

Very nice place for music

Brad was funny and very patient while my husband made his choice!!

Absolutely amazing team!!! Answered my late night messages as well as worked out some details with me. The extra goodies I recieved are a nice bonus but the fact that they took the time to write a thank you note really shows their dedication to stellar customer service. Guitar was shipped fast and came in perfect condition. As expected...the set up was nothing short of perfect. Sims has gained a life long customerYour favorite lefty in Rhode Island.

Ok. I purchased a small headphone amplifier and a 1/4 to 3.5mm adapter on Saturday. It turns out I bought this and didnt need it. I come into the store the following Wednesday to try to return unopened product and they wont even exchange it. I dont mean to rag on a local business but this is terrible service. Other local music supply stores have no problems doing this kind of stuff. If you need help, Sims is not the place to go. Just go to guitar center down the road even though it isnt local.

We at Strings Attached Guitar Repair appreciate Justin and everyone at Sims Music! Thanks for supplying our local musicians with the Highest quality instruments and accessories and your amazing contribution to the Columbia music scene! Keep up the great work!View and edit

Every time I come in I am greeted and asked if I need any help. In most places that gets annoying but at Sims I welcome it because when I really need help I know theyre there to actually help me and give me their real honest opinion. I cant thank them enough for helping me with my acoustic guitar choice, which I love, and for the Marshall amp I just won at their customer appreciation day. Justin, Jack, Brian, Mark, Robbie, Jerry, Tom, and the rest of their team are the folks to go see for any of your musical needs!

We stopped on our way from North Carolina to Florida on a road trip. it was the perfect stop. the staff is so nice. their selection of instruments is amazing. they are all put on display. my son plays drums and it was the most symbols on display we have ever seen anywhere. and, the only thing better was the friendliness and knowledge of the employees.

Sims music is the best music store in Columbia and in south Carolina. Period!Walls of guitars, a room full of drums, dj equipment, bass amps, effects pedals, you name it! The staff there are great, many of them have been working there for a long time. The staff are good, helpful people. Ive been going to Sims music since 1997, it really is the best music store in South Carolina.

Ive been to Sims a few times and all except once Ive had good experiences. Ive called in asking about products and was helped by a very knowledgeable sales person. My only gripes about Sims is that a sales person is needed for every guitar you want to try. Also, they dont always seem eager to help you.

Super friendly and helpful group of guys. I came in needing a nut for the guitar jack on my amp. The guy went through his selection of parts in the back coming out to check if they fit on the same style amp. He didnt have to do that. Everyone who walked in while I was there got a warm welcome, a laugh, and a joke here and there. Awesome place to go!

Sims has always been great to me, even when I was the obnoxious little window shopper I used to be in my teens. The staff is friendly and knowledgeable, they have a massive selection of instruments and gear, and they have competitive prices. As a drummer, I definitely appreciate their ever-growing percussion section, and their prices match up with anything you can find online. The next time youre looking for an instrument or some gear, give them a visit. You wont be sorry!

Brad is awesome great customer service

Do not listen to the negative reviews left by the arrogant people below. SIMS is a family run business and the people are incredibly friendly and know what they are talking about. The only way to know is to walk in one day and see for yourself. Best place to buy music equipment in Columbia.

Unfortunately, I have to update this original review from about 2015. I began having my guitar repairs done there and have had AND continue to have a major problem getting my Martin repaired and returned to me. It is a really long story that wont fit here, but long story shortened.Brought the Martin that I purchased at Sims back to them for repair. The neck was warping and they only quoted a set up for $75. I questioned it but they assured me that was all it required. Then they called back and said it was over $300, Then when it was finally completed 3 months later, it was over $400. They WOULD NOT work with me on the price. On top of it, nothing was repaired!!! It still had the same measurements on the action. Now, for a second time, it has been at their repair person for the past 3 months again. I am a professional musician AND I havent had use of my guitar for HALF OF THIS ENTIRE YEAR! I will not be stepping foot in the store ever again due to their insensitive attitude and complete disregard for customer service skills. Not to mention their lack of knowledge regarding repair work involving instruments. They shouldnt even bother quoting stuff that they have no idea about fixing. If anyone knows a good attorney, please advise because Im considering a lawsuit at this point.

Staff was friendly, helpful, and knowledgeable. Bought a digital piano. Definitely recommend!

Sims Music has been my go to for many years now. Their team has been great us and always trying to find a way to fit my/our needs. Its nice to have people who actually know what they are talking about but in the rare occasion that someone doesnt know an answer to a question I may have they find someone who can answer rather than just spouting something off. Nothing worse than going somewhere, asking a question and to only find out the person you are talking to knows way less than you do but they tell you very adamantly how to do it. LOL! I have been to many other music dealers and have felt like I was a bother to ask a question or they had prices that I knew were overpriced on things as simple as tuners, strings, instruments, etc. I pass several other music shops to get to Sims and drive a good distance but its worth it... not to mention they are the original Taylor Guitar dealers for the Midlands!

I dont like leaving bad reviews, but I went to Sims more than ten times over the course of two years. Ive bought strings, pedals, and my dream guitar from them, but the issues with the guitar and their lack of quality work and willingness to help made me lose all respect for them.First, it was like pulling teeth to purchase the guitar, as they kept trying to convince me to buy a guitar they had on display rather than order the one I wanted in a different color.Next, although they offer free setups for life, the guitar did not come set up, even though they assured me it was after bringing it in to be looked at multiple times. When I inspected the guitar for myself, the truss rod wasnt even connected! If thats not a straight indication that they didnt even bother to look, I dont know what is.After awhile, the tuning problems were getting to be too much, coupled with the pickup selector going out, and I caved and came back to get it looked at. I brought it in twice, each time them telling me they wouldnt look at it since it wasnt shorting out when I got there. Also, as for the tuning issues:Some guitars are just like that.No they arent. If they were, no one would buy them.I got fed up after giving them way too many chances and took it to a repair shop I found called Strings Attached. I brought it in and they didnt give me any push-back. Just fixed the switch and identified the issues causing the tuning problems and fixed them.My guitar finally plays like it should have from day one, and Im very happy with it, but Sims did nothing waste my time and cause frustration.I cant tell you that youll have the same experience. I can only attest to what happened to me.

Nice selection, a lot going on in a small place! The fact that they had a food drive told me the type of people they are, and that wins my business! (Customer appreciation day was pretty kick butt too!)

Very knowledgeable employees and a great selection of products.Service has always been great having my guitars restrung, intonation checked and whatever else needed. I have made many many purchases from Sims Music over the years and will continue to do so. Highly recommend.

Great folks! Great business!

Poor customer service.The “lights” expert sold my a par can without any film holders. When I called to see if I could obtain the holders he had no clue who the manufacturer was or the model number. I had to correct him twice who the actual manufacturer was (MBT). I was told by two employees that they would investigate about obtaining the film holders and an additional par can and possible repair business. I never recieved a callback. The additional par can, the film holders, the service business and a starter guitar for my grandson?? I’ll take my business elsewhere.

Walked in there to get a present for a family member and they were very helpful , knowledgeabl, and nice. Amazing staff. Will be going back for any musical needs 💜💜💜💜

These folks are super nice and extremely helpful. I have bought several instruments from here and they know their stuff. And always kind. When asked where I bought my guitar I say, Sims Music, cause I wont buy from anywhere else.

Repeat customer that has been to other places including out of town and refuses to go anywhere else. Theyre very helpful and knowledgeable. If you want or need something not in stock, theyre more than willing to find it for you

Cant say enough good things about these guys! The big box stores cant match Sims knowledge and customer service. I will not buy guitars from anyone else! They will even match any fair market price in town! Highly recommend them!

Very honest and helpful folks. No music store in Columbia comes close. Definitely check them out.

I recommend musiciansupply. More willing to help if you are new to musical activities. Especially with band and orchestra.

Good selection and generally friendly staff. Willing to work with you if you want to sample instruments or get any work done.

This is a great place with great people. Have a HUGE beautiful selection of anything you want. They hold clinics weekly and many are free.

Sims music is the best! I left Guitar Center over Memorial day weekend because they were pestering me to buy a guitar that i didnt want and was trying to talk me out of the guitar i did want. I showed up to Sims right as they were closing only to have one of the store clerks(might have been the owner) to let me in to make a purchase. Sims has one thing the big box stores dont have....real people that care about their business. The level of professionalism and genuine common courtesy that I received has made me a customer from here on out. The prices are on par with the larger stores. After everything was said and done with my last purchase, I only paid $5 more then i would have if i bought my guitar new online or from another big box store. Thats a small price to pay to not deal with the corporate headaches.

Sims gave a rental price over the phone when we arrived they changed their price. Not only did the change their price they penalize us for they being closed on Sundays

The staff here is always friendly and willing to help.

My son has taken lessons from Sims for over 2 years now and i have made many major and small purchases from them. They are always competitively priced and very helpful. It is great to have a personal touch, service abilities and the vast knowledge of the sims employees to help pick out the perfect instrument or accessory and it is obvious they care about their customers. They have a huge selection of instruments and have really cool limited run colors that you cant find in the major chains that treat instruments like appliances. In a day of big box stores and online shopping it gets increasingly more difficult for home town stores to carry on. So shop local and support all the great folks at sims!

Excellent store and had excellent selection. However, there was no vintage or used gear which I wish they had.

Im a guitarist. Ive been occasionally patronizing Sims since before they moved to St. Andrews Rd. Very professional, they have the best selection in the Columbia area. My only gentle criticism - as I like them a lot - is that all of their guitars are locked down like they are delicate treasures and not to be handled by mere mortals. When your geographically closest competitors allow customers to feel comfortable and able to pick up ANY guitar they so desire, to - well, thats a lot more business friendly than having to seek out a salesperson for every guitar youd like to check out. I really wish they would rethink their policy. Yeah, you are going to get the odd scratch - but the vast majority are very careful with instruments. The reality is, they are saving a few nicks now and again, but their policy is likely GREATLY inhibiting the much more substantial sales a loosening of policy would likely produce. Perhaps they could redesign the showroom for greater freedom while monitoring the odd kid who thinks hes Pete Townshend!

What store locks their guitars and expects you to want to buy one? This is the problem with private music stores, something you will never see at a guitar center or other large chain. The employees made it seem like I was an inconvenience to them and wanting to play a guitar before purchasing it was crazy. I will never buy anything from these people.

The best service, choices and prices in and around Columbia SC hands down.

Have been doing business with Jerry Sims and his crew for 30+ years! Great gear at great prices with a personal touch- love em!

DRUMMERS: THIS IS YOUR STORE!!!Sims Music is my favorite store, period. I wish they sold groceries. I have been a loyal Sims customer since 1984. They have a tremendous inventory, and a fantastic, knowledgeable staff. Their pricing is competitive, but their service is second to none. Sims staff has even helped me out after-hours at the gig.As a drummer, I find their drum department to be heaven on earth. They get early releases of Zildjian and Sabian. They have a fantastic relationship with DW. They have a good stock of heads, sticks and accessories. The hand-percussion selection is top-notch as well. Clinics? They have those, too. Steve Gadd, Keith Carlock, Peter Erskine, Aaron Spears, and John Blackwell just to name a few (now....if they could only get Stanton Moore......).If youre a local musician in the Columbia, SC area, you need to have a relationship w/ a local music store. Sims is it.

They act like they dont wanna help, money is not a problem, white people come in they treat them nice, black people come in its different

Great service! Awesome Guitars

Great selection and staff.

It offers alot for musicians in sc

I shopped for DJ equipment only.Most prices were very very high!Ill not shop there again.

A really big hell yeah for anything that makes sound.

9 AM. Store closed. No hours posted on door.

Always pleasant visit