Our double-oven completely stopped working during a self-cleaning cycle, and would not turn back on. The D3/A-OK technician, Gabe, was able to arrive early and called to ask if that was okay. Gabe professionally introduced himself and diagnosed the problem almost immediately after hearing about the issue. Gabe easily obtained the needed part and fixed our oven within the hour. We couldnt be happier with Gabe and the excellent service provided. Highly recommended.

Gabe was extremely professional and efficient. He arrived on time and explained the problem in detail. He had our oven fixed that same day. Scheduling was easy as I was able to do it online. Highly recommend!

A delightful service. The men were very pleasant and very efficient. I just needed the ice maker removed and they did it quickly and left. I had been prepared to wait all day , as not time could be given. They called and were here 1st thing and I had a wonderful day rearranging my freezer!Thank you

Top-notch repair work. Very professional. Personable. Explained the repair well. Would definitely use again.

If you have any other option, don’t use this company. Our wall oven doors were locked because a fuse blew during the cleaning cycle. They scheduled our appointment five weeks out. When the man arrived, he didn’t have the right tool to open the doors! However, he said he knew what part needed to be ordered. He said we would be informed when the part arrived (which was two weeks later). At that time, we were to call and schedule a new appointment—two more weeks out. Now, it’s been nine weeks without an oven. On the appointment date, they called and cancelled the appointment. The next day we called, and they said it would be another two weeks. Seriously?!! This is not A-OK. They don’t care. We are looking for other options.

Waited over a month for an appointment for a non-working oven! Changed our contact number the day before (by speaking to an actual person at the business), so we were sure not to miss the call. We were told it would be anytime between 8am to 5pm, so my son had to take an entire day off from work. About 11:30am we received a voicemail via the old cell number (which we tried to update the day before, because I cannot answer calls at my work!) stating that the technician was about 10-15 minutes away and that he hopes someone would be home. My son was home with the screen door open, and NO ONE EVER showed up to the front door!!!! Of course, when I arrived home from work, it was after hours, so no one would answer their phones! We are in Albuquerque, NM. THIS IS UNACCEPTABLE! TERRIBLE CUSTOMER SERVICE!

Larry Schneider is a wonderful repairman. He is friendly and affable. He is fast and efficient and had our dishwasher up and running in no time. I would recommend D3/A-OK and Larry Schneider to everyone. Thank You

Jessie was super friendly and professional. What a pleasure to be able to chat while he was performing a recall issue on our Cove dishwasher. He was here for about 45 minutes and could not have been more pleasant. He even showed us a couple of cool features we had not yet discovered. We highly recommend D3/A-OK and Jessie!

100% professional from start to finish. Technician, Jeremiah, called and gave time estimate within window and promptly arrived after. He took off his shoes and clearly explained what the issue was and what he needed to do to fix it. He checked to see if it was within warranty but was out. I had no problem paying the service charge for this quick and expert level service.

My faith in repairing instead of replacing has been renewed. My technician Mike, was an amazing and efficient individual. He had been able to accurately diagnose the potential problem, simply from the description I had provided in my email and brought the correct part and was in and out in roughly an hour. Best money I have spent in a long time. True value in the service they provide. HIGHLY recommend.

Jeremiah was extremely proficient and professional. He explained the problems with the double ovens and ordered the needed parts quickly. Upon receipt of the ordered parts D3/A-OK scheduled repair work quickly. Jeremiah was extremely personable and I would highly recommend his services and D3 to others.

Gabe was amazing. He called to let me know when he would be at my house and then called again when he was on the way. He was very professional, pleasant and efficient. I would recommend him to anyone who needed his services. Thanks

This was the company sent out on a warranty claim on our dishwasher. They were able to come quickly and were able to diagnose the issue. It took quite awhile to get the part, but this is due to shortages I think. In any case they did not forget and came back and put it on and it appears to be working just fine. They definitely seem to know what theyre doing and are very professional.

Gabe was amazing! Several weeks ago, he came out to diagnose and then repair our dryer. He was so professional, kind, and quick! I believer our slot was from 0800-1000 and he came right at 0800 and had everything done within half an hour. Would definitely recommend and use again!

Harold was on time and very professional. He tried to cure our problem with our side by side ice maker over flowing with ice, but the problem is a design flaw and there is no current fix. Maybe Whirlpool will address this issue and figure out a solution

Excellent results. knowledgeable of the repair to the ice maker. showed up on time and let me know when he was coming. very personable and friendly. very happy with the repair and experience.

Okay, the service call fee is a little high, but Harold was worth every penny. D3/A-OK was available when local repair services were not. Hearrived early but called to verify his arrival. Harold is friendly and competent and fixed my gas oven problem!

This is one of the worst companies we’ve ever worked with. They came out months ago to fix our built in microwave and charged us $700, yet the microwave was never fixed. They then said they would come out again but cancelled the day of our appointment at 10am after I’d already taken off work. They then said they’d order parts and call me back with a new appointment. I called today, and surprise, they had the part but had never called to reschedule. I now have to wait until November for someone to come out and fix our appliance.

Jessie was great - made a quick diagnosis of the reason our Capital oven wasnt working, ordered the part (which arrived more quickly than expected), and was back to install with great professionalism. He also gave us some good hints on maintaining and cleaning the oven. Much appreciated!

I’ve used D3 appliances for my small appliance needs several times over the past few years, and I’ve always been satisfied with their service. But what makes me write this review today was my most recent and positive experience with not only the terrific technician, but other members of the business as well.One of the burners on my stove wasn’t working right, so I called D3. A tech came out, verified the problem, and he ordered the part. Well, in today’s environment parts are moving REALLY slow, which he explained and I understood. We still had a mostly working stove, so I wasn’t in a terrible rush. A few months went by and the part was still unavailable. They communicated with me regularly to make sure I knew the part was still on back order and they were still waiting. For reasons unrelated we decided to move, so the part was no longer required. I called the company, spoke with Travis and I explained the situation. He was very reasonable and agreed to give us a refund for the part we would no longer be needing. Dealing with the company over the past few months never seemed like a hassle, they were always communicative, explained everything that was going on, everything I was being charged for, made sure I understood everything before the tech left or money was exchanged. This seems like a good business that I will continue to use.

Scott worked on our refrigerator. As always ( he has worked on other appliances of ours) he identified the problem right away. He ordered the parts, came back and installed them. He is always on time, knowledgeable,and personable. We hope he is the one to come out if we need another appliance repair.

Jessie from D3/A-OK arrived on the day of the appointment earlier than planned. He used his tools to quickly assess the issue with my dryer. It took him less than 15 minutes to fix the problem. This gentleman is very good at what he does. A-Ok has a gem in this employee. I will definitely us this company in the future with confidence. The over all service took about 30 minutes.

5 stars to the technician - Glenn. 4 stars to Patty in the office.Otherwise, the service provided by this company was less than acceptable. This is the short version of our experience. Our refrigerator was not cooling and D3/A-OK came out the same day I called (8/2/21) and we were impressed by their quick response. But it ended that day. I made a follow-up call later in the week and was told the part was out of stock with no availability date. Parts dept didnt return my calls and I was told internal staff couldnt talk to them either. I searched for the part on-line and made multiple calls only to find the part available at 4 different vendors including the maker of my refrigerator, Samsung. I called D3/A-OK and told them where to get the part; keeping in mind we had paid them in advance for the part and labor to complete the repair. In the end, I ordered and paid for the part which was delivered in 2 days. After some negotiation, they did refund me for the part. However, it took another 8 days for them to come out and install it. We were without a refrigerator for 15 days. I had to purchase a mni-fridge to get by and still had to throw away food that wouldnt fit. I would not recommend this company for any repair service.

My dryer stopped working. I called D3/A-OK Appliance Service. I was able to be scheduled within 3 business days. My service technician was Jessie. He called to let me know he was on the way. He diagnosed the problem with my dryer and was able to do the repairs today. He is very professional and thorough!! Jessie is very knowledgeable and honest which I appreciate a lot! I would definitely call D3/A-OK Appliance Service again and request Jessie!!! Awesome guy who knows his stuff!!

I have used D3 on several occasions in the past. Patty was very helpful guiding us from the beginning and Gabe was very pleasant, knowledgeable and confidence inspiring in resolving the issue. The repair of my ice maker could not have gone any better!

Gabriel was absolutely fantastic . He was so nice and fixed my washing machine. He was even here early. I so would recommend this company and Gabriel. Thank you Gabriel for being such a great person and fixing my washing machine

Ralph was very professional. He arrived on time with the correct parts to perform the job. He was extremely knowledgeable and thorough. My freezer has never worked so good! Thank you Ralph and D3/A-OK appliance!

We had used D3 in 2020 and our refrigerator had the same issue so I called today for an appointment as we have no freezer. I was told the first appointment would be 23 days from now and that was just for a diagnostic. Parts would be ordered after that. A $50 non refundable deposit was required now to get on the schedule and $119.95 service call fee for the 23rd and my fridge would be fixed when the parts are in and availabilitynon the schedule. I took my business elsewhere to someone who realizes customers keep them in business.

Gabriel was sent out to check my washer. I was told that it needed to be installed correctly. I explained that the original installers from D3 did not mention there would need to be additional steps to install. Gabriel took the time to listen to me with the issues the washer had and was able to replace the actuator in my Maytag washer. Appears that this machine has had issues with the actuator. He showed me in the manual what steps I would need to take so it could be correctly install. Thank you Gabe for taking time to listen and replacing the part. Very appreciative for your professionalism.

Although the Bosch cooktop I purchased was from another retailer, D3 Appliance handled the warranty issues I had.Ralph the service technician was great, very personable and handled the repair professionally.Very clean and organized. Thanks Ralph & D3!

My washer stopped working and the manufacturer sent D3 for the repair. Gabriel was the technician who provided the service. He was very professional and went above and beyond cleaning his work area after he completed the repair. I was taking care of my 5 month old and he was very patient and understanding with getting delayed responses from me when he had a question while I was in the middle of feeding my son. Very pleasure and impressed with the service provided.

The tech was very knowledgeable and friendly. He at first thought I needed a new ice-maker. Once it had been ordered and then arrived, he returned. With further exploration he determined that 3 wires had been broken in the door. He was able to repair the wires. He then replaced my ice-maker and refunded the cost of the new one. Nice service, thanks, Ralph!

I had a great experience with this company and it was all due to the amazing technician that came out, Gabriel. He made two service calls; one call to diagnose and order parts and the second to install the parts. On both occasions he called to let me know he was on the way and would arrive in approximately 20 minutes. I appreciated this so much even though I had a four hour time window to expect his arrival. He was kind, courteous, professional and knowledgeable in his field. I dont want any other tech but Gabriel. I will definitely use this company and Gabriels expertise in the future.

My range was under warranty when a burner went out. I scheduled a visit through the manufacturers website and it all went very smoothly!

Recommended by Maytag, A-OK made an appointment within a few days (reasonable timeframe). The repairman (Anthony) completed his diagnosis of the problem, and he explained it to us He had to order parts. When the parts came in, they called us and set up an appointment within a reasonable timeframe. Anthony returned and completed the repairs in a timely fashion. I liked that the same serviceman returned to complete the repairs.

Duane was very professional and knowledgeable. Thanks for your prompt attention to fix my new washer. I would definitely recommend this company!!

Gabe was thorough, friendly & Professional. Got the job done efficiently. I will use this business again!

Jessie was my repair man. He was very friendly and gave superb service. He was very informative about my Bosch dishwasher. He took the time to give excellent instructions. If you get Jessie as your repair man you will impressed with his work.

I had a great experience with D3/A-OK when Gabriel came out to fix my refrigerator. He came out twice, the first time to diagnose the problem and the second time to replace the malfunctioning part. He was professional and courteous, and main the process very pleasant. Both times he gave me a call about 20 minutes prior to arriving which was very helpful, and he made quick work of diagnosing the problem and replacing the part. Despite the crazy lead times we are seeing right now D3/A-OK got my new part fairly quickly and were able to fix my issue.

If you love to wait on hold, call D3.If you want to call over and over again for the same simple request, call D3.If you want to be lied to and told a manger will call you, yep, call D3.If you want to pay a trip charge for them showing up and then another trip charge for them to walk to the second appliance these are your guys. Wait theres more, there is a trip charge for EACH applianceNever again will I call D3Travis, Id love for you to call me and asked your staff today to have you do so. It was not at my residence, it for a client whos closing tomorrow where there is a frustrated buyers agent because I cannot proveIve already paid for the work

It didnt take James long to find out what was wrong with our oven. Thanks to him we were able to bake our dinner tonight. Thanks again James and great job

Our technician Gabriel was knowledgeable of the machine. That help him fixed the dishwasher really fast. Thanks Gabriel.

Gabe was knowledgeable and efficient. He diagnosed the problem, ordered the part, and returned to complete the repair in a timely manner. We are pleased with his and the companys service.

Gabriel was very good at providing a wealth of information on how to keep our system running. He repaired our Samsung fridge/freezer & assured us this should last for a while as we’ve had several issues with this brand. He went above & beyond. I would recommend Gabriel for any & all repairs that you’re in need of.

Gabriel helped us repair our leaky ice machine. He was thorough, quick and kind. Very professional and saved our day. Thank you so much for your help!

We’ve been without our refrigerator for MONTHS. Every time I call it’s the same thing. They’re waiting on a part from Whirlpool and someone will call me. We’ve been waiting since JUNE for this part. A part that was never even tested, but one that the repairman said we needed. So I call Whirlpool and they say to call them…

The field installers do a great job but the office seems fairly disorganized. The field tickets did not have the apartment numbers associated with the work so it was difficult for them to look up and for me to keep track of the repairs completed and repairs still needing to be done. I feel like this could be an easy fix and would help both them and the customers.

Gabriel was excellent, he checked machine thoroughly, explained how to use all features of the washer, and how much liquid detergent you should be using in front load washers.

Avoid this company at all costs! Took 3+ months to get Whirlpool refrigerator repaired under warranty! They ordered parts but didnt get all of them. Had to keep calling them. Finally, I told them to come with the parts they had. They hadnt even seen the refrigerator! Then had to schedule out over 2 weeks...the technician was very pleasant...he knew immediately what the problem was. So WHY did this take 3+ months?

Gabriel was an outstanding technician. He was incredibly knowledgable, kind and respectful. He took time to educate about the problem and was able to fix it quickly.

I was impressed with Mike Vultaggio. He arrived on time; was professional and technically knowledgeable. I didnt like the cost D3 set for the LED light which Mike installed as replacement in my refrigerator.

The service man was great and very professional. The fix for part and labor was just not reasonable when the washer is still functional. A $600 repair for a $800 machine...not happening. My biggest reason for the 3 star review is the service call price at $120 when the average service call is $70. They spent less than 10 minutes doing the diagnosis. The whole call being less than 30 minutes. We would never have used them if we knew ahead of time that was the cost to come look at it. I guess we learned our lesson not to just go with the manufacturer online scheduling.

Gabe is personable and friendly and takes time to explain the issue while he is working to repair this sad sad product that Samsung produced.

First time user of this business, very professional and on-task. I have worked in the service industry and really do appreciate dedicated work. Thank you, Jason.

Very personable and Harold the service tech went out of his way to help move the washer.

Gabriel was on time, courteous, professional and thorough! He removed the old and installed the new cook top in a fast and efficient manner. Im very pleased and will definitely use this appliance repair company in the future.

Terrible customer service, outrageous prices (trip charge etc.) and ridiculous warranty time on the service on parts (30 days on service and 90 days on brand new parts). Will never call them again! If the manufacture was going to pay for my trip charge why was my credit card charged the day I spoke with you (4 weeks before you were scheduled to come to my home). Waiting for a refund. it was Fisher Paykel who was astonished at your warranty period, that was why they reached out to you!

The D3 Technician, Duane Grove, arrived on time following a call to inform us he was heading our direction. He quickly diagnosed, dismantled and completely reassembled the Sharp microwave drawer and had it operational before he left. I cannot say enough good things about the quality of service we received from D3 with special thanks to Duane, who represents your company very well with professional work and excellent customer service. Thank you, R. Bradshaw

Thank you D3Aok Appliance for your quick response to my problems. Gabriel checked everything and gave the management an estimate for service, I appreciate your help.

Gabe visited our home twice, first to diagnose and later to repair our KitchenAid dishwasher. He explained the process well and was very thorough and polite during both visits.

Jeremiah was fantastic. He was knowledgeable, polite, tidy and professional. Thanks Jeremiah for helping us.

Jessie, the service tech, did an excellent job, explaining what we needed and repairing the washer. We will definitely use them again.

High quality and very professional! Jesse has serviced my Wolf range twice and is always helpful and courteous. He has had better advice on the use and care of my appliances than the manufactures. I would highly recommend Jesse as your go to person for appliance repair and maintenance.

Gabe from D3/A-Ok was very professional and responsive when it came to fixing my dishwasher. He took the time to make sure that the dishwasher was repaired properly and put in place without any issues. Gabe let us know ahead of time when he was coming and answered any questions I had while he was doing his repairs. He also took the time to clean up the area after he completed the job. D3/A-Ok were very responsive when it came to responding and ordering the parts needed for the repairs to the dishwasher. I would recommend them for any future repairs on appliances.

Duane introduced himself and then listened intently to our perceived problem with our wash machine. He then inspected the wash machine and began his course of action to address the problem we had described. Very efficiently Duane located the issue with our machine and fixed the problem in a few minutes. As he proceeded, he described what he had found and how he was going to fix the problem. Duane is a true gentleman and professional.

The service tech was fantastic. He called before arriving, covered his shoes before entering the house. He was clean and very polite. He was quick with the repairs and put the area back in order so you would never know he was working on the dryer machine.The only negative, the tech came for his first appointment as expected. He had to order parts (which is fine) but the company waited for the parts to arrive before scheduling the actual repair. After the parts arrived, the company said it would be a couple weeks before they could schedule in the repair..I feel if they knew the wait would be that far out and they know an estimated time they would get the parts, they should have been proactive and scheduled the repair much earlier with anticipation of the parts arrival.

I just wanted to thank you for sending Gabe Bonet to deliver my refrigerator door.. It was the third time and he was a breath of fresh air! He got it done with a great attitude! Thanks Gabe! Finally I feel like a valued customer!

Very knowledgeable and quick service. He answered all of my questions accurately and succinctly.

Gabriel arrived promptly and quickly diagnosed the problem, which was not what I had diagnosed. I had used the automatic cleaning function on the oven and it stopped working. Previously, the problem was that it ruined the heater element, so I thought the same thing had happened again. He brought a heater element, but determined that this time the problem was the thermostat. He was polite and efficient, and quickly made the repair.

Have had to use D3 twice in the last few months; once to repair an undercounter ice maker and second to repair a Dakor diswasher. Scott was polite, arrived on time, knew exactly what to look for, didnt lollygag around, and both machines are running fine now. Only issues with D3 is the wait time; in both cases it took almost 2 weeks to get the service scheduled. But aside from that I will use them again when needed.

Gabriel, the technician who repaired our refrigerator, was knowledgeable, friendly, and quick! Everyone I spoke to on the phone with D3/A-OK was great. This repair was arranged through my warranty. The first repair company selected by my warranty provider sent a technician who unknowingly broke the replacement part and I had to file a second claim. I am glad D3/A-OK was selected for the second claim, because Gabriel figured out the issue right away and finally resolved it for us. Highly recommend D3/A-OK and especially Gabriel!

The door of my microwave would not open and Ralph was able to open it and it was not an easy solution. I was a huge amount of work and he was able to get the job done and I was very relieved and THANKFUL

Step 1. Dont buy a Samsung refrigerator .Step 2. If you did, D3 will fix you ice maker.its been about a month and the ice maker is still working flawless. longer then it lasted brand new so far. the tech was courteous , knowledgeable and did a great job .

Once we figured out our communication issues, I highly recommend this crew! Very easy to talk with, and knew exactly what the issue was immediately.

As an out-of-town landlord, at When Property Rentals Plus we rely on excellent specialists. D3/A-OK Appliance Service is professional, quick and thorough. The office team was friendly and helpful in scheduling a needed service call and Jessie, the service technician did an outstanding job in repairing our oven also going the extra mile in getting the needed repair part and making sure the oven was back up and working. Communications, scheduling, billing and follow through with this company are also first-rate.

Love my Samsung Hub refrigerator but there are issues with the ice maker buiding up too much frost. The technician (Glenn Haught) contacted me when he was on the way to my house. I was pleased to see he was masked, removed his shoes on entering my home, had all the tools and parts with him, so the did not have to make multiple trips to his vehicle. The prep, part replacement and cleane up was very professinal and thoughtout. He explained what the work he performed and encouranged us to contact D3/A-OK Appliance Service if we had quesitons or problems. I am really happy with Glenns response time, professional manner and cratmanship. I highly recommend D3/A-OK Appliance Service.

Gabe went above and well beyond my expectations by completing the repair after 6p, when he did not have to. His personal commitment to completing my repair as soon as he could, caused him to put his personal time/schedule/needs second to getting my dishwasher working!

This companys repair man is horrible. They have been trying to repair our ice maker for over a year. After MANY complaints to Lowes, Lowes is finally replacing our refrigerator. Im glad I dont have to deal with this company anymore.

Robbie, the service tech assigned to my washer issue was great. After listening to a recording I did during the spin cycle, he knew immediately what was needed. After the parts were ordered, Robbie returned & installed & first loads later....no more abnormal sounds.Robbie is responsible, timely, friendly, respectful & works hard to make things right.Thanks Robbie!!!

Thanks for all your patience getting the freezer and ice maker fixed!

My initial phone call was not impressive, the woman made me think it was going to be impossible because of my mt. location. Item under warranty, whirlpool talks to them and then it took a week for the part to arrive and 4 days to get my appt. scheduled. Repair day finally arrives and Jesse was here @8 am, I was so excited because hanging clothes to dry doesnt give me warm fuzzies. He had my dryer fixed in less than an hour; no more crusty towels. Thank you Jesse!

Many thanks to D3 and their awesome technician Gabriel.I had a dreaded Samsung fridge with the infamous frozen up ice maker.Gabriel was on time, with all needed parts to make the repair.Samsung covered the cost of parts and labor, even after 5 years.Thank you Gabriel and D3/A-OK Appliance Service.

Very professional. Quick and thorough. We will call D3 whenever we need appliance service in the future

D3 was both responsive, professional and timely. Our technician, Gabriel, was courteous, professional and a pleasure to work with. He will be warmly welcomed back for any future needed repairs. Thank you for an awesome repair experience.

The service person Gabriel was on-time, quick & with the right parts to get the dryer up and running again. The whole experience with him and A-OK Appliance wet very well. Recommended.

Gabriel came out and knew exactly what was wrong, replaced the part, and explained the process so that I could understand. Would recommend Gabriel!

Gabe determined that the drain pump was faulty and had one on his truck, installed it, and things seemed to work just fine. We have run the DW twice since the repair, and the problem seems resolved.

Been getting the run around for going on 6 weeks with this company, for a faulty part in a brand new microwave. 2 weeks for an appointment, 2 weeks to order new part and reinstall, 9 days because repair guy didnt sign his initials on invoice, 3 more days for bringing wrong part, 2 more days because of NO SHOW, now its Monday and my microwave is still tore apart on my floor. Maybe they will call me today, and set up a new appointment for 2 weeks down the road and I will have to take another day off, because they will tell me anytime between 8am and 5pm and not call me to in the morning to tell me what part of the day Im scheduled for . If I could give no stars I would !!! Very unprofessional. Next stop BBB to leave complaint

My wife and I want to thank Jeremiah of D-3. He is professional, very personable and knowledgeable. He also takes the time to explain things and has worked diligently to resolves the issues with our oven.

Nice guy, felt very comfortable having him in my home.

Jeremiah showed up for my complaint that the oven heat was erratic and getting worse. He ordered parts, and later installed them. He was a pleasure to have in the house, and I enjoyed his visit.

There was a miscommunication in regards to the order. It took a month until my Samsung washer parts arrived. But the technician Gabriel who came to fixed my washer did it only for less than 30 minutes super fast, very professional and he knows exactly the issue of my washer. I’m very happy with the results.

Had the right parts. Very quick and professional repair. Showed me a feature on the dishwasher I didnt know it had :)Gabriel did a great job. Would use them again.

Excellent work done by a very skilled and professional serviceman.

Gabriel was very professional, helpful and kind. Thank you for the prompt and expert service!!

My ice maker was freezing over and needed repair. Gabe was our technician and was very professional, on time, and knowledgeable. We would have Gabe again if anything needed repair in the future.

Gabriel was was great! Speedy in and out service fixed my dishwasher! Highly recommend

Great service and very professional. He was very knowledgeable. Gabriel came and solved my washing machine leak within minutes. He verified that that was the only issue.

I didnt need them to come to my house because I had the part in hand that needed replaced but was told they dont sell to the public and couldnt help if I didnt call for a tech

Fabulous technician named Robbie. Highly recommend.