We went to Best Buy needing a laptop, but wasnt sure of what was needed for college classes. The sales person answered all of our questions, gave good suggestions, and helped us purchase the perfect laptop & warranty. He also suggested getting a Best Buy credit card, we got one, and used it for the purchases. The purchase experience the sales man gave us... far exceeded our expectations and we could not be happier!! We will be back. Thank you Brett!!!

I walked in got greeted then I walked to go get a new microphone for my computer and somebody asked if I needed help and everyone was really polite

I was looking for an otterbox for my galaxy z flip3. They are the only place to have one! Great customer service and prompt.

Whenever I walk in Im always greeted with a smile. Im usually always able to find what Im looking for and even if I dont they are knowledgeable enough to let me know where I can find it. Always great service.

Nothing special, nothing amazing…. It was just there and resolved a needed appliance. They lacked a decent selection for microwaves, and their prices were on the higher side. The store was clean, and the staff was polite. I was slightly put off by their lack of ability to make change. I suppose that is more of a national problem to be fair, but the cashier asked if I was willing to give up the 79 cents. I just took three quarters, and was fine with it, but it was an inconvenience I mentally noted.

Geek squad and the store associates were all super helpful!

I REALLY WANT A JOB AT BEST BUY!!! As an employee there, you can stand around and chat it up with each other and completely ignore the customers!!! I wonder how much they get paid for that? I asked for help with a small, inexpensive item and was simply pointed in that direction. GOOD LUCK!! Maybe I should have asked for a $4000 fridge. I bet the social butterflies would have scattered then!!

Spent $570 here should have gone to office depot, cheaper and nicer staff. Rude floor staffer. They price match Amazon so for quick things I go here.

This place is horrible. The could not take my non-profit card, they could not take my card or my check (even though I had the balance in my account). There were 25 kids in blue best buy shirts standing around playing on their phones, even though the store was packed. They must know they are the only ones that sell apple in town, because without that product they are done. I give Best Buy 1 year. They have nothing to offer that you cant get online.

Good Best Buy, not as large as some of the other stores, but great selection all-around, including large appliances. Went in to look at >75 inch TVs and they had a great selection to look at.

Great customer service here, especially with questions and support on laptops. Another employee at check out saw me waiting at pick up, and went out of his way to assist me. Only downside is currently some apple products are out of stock.

Friendly eager to give advice actually help you

Super helpful staff. Its a Best Buy, you know what they have, but the staff makes all the difference. Recommended.

Amazing collection of electronic items, perfect for us Students. However, a lot of in-display items are out of stock. It will be perfect if they kept the on-display electronics in stock as well.

A young lady from the geek squad helped me unload my mothers wheelchair. A wonderful patient young man helped my 80 something mother pick out a copier for her. Very impressed with your staff!

I love this store. A little more expensive but quality service. Dont care for the warranties. Quit buying that a while ago.

Would have gave 5 stars but they do not answer the phone made a trip for nothing the problem could have been fixed over the phone.

No one even talked with us. Ended up leaving prices where 500 higher than the store we bought from. And we ended up with stove and microwave. Sorry but services is important best buy

Sales Consultant LaShaun was very helpful in assisting with changing out my broken LG with new Samsung. Anyone looking for any phone carrier service should consider this location. Exponentially more helpful than the AT&T store on Texas Avenue.

Very helpful customer service. Geek squad moves the line fast. Didnt communicate clearly a few things, but overall, was great.

Bought indoor antenna to obtain KBTX TV on my smart tv. Found it. Easy friendly checkout.

We went to Best Buy for a reason most people probably never do. THEIR RECYCLING CENTER. We had retired some things from service and needed to make sure they just didnt end up polluting a landfill. We dropped an LP turntable that wouldnt play in tune, a BOOMBOX that lost its BOOM, and a cable box that even Direct TV wouldnt take back. Just trying to keep our country green here. Best Buy = Best Recycling!

Everyone was wearing masks and practicing social distancing !The staff were more than willing to help customers in any way they could.And a young Geek Squad technician named Justin was an excellent tech !!!He fixed our computer and answered any and all questions we asked.

Went to Best Buy to purchase a tv and left empty handed reason being was that the employee told us she would assist us after we wore a mask. I respect people and there decisions as others should respect mine and my families. I understand it can be a companies policy to deny services. But putting a sign outside stating that would be appreciated!

They would get 5 stars from me if they werent still supporting this mask propaganda. Other than that they do a good job and usually have the things I need when I shop there.

After waiting on hold for 20 minutes on the phone I finally gave up. Best Buy customer service has gone way downhill

They have what you need in store generally. Great staff.

Went to replace my daughters phone. 5 min before closing. We were the worst possible customers, forgetting pin, email password, entering wrong email address. 35 min after closing, we are finally able to get it all set up. Jesse, who took care of us the whole time, was the epitome of patience and grace. Nothing flustered him. Best Buy, take care of that guy, cause he sure takes care of you and your customers.

I ordered a gift for my son’s birthday and it was supposed to be here today at the store for pick up. I received a confirmation email saying it would be there on the 22nd. I checked the status of it yesterday and again today and it still says preparing order will be ready today. So I called Best Buy they redirect me to a one 800 number just to tell me that it hasn’t even left the warehouse yet and it takes two days to get from the warehouse to the store so there’s absolutely no way that I’ll have it by today tomorrow or the next day. This is the only item that my son wanted for his birthday and now he won’t have it nor do I know when if if he will get it because there is no eta. This is very unfortunate because they could’ve sent me an email and let me know that there was a delay or even when I go to the website to check my order it could say that it didn’t ship so I could prepare and make other arrangements and try to pick it up somewhere else or get him a few other gifts to make up for it being late but they didn’t do that. I expressed my concerns and disappointment to the customer service representative who didn’t care at all and there’s no way of talking to the actual store but I’m sure that they share his same bad attitude of not caring. I’m very disappointed that no one let me know that there was a delay or it was behind or that anything was going on because now this has completely ruined my son’s birthday! At least Amazon sends you a notice saying your order is delayed and lets you actually know the process I guess Best Buy just doesn’t care about their customers

For the most part of the trip we were on our own had to go look for help store was not busy at all during the sale cashier doesnt even ask if we wanted insurance on the TV or even offered a Best buy credit card.

I shop, order from, and pickup at this Best Buy ALOT. Customer service is always on point and the store is usually stocked with exactly what I need.

Great selection but the customer experience is definitely lacking. Though, I guess I should be happy that they dont try to hide the blatant capitalism.

Best buy is amazing, they have everything from tvs, computers, headphones, washing machines, dries, sound systems for cars and rooms. Most things related to electronics you can find here

Excellent staff. You feel welcome from the moment you walk through the doors. Whether it is their fast item delivery via curbside or their attentive and well-prepared personnel, one cannot help but to feel at ease when going to this establishment.

Only place to get a GPU for MSRP.

Switched to a Bluetooth keyboard and mouse. Like having open USB ports. Adequate selection fast service lots of help

Had a great e perine experience today. My son helped as well so that was a plus. I would currently recommend. M.lee.

They had plenty of stock of what I needed. Checkout was quick and easy

Always clean and well stocked. Delivery to your vehicle is available to mitigate current concerns and still get your tech.

Good customer service

Found what I needed, bought my wife a very well priced surface pro 7 as a gift and along the way every associate was so helpful with the selection process. We did a little bit of window shopping too and the associates were the perfect combination of customer sercive oriented without being overbearing. They were obviously well trained and I will definitely be coming back to get any and all future electronics and appliances.

Knowledgeable in the computer department. This is the only area I can review at this time because thats the only thing I want to purchase. Will shop here again! Thanks

Great Buys! Service is Great!

Got what I needed within minutes, in and out. Great!

We dont have any other competition so its hard to say if they are the best but they are friendly.

Customer service needs to be improved and staff needs to be more informed about the coverage of a geek squad protection plan. I brought in a broken tv, which had a geek squad protection plan, and was told they couldn’t fix it or replace it. I was also told that the “protection plan” didn’t cover physical damage. I’m a bit confused as to why I was told to buy this protection plan if it has the same coverage as a factory warranty.

Had what I was looking for. Very happy.

Went into the store already knowing what I wanted to buy. Spent an hour inside the store bc the phone I wanted was literally in Haydens hand (phone section employee) but he couldnt pull it up in the system. Said that was ok and just got a different phone and as soon as I made a decision he left and I say there for 30 more minutes just waiting to buy the phone and leave. Guy helped 2 other customers so I just left.

I like buying from here because Its hard for me to understand how new technology works but here they really teach you how to operate your new device

Best buy always has amazing stuff! Love the products! And I love that they price match if you find something cheaper somewhere else. However, Ive gone in there a lot this past week and usually before it wouldnt be but 10 seconds after walking in the store someone would be asking if I needed any thing. These last several times though, it was really hard to find someones help, and when I found help, most of the time it was as if I was a bother or they had very vague answers to give me. Wasnt a fan of that. But other than that, great store!

Pretty big inventory and knowledgeable staff. I was able to quickly reference the audio harness and purchase it through their tech in less than 15 minutes.

I always find it a bit hard to find an associate for help. Certain things like micro SD cards are difficult to find. They always seem to be low on stock and they don’t even carry other items that can be found at other Best Buys.Unfortunately, this is the only Best Buy in town so you either go here or end up driving to a larger city “nearby.”

Quickly found keyboard I wanted, and no line at checkout.

Every one was nice and we found what we needed thanks Best Buy.

The help was good, timing quick nice store for computers.

Helpful staff and a huge selection.

They always have what I am looking for, even when its arcane, plus the prices are as good as on the web But the last time I was there nobody would wait on me. Im old, I use a cane and look quarantine-scruffy, but I had $800 to spend on a 70 inch TV. I left, ordered it online for store pickup and returned in a way that didnt allow them to snub me.

Beat buy feels like a General Dollar having a closeout sale.

They have any consumer electronics you could want, but if you dont know what youre looking for dont rely on the staff, in the past years theyve really changed from helping the customer to just wanting to sell you a total tech support subscription and get you to apply for a credit card

Waited for service for 23 minutes in the lelvlctronics section. No one to ask for service.

Extremely limited stock waited 8 days for an item to be available for pick up after ordering online

Always reliable finding what you need electronics

I bought a locking device for my car which comes with free installation. But I was told that they cannot install it here and want me to go to another best buy store that is about 65 miles from here

Im not entirely sure why this is the only place forcing masks... we have been to others without the mandate and Texas has lifted restrictions... until they build a mask that allows me to breath without recycling my own carbon dioxide, I wont return and will take my business elsewhere.

Staff was nice and helpful. It wasnt overly busy which made getting in and out easier.

I just wanted to take a minute to recognize one of your employees, Maggie Mammenga, who helped me tremendously-multiple times with a project that was a Christmas gift for my wife. I purchase ALL my electronics from Best Buy, and this particular College Station store, mainly because of the customer service Ive always received. The majority of the staff are young yet very knowledgeable and always polite, but seriously, I couldnt have finished my project with the desired results, without the help of Maggie Mammenga. I thanked Maggie repeatedly in person, yet I wanted to publicly recognize her for her professionalism and knowledge. So, Maggie, the project/home stereo system you helped me with turned out perfectly and my wife loved it- THANK YOU!

The friendliest and most helpful staff of any Best Buy I have ever patronized (and I have used them in multiple cities and states). Five stars.

To day i got to visit the Geek Squad for the 1st.. TIME😁 My husband and I had a very Rememberable experience❤🇺🇸The lady(sophie) that halped us was so kind and patient 🙏 Sophia checked in all 4 of OUR devices and made sure we understood EVERTHING✊🏾.. Thanks !Sophia! You are Awesome.. I pray enjoy all your blessings i know they are coming...1john 4:16

I went to Bust Buy in Bryan to buy a washer...i was told by the greeter to put my mask on. i said i didn’t have one. He then reached out to hand me a mask so i told him you dont understand, I dont wear masks. I was then told i would have to leave the store.I have spent thousands of dollars at best buy over the years. i was prepared to spend another thousand on 7/17. I do not submit to mob culture and i do not spend my money where i am not welcomed. Best buy has joined my list that includes Coke Cola, MLB, NBA, NFL, as a place or business i will never spend another dime at.This is not about health but about control.by the way...Home Depot was grateful for the business!#bybybestbuy

Sophia Gilbert in geek squad is the most helpful person there. She is awesome

Didnt have the case I needed for my phone. Blank trip.

Not the most friendliest or the most helpful place.Ill drive to the Humble store next time.They dont treat you like your bothering them.Have A Blessed Day

Purchased a dishwasher. Franklyn answered all questions and made a good sale!

Vernon was extremely helpful and knowledgeable in helping us pick out our smart devices for our lake house.

Best Buy always has a great selection, world class service, and a fantastic website. They’re my go to for electronics.

I took my son to Best buy to have his iPhone repaired. Ive been trying to call to check the status of the repair. I typed in every phone number I could that would be associated with the repair so I can check on the status. None of the numbers were associated with the repair so I tried to get a hold of a person and the retarded automated system wouldnt put me through to a person. This is very aggravating because if the automated system aint telling me what I need to know then someone needs to be on the other end to pick up the freaking phone.

Had a laptop of mine that had audio issues. This was a bit of a conundrum, because I needed the laptops audio to take my exams. Upon taking it to the geek squad . A dude name Kyle not only fixed the issue , but took the time to explain what went wrong and how I can fix it. Please if any member of store management is reading this, please give Kyle a raise, promotion, or an award. Because yall need people like Kyle giving perfect customer service like this 💯💯

They were very pleasant and helpful. Thanks!

Just had a pretty bad experience with several different employees being rude. Seemed like everyone was in a bad mood. Must be a new manager or something. Also they would not price match with Verizon for Powerbeats Pro. We decided to wait two days and order from Verizon instead to save $25. If I come to your store to drop $200 I expect to be treated a little differently.

Love shopping here. Never had any problems. The TV guys and management is great!

Customer Service is horrible and I will never shop at another location again. My merchandise got lost in the shipping and was never delivered then it took them 3 months to issue the refund to my credit card. When I asked for a receipt for the return I was denied and told one could not be provided. Unacceptable - Best Buy, how do you not issue a return receipt? Store refused to provide me with a refund receipt of returned merchandise.

Its a good best buy, very friendly staff.

Online ordering and curbside are pretty well hammered out now. Quick service.

Very knowledgeable salesmans in the television and cell phone departments. Visit was good

LOVE BestBuy and their customer service, totally worth getting insurance on things you buy here. One of my husband and Is favorite stores

Always have had a pleasant experience coming to this store. Would recommend

Has not restock gaming pc for the last 7 months

Great store I’ve been many times and I’ll definitely be going many more

Bradley and Maggie were a great help, easy to work with!

Got help fairly quickly and employee seemed knowledgeable about the product I was looking for. Been going to and buying from Best Buy for years and will continue to do so!!

Brought my order right out.

Cole was so nice to help us even though he was not in the department we were shopping in. Great customer service.

Just a decent Best Buy in a good location.

Didnt get any help but they had what we needed.

OK place with good items Most of the employees are well knowledged

I was told it would take 8 weeks to fix my laptop. I said no thanks, went back home to do some research and fixed it within 10 mins. They do not know how to diagnose problems

Very clean, friendly staff, and well stocked!

Good place to buy electronics and appliances from. A little expensive, but its all about quality.

If theyve got what I need its usually a pretty good experience

I guess they dont answer phones anymore. Thats ok they have a national service that answers. Unfortunately I got the snotty, not very helpful agent that made me never want to call again.