user
Landers Ford
2082 W Poplar Ave, Collierville, TN 38017, United States
Appearance
Landers Ford
Comments
Mi
Review №1

My wife and I just bought a 2021 Ford Bronco from Landers Ford in Collierville. Noel Driver was our salesman. Noels knowledge about Ford vehicles is insightful and precise. Thanks to Noel, the purchase of our new Bronco was super smooth. I highly recommend Noel to anyone who will be car shopping!!!

mi
Review №2

The most pleasant car buying experience I’ve ever had! No pressure, no back and forth or hours of waiting. Just friendly, knowledgeable, helpful staff. The car we purchased is in excellent condition with very low mileage and we got it for a fair price. We couldn’t be happier!

Ja
Review №3

2020 Explorer XLT. 25,000 miles!!! Only made 6 payments. Transmission problem! Never pulled a trailer. Dealership said 2 months to repair, and offered no rental or loaner car for my family. I offered to just trade. Dealer was more interested in making more money off me than doing what is ethical to retain a life long Ford customer. Even when they were asked by Ford customer help center to help, they refused. I had to WALK to catch a ride from the dealership.I have purchased 3 new Fords in 6 years. All covered by Ford warranty.Never been treated worse by Ford.

Al
Review №4

Customer Service (Alan), Quality of Service, Great Facility, Ease of Doing Business with - These are my thoughts about Landers Ford.

Da
Review №5

This is a stand up dealer. No games, no gimmicks, old school business dealings and I had an amazing buying experience getting my 2021 raptor. Shout out to Calvin for his great communication.

Bl
Review №6

Worst dealership we have ever dealt with. We were in a terrible situation due to a computer issue with my husbands truck and the lack of resources to fix the vehicle. The service department was unhelpful in relaying information and flat out rude. After being forced to sell the truck back to Ford or wait another 3-6 months to hope for a part to come in, the salesman was also rude, sarcastic, and in proficient in filing paperwork properly to pay the vehicle off. If I could give negative stars I would. Every ounce of dealing with everyone at this dealership was pure awful. They should scratch the entire staff and start over with competent, friendly people who actually want to do their jobs.Edit: Thanks for your reply...In response to your reply, I tried calling Bob Guiseppe and was told that he doesnt work at the dealership. Who is even responding to your google reviews? We own small businesses and our google reviews go directly to our emails. This is absurd.

Ka
Review №7

Jason made the whole experience so easy for us. He is a friendly, engaging person as well as a consummate professional. Such a positive car buying experience!

Lo
Review №8

This has been the best car buying experience I have ever had. I cant say enough good things about my Salesman, Daveyon (DQ). We purchased a used F-250 and had a couple of things that needed to be addressed after signing the paperwork, and he has been such a great advocate for us. He has worked with the Service Department as well as the Loaner Department to make sure our concerns were addressed promptly and secured us a loaner truck while Service was taking care of the issues. He is a great asset to Landers and I want him to receive the recognition he deserves! Thank you!

Ji
Review №9

I am from out of town. My car broke down while I was passing through Memphis. I had it towed to Landers in Collierville. They fixed my car super quick knowing I was stranded. What a great dealership. I would recommend them highly!!!

De
Review №10

Landers Ford Collierville did a great job getting me in and out within an hour and a half. Noel Driver assisted me with no hassle pricing during the day while I was at work. I was able to get off work and pick up the car after signing the paperwork. Very friendly staff. I would recommend to anyone looking for a quality used vehicle. I did not feel the normal pressure/tension as a normally do at other dealerships.

Sc
Review №11

Very nice and helpful staff. Very patient and friendly to my elderly mom, even tho she asked 117 questions about Fords. Thanks guys.

Ro
Review №12

I don’t know about the sales team, but I would not recommend the service dept. I dropped it off, requesting a brake inspection and an oil change. They had my truck 3 days and never even looked at the brakes. I had to call to get updates instead of the other way around and even on the 3rd day I couldn’t get an estimate for when they would inspect the issue. If you’re like me, you have a vehicle because you drive it to go places. Most mechanics would have completed inspections and repairs in the same day, at most 2. Either way, I would expect calls or texts to update me on progress. I don’t know if management is aware of these issues, but someone needs to reevaluate their customer service strategies.

Th
Review №13

I had a great experience with Wendell Brown. Ill definitely be back for my next vehicle

Ha
Review №14

Usually buying a car can be very stressful but working with the sales team at Landers my purchase of my F-150 was actually very easy. Thanks to Jason Adams and his team.

Da
Review №15

Proud to be a new owner of an Expedition from Landers Ford in Collierville Tennessee! Tom Scism was great to work with. He was extremely knowledgeable about the product and answered every question and then some. He made the process very simple. Charles in finance was easy and great to work with as well. Everyone at the dealership was first class and I would highly recommend them to anyone looking for a new or used to vehicle!

St
Review №16

Janet Wilson was excellent. Gave her a general idea of what I was looking for in a used suv and she got off the computer showing inventory and walked the lot on a very hot day. Found exactly what I had in mind! Made the whole thing painless.

Ry
Review №17

Janet from Landers Ford was absolutely wonderful and made getting my truck easy - thanks to Janet and her team!

Jo
Review №18

The service department did a great job taking care of my f150

Ra
Review №19

Got to Landers Quick Lube and had the works and replaced my wipers. Very disappointed that at every other visit they offered coffee and donuts. Nothing was offered this time. Waited an hour at 6:30 am until 8:00 am with no coffee. Wasn’t even offered a way to buy any. After getting in my truck noticed the steering wheel was not aligned any longer. Also went to parts department to order an update for my maps. After I got home I was called and told that more information was needed to order maps. I did not have my truck at that point so I will have to go back by the dealer to reorder navigation update.

br
Review №20

I took my car in and after a week I got a call back saying that they couldn’t find anything wrong with it and the car was fine. 10 minutes after leaving the place my car does the same thing that it was doing which was why I took it in. I was told they test drove it multiple times and couldn’t find anything wrong with it. Had to pay for my car to get towed back to the place. Another week went by and I had no update on it. It took them over 2 weeks to get my car checked. I don’t understand why they put me at the back of the line again if I had just left their place 10 minutes prior and nothing was fixed. Don’t recommend this place at all. I called multiple times for updates and would just get transferred to service and nobody would answer. The only time someone did answer they were clueless.

Ju
Review №21

Tom was amazing! It was by far the easiest and best car-buying experience we have had!

Da
Review №22

Ordered a 2021 Bronco. Arrived sooner than I expect and the salesman Rocky was awesome!

Fr
Review №23

This is the second vehicle that I purchased at Landers Ford Collierville from Tom Scism. I would recommend Tom to anyone that is looking to buy a new or used vehicle. He has treated me great each time. If youre NOT looking for a hassle when negotiating for a vehicle, then Tom is the person to see.

Ha
Review №24

We checked out and test drove a used Toyota Tacoma and some of the 2021 Ford Rangers. John Land was super helpful, informative, friendly, and patient with us. He never rushed us, and it was just a good time talking to him - just a great hang and an easy experience. The sales manager Mr. Roberts also came over to say hello. Go to Landers.

Mi
Review №25

Great customer service thank you Mr Daveyon Qualls.

Je
Review №26

We recently purchased a new Ford Explorer from Landers in Collierville. Our sales person was Rocky, and he did a fantastic job working with us. Several of the other dealership employees were from our area and came over and introduced themselves while we were waiting for our paperwork to be completed. Again, Rocky made this process very easy and we would buy from him again when we get ready for a new vehicle.

To
Review №27

Best salesman in the Mid-South in Tom Scism! Charles Pritchard and Tom made this a slam dunk. My wife loves her new Ford Bronco Sport!

Li
Review №28

Our salesman was James Boyd. Mr Boyd was really wonderful. Our recently paid off Ford Explorer was totaled, and our credit wasn’t the best. They worked really hard to get us approved. Mr Boyd called me a number of times asking for more documentation, but I didn’t mind because our situation was a complex one but he got it done.

ka
Review №29

They have cars and good service but I dont like that the second you pull up they are already walking up to you thats all!!

Wi
Review №30

Very poor service... they wanted me to leave my vehicle for two weeks... they said it like its no big deal... that other people left their vehicle for a month ... Dunno about you, but leaving my vehicle for two weeks, and no mention of how I would get around is the definition of poor service... its like they said: take it or... leave the store.

Ki
Review №31

The dealership process was quick and painless. Calvin is a great salesman, and his communication is constant and he is very accommodating. Jason was very helpful and patient, and explained things when the lender tried being difficult and demanding. I will definitely buy every vehicle for the rest of my life of owning vehicles provided these two, or employees like them are there.

Ma
Review №32

It was great and did not have to wait longLanders always do a great job for me

K
Review №33

Got my car in and evaluated quickly and everything runs great. Emily in service is terrific!

jo
Review №34

Paul,thanks so much i love my new truck!

gi
Review №35

On my 2015 F150 xlt, at 35000 miles Ford technicians recommended changing all lug nuts (24) at $8.50 each totalling $204.00. I wonder if any other manufacturers recommend lug nut change at 35k. Looks like Ford dealer is making money!!

Th
Review №36

Very impressed with the Quick Lane service I received this week from Ron and his associates. My vehicle was taken in and quickly serviced. I sat and watched as their staff went the extra mile to do things right. My Mustang was purchased and has always been serviced at the Collierville Landers Ford facility.

Ja
Review №37

13 weeks in and still no call-back on my 2020 Explorer Transmission Oil Cooler “recall”. I’ve made multiple visits (@35 minutes each way) to the dealership including a meeting with the Service Manager with no results. In fact, in meeting with the Service Manager, he set an appointment to get the part replaced (around two months ago). Assuming his word and that they dedicated the recall part to my vehicle, I dropped the car off and got a call about an hour later that they didn’t have the part. Service department is absolutely horrible here. I will not be back. Driving to Millington now to get both of my vehicles serviced.

Br
Review №38

Mr. Tom Scism knocked it out of the park again! Can’t thank him enough for all his help over the years! Anytime I’m ready for a new vehicle he goes above and beyond to make my buying process quick and easy! I highly recommend doing business with him, he will do everything in his power to get you taken care of. I look forward to many more years of business with him!

Qu
Review №39

Mr. Falkner, thank you for being of good service professional and answering all of my concerns.

Wo
Review №40

This place is really convenient for me as I take my truck there, drop it off, and then pick it up after playing golf. The Works deal is great as it allows me to not to forget to my tires my rotated along with the oil change and complete check list.

Th
Review №41

Frequent customer of Landers Ford in Collierville, got a great price on trade in and great price on new vehicle.Quick and efficient customer service from sales to financing!!

Ju
Review №42

I highly recommend salesman, Wendell Brown, to help you with your next vehicle purchase. He was professional and helped me find exactly what I was looking for. He listened to what I was looking for in a truck and is and all around great person to work with. They also gave me top dollar for my trade in!! If you are looking to purchase a vehicle I would recommend Lander’s Ford of Collierville.

Wi
Review №43

Had first oil change Was fast and ut of there..

C
Review №44

Contacted dealer before this review, no response in 5 days.Dropped truck off for oil n lube and DEF top off. Got truck back and DEF said 1/2 tank. Told service rep and he had a mechanic with him. This mechanic should never speak to customers again. Very rude and dismissive. Said this was a normal issue and just drive the truck and it will fix itself. WTH!! I said I wanted it fixed. When I got truck back DEF WAS ALL OVER MY TRUCK & RUNNING BOARDS. But manically tank showed full. To management this on their own website and still no response. Epic customer service fail! This dealer is normally great for me...

Ra
Review №45

Excellent service as always. Paul Mengarelli is fantastic!

m
Review №46

I’ve owned Ford F-250 work trucks since 1999. Landers Ford Collierville is second to none. I had several issues to fix and lots of parts to order over different days. Alan Dahabieh in the service Dept kept every deadline and did exactly what he said he would. Very rare these days! Thank you to the Landers team!

Ke
Review №47

Great experience. My salesman Rocky was very detailed and engaging. The staff as a whole was courteous and accommodating. I will definitely be purchasing from this location again.

Ma
Review №48

Ron is a rock star. Ive been bringing my 19 Expedition and 93 Bronco here for a while. Ron remembers my name and vehicles and does everything he can to accommodate my requests. He should teach classes about customer service.

As
Review №49

I scheduled an appointment through the Ford app two weeks in advance to get my 20,000 mile service and a recall completed on a Saturday afternoon. I entered all my information in and described what I needed to get done but when I arrived for my appointment I was told the service department didn’t handle what I needed to get done and that they couldn’t handle my recall except for Monday through Friday. (This is definitely something they should have mentioned or notified me about when I booked the appointment and not when I showed up) Afterwards they mentioned I try the quick lane. I went to the quick lane in which I was told they couldn’t honor my appointment I had made and that they had 15 people in front of me and didn’t think they could get to my car that day and suggested I come back during the week. I work Monday through Friday which is why I scheduled the appointment for Saturday in the first place. I don’t think the matter was appropriately handled and wasn’t very professional. If someone takes the time to schedule an appointment and write down everything they need to get done weeks in advance it should be honored.

Ki
Review №50

Had a VERY GOOD EXPERIENCE wouldnt go anywhere else!!!

Br
Review №51

Visited Landers for oil change/tire rotation. Their quick lane is amazing! Was greeted immediately by friendly manager and was there less than 30 minutes. Appreciate the care they take in making sure brakes, battery and all fluids topped off!

ke
Review №52

Very good, Great people everyone was very helpful.

Mi
Review №53

I like the ease and convenience of the Quick Lube service for oil changes and tire service. The waiting room is comfortable with water bottles provided and a restroom nearby, and the customer service is top notch.

Ea
Review №54

Easy to work with and Landers had the exact truck I was looking for. Best deal in TN, MS, and AL that I could find. My sells person, Tom, was friendly and professional. Thanks for a fast and fair deal. Well worth the hour + drive.

Br
Review №55

Landers Ford in Collierville has the absolute worst service. Ive gotten the runaround on an issue for my truck now 4 times. I can not get any communication from them other than actually going to the physical dealership. They continue to put a band-aid on an issue and refuse to fix it, and they cannot locate my extended warranty that I purchased one year ago and have receipts. The service department is poor, the Quick Lane is awful, does not honor appointments and they are severely understaffed.

Me
Review №56

I had a great experience at Landers Ford getting my cars oil changed and check on fluid levels, brakes, and tires. I also had the parts department fella replace the battery in my key fob and purchased a navigation sim card update. Ron who checked my car in was helpful and pleasant as always. The place is clean as a whistle. Everyone I dealt with was very nice.I go there to have my car serviced and so far I have not been disappointed.

Ke
Review №57

Needed service and a recall issue taken care of. The recall required approval from Ford. (You would think the recall notice would be approval). None the less, even thought it took from late Wednesday until Monday (New Years Day and week-end) to complete, all was done and Im back in my Escape.

Ka
Review №58

I have to give acknowledgment to Alan Dahabieh at Landers Ford Collierville.This gentleman took absolute care of me during my visit at the dealership this morning. I was under the impression that I would have to go in for an inspection this morning to ‘see’ if I needed proper service and then become scheduled in another day for that service.However, Alan inspected and fixed my vehicle’s major issue within an hour which took care of every small issue in itself. Without cost at that. I’ve only had my new vehicle for almost a year now and it rides just as smooth as it did when I first purchased my car.To top it all off? He said there’s nothing else he could find wrong with my vehicle. She’s in perfect shape! Thank you again, Alan!Oh, and thank you to the gentlemen coming to my rescue on 4 different occasions to get my car unstuck from their lot! 💪🏼

Ra
Review №59

Great Place to buy a vehicle! Go see Rocky and he will take great care of you!

Ro
Review №60

First time to utilize Landers Ford for an oil change and tire rotation.I was in and out within an hour without making an appointment. Very pleased with the service and professionalism of the employees.

Je
Review №61

Dealership is very unprofessional. Liked and negotiated a deal for a family member. The car was slightly over priced and when asked to split the difference (roughly $450) they quickly become upset and through a fit over it by showing they were angry. (Aggressively moving the chair, hitting keyboard keys) An audience of employees outside listening to the 5 minute negotiations and shaking their heads over it. NADA was lower by $1600 and found one online for $300 less then their asking price. Simply just looking to be fair price (not the best). The next day, an entire dealership of people are lazing around yet claiming they are very busy. Hours and hours pass after saying the car will be ready in an hour that morning. All day event to purchase a car? This is 2020 and you can have a car delivered to your house with a click of a button, and for less money. After the finance guy was ready, they had added $1000 to the vehicle price (not total price) and tried to rush through it so he wouldn’t notice. Once I said the number was wrong, they argued for a second, followed by “we accidentally put the wrong number in”. The only reason we bought this car is because it is for an old man that needed a car this week to have access to a vehicle in case of an emergency for his wife. If it were me, I would never buy from an incompetent group of people that are selling an overpriced car and attempting to scam the customer. Can’t believe they would take advantage of an old man. Pathetic place. I recommend another location.

Je
Review №62

Rocky and the Lander’s Ford team were great to work with! I love my new ride!

Ch
Review №63

If you’re looking to buy a Ford, do yourself a favor and stop by Landers Ford in Collierville and ask for Matt Hudson. He went above and beyond to get us the vehicle we wanted...even coming in on his day off to finish the deal. We’ve bought 2 vehicles from Landers in the past year, and are very pleased with both purchases.

Ja
Review №64

Wendell Brown was our salesman and he did a terrific job of finding us what we were looking for, and is a genuinely nice person.

RU
Review №65

Poor experience. Had to return truck after discovering requested work was not completed. Oil/Filter, Tire rotation/balance, navigation update. I discovered the tires were not done, navigation update N1 17 to N 1 19 was not done. I was charged and paid for all services. Just hoping oil change was really done.Could not get a return call from Service Advisor despite leaving 2 voice mails. Service Mgr call went to voicemail as well. Finally had to drive back to Dealership to get explanation.Explanation: Tech overlooked the tire rotation/balance. N 1 19 is not available from Ford so upgrade only goes to N 1 17.Despite being a comeback, truck not ready until 2:00pm next day and I had to place 2 calls to find out when it was ready. No windshield sticker showing next oil change mileage.Generally, poor service, poor communication and poor attention to detail. Unlikely to return to this dealership.

Th
Review №66

My wife and I were travelling through Tennessee and experienced a problem with our Ford F-150. We called Landers and asked if there was something they could do to help us continue on our travels. We were two hours away when we called and when we showed up they already had a ticket ready and waiting. We have been a Ford family for over 30 years and have never been treated as well or as professionally as with Landers people; especially Jamie McGee our service advisor. Even though we live in Arizona, we are considering making our next purchase with Landers.

Sa
Review №67

First time Ford Buyer! Matt Hudson listened to my wants & needs, and helped me find just the right truck. Hes patient & knowledgeable without being pushy. Best buying experience EVER!!! I love the family atmosphere at Landers - Very friendly and comfortable!

Am
Review №68

We had a great experience at Landers Ford. Everyone was nice, helpful, & efficient. Highly recommend!

Ku
Review №69

As usual, my service was done in a professional and timely manner. My service tech, Alan, was very courteous, professional, and helpful as always.

Ja
Review №70

Great dealership, professional sales team. Ask for James when you visit.

C
Review №71

Drop off was fast and easy. The work was completed sooner than I expected and pick up was again fast and easy.

Ja
Review №72

The idea if fast oil changes at the dealership is great, however, its got to be affordable. $63 for a simple oil change is well outside my budget.

Ch
Review №73

This is a great service and completely eliminates having to go to the dealership. Ford Motor had for two years been requesting to change the airbags out in our 2012 Mustang GT show car. I was amazed how easy it was with their new service vehicle right in my driveway. Did not even have to move the vehicle out of garage. They only started it after the work was completed to check the warning lights for the airbags. There were none! This is one great service!! Being a Ford buyer for over 45 years I would tell you..... try it you will like it!!

St
Review №74

Very clean and the service people were knowledgeable and friendly. Work was done in a timely manner and done right the first time. Thanks to Ed Edgar for wonderful experience

Ma
Review №75

Jamie was very helpful and professional. I appreciate her communication and follow up during this process.

Jo
Review №76

In and out in less than 45 minutes, for an oil change. Made the appointment the day before, as opposed to where I bought my Ford ,Autonation, and was told they couldnt get to me until middle of June.

Pa
Review №77

Just bought a 2020 Escape from Jason Adams at Landers Ford. He is a knowledgeable salesman and was great to work with. See Jason if you are in the market for a new car!

Le
Review №78

Walked in for oil change and 30,000 mile checkup. Advised about 40 minutes, was done in that time and left after oil change, tire rotation and new filters and checkup. Very convenient.

Da
Review №79

Quality, Quality, Quality! Staff was attentive, knowledgeable and friendly! Excellent deal on an excellent car!

Ra
Review №80

I am a pretty forgiving person and it takes a lot for me to take the time to write a review but I have had enough. I have even tried calling and emailing the service manager but even that was ignored. Plan and simple, the service center is really bad... no other way to put it. Once you drop your car off good luck getting someone on the phone again. I have called multiple times this week and 4 times today. Nobody answers their phones, voicemails are all full and if you do get lucky with an answer they will immediately place you on hold till you hang up (the last one was 15 mins on hold) or they will promise a call back, which they never will (I heard this promise 5 times this week and 3 times just today). Just this past week, I have called no less than 15 times and only got help once. Its really bad and Im unsure how they stay in business.

Da
Review №81

Service was quick and personable. Good job and exactly what youre looking for when you take your car/truck in for service.

Sa
Review №82

Quickest turn around ever, Best response to all my problems!

Ji
Review №83

Fourth company vehicle we have bought from Tom Scism at Landers. Great, easy experience.

Ch
Review №84

Very easy process from start to finish, James didnt try and push the sell to hard. Very pleased with my experience

Ji
Review №85

My Sales Person was awesome, Sales Manager respected my time and the F&I Manager was very professional. Such a great experience.

Ro
Review №86

My daughter hit a pot hole and messed her car up pretty bad. Alan stayed on the issue to make sure the car was safe for her to drive. Thats what I like about Landers service....they really care about the driver.

Ja
Review №87

Ryan Pavlicek made my car buying experience as easy as possible. I told him what I was looking for - my familys needs and wants, and our price range. He then sent me a list of cars to choose from. There was never a time where I felt pressured to buy something I didnt need or want. He was very accommodating to me. In the next year or two when its time for my family to replace our other vehicle, we will be back and asking for Ryans help again. Go to Landers and ask for Ryan!

Je
Review №88

As usual, fantastic service. Excellent communication, timely completion, and accurate repair. We have been very happy Landers customers for 25 years, and their service department is without peer. And their service is the reason why we own 6 Ford vehicles!!!

Ju
Review №89

Wasted my time visiting here. They cannot do an oil change to a Ford based rv.

Br
Review №90

My service Rep Alan Diadabea makes having my vehicle taken care of a great experience. I knows me and appreciates my time and my needs. Dropping off my vehicle is painless and as soon as something is done or needs addressing he lets me know. His professionalism is one of the reasons I keep going to Ford dealership for any repairs. I wish I could still deal with him when I need just the basics instead of going to the quick lane.

De
Review №91

Friendly personal and good service keeps us coming back.

Br
Review №92

John Land was extremely helpful and knowledgeable about the Ford Expedition. We needed a large SUV to haul our camper and went above and beyond to verify towing capacity.

Ha
Review №93

Start to finish, did not do a good job with our vehicles service. Communication was very poor. I never received any updates throughout the entire process. I always had to reach out to find out what was going on.During routine oil change, it was discovered that the struts were leaking oil, and would need to be replaced. Rather than take it to the main repair garage (which is less than 100 yards away in the same parking lot), I had to make a whole new appointment for a different day to bring it back to have that repaired, because the computer systems for the two different repair garages cannot communicate with one another.Made an appointment, and told them EXACTLY what the problem was, as had been diagnosed by their own mechanics. Dropped off my car at 8:00a the day of my appointment, and the car was not ready by 5:00p, because they did not have the part in stock. Why was I allowed to make an appointment to have my struts fixed, if they did not have any in stock??Made another appointment to have repair done, and dropped vehicle off at 8:00a. No updates throughout the whole day, and I show up at 5:00...vehicle still not ready. I cannot get my vehicle, because it is still up on the lift. I explain that I need to pick up my children from daycare before 6, so I am offered a loaner vehicle, which is a two-door truck that can only fit 1/2 car seats, so my wife had to leave her shift early to go get the other girl from her school.FINALLY get the vehicle back the next day, and less than a week later, something is rattling under the front of the car. It is still under warranty, so it would be silly to take it anywhere else to get this new repair done, but I have very little faith in them being able to do it correctly or efficiently, at this point.

Ri
Review №94

Took spouses car 2015 Ford Fusion in for a repeat Gas vapor noise in the nozzle of the tank. Should have been a freebie for me, a repeat item that fails in 2 years.Enough said, Fell under warranty, But I hand to pay a co-pay, that should have been waved.

Am
Review №95

Absolutely the best people and place to car shop. I drove 400 miles because all my family has bought from Landers and I will now be a return customer when looking for another new vehicle. Thank you Ryan P and JR Landers.

Ma
Review №96

Did not fix one of the problems and not sure they did all they where supposed to do. Did not let us know when they were finished etc

Ne
Review №97

Wow!! Where to begin?!?!First of all, this review is really just for the service department. I run a company that uses Ford Transit as our company vehicles and we recently took one of them to this dealership with transmission trouble. One week passed by and we had heard nothing. We called and had to leave a message but after another couple of days of not hearing back from anyone, we had to physically drive over and see someone to get any type of communication. After talking with the service Manager, Jonathan, he told us we should hear something about it either Monday or Tuesday of this week. Wednesday rolls around and we STILL have not heard anything. Keep in mind this is closing in on 2 weeks without one of our vehicles we use to run a business. So we have to physically go back up there because we have still not received a phone call back and they say it should be done that evening or Thursday at the latest. Thursday comes around and still no phone call. We call up there and of course no answer. So we go up there to see if it is ready like they HAD NOT EVEN BROKEN THE TRANSMISSION DOWN OR COMMUNICATED WITH FORD ON WHAT TO DO!!!!!!!!!! So then they changed their story and said it would be no earlier than next Friday. They had already taken the transmission out or I would have driven off their lot right then and there!!!!This is the poorest service I have ever received anywhere. I will NEVER use this dealership for service or purchase a vehicle from this dealership EVER again!!!

Fa
Review №98

Great customer service

El
Review №99

We have bought and had our vehicles serviced here for past few years. My Ford Explorer broke down I called AAA and had car towed there. I called three ahead of time including right before car arrived to let them know and give them information. The next three days never heard from called 6-7 times no reply to any voice mails. I was put in touch with Service Manager he said they had no paperwork on it being dropped off and said he would go look for it when rained stopped and call us back. Two days later no response. I spoke to AAA and towing company to verify it was taken to right location which it was. He gave keys to service tech. I will never do business with them again. We will like others in reviews drive there tomorrow to look for my vehicle since they aren’t responding to calls. I’m tempted to call police and report my SUV as stolen let them deal with dealership.

La
Review №100

The buying experience at Landers Ford was pleasant and efficient. All staff were friendly and easy to work with. I would definitely trade there again if the opportunity arose.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:2082 W Poplar Ave, Collierville, TN 38017, United States
  • Site:https://www.landersfordmemphis.com/
  • Phone:+1 901-854-3600
Categories
  • Auto repair shop
  • Car dealer
  • Tire shop
  • Used car dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Similar organizations