I put myself in a very tricky situation with my lease and came close to going over my mileage. Anthony gave me some options and helped get me into something else while also getting out of my lease! I really needed to take care of this before I relocated to Florida so big thanks to him and the team over there!

My wife and I have been shopping for a new car for about a year. With the shortage of vehicles due to production or transport, we have been unable to find her car in the options she wants. We finally narrowed it down to the new Genesis G80 when my family told me to check into the Mercedes E-350. My wife and I stopped and had a salesperson that defies all labeled stereotypes that come along with the whole dealership experience. He was very professional, knowledgeable, and just down to earth respectful. Something you dont find too common these days. If I would have been able to order a 2021 E-350 that day, we would have. Unfortunately, we have to wait for the 2022 ordering info to come out. Hands down, Charles provided the best customer service we have experienced from any business, not just dealerships, in the last ten years.Thank you Charles for making a dreaded experience into an enjoyable, comfortable, and well informed visit. Charles, you are the best!

Had a great experience! Took my car in to get the transmission flushed and they were fast to schedule me and my car feels smoother than ever! I had reached out to Adam to get an update on my car while it was in the shop and he responded within minutes. Love the prompt service I received! The only reason I gave it a 4 star was because I had my car appraised and as soon as the gentleman found out how much I owed and my negative equity he walked away. There was a car I was interested in and wanted to look at and felt like he didnt care to help me afterwards. I was disappointed in the fact that I was excited to see what they had on their lot and talk with a sales person about options.

Great dealership!!!!1st time in 15 plus years of car buying that i actually enjoyed.Mark is great sales representativeIf you have any issues just talk to will great manager.Will definitely buy all my future vehicles from here.

We flew in from out of state to purchase a used BMW convertible. They had our car washed, polished, and ready to go. Upon arriving home, we discovered the brake rotors were not so good, and we had them replaced. We notified our salesman from Mercedes-Benz about the brake issue, and they reimbursed us! Great customer service.

Fast and easy experience. Jeremy was a very unassuming presence, no pressure whatsoever and the finance department didn’t push any of their extras on me. They converted a “BMW guy.” Well done!Update: I liked them so much we came back for more!*ASK For Jeremy D. He’s a top notch salesman.

I live 3 hours from Colorado Springs and the Mercedes dealer of Colorado Springs is the closest to my little town. Drew Adams, the salesperson, was fantastic, very professional, kind and sweet. He perfectly coordinated our schedule to do two test drives. Drew searched to find the exact car that I wanted and kept me updated very well about it. He made the process easy and I am very satisfied with my new Mercedes (300 GLC coupe 2021). Between 0-10 score, I would give 11 to Drew. He is awesome! I also would like to thank Reese, in the finance department, he made things flow smooth and easy (great communication).

Not at all pleased with the after purchase maintenance experience with this dealership. Finance manager sold me a windshield package coverage for 3 years when I purchased a vehicle. After owning the vehicle for 4 months we had an unfortunate road debris crack in the windshield. It has been nearly 2 months and many excuses later and they have still not replaced the windshield. They won’t return my calls and have cancelled on the repairs twice. Horrible service, horrible buying experience. I won’t be a return customer when it’s time to trade the vehicle.

Bought my 2011 Honda Pilot there. They said they did the 20 point Inspection and were nice and great helping me get the vehicle. That was December 23, fast forward to February 20 I got a slow leak in my tire. I took it to three different tire stores to ha e it fixed none would fix it as DOT regulations say the tires are unsafe and never should of passed inspection as one rear tire is a 2012 and the other is a 2015. I have tried to get Mercedes Benz to call me back or help me and they have bot given me any assistance except 2 months before I bought it they claim it passed inspection . I have bought all my vehicles from Phil Long Ford and the way I have been treated through this is is terrible.

Made an appointment for warranty service. Had a loaner waiting for me and had the car fixed/repaired in just a few hours. Like always Thomas Hoover took great care of me and had my C 43 AMG spotless clean! Great dealership and the staff are always helpful and friendly!

If I could give zero stars I absolutely would. Back in May, I went to this dealership to trade in my vehicle and sign a lease for a dealer demo Mercedes-Benz GLB 350. After test driving the car, I signed the paperwork quickly and at that point we went over the features of the vehicle. Unfortunately, the vehicle did not have one of the features that I thought came stock. I asked if there was anything that they could do for me and they quickly shut me down saying that there was absolutely nothing they could do and they quite obviously weren’t willing to help me out. That was frustrating but I understand that I should have looked at the vehicle more before signing, that’s my bad. However, I do wish that they would’ve offered some sort of help to remedy the situation because we really did move very quickly through the paperwork process. I obviously had no choice but to let it go at that point.As part of the deal, they would be to paying off my vehicle, also a Mercedes, and their pay off would include the May payment. They assured me that absolutely my loan would be paid off in time and I would not have to worry about it moving forward. So in June, when my first lease payment was due, I realized didn’t have any information from Mercedes about how to pay my lease or even where. I checked my mail assuming it was there. In the mail, was a letter from the previous bank where I had my loan. I assumed that it was the payoff letter. Much to my surprise, when I opened the letter, I read that I was past due for May and June on my loan and that they were sending me to collections. I immediately called Mercedes-Benz of Colorado Springs and told them that they had never paid off my loan and I asked him what was going on. They took about 4 hours to call me back and used the excuse of a change in manager. Then they decided to inform me there was a $14 math error on the lease paperwork and I needed to come back in and sign it. Additionally, they told me once I signed it that they would overnight the paperwork so that they could be funded and that they would pay my loan off right away. They overnighted the paperwork to me, and to get the paperwork in even faster, I drove back to Colorado springs from Aurora, where I live, to personally hand the documents to them so they could overnight it where it needed to go. That was on June 24, 2021. I again trusted in them to do what they say. In the meantime, I made a payment to my prior loan to ensure that it didn’t lower my credit. However, it was too late, this situation has docked my credit by almost 70 points. This company has not helped me with any answers as to why and they won’t answer the phone for me most of the time. If they do they tell me they’ll call me back in five minutes, and never call back. I have called at least 10 times in the last two weeks since I dropped off the paperwork and I have spoken to Tyler in finance one time, ONCE. When I spoke to him it was Thursday, July 8, 2021 he told me that he would call me back in a couple of minutes and I have yet to hear from him and it’s Sunday the 10th. My previous loan is still not paid off. I now owe for July AND Mercedes is now also saying my lease payments are also due since their paperwork is fixed!!! I have never received a phone call from Mercedes-Benz about any issues with my account. I have had to reach out to them every single time. They had no intentions of letting me know that there was a problem. I had to call myself to even get an answer from them at all. Do not do business with this company they are shady, lying, and non-responsive. If I could I would return my lease and sign somewhere else. This company is absolute trash!!! They are a disgrace to Mercedes-Benz name.

They were fast and easy to sell me a car and get my money but the salesman didn’t go through everything with me. I bought a 2018 Mercedes cla and he “forgot” to go over with me some important details about the car. I’m very disappointed on how he went about the situation when I brought it up. Nothing was offered to help to make the situation better other than “I’m sorry I should’ve mentioned it”If you buy from this location please make sure they go over everything and not fool you.

John helped me make the best decision ever, I was having trouble picking between two different cars, his knowledge and understanding of what I needed made me feel extremely comfortable with my decision. I will definitely be purchasing again from John. Best sales person Ive ever dealt with

This is by far the best dealership Ive ever been to. They went above and beyond to make us happy finding the car with the options we wanted and shipping the car from another state. John was awesome and very patient, he spent hours searching for the car and then made the paperwork process very easy. Really worth the drive from Denver so dont waste your time at any other MB dealership.

We took our Mercedes in for the routine services and to have the sunroof fixed. $500 later, the only thing they did was a routine oil change. They did not air up the tires, did not tell us why the check engine light is on, did not change the air filter or cabin air filter, did not change the wiper blades, and did not fix the sunroof. $500 for a basic oil change and poor customer service.

I went to this dealer and test drove a brand new 2021 Benz. Seems like a good vehicle however reliability problems are self evident. The vehicle TEST DRIVE failed .... seems defective parts installed during a production run...SO I ran away! .... WHY? Because of the short warranty and I do not want to buy a lemon and get stuck with HUGE repair bills..Either that or the Maintenance department never performed QC test drive..

Last Saturday my AMG E series would not start after pumping gas on the north end of town. I called our salesman Jeremy Dezern, within 20 minutes he had a loaner car delivered and my wife continued our trip to Denver while Jeremy waited for the tow truck and his serviceman took my vehicle back to the dealership to work on it. They found evidence of the recent window tint installation with too much moisture to cause the antenna module and Key fob to short out and not communicate. They made the repairs Monday. On Monday they offered they to drive it to the Window Tint place and had them address a few quality issues in their installation. I picked up my car on Tuesday, the repairs were made, the window tint was corrected, and they covered it all under warranty. My car was absolutely spotless when I picked it up. None of this had anything to do with my car, but Jeremy, and Ruben in Service made it their duty to make all of this as easy on my as possible. In todays world exceptional service as this deserves applaud. These guys are the real deal ! All of this stems from the strong leadership team at the top. Since I first walked into this dealership, all of my expectations have been exceeded. Simply put, this has been, by far, the best experience I have had with any car dealership. You guys are ROCK STARS! Hats off to all of you at Mercedes-Benz of Colorado Springs! My Best, Dave Singleton

Having lived in Colorado Springs for 45 years, I have heard stories of how poorly Phil Longs dealerships treated their customers. I thought going to a Mercedes dealership would be different. NOT! I am appalled at the poor treatment I have received from Phil Long Mercedes. I bought an $80,000 dollar car from them and the day I bought it, I had to wait an hour while they repaired some body flares on the side of the car that they said were just a little loose. Six months later those same flares on both sides of the car were again falling off. I brought it in for repair and they told me they would repair them but if it happened again it would be my cost because I was driving the car too recklessly and had cause them to become loose. Three months later they started falling off again and then refused to repair them and quoted me a $1000.00 repair to bring it to their body shop. I brought it to another Mercedes dealership and they fixed it at no cost and they said it was a shoddy design with only two clips holding on to the flares. They fixed them and 18 months later they are still fine. Three months ago the rear window on the convertible top started delaminating. I garage the car everyday but it sits outside in bad weather. I couldnt believe this was happening to a MERCEDES. It took them two weeks to get a new top and then it was the wrong one and they had to order a second top. When I got the top back they had damaged the switch that opens the top and the plastic over the switch was delaminating. Two other switches on the console next to the cup holders were stuck and not working intermittently. They refused to fix these stating that I must have spilled liquid on the switches and damaged them. Well, why design cupholders near switches that arent waterproof? I will take the car back to the other Mercedes dealership and I am sure they will fix the switches. Lesson learned....... Dont buy another Mercedes. Poor engineering and poor build quality. Second lesson..... Phil Long dealerships are all alike. Poor service. I will be posting my concerns on all the dental websites and calling the ADA and telling them my experience with their Mercedes partners. If you buy a car from Phil Long, expect to have a battle with them on them maintaining their warrantees.

I question the integrity of this business as my husband took our car to be serviced and it was ruined by hail damage. When the car was ready to be picked up, I received a message but at no time did any one at Mercedes-Benz Colorado Springs mention that our car had hail damage while in their possession. When my husband arrived to pick up our vehicle it took a long time before the vehicle was given to him. The service desk representative sent my husband the repair invoice electronically for him to sign before my husband received the key fob. When my husband finally received the key fob to the vehicle, he noticed the hail damage and asked the technician what occurred, the technicians response was Im just a technician. My husband and I spoke to the Manager/Director Scott. Scott was not apologetic for the carelessness of his employees. He told my husband and I that he can recommend an auto body shop that can fix the damage and I wouldnt have to pay the deductible. I asked Scott, you provided us with a loaner vehicle to use while ours was being serviced on your lot, if the loaner vehicle would have been damaged it would be our responsibility, how is this any different? The only response I received was youre right and then he stated we signed a waiver releasing them of any damages when we received our key fob. Quite honestly, Im applaud by the quality of customer service we received and the disregard to the damages on our vehicle. Mercedes-Benz Colorado Springs sells luxury vehicles but their integrity and customer service lack luxury!

John in sales found me what I wanted, took my offer and sold me the car. He was fantastic at coordinating the few things I wanted done and we made what we both thought was a very fair deal. Jim in finance was just as good, securing my wife and I a better than expected rate while being flexible in his back end products. I hate buying things but these guys made me happy I did business with them. Go see them, theyll do right for you!

I cannot even begin to tell you how bad the service and communication is here. We drove two of their cars for 15 DAYS while they worked on the deal. We ended up returning both and driving all the way to Denver to purchase a new Mercedes without any issue. The absolute WORST experience I have had at any dealership in my life. They truly do not care. We got pawned off by the sale man to the GM who when we returned the two cars and said we would buy elsewhere responded with do what you have to do. DO NOT GIVE THEM YOUR BUSINESS!!!

I have had two vehicles serviced by Mercedes Benz of Colorado Springs since 2016 and I can’t say enough about their service department. They have always taken exceptional care of me, explained what service is needed and why and always smoothly coordinated a loaner car for me. Today however was an experience I can’t say enough about... I blew a tire driving through a construction zone about 30miles away from the dealership just prior to their service department closing. Not only did they make sure it was safe for me to drive back to the dealership but they stayed late and the technician, Randy, even stayed late to mount the new tire for me. I commute about 100miles a day and a blown tire really puts a damper on my schedule and I can’t thank them enough for the exceptional customer service they continue to provide. Reuben, Adam and Ken always help me out!

My GL450 broke down while I was traveling near Colorado Springs. I had to get emergency service and Adam in service made my experience very excellent. He was very confidant and knowledge and communicated very well about the status is my vehicle. His attention to detail gave me confidence that the vehicle was thoroughly being evaluated and fixed. Thank you Adam!

Absolutely the worst service department I have ever dealt with. They had my 9 month old Mercedes for a total of 3 weeks and didn’t fix the problem and actually broke something that worked fine. Not only will I never go back, I’ll never buy a Mercedes again. It’s going to be Lexus for me from now on.

Mercedes Benz of Colorado Springs is the best dealership we have ever dealt with. We are now on our fifth Mercedes. Recently, while traveling from Castle Rock to Scottsdale, Arizona, the turbocharger on my wife’s GL 320 CDI went out. We were able to limp into Scottsdale where we found out that the repair would cost about three times the value of the car. We immediately began searching for a replacement vehicle. We came close to buying a car in Arizona until the dealer tried to rip us off by charging for a bunch of expensive add-on’s like window tinting that we did not want. We called dealerships all over Arizona but could not find a vehicle we wanted. I also called dealerships in Denver unsuccessfully. Since we live in the South part of town I thought I would try the dealership in the Springs. As soon as I explained to Brian that we were stuck in Arizona he went to work immediately. Not only did they find a car for us, but Christian the sales manager arranged to have a brand new loaner SUV transported almost 800 miles to Scottsdale for us to drive home and for our broken SUV to be picked up and returned to the Springs. It took several weeks for our new GLS 450 to arrive but it was worth the wait. It is just what we were looking for. We ended up with the car we wanted priced fairly. We were given a fair trade-in allowance for our old car plus a couple of other nice perks. But most importantly, the kind people at Mercedes Benz of Colorado Springs got us home and our broken car returned to Colorado. We cannot thank Brian and Christian enough. Needless to say, we recommend them highly.

Brought my car in to have the sunroof changed and they’ve been telling me their system is down for over a week now, I don’t understand how a Mercedes dealerships system is down for over a week!!! So you guys haven’t made any sales or repairs in ten days??? Horrible

Drew made this entire process super easy! In and out very fast! Went home with a great car! Thanks again man super happy! If you go I recommend Drew!

Their service department is top notch. Especially Reuben, he is one of the most helpful people I have ever met. He took personal charge of taking care of my daughters Mercedes Benz service and I am very grateful. I highly recommend this dealership. They are family and will make you feel like family too whether purchasing a vehicle of having it serviced. 10 Stars !!!

Excellent customer service. Rudy is so kind and helpful. He connected my phone to my car (and didnt make a senior citizen feel dumb). Thank you. Service like that is hard to find these days.

I have bought four cars from Wil Harold and he is by far the most stand up individual I have ever worked with in all my years of buying cars.

STELLAR! In 20 years of purchasing vehicles, I never had such as incredible experience as I did with Greg Horton, his floor manager Glenn Hamill, and their general manager Bill Stanton. Whats the worst thing ever in purchasing a car? Time sitting and waiting. Well, that didnt happen here. Theyre technology friendly, value the customers time, and are efficient. I conducted the majority of the transaction via text message after an initial phone call with Greg (helps if youre a current MB owner on file). Finance manager Jerry Garsez didnt fiddle-faddle around with paperwork and documentation. Email correspondence was seamless. BONUS... If you are a veteran, they take the time to square you away. BOOM (dropped the mike)

Update 8/17Penelope emailed me and cc’d Ken to discuss what went wrong with my service visit. I called, left a message, and emailed her to let her know I tried to contact her. Her response was “ Hi Angel. Unfortunately I did not see your message. I am working both from home and the store today. I will check the messages when I get home. I hope you have a wonderful Wednesday.” I have not heard anything since. I stick to everything I said previously. Military beware!I will NEVER bring my car back here for service. They tell you one price and when you get there it’s $300 more. They fixed two other things just to tell me something else was the root of the problem. To me that sounds like they fixed random parts because they didn’t know what they were doing. I got my car back yesterday, not fixed by the way, and originally paid 894. I told Ken that that was not the price he told me and he only refunded me back $200 instead of the extra $262 that I was charged. I was so flustered that I gave ken $620 and he counted the money and didn’t even tell me. I didn’t realize until I left because I was short the cash that I had. I guess his conscience got to him because I just got a notification on my phone that he refunded it back a whole day later. I would not recommend this place to any soldier or you’ll run the risk of getting ripped off.

I am trying to buy a lexus from them.They basically offered me nothing for my trade when i should have had at least 1000-2000 in equity.. they are basically trying to rob me..on top of that.they are rude.. dont care that i need the car I have money and a trade.. Refused to run my application played games on the phone and offered to rob me basically. Im try to go sell my truck elsewhere to come up with cash to put down on the lexus i want...they have a lexus I want need badly and they dont seem to care...the men up there are aful

Everyone my husband and I dealt with are wonderful. Easy and painless auto buying is hard to find but they go above and beyond here. I am caregiver to my dad and they sent the paperwork to the house so I didnt have to leave. Greg Horton is the best sales person we have ever dealt with, this is our second time working with him. You wont be disappointed with your experience here.

I had a positive experience working with the dealership. I felt they had a large selection of cars in their inventory at fair prices. John Duran, in particular, has been very helpful addressing my concerns and providing good customer service, even after the sale. Give this dealership a chance to earn your business regardless of where you live in Colorado.

Do not buy a car here if you’re from out of state. No question the worst customer service I’ve ever experienced, zero communication. Now I’m stranded with no registration

I can say that Brian (sales), Wil (Sales manager) and Jim (finance) are a world class team. They have sold me two Mercedes; the first one I was literally on I-25 driving to a dealer in Denver and they convinced me to come see them and closed the deal that day.Not your typical car dealer experience. Very relaxed no pressure very friendly.Today is my first experience with the service department and Adam is a great guy and everything is going well.I would not hesitate to recommend Mercedes-Benz of Colorado springs to anyone who is in the market for a new or pre-owned Mercedes.

A very warm and sincere THANK YOU to Drew who helped us find an amazing vehicle that met all of our criteria. He was very knowledgeable, patient and kind as we navigated the car buying world. He provided nothing but top notch customer service! I will definitely recommend him and the dealership as a whole to our friends and family who are in the market for a new vehicle!!!

Shady business tactics to say the least. Went to Littleton MB to purchase our GLS

I had a question in regards to Colorado sale tax on lease vehicles, Sandra the title clerk was so amazing to help me understand how it is calculated. She was very friendly, knowledgeable, and took time out of her very busy schedule to assist me. Thank you Sandra!

Hands down the worst dealership in Colorado Springs!My wife and I was looking for a car yesterday. We usually buy BMWs but my wife decided to give Mercedes a shot. We arrived at 11:00AM and was walking around the lot to see their cars (rougly 10 minutes), NOOOOO one came over to even greet us. In my mind I thought all the sales rep might be busy. So we went in the show room, it was literally empty. We looked at couple of models, my wife liked the GLC and we wanted to ask if they have one in stock with the AMG package. There was a few sales rep walking around but they acted like were invisible! After another 5 mins I said screw this! Wasted 30 minutes without one single hello. Ill take my 80-100K elsewhere.We went back to Winslow BMW and picked this up. BMW had great service, sales rep and finance manager was AWESOME! In and out with a car my wife likes in 3 hours.

Juan Duran is an incredible asset to the dealership and has provided incredible support following my purchase of a car two years ago. Thanks for everything. Highly recommend the dealership!

Came in for A1 service and always get the best customer service! First Greg sold me my CLA and made experience pleasurable. Thomas Hoover in service always remembers and calls me by my name and has always given me great customer service. I once bought Lexus but moved across the street to buy Mercedes and glad I did, these folks know how to treat their customers.

A big, huge shout out of gratitude to Ruben at Mercedes Benz Service department Colorado Springs! Excellent results of repairs! Damages to vehicle were self-induced, but Ruben was sure to return my vehicle as good as new. Well trusted and honest.

Ken Davis in the service department is the best! I have worked with him for years, and he consistently provides excellent, friendly service. He keeps me in the loop whenever my vehicle needs to be serviced and is constantly treating me like a valued customer. I always feel comfortable that he is being honest and fair with me. A+ service from a great guy!

Drew Adams was so great to work with. Answered all our questions at anytime we had them. He was kind and personable all the time. Really can’t go wrong with any of these guys. Thanx!!

These people are scammers, bought a SUV there and moved out of town because of my service, after I had paid all the charges and fees the get a car from them, they requested that I send them a blank check again for registration. Having done that in the Springs before I know it is in the range of $75.00 to $90.00 in my surprise they charge me more than $522,.. . Every time I called to get some explanation they just either not answer the phone or tell me they will call me back and never do.

Great Service. Was expecting the repairs to take much longer than they did. Picked my car up much cleaner than when I dropped it off.

Jeremy Dezern is by far THE BEST car dealer I’ve ever worked with. I am known to be difficult because I am a perfectionist. But he was extremely thorough, patient, and caring in helping me pick out a car that best fits me while giving me a great deal! He answered many of my questions before I even asked and made specific accommodations for me. He certainly went way above and beyond any sale consultant. I am so grateful for all of the work and care he put in. Anybody would be lucky to have Jeremy as their car dealer , he is a gem and I would highly recommend him to any and everyone I know!! 100 out of 10!!

I’m just gonna get straight to the point; I LOVE THIS PLACE! They made car shopping so easy for me even though I was a first time car buyer. I got the nicest CLA 250 Edition 1 and it’s all because of Greg! He is the man to go to; he’s patient, he’s smart, he’s caring, and overall he’s hardworking! He never gave up on me despite me having no history of a car. I will always go to him for car shopping! Again thank you guys so much for all your hard work!

I have purchased a number of cars from MB of Colorado Springs : used as well as new. No matter the car you are buying, they exhibit the ultimate in customer service in the sales process. In addition, though, I live some distance away, I always bring my Mercedes back there for service as they were impeccable at providing me all I needed. The staff are truly excellent.

The most WONDERFUL experience I EVER had. The entire staff were SO warm and friendly...I felt like I knew everyone for years and we just met 😊. Jeremy was the BEST...could not ask for a better professional...so much knowledge. Jerry was Awesome...Glenn and Will just so down to earth great sense of humor...I love the ENTIRE staff!!! THANKS FOR MAKING MY CAR BUYING CELEBRATION the most pleasant experience I ever had. Stay blessed!!Always,Laqushia Edwards 😘😘😘🤗🤗🤗

Had a service appointment this morning. I was reluctant to go fearing I would leave with a receipt for a huge bill.To my surprise even after adding a couple extra services to my oil change. The final bill was lower than predicted and that made me happy. All the service staff I dealt with with were very nice and professional. My appointment did not run long either.This was my first time there and I will not hesitate to recommend it to anyone else. Will definitely be back when I need service or parts. Even though my wait was fairly short I have to say they have some great cars in the lower show room if you are a car guy/girl its worth a look.

I do not like buying cars so I was dreading the process. It was the most seamless transaction I have ever had. Very professional, very responsive and easy. I emailed about a car I had my eye on, received all the information quickly, negotiated a trade in value & price for the car i wanted. They even met me half way between my home and the dealership to trade cars (i was 600 miles from the dealership). Within 5 days i was driving my new car and only because i couldnt get there sooner to pick it up and all was done over email and phone. It was very efficient. Greg Horton was amazing and took care of me through the whole process even after the transaction was complete.

Great service, at a reasonable price. Was so pleased with it that my wife got her new car here. I cant stress how nice it is to get work done on a Mercedes and not feel taken advantage of! Thank you.

Just got a truck from Greg Horton and let me tell you,so professional made the process easy and just was amazing what he did for me. Truck was delivered to my house I test drive it signed the papers and now I’m a proud owner of my dream truck. If u go to Mercedes ask for Greg Olson he is the best. Thanks so much bro

These guys make you fill like family. My new to me Benz rides so smooth! Thanks Greg and Jerry you made my special experience a dream come true!

Purchased a used, high mileage Mercedes Benz not too long ago and from a private party. As expected, the check engine light came on. I made an appointment with this dealer...and showed up a day before my appointment by mistake! Nevertheless, they accommodated me and my vehicle with utmost respect, professionalism, and class. I never felt second class throughout my stay there while my vehicle was being serviced. Whether you own a new or older Mercedes, and whether you purchased from them or not, you feel like you belong. The price was fair for the level of work needed. I will bring my business here again! A shout out to Reuben for making sure my experience was second to none. A shout out to Chris as well. He took time to tour me around the showroom and share his expert knowledge of MBs...and he is a service tech!

Shanon Mobley, our service advisor did a outstanding job of making sure that out C300 and GL450 were caught up on every aspect of maintenance required to keep our automobiles working correctly. He kept us updated on the status throughout the service. Of course, the shop staff did their usual awesome job as well! There really is no substitute.

I want to thank the Mercedes team in the car service department. I made a mistake in my appointment time and not only did they squeeze me in but the employees stayed late to work on my car because I showed up at closing.P.S. what I needed done to my car took only 30 min, so I would hope no one reads this thinking they will get full service that takes 2 hrs + lol, that may need to wait to the next day!

Service department is great! Service is fast, diagnostics have always been accurate, and we have never had to back to fix the same problem twice. We also love how we can get so much done in one visit, and get a loaner for the day.

Highly satisfied with my experience here. The team here was super engaged and did a great job with my Mercedes. Thank you

This dealership has sold me both certified used vehicles as well as new vehicles for a number of years. After each purchase they have performed all maintenance of my cars. Dave Williamson is tops as a salesman, works hard to find you the vehicle you are looking for at the right price. Steve Crosby, Service Manager, maintains a quality repair and maintenance department with experienced technicians that treat both the customer and their vehicle with utmost care. If a customer is not satisfied with the service they received, speak with Steve before leaving the dealership.

We just had the most positive car buying experience we have ever had here at Mercedes-Benz of Colorado Springs! Our sales representative was John Duran and he was incredibly hardworking, enthusiastic, and efficient. He communicated with us on a regular basis and kept us informed on all the new inventory and monthly incentives. Johns professionalism and desire to help us get exactly the car that fit our needs, wants, and budget was evident from the first time he initiated conversation with us. He worked with us for a couple of months and his enthusiasm and commitment to help us get into our next car never waned. We signed the paperwork today and drove home our new GLE 43 AMG coupe. Well be looking for another new car next spring and John Duran is the first person we will call to help us find that car! Additionally, we found everyone at this dealership to be extremely friendly and helpful. They all had a hand in making our experience one that was positive and completely seamless. Thank you, Mercedes-Benz of Colorado Springs!

My sales person was Dave Williamson, a very nice fellow who was not pushy at all. I purchased a used Subaru I had found online first and knew it was the right car for me, so Im sure I was a pretty easy customer. They answered all of my questions and made the experience very straight-forward and easy. I would recommend my friends to go there.

I have purchased at least 6 cars from Mercedes of Colorado, and it has always been a great experience. From the minute I walk in the door, it is like visiting friends. From the Sales experience with Doug, Glen and Bill, to the follow up in Service with Reuben, I always feel like I am in good hands! I have referred several friends for their Mercedes purchases, and all have been pleased with their experiences.

There are many organizations that sell cars in Colorado Springs. Mercedes-Benz of Colorado Springs must be at the top of the list when it comes to professionalism. Dave Williamson has a way of making the car buying process enjoyable and comfortable. He does business in straightforward and uncomplicated way while helping the buyer acquire the right vehicle at the right price. I highly recommend Dave Williamson, Glenn Hamill and Mercedes-Benz of Colorado Springs.

We were on vacation in Colorado Springs and had a small issue with our Mercedes. I called John in service and he took care of quickly. They even fixed a non related issue no charge as well! Thank you so much for your help!

Amazing dealership. All the staff are very friendly and knowlagable. Me and my wife went there looking for her first Mercedes. Greg Horton did an amazing job at guiding us in the right direction. We were treated so well that a week later I went back looking to get a Mercedes for myself. We had been a Subaru family for many years. But the quality and way your treated at Mercedes is so much better.

This is my third vehicle purchased through MBCS and it was the same experience each time: excellent, convenient, and seamless. Their GM, Bill Stanton, always has his employees meet and exceed expectations. Salesman, Reginald Shoats, is knowledgeable, courteous, and always available. Everything promised was delivered. And most importantly, I love my new C300. I highly recommend MB of Colorado Springs for all your Mercedes needs.

I just leased my second car (2014 CLA) through MB of Colorado Springs. Ive been working with Reginald Shoats since I leased my first car (2011 C300) a few years ago. He is an honest, approachable and very understanding salesman. Everything went smoothly with my car buying experience. Greg Santos and everyone from the service department has also been a great help when I took in my old C class for some warranty work and service. I normally dont write a whole lot of reviews but because my experience at this dealership has been exceptional from the moment I walked through the front doors back in 2011, its definitely something worth sharing with everyone.

Truly great experience. Dedicated to meeting our needs and wants. From the sales department to the finance and more, every question was answered and provided us everything we asked for. If your looking to purchase a vehicle stop by here and receive great help. Thank you Jeremy for everything.

Horrible service. every service agent will give you different information they will just try to close the conversation by saying something.

I didnt end up buying a Mercedes, but the service was amazing. If all car dealers worked like these folks, the purchase of a car would be a whole lot easier and fun! Wished I had wanted a Mercedes.

5 stars hands down. Was nervous about getting any work done, but the Service Advisor Adam was so helpful and explained everything well. Thank you Adam!!

I am not one to write reviews, but I have an obligation to on this one. I have always been a pick-up truck owner (Ford, Dodge, Toyota), and would never have thought it possible to drive a Mercedes. Ill just get straight to the point... This has been, without a doubt, the best car-buying experience Ive ever had. The salesman, John Duran was knowledgeable, courteous, and efficient. The manager and finance guys (Christian and Jerry) were just as incredible. They got me a fair trade-in on my truck, and got me a significantly better interest rate (through MB) than my banks. I am now driving a certified, pre-owned 2015 GLA 250. Awesome experience! I think I can say, Im a customer FOR LIFE! Do your research - a vehicle of this quality is more within reach than you might think!

I had a wonderful experience at this dealership. Right when I walked in, I was greeted warmly by Marcee and put in touch with Gregory Horton who took all the time I needed to answer my questions and show me every automobile I asked to see. The actual purchasing process was probably the easiest Ive ever experienced - it only took a couple of hours! I met Christian and Wil, the sales managers, who were also wonderful. Jerry, the Finance Manager, made the painful process of parting with money quite tolerable! I think the best part, though, is the support I received after leaving with my new car. Gregory emails and texts to make sure Im happy and I know I can get in touch any time with questions - no matter how strange. I definitely recommend this dealership!

This was by far the best buying and customer service experience I ever had at a Mercedes dealer ship. This dealership is by far superior over the Mercedes dealer ships in Littleton and Denver.It definitely worth the drive from the Denver Metro area to Colorado Springs!!

I Called in for an oil changed, an over all amazing customer service. i got an appointment set up, waited about 1 hour and i got my car back nice and clean!

Great customer service for maintenance of my vehicle. Have taken my car here for every issue and have always been well taken care of.

I just recently Purchased my 27 Month Leased vehicle from Mercedes Benz... Ive been working with Reginald Shoats since I leased my first car (2013 E-350) a few years ago. He is an honest, approachable and very understanding salesman. Everything went smoothly with my car buying experience. I normally dont write reviews at all but from the time I met and started working with this gentlemen my experience has been nothing but Exceptional and Stellar! His Knowledge of the Vehicles is phenomenal and he will always have my Business!! Thank You Reginald Shoats!! Carla Tyson

This is an excellent dealership with a high standard of customer service. I went in this last time because I couldnt pair my Bluetooth. They immediately showed me how to do it. Thanks Thomas .

Very disappointed with the service. Scheduled an air bag replacement due to recall. Arrived for appt and was told the airbag had not been ordered. Service person said he called our phone because the airbag was for a Toyota. We dont own a Toyota. No one answered, he didnt leave a message, there was no missed call on my phone and he never called back. Had to make another appt after the airbag was ordered today. Only got Im sorry. We drove 1 hour round trip today and will have to do it again next week. We have never had good service at this facility. Too bad it is the only one in our area.

I just moved here from Washington and was spoiled because I always had my play dad work on my car. So, I was hesitant to allow anyone to touch her. Adam and Shannon were absolutely amazing both in the areas of customer service and knowledge. They had a shuttle waiting for me to get me back to work and waiting as soon as my car was ready.

We have been waiting 2 months for a lease swap that was said to be max 3wks. The agent we are working with seems good. He states he checks every morning, and he does get back to us often enough. However, that’s all hear say from him. When we call mercedes benz, it seens they say something else than what our agent says. We already invested, so we are going to stick it out though this lease. However, I do not believe I will go through this company in the future.

Had a great experience with the service department. Their prices were actually very competitive to other mechanics in town that work on Mercedes and their customer service is excellent! I will continue bringing my Mercedes here.

Superb. Walked in and within minutes they were washing my car as a courtesy. Construction is completed and the place looks fabulous.

Like the Dealership, always Very Helpful. Thomas is a Great Service Technician.

Great buying experience at Phil Long Mercedes Benz of Colorado Springs. They did everything possible to get me into the car I selected. Not pushy just did all the right things including holding the car for 10+ days until I was ready to make a final decision. How many dealers would do that for you? Doug Dieterle was the sales consultant. He took whatever time was necessary to answer all my questions. I never felt rushed or any pressure. Just great people to work with. Obvious to me why they won Best of the Best from Mercedes Benz. I would buy another car from this dealership in a heart beat.Thanks Doug and Glen.

Greg Horton is amazing guy. Ask for him. He will help you in every possible way to find your car. Fully satisfied.

In our dealings with many car dealerships, I have to say that Mercedes-Benz of Colorado Springs has been such a pleasure to deal with!! From the moment we arrived until we drove our GLK 350 off the lot, our experience was very professional as well as personal. The associate that took care of us was very knowledgeable and helped us find the right car for our needs with no pressure to decide until we were certain of what we wanted. We would recommend Mercedes-Benz of Colorado Springs to anyone looking for great car buying experience!!!

Nice selection of cars I guess. They could improve on there customers service.

Awful...took in for an oil change and started smoking on the way home. Called them to let them know and was told that the cleaner made it smoke that they used...a few days later I took it back to them and the fan was out-supposed to be lifetime- Now they want another $2000 really when it was working perfectly for the oil change...do not go here

Greg Horton made our most recent car purchase a pleasure! He & Wil Harald went out of their way to get me exactly what I wanted and at a very good price. The store itself is elegant & the atmosphere is relaxed--Reuben, our service writer is very helpful & knowledgeable. My 2018 GLC takes an oil change once a year--isnt that great?

Tried to contact them over phone the # they had on the internet was busy all the time. Tried to call while there was busy but nobody on the phone.

This was our first Mercedes Benz purchase and I must say every aspect of the process was top notch at this dealership. Be sure to ask for Doug Dieterle in sales. He knows the product well and is hands down the best. My wife and I are completely happy.

Thank you for the great customer service and attention to detail when it comes to my car. Absolutely would recommend this dealership and its entire staff, especially John in service!

If you own a mercedies great place to go.service is A plus.

Just bought my new Mercedes-Benz! Sales and service were awesome 👌. Thanks Drew and the entire team for a wonderful SUV buying experience!!

Clean with great German cuisine. Fixed my Mercedes at an exorbitant rate. IF you want to risk it go somewhere cheaper but the dealership is the best place to go if you have the money.