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Collierville Chrysler Dodge Jeep Ram
393 S Byhalia Rd, Collierville, TN 38017, United States
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Collierville Chrysler Dodge Jeep Ram
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Ma
Review №1

Just purchased here for a second time and it was, again, a wonderful experience! Everyone was extremely helpful from the sales team, finance team, and even management team. This time around we purchased the GRAND CHEROKEE L and to say we love it is an understatement! Perfect family car with the FamCam feature I can keep an eye on my little ones while still focusing on the road. The large screen makes it easy to see every detail and is very user friendly and uses CarPlay without having to be plugged in! Safety features are awesome with back up cameras and blind spot sensors. Plus the look of the vehicle alone is very nice and has a 3rd row! It really is a good deal especially when I was able to work with this dealership. Will continue buying from here and getting service done here! Service team is amazing and always gets me in and out quickly. They truly care about any work that I needed done on my last vehicle and I know I can rely on them in the future.

to
Review №2

Service department is absolutely trash. Just took my truck in last week for a 80k service (got there when they opened the first day, waited 4hrs and they havent even started, went back the next day and waited 3hrs). Yesterday morning had 2 dead batteries. Decided to get an air filter at autozone because I felt like the dealership probably has never checked my air box since I got it new in 2017. And no surprise to what I found. I have free oil changes and tire rotation until 120k miles and after this its not even worth the hassle going up there for it. Tires didnt even get rotated like they said they were going to do either, and oil all over engine cover.Granted the birds nest could have came after the oil change, but anywhere else does an inspection of air filters. The rest of that wasnt from a week of driving. Last time Ill do business at this dealership.

Da
Review №3

Im leaving a 5 star review because of your amazing employee Lindsey. She is a true asset to your company and her customer service skills and people skills are top notch. Hold onto her. I was making a 13 hour trip and we were stranded in Collerville 6 hours into our trip. Two women in a 2021 Dodge Ram 3500. Brand new truck and we should not have had any issues but we did. Our destination was a bucket list item and a once in a lifetime event. When we pulled up to service Lindsey not only took care of the truck but she checked on us and cared about us! She went above and beyond to make sure we were taken care of. Thank you for this! Lindsey you are amazing! Thank you!

Tr
Review №4

Jordan called me three weeks ago to let me know that they had a Dodge Charger that just hit the lot. I came in to check it out and with the help of CJ, I was able to drive away with this amazing car. Everyone was amazing, friendly, and helpful…Thanks everybody!!

Do
Review №5

I must say the Collierville Chrysler Dodge dealership must be the most kindest, sweetest, best dealership in the mid south . I was going for service, I was met with the most welcoming reception ever. Chad was my service advisor and I promise you , I had no intention of buying a new vehicle, but Chad was so personable, that I wanted to but a buy car just to interact with this company. When I returned to pick my car up, Chad was gone out with another customer , but the young lady at the cashiers desk took excellent care of me , she walked with me to Chad ‘s office to take my payment, we were unable to do it at his office , so we walked back to the cashiers office with her apologizing every step for me having to walk back. Which was not a problem for me, but I was super impressed for her concern . I truly found these two people of Collierville Chrysler Dodge to be extremely fantastic representatives , I will definitely definitely do business with this company again .

Ma
Review №6

Went in to buy a new bighorn they were smart to put the loaded Laramie inside wife liked it better. I left with one of those instead. Great place to buy a truck.

Ro
Review №7

Kerry Hirschman and the entire team at Collierville CDJR made our buying experience easy with a fair offer and plenty of patience and support. We love our new RAM truck!

Pa
Review №8

I understand people’s experiences are different; and there are a lot of reasons for this, however, based on my most recent experience, I give 5 stars. My rating is specifically for the service department, their ability to get the vehicle serviced in a reasonable amount of time is the primary reason for my rating. They were also very professional, courteous and willing to take the time to help me understand repairs over the phone before approval of the work.Now, the dealer service is probably not the least expensive option, so if your going to post and complain about the cost, that’s on you. I knew going into this that I would not be getting out of there with a bill for thousands of dollars but, I choose to do business with a licensed, OEM supported service department where I know I have some recourse should an issue arise, if you want cheap, a dealer, any dealer, probably isn’t your first choice. If you want work done by vendor trained techs using authentic parts, then I recommend this group, no question.

Sa
Review №9

What a wonderful experience! My husband was in search of a Jeep Compass & we found just the one here! Mr. Kerry & Ms. CJ assisted us greatly throughout the whole process, with utmost professionalism & the best attitude, truly! We walked in at 7:15pm (they close at 8) & they both invested their time fully with us even past closing time! They both were very informative & a delight to talk to. If you are hesitant at all to get a vehicle from here, don’t be!

J
Review №10

Jordan and Cornelius were AMAZING!!!! They were prompt, knowledgeable, and made sure I was taken care of!!!! I love my vehicle and look forward to them servicing me in the future!!!! Thank you guys for everything!!!

Lo
Review №11

I came in looking for something nice and Anthony made sure he work on my behalf and help me to get what I wanted.. they all helped with showing me how to feel comfortable in my new car.. CJ was very helpful and work fast with paperwork. Will recommend to family and friends.

Wh
Review №12

Had my truck serviced here and I dont think it took over a hour. Aaron was my service professional. When they called I actually thought something was wrong. Nope, just quick and speedy service. Joanie was very sweet and courteous as well.

St
Review №13

Zac and the staff at Collierville Chrysler Dodge Jeep Ram were absolutely amazing. Their service was top notch. C J, the finance manager was beyond pleasant to talk to, very professional, and someone I would love to work with again. This is a tough time for car dealers as there isnt much in the way of stock. They had exactly what I was looking for, and they took great care of me.

De
Review №14

Aaron Williams assisted me and he truly blessed my day!!! He took ownership of the issue I had and got resolved in less than 2 hours. He kept me updated with what was going on and he was caring as well as professional. Great customer service, Aaron deserves a bonus!!!!

Rh
Review №15

I would like to say I worked with Joni, who was very nice and kind and met me outside the business on day one… She introduced me to Anthony in finance who was very kind and told us he would try hard to get us what we wanted because he definitely wanted our business.. I need him to explain everything and he did step by step…. Because of his patience, I was able to make a decision… He called me on the phone as soon as the vehicle has arrived… I came in as promised and was met by new salesman who finished up where Joni left off … Big Phil was really nice and courteous and about business.. He took me out to see the vehicle and even though it was raining, he didn’t mind getting wet…. I asked him many questions in which he had an answer… He was definitely salesman material… And the finance lady (can’t remember her name)who drew up all the papers was very professional, explained all the many forms there were to be signed.. This is the first time I’ve had great customer service from beginning to end ….

Al
Review №16

We are new to town and went to Collierville Dodge to haveour tires replaced. Chad was our service adviser and was on top of his game. He explained the process, costs, etc. I would recommend the dealership and I would ask for Chad in the future to assist with your needs. Thanks Chad for the excellent service.

Jo
Review №17

Nice friendly atmosphere. I was greeted by Joni on Saturday, as I was going to pick up my daughters car. I didnt know where to go and she showed me. My daughter dropped the car off to Chad and he did a great job making sure the vehicle was taken care of and the job was done. I would recommend this place to anyone looking for a friendly business

Ch
Review №18

Zac Stuart provided the most seamless trade in and trade up deals I have ever been a part of. He made the car buying experience feel like it should be, the customers way. He is truly a gem at this dealership and should be kept around at all costs! Excellent service!

De
Review №19

My visit to this facility was not as timely as I had hoped.The experience on the day I was there compared to other facilities that I have used was not the best. I needed an oil change and a tire rotation. I sat for approximately 3 hours waiting,decided to leave and did not get my vehicle back until 30 minutes before closing time at 6:00 p.m. Upon receiving my vehicle my tire pressure monitoring system notified me that the tire pressures were not adjusted. When I looked further,I looked in the engine compartment and there were drops of oil all over the engine And fan shroud. Overall the people were very friendly. I have not yet had the opportunity to the opportunity to check the lug bolts on the tires for proper torque.That will be probably be tomorrow and I hope that there is not an issue. In the future I will find another facility.

Br
Review №20

My car was sitting there for almost two months with no work being done to it. I asked if they at-least figured out why the car was having problems and was told no, they haven’t look into the issue yet. I then asked about a loaner vehicle , but was told no due to vehicle shortage at the dealership. Eventually, I couldn’t wait any longer and went to pick the car up. The service rep told me it should be running fine. Confused by Johnny’s (the service rep) comment, I asked him if any work was done on the car. He replied no, and advised to take the car somewhere to get fixed.

Le
Review №21

Had a great experience! Zac is awesome and recommend him and this dealership.

Ri
Review №22

The sales people were really nice and accommodating. The service department keeps contact with the customer, which is great. I just want the truck I purchased to get fixed as soon as possible. I hope the part comes in soon.

Ha
Review №23

I went to CDJR last night and worked with Kerry Hirshman. I have to say after several not so great experiences here - he made up for it immediately. He was completely honest/upfront with me and answered any questions I had with ease. Because of this - I came home with a brand new 2021 Jeep Cherokee! Due to it being late, they weren’t able to detail and clean my new car same day, but Kerry went above and beyond by driving to my work and picking it up to be cleaned today.I am so impressed with the customer service I received and will definitely work with Kerry again in the future!

Sa
Review №24

Chad in the service department worked with me throughout the entire time my truck was getting serviced! Communication was great, as well as repair service. I won’t take my Durango anywhere else. Staff super nice and helpful! They go above and beyond.

la
Review №25

Amazing Experience! Very Professional. Dealership was Perfect…Service was done less than an hour! Wow! Thank You Aaron for making my cars first oil change and my first time at Landers Collierville Amazing. He was very professional and informative and answered all my questions. Definitely will be a returning customer. Thank You for showing me that getting your car serviced doesn’t have to be an exhausting experience of waiting and wondering. Customers ready do Matter.

Ns
Review №26

I just bought a 2019 mustang GT from here and had a great experience. Lacey is the one who helped me and was very nice, down to earth, and funny. She also made the whole process go very fast! 10/10 I would definitely be going back to do business with her for my vehicle needs!!!

Je
Review №27

The guys at the Collierville Dealership are fantastic! They got me in and out really quickly and answered any question I had regarding my vehicle. I was going out of town this weekend so I needed to get the oil changed.

Aa
Review №28

Everyone was super friendly and took great care of my Jeep. I have a busy schedule and while this location doesn’t offer appointments for service they were able to work with me and get me in at a time that was convenient and I didn’t have to wait too long. Definitely recommend this team, made me feel important even though I was a brand new customer!

la
Review №29

Brandon, Jeffery, and CJ were awesome to deal with. Especially the owner Darrell Stone was an absolute delight. The best experience purchasing a vehicle ever. I will definitely go back when Im ready to purchase in the way future.

Ja
Review №30

Phillip the sales person deserves 10 stars .. No pressure tactics and willing to listen to your needs.. I definitely felt he was on my side during the whole process.. thanks

La
Review №31

Chad and the other service team members were outstanding as usual. They are easy to communicate with, schedule vehicle for service and give timely updates. I have known most of the team since the dealership opened in Collierville. Best Ram/Dodge dealership I have ever been associated with and I am on my third Ram truck since 1994.

Ch
Review №32

I had a problem with the secondary battery in my Chrysler Pacifica. Despite being very busy, Johnnie was able to have my van looked at and repaired very quickly. I was very satisfied with the service that I received.

Pa
Review №33

Had a perfect buying experience at Collierville Jeep Dealership. Zac Stuart was my Sales Rep and he did a great job. He makes his team look good!The process they have here is the most organized and deliberate I have ever seen in the car business. They prove that it can be done right and in a logical way. Great team of experts in every department.Thanks Zac! Enjoying my Jeep and glad I bought it from you.Best Wishes!Paul

St
Review №34

Customer service was very efficient with my car service. I got my oil changed and tires rotated and balanced before my trip to Knox. My ride was very smooth while driving up here!

Al
Review №35

Quick service. Aaron was very courteous and efficient. Very pleasant experience.

Me
Review №36

Awesome customer service!!!! Just absolutely phenomenal🙌🏾🙌🏾🙌🏾 Much love favor for CJ, Cornelius, Brandon, BIG BRANDON and others that worked behind the scene…. A forever customer👏🏽🗣👏🏽🗣👏🏽

Co
Review №37

The staff were very friendly and helpful. In as much as you could enjoy your time at a car dealership I did. They got me the car I wanted for a great price and a lower interest rate than I thought I was going to get. Very happy with my experience so far.

jo
Review №38

Im now on my fifth vehicle from this dealership, and must say, the sales staff and service manager are premium. Sales helped me in this very difficult environment to find me what I was the happiest with. It took extra work and the staff was great! Thank you!

Ho
Review №39

From the very first phone call to finalizing the sale Kerry was AMAZING!I had been to another Jeep dealership in the area and I’m so glad they didn’t have what I was looking for. The level of customer service in Collierville was superb!If you are in the market for a Jeep, Dodge or Chrysler go see Kerry!CJ, the Finance Manger, is pretty awesome too! Super personable.

Je
Review №40

Great Dealership. All the sales staff were very professional and very attentive. The sale of my new Jeep was a smooth process. I would recommend this dealership to all looking for a new or used vehicle.

Br
Review №41

I had a wonderful experience at the Collierville Jeep dealership. Everyone was very nice and did everything they could to get me into my new jeep Grand Cherokee L. I have zero complaints. Big thanks to Lacey for helping me and going over and beyond.

le
Review №42

Great buying experience! Lacey was very helpful in the buying process. She explained everything so well. CJ in the finance office was great and very timely! Could not be happier with Collierville Jeep!

Sa
Review №43

I have been dealing with Collierville Chrysler since 2018. Their salesman Mr. Phil Allen is the GOAT greatest of all times. He helped me get the vehicle in 2018 and 2021 he has done it again. Phil you are an awesome salesman. I appreciate your generosity. I send all of my family to Phil.

Sa
Review №44

They are very good at all they do in this picture of my red cross fire Chrysler

C
Review №45

Chad at the collierville location was very helpful and friendly. I got my vehicle towed to the lot and he was very fast efficient and communication was impeccable. Thank you.

Ke
Review №46

I recently took my 18 Ram 1500 into Collierville Chrysler, Dodge, Jeep & Ram. Long story short, a cable was misrouted, and the main wiring harness was damaged in the process of running some wiring. I dropped the truck off with Chad Johnson to have the issue looked at and the best way to have the harness replaced or repaired if it was fixable. Chad went above and beyond to keep me in the loop every step of the way. I can tell Chad treats every customer like just that a customer ensures their issues are addressed, and the customer is satisfied at the end of their visit. Its hard to find someone like Chad in the automotive service industry this day and time. Its about getting them in and getting them out as fast as possible. Not with Chad and Collierville CDJR. They took the issue that i thought would be thousands to repair, and it only cost hundreds. If you want a quality team to work with you on your automotive issues, go see Chad Johnson and his team at Collierville Chrysler, Dodge, Jeep & Ram.Thanks,Kevin B. Richardson II

An
Review №47

I would recommend Chad Johnson for services he was so helpful and kind and nice and he got the job done for me had my Dodge Challenger running back in no time thanks chad Johnson

Ro
Review №48

My service advisor, Johnny, was very attentive my concerns. Fast and efficient; I was in/out in about 3 1/2 hours. All issues corrected with my 2017 Jeep Grand Cherokee. I would definitely recommend Collierville Chrysler Dodge Jeep service department.

Zi
Review №49

Chad seems to be very knowledgeable and he treated me just right .

Ge
Review №50

Chad was great from start to finish - knowledgeable, personable and accommodating. Will definitely return with my wrangler’s service needs.

An
Review №51

Quick repair update turn around. Line to drop off car was excessive. Seems like there could be a more efficient way for people with limited time.

Do
Review №52

I appreciate your service everything it will taken care of fast and easy appreciate the information you give me for what need to be done on the car I give yourself a 10 appreciate it thank you very much for your service..

Te
Review №53

I had a Great experice at Collierville dodge this past Sat where i purchase my new ram1500. The salemans Jordan was great he made my trade in with new purchase Great. Staff was helpful also. Good teamwork I will recommend freinds and Family to see Jordan to purchase new or use auto at collierville dodge.

Kr
Review №54

I recently purchased my dream vehicle, a 2021Jeep Wrangler, from this dealership. I can not say enough good about my experience. The Wrangler that I wanted was very specific. My salesperson, Zac Stuart, was kind and helpful every step of the way. He never tried to pressure me to purchase anything other than exactly what I wanted. The entire process was smooth and entirely upfront. If that wasn’t enough, they gave me a great deal! Trust me on this: they are the best. Don’t waste your time (and money) anywhere else.

Si
Review №55

I came during may of 2020 while covid was still heavy and was well pleased with the staff and public safety measures that were in place during my visit. I worked with Big Phil to purchase a truck and he kept it straight and simple. Definitely understanding and did a great job keeping the that buying pressure to a minimum.

Gl
Review №56

Aaron at Collierville jeep could not have been sweeter! He is a nice guy who corresponded with me the entire time they had my sons jeep! He also helped me when other problems arose after we got the jeephome! Very attentive young man! I will ask for him in the future!

To
Review №57

Even though the wait was excruciating…… it all paid off in the end. Thanks Aaron for your top of the line service. Collierville Dodge is my car new service home.

Sa
Review №58

I got the jeep i’ve been wanting since i was 19.Joni was an amazing sales person and she made the process really easy.I was so comfortabel with her.I came in,told her what i wanted and she made it happen..She deserves all the stars in the world⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Su
Review №59

It was a very busy morning Aaron Williams and Curtis made the day not seem so long. They were very professional and courteous with a smile. Great team of technicians.

br
Review №60

Awesome service...good honest people..johnny the service rep. did a great job...

Ma
Review №61

My boyfriend and I just recently bought our first car, a Jeep Cherokee, from here. I was nervous about our first time buying but the whole team made the experience easy and peaceful. Were so happy with our decision to purchase from the Collierville location.Ask for Joni, she’s the best.

ra
Review №62

Phil Allen, was a very nice sales rep! He was so upfront and friendly. CJ in finance was so down to earth that it didn’t even feel like I was shopping it was more like I was connecting with friends! And the owner was super nice and even gave me a hug! Highly recommend!!!!

Br
Review №63

I worked with Big Phil to get a Jeep Wrangler. Big Phil and the manager worked with me to make it happen. I wanted my payment at a certain spot and they work it out to make it happen! Really happy with the service and friendly environment

As
Review №64

Aaron, my service associate, did an excellent job handling the services for my vehicle. He was very considerate of my family emergency and he ensured me that my vehicle would be well taken care of upon my arrival. Every other staff member went above and beyond to ensure my needs met in a timely manner and with a smile. I will definitely revisit this dealership for my next vehicle service!!

Qu
Review №65

One of the best experiences that you will ever experience at a dealership if you are looking for great service. Its quick and fast service and I would definitely recommend anyone to see service advisor Mr. Aaron if you are looking to get your vehicle serviced at this dealership. He will go out of his way to see to it that you are taking care of and it is an overall pleasant experience at this dealership.Very satisfied customer and two thumbs up for sure.

La
Review №66

The Service Team was absolutely awesome especially Aaron. He was super polite and made sure my Grand Jeep Cherokee was serviced correctly and timely. My Jeep rides like it’s brand new! And I appreciate the guys for not trying to convince me to purchase services that I didn’t need.Awesome Job!!!!

Br
Review №67

Quick service. Nice employees. Clean waiting area. I do wish they had free WiFi. But overall no complaints

Kr
Review №68

This place is clean and nice. They have more inventory than most places. Joni is a great sales person even though I am not ready to purchase yet, this will be the place I come to.

La
Review №69

This was my first experience with using Collierville Jeep service department after I purchased my Jeep from Collierville Jeep during the summer of 2020 & it was the best experience yet! Johnnie resolved an issue I had with my ABS/ Traction Light. He also rotated my tires & completed an oil change on a cold Saturday morning within 3 hours even though they had about 15 Jeeps/ cars ahead of me! I thank you so much John & I will see you guys soon!!

We
Review №70

THIS WAS BY FAR THE WORST VEHICLE PURCHASE IVE EVER MADE. THEY LIED ABOUT THE CARFAX ON THE CAR I BOUGHT. AN IT TOOK ME A MONTH TO FIND OUT. AND LISTED MY CAR AS CERTIFIED PRE OWEND. IT HAD MULTIPLE AIRBAGS DEPLOYED AN DAMAGE TO FRONT LEFT FRONT AND LEFT SIDE. THIS PLACE IS A JOKE SELLING LEMONS. I AM TAKEING LEGAL ACTION AGAINST THIS DEALSHIP. MY INSURANCE COMPANY WONT PAY BUT 35K OF THE 55K IM OUT FOR THIS CAR IF I TOLTAL IT OUT BECAUSE ITS NOT WORTH WHAT I PAID DUE TO PRIOR WRECK. STAY AWAY FROM THIS PLACE ITS DEFINITELY NOT SOMEWHERE YOU WANT TO FIND YOURSELF. 20K LOSS AS SOON AS I BOUGHT IT

Da
Review №71

Wonderful they brought the vehicle to my house 🏠 did the paperwork it really blew my mind because it didnt take long. Best experience you could ask for.

do
Review №72

We came in to drop a radio off for my hellcat cat and left with a rt charger and 2020 big horn ram this have been my best car buying experience

Th
Review №73

This is a very nice eatablishment they are friendly and very clean. The service team is fast and efficient. I enjoy the whole vibe here. If you come for sales ask for Joni shes amazing and friendly!

Ja
Review №74

Came here to pick up a part everyone was so nice I was welcomed at the front by Joni she smiled and shook my hand I told her we was just looking for parts she walked us all the way back to the counter and was friendly. We spoke to Mike at parts they didnt have any tshirts that had Jeep logos as we wanted to buy one for our friends birthday I wish we could have gotten one other than that it is a nice friendly place. When we get in the market for a vehicle this is where my wife and I will come to.

Ro
Review №75

Lacey was awesome! Came in from out of state, she made the process quite smooth and did everything she could to get me out in timely fashion.

sa
Review №76

Love our new family car, Jeep L. We came in knowing what we wanted and also pre approved. Took longer then expected but other than that great service.

El
Review №77

Aaron was great. I got there at 0715, got a ride home. They called 2 hours later, came and picked me up. Oil change and tire rotation, easy peasy.

Te
Review №78

After running over an object on 385S, my 2019 Challenger was towed to CDJR. The damage was assessed, and repairs made within 24 hours. This was my first visit to CDJR, and I’ll be back! Well done, Chad!TerryC

Ti
Review №79

I made an appt Tuesday online for minor service at the first available time on Friday. I left work early to get the work done only to arrive on time to be told the appt time was for consultation to come back at another time for service. Say What?!? That is unacceptable. The service department had all week to call me for a service time and not to miss work for a face to face time to schedule another date for service!

De
Review №80

Lacey was my sales person when I made my first purchase in 2018 and she was great! She referred me to Hank Cotton this go round with my trade in since shes in a different department and hes equally just as great! He made sure I got a great upgrade in my same price range. Now Im riding in a brand new 2021 Jeep Cherokee and couldnt be happier. Everyone is super nice and very responsive through email and phone calls if I have any questions. Collierville CDJR will always have me as a customer.

Wa
Review №81

I had scheduled maintenance performed on my Jeep, an oil change, air filter, and cabin air filter with tire rotation. Nothing spectacular about the visit.I rated less than average because the cost was high, I had to wait 10 hours, I did not get a return status text from my service advisor, and when my Jeep was parked in the lot after the service is was parked so close to another vehicle I could not get in on the driver side. It was parked crazy in the parking spot. I am big on customer service and it was less than average in my opinion.The staff was friendly and my Jeep was not dirty after the service. That was a plus but expected. I pay the extra costs because I am looking for top notch technical and customer service.

Pe
Review №82

I bought a low mileage Doge Ram 1500 and I am very pleased with the truck. It was a low mileage 4x4 with lots of nice features. I test drive the Ford F-150 and the Chevy Silverado and the Nissan Titan. The Ram was the best ride. My salesperson was Big Phil and he was very friendly and I felt no pressure at all. It was nice to buy something in my home town of Collierville.

m
Review №83

I would highly recommend Rodney Diggons as not only a knowledgeable salesman but the type of non pushy caring person you hope meets you in the parking lot when you start that dreaded car buying thing. He was willing to let me drive as many cars as i wanted and got answers to all my questions. Very professional, courteous and patient.

Ti
Review №84

CCDJ performance on my routine tuneup and tire rotation was superb. In an out in less than an hour. Hats off to you guys.

Mi
Review №85

My experience was just poor to ok. I dropped off my Jeep Wrangler on 6/30 for the following items:1. Steering damper recall2. Oil change3. Lift kit install4. My radio shuts down constantly when it is USB wired to my iPhone.My oil change was done ASAP. The steering damper was on back order and truth be told not even aware if it was done or not. The lift kit parts took a while to come in according to them. The TSB on the radio is apparently no longer serviced by Jeep so my wrangler with only 6K miles has a radio I can’t use the features on; so I’m just stuck with it. How does this even make sense?? Finally, I got my wrangler back on 7/30. So they had it for exactly 30 days and I’m less than pleased with my experience.

Ta
Review №86

I purchased my Grand Cherokee from this location so I went there to get my wipers looked at. Curtis, a tech, was so nice to take 5 minutes to help me. Super nice guy!!!

El
Review №87

This horrible dealership was recommended to me to purchase a vehicle for my Aunt 2 weeks ago. . The car was driven to her for over 160 miles instead of towed. The car stopped working 8 days later. They are not willing to do anything about it. NOT even tow it to get it serviced. They are like robots saying the same thing over and over. They could care less about the customer experience. Once they sell the their junk cars they are done. 2016 Ford Fusion should work more than 8 days. Spoke Services managers, general mangers, and others that were willing to do nothing. Do NOT purchase from these people. Their cars are junk and they know it. They are rude and ready to hang up on you even when you are talking intelligently to them. STAY AWAY if you want a good car.

Da
Review №88

Late Tuesday evening close to closing time.Needed a key fob reprogrammed!Taken care of.

Ch
Review №89

Overall great experience! The service department is awesome and do great work! However I would like a little more communication or updates on the status of my vehicle.

Dr
Review №90

Outstanding Experience purchasing a Wrangler 4Xe via the order process. Phill was my salesman and answered all my questions and was very personable and professional. Highly recommend!

Ta
Review №91

My experience here was nothing short of amazing. Joni was the star of the show today! She was very easy to talk to, she explained everything to me and was able to get me into my new car, the car i deserve. Thanks Joni, keep it up!

Em
Review №92

We just bought a vehicle from here and it’s a better car than we could’ve imagined getting. Brandon and CJ were great help throughout the whole process and Chad is the very best!!! He is family and that’s how everyone else treated us also. Thanks y’all!

Ke
Review №93

HATE SEEM LIKE IM BASHING A COMPANY AND OR BRAND BUT THIS COMPANY IS JUST BEING UNPROFESSIONAL WITH ME. NOBODY RETURNS MY CALLS OR GIVE ME ANY INFORMATION ABOUT MY PROBLEM. SPOKE WITH EVERYONE FROM THE SERVICE GIRL IN RECEIPTS TO THE BIG BRAIN DOUG AND DARRYL NOBODY CAN TELL ME N O T H I N G. IM TRYING TO REMAIN HUMBLE BUT THIS IS STRESS AT A HIGH.

Tr
Review №94

It took 3 weeks for us to get our car looked at and fixed. Every thing else was very fine. Our service person was Johnny who was very nice and professional.

Ma
Review №95

Chad with the Service department is always so responsive and helpful especially with dealing with warranty issues!

Na
Review №96

I went in with my husband to pick up his new Ram 1500 Laramie and ended up with a 2021 Dodge Challenger R/T. Everyone was super helpful and answered all the questions I had about the car. Sales Associate Zach and Sales Manager Cornelius went over and above my expectations to try and get the car I wanted. I ended up with a Smokeshow R/T and I absolutely LOVE IT! The purchasing process was smooth and CJ in finance explained everything and made sure I got the deal I wanted. I am thoroughly please with my experience and purchase and will definitely be back when it’s time to for my next Mopar vehicle.

Ta
Review №97

A friendly environment. Joni Eubanks was definitely one of the best salesman I’ve dealt with. I’ll recommend her to anyone

Da
Review №98

Aaron was extremely professional and helpful while I was getting service on my vehicle. He got me in and out and gave me tips on how to check when my next service would be on my car’s instrument cluster display. A feature I was unaware of. Thanks Aaron your awesome!

Ni
Review №99

The service department is always the best! If you need any help with sales ask for Joni she’s so very helpful as well!

La
Review №100

I had to bring my Jeep Cherokee in because of a recall and they got it done in less than 2 hours and I have my car back in no time. I was impressed because wolfchase wanted to keep my car for a week to do a recall that collierville was able to do in less than 2 hours.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:393 S Byhalia Rd, Collierville, TN 38017, United States
  • Site:https://www.colliervillechryslerdodgejeepram.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 901-854-5337
Categories
  • Jeep dealer
  • Car dealer
  • Dodge dealer
  • Ram dealer
  • Truck dealer
  • Used car dealer
Working hours
  • Monday:Closed
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:8AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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