Fantastic experience. I was greeted by a pleasant young man who immediately introduced me to the gentleman who set up my phone. Antoine was very kind and patient and took care of my phone transfer right away. While waiting for my phone data to transfer, another very nice young man, Clarence, helped me with a screen protector. They were all very polite and professional and I was very happy with my experience at this Verizon store. Highly recommend!

Verizon Wireless has been one of the biggest problems I think Ive ever faced in my life these people have consistently messed up my bill and also charge me for things that I never received, as well as my gigabytes of data went up to as much as 23 gigs in 3 days I have never in my life used 23 gigs of data much less than three days they have no explanation for any of these incidents cant show me why this has happened prove to me how I did something to do it and or I had to pay for all of it then I got the money to pay off Verizon for the devices as well as the service it was $1,700 and some and then that was back in January so come March theyre looking for me to pay a March bill of 132.13 meanwhile I had not had service since January on either phone nor did I have the devices they also wanted me to pay for the month of March even though I lost my job due to covid and have not worked since and can prove it. They wanted to split the bill with me for a March service when I had not had either of the devices in my hand since January previous month they waived the $132.12 but the following month turned it into collections to receive the 132 13 they practice bad business is how I feel

Great service! I highly recommend manager, Matthew, and associate, Jonathon. Both helped me transfer personal to business account seamlessly.

It was a great experience ..very communicative and i formative and beyond the call of duty..even listening to the rude costumers they all were friendly and well rounded and deserve props or reward for what they do...

Clarence at Verizon is the best. I absolutely dread going to phone stores and waiting for hours and dealing with people that aren’t competent at their job. Clarence was professional and patient. He helped my friend and I out with multiple problems. He was also thorough in asking questions to find ways to best help save me money or other products that I needed. I got an awesome battery charger for a deal. Very happy with this store

Came here to buy 3 new phones , door says open until 8pm I watched a customer walk out. Its 7:07 and the gate to the door is closed. Tried calling. T mobile transfer it is. Made up my mind for me. Thanks verizon, 5 year customer. ✌

This Verizon store has to be the worst one in all of Florida. The way that Jay and Matt speak to you is absolutely disgusting. Matthew threatened to kick me out of the store and cancel my service because they refuse to help me when someone hacked my number. They act like the job they get paid for is an inconvenience. Customer service is a joke at this establishment especially if you’re a woman.

I came in because I had some issues with my cell phone reception. When I came in, every associate was already with another customer and there were a few other customers waiting. The staff did a great job of multi tasking to make sure they handled every customer as quickly as possible. The gentleman that ended up assisting me was polite, friendly, knowledgeable and efficient. Unfortunately, I forgot to grab his name. However, I was impressed with how well the team seemed to handle the crowd of people who continued to walk in even though it was close to closing time. It does appear the store is short handed, but right now, everyone is so I won’t fault them for that. You may wait a little bit if you don’t have an appointment but it seems everyone was focused on doing their best and that’s what matters.

Great place, came in and checked in. Waited about 10 minutes for service. Service was above & beyond, listened to my issue, took control of the matter, and solved it on the spot. Was there less than 30 minutes. Wham bam thank you Maam, a done deal... I wholeheartedly recommend.

Very quick in and out very important

Love this store got a great deal here I got a new galaxy A51 phone I love it and a watch too love them both very much if you do go here ask for Michael he is the best

I’d like to request an hours update because it is not open nor has it been for a long time. Place is dark and empty

Went on new 5g plan (upgraded our phones). Was told Samsung s21 are on back order, due to the micro chip shortage. As of this date, still waiting on phones. Cannot talk to a live person. Customer service is horrible 😑

Bad service me come for see the plan and the person not help 🙄😔

I’ve had this company as a carrier for years and I’ve never came across an issue like this until recent! They took $160 out of my account that was unauthorized and when attempting to get a refund it was denied! When taking money out of ones account that isn’t authorized, it’s simply stealing! After speaking with multiple representatives, no one was helpful and wanted to give me a refund! It’s absurd that a customer has to go through this especially in these trying times! When speaking to a supervisor he stated that the refund request was denied and he couldn’t do anything about it! I was in shock because how does a company take money that was unauthorized in the first place and then doesn’t want to return it to its rightful place!

Went in for a family plan to get 4 new phones but the kid working there wouldnt give a straight answer to any questions, we walked out and he was right out the door behind us, Ill give him the benefit of doubt, maybe he was late for a hot date because he had no interest in helping us and wanted to hurry up and leave.

Good store, great and helpful employees.

Professional, friendly and knowledgeable staff. Thanks Michael.

Very nice store, staff very polite and knowledgeable. Helped us pick out a phone in decent time.

Jay was a great help even after they had closed on a Friday. Great customer service as always

Stay away. Jonathon was very rude at the door. I wasn’t allowed in to shop and was told I have to sit in my car.There isn’t enough people staffed in the store. The wait time was over an hour sitting outside on their porch.Mask nazis work here. Awful. Can’t wait for my contract to be up.

Theyre doing great with social distancing and keeping a short queue of people waiting to be helped. Kind and knowledgeable, as always!

Michael was extremely helpful and the store was incredibly clean. I found exactly what I wanted plus something I had wanted that was on sale. Always great service with Verizon store staff.

Justin was amazing. Decided not to switch to Spectrum. He is knowledgeable, friendly, and has a demeanor one can trust. Not forceful, cut throat sales at all. Someone you want to buy from.

Even with COVID-19 restrictions with customers. Their team did a great job of getting me in and out. New phone, case and screen protector in under 25 minutes.

Way to long. I remember coming in verizon at millenia was done with everything in 5 min here its like waiting for nothing. They also telling they do what they can by just chatting with each other.... super upset and waited for hours.

I had the best experience at this Verizon store! Chris Pratt was my sales representative. He provided excellent customer service by demonstrating knowledge of all products, along with care and concern for my specific needs as a customer. He was even able to get my eldest son (Freshman at Kent State University) set up with his new phone all the way in Ohio! Great experience! Great Customer Service! Thanks Chris!

Good customer service

We had issues with our android phones dropping email. Technician Clerance very patient and helpful.

I went to get a SIM card for my non working phone pretty easy transaction. Jay with Verizon was rude and not helpful he said it would take 1-2 hours to get this accomplished. He did nothing to help me get my problem solved. Little did jay know I was needing to add a line as well and buy a 1000 phone someone else will get my business. Avoid this store unless you like waiting.

They where very busy and told us how long the wait would be and when we went back we where next to be serviced. Jay the manager was swesome to talk too.

Waited little longer but the visit was well worth it Jonathan was a huge help and very accommodating and informative Thank you

There are very knowledgeable staff here. Got me my new phone case and screen protector. And installed the protector because Im rubbish at installing them. Highly recommend them.

I’m very disappointed in the way my husband’s transaction went today. He went in recently because he wasn’t getting 5G on his phone even though we were paying for the plan. We decided to add a watch with cellular and purchased one from the store. Well that watch’s cellular/lte feature wasn’t working, so we went back and decided we would switch his phone and watch to apple products. We wanted a 12, the employee pushed a 12 pro max and opened the package and inserted the sim. I want to be clear, my husband did not open the package. Well we insisted on the 12 and they charged us a $50 restocking fee. We decided not to go with any of the apple products and return the not working watch that we had for less than a week and got another $50 restocking fee that they didn’t tell us about. I found out when I called customer service over the phone. When I asked the store for reimbursement, they store wouldn’t work with us. I called customer service and they handled it. The store manager made me feel insignificant like he didn’t care if we stayed Verizon customers and he didn’t care that we had a phone we didn’t want that we didn’t open. The customer service at the store was HORRENDOUS. Go somewhere else for your needs to feel cared for and appreciated.

Excellent service, very knowledgeable, clean-follows covid-19 protocols

Fantastic experience at this store. Very accommodating and friendly. Catered to everything that was important to me. Please ask for Justin

Best staff! These people know their products and how to help the coustomers with them. Friendly and helpful.

Great friendly staff. Rapid service and was the only store locally that had the particular phone case I needed.

As usual no help

Very good service

I had the greatest experience with Jonathan in Clermont.He was patient and spent a lot of time with me trying to figure out my issue on my Android phone. Not everyone is as familiar with Droids.. I would seek him out again if I have any issues.

Super friendly staff and very helpful. The curbside pickup came in handy and was carried out perfectly.

Ridiculous way to do business.. you make an appt to trade in your phone.. you have to wait outside till you get called in. Then they dont even have the most popular phone displayed.. so wasted an hour waiting outside in the cold.. just to go home empty handed

Customer service was excellent

Fantastic customer service! The people working here are very professional and helpful.

Jonathan at the Claremont location reinstilled my faith in customer service...and in turn verizon.

Very helpful..great people.

Jonathan was excellent. Superior customer service!

Yasil is the very best! He always takes care of me and leads me in the direction I need and never pressures! He knows his stuff!

Need to open up for walk ins STOP WITH THE APPOINTMENTS

Very nice responsive and powerful great battery life ...

When I arrived the store was quite busy. We were kindly told to wait. After browsing for a bit we were greeted by one of the associates who helped me with what I needed. I cant stress how important knowledge is in the phone business, but the gentleman who helped us went above and beyond. From consolidating our bills to making calls to the other companies. He was even able to bump us to a corporate account (we own our own business) seamlessly. Ive had good experiences with Verizon in the past, but this far surpassed anything Ive dealt with before.

Justin, the manager, was kind and helpful. Chris, our Specialist, was patient, knowledgeable and got our cells phones, 3 iPad and new Samsung Galazy watch on one account. Chris saved us money, by combining equaled less we paid on one account. Verizon kept telling me it couldnt be done. He helped me upgrade, get a watch, get my old phone configured for hubby. Thanks, Chris and Justin, Koality Lady.

Vey helpful people!

Waiting line was to long. A senior citizen went in to get a phone an was told no right before Christmas

I went in to purchase a new phone because my old phone had been hacked! I kept it off and in the car when looking through the store. When I was ready to check out I was told I had to use my phone to purchase my new one. I explained I didnt want to connect my old phone in any way to this new one but they insisted! I got a text to go to a website to check out and turns out (I didnt realize this until the next day with looking at my old phones Google history) but the website I was taken to was not Verizon.com but instead Inspicio.Verizon.com and Verizons own website explains how that is a phishing scam! I mean why would I honestly have to do that, why couldnt I just pay for my phone and leave like we did before this Orwellian Nightmare began! Its crazy that they acted like it was no big deal and I would be fine and should just get my phone considering I immediately started getting texted with links for me to pick up my package, or iPhone, or Claim something, I even had someone try to purchase a Verizon Credit Card already and I havent even had the Fone for a month!

Seemed to be rather disorganized signing people in when I walked in. I hate to wait for a while and the man who helped me seemed less than interested in helping, although he did look up the purchase history of my phone as asked. When I told him my battery doesnt last looking, he tested and looked around but decided the problem was having display set on 5 min. Changing that setting didnt help today

BEWARETerrible customer service! I went in to set up a tablet on my business account, I definitely got the tablet along with 2 other lines I didnt ask for! They are in the business of setting up as many lines as possible to fluff the customer number and hopes youll never notice. I tried to speak with the store manager, he said There is nothing he can do. Verizon just lost 10 accounts today!

This store ROCKS!!!!!! Antuan & Yasil are Very knowledgeable about the products in the store.. they are always helpful and always give their 100% in Customer service. Hands down to these two gentlemen.

Great experience there. Quick service. The representative Jared was extremely helpful. Went back the next day for a switch on a lockout and he multitasked and got it done even as he was helping another.

If you are part of the older generation and not real savvy with new technology do not go to the Clermont store. They will sell you equipment but but there’s no customer service after the sale. They just want to sell merchandise.Customer service is non existent once you pay.

Been here over the years and Omar is by far the best employee I have ever dealt with. Personable & professional. Will definitely be back to see him if I ever need anything technology wise.

I had my first positive experience with Verizon ever at this store. Not only did the staff quickly address my issue of needing a new SIM card for my wifes cell phone, but they found me a discount for having a partnered employer. Saved me almost a $130/year on my cell service. All-in-all, very happy that I came in, thank you!

Had to replace a malfunctioning phone while on vacation. Jose was an excellent salesperson & went above & beyond trying to retrieve content from old phone to new. A co-worker offered his asisstance a few times as well. Store clean & neat also

Terribly long wait without resolution. Not their fault. Call first

First time Ive been to this store. I needed help transferring info to a new phone. The salesperson told me I needed a new SIM card and helped me install that. He was extremely courteous and very helpful. Totally satisfied with the experience.

Omar is very knowledgeable and a pleasure to work with. Everyone at this store is very friendly and helpful.

Customer service is not great here. Was told 40 minutes. Over 100 minutes now and still not in. Go to another location. Was told after 2 people and now 3 people left and 4 others went in. Pitiful

Everyone Ive visited, I have found the staff to be helpful and knowledgeable. We sincerely appreciate that they dont have high-pressure sales. It makes me want to buy even more because high-pressure sales makes me want to lock my wallet tight.

Ask for Chris...remarkable service

This young man was great and super helpful

This store is full of MOLD beware if you have sinus or respiratory issues. My eyes are burning right now. There are 0 specifications on the products like there used to be and 0 prices on the electronics. Then when I complained about the mold I got Shhs’d like I am the problem. Junk store. Don’t bother. Will be reporting to health department due to the “careless” attitude employee standing next to manager.

Initial visit was swell. Attempting to switch carriers after 30 years. Next few visits will determine just how committed this org is to solving my familys telcom issues. Hope Im still able to rate 5-stars once process is completed.

Store staff wasnt able to fix the issue with my phone, but wanted to sell me an additional device to alleviate my problem. Nice try. Im buying a device I dont need and paying for it for two years and still didnt fix my original issue. They gave up and told me to call customer no-service. Your estimated hold time is 2 days 16 hours and 47 minutes. Your call is very important to us.

When sale people care for you, you can feel it! Great Sales Team.

Sales people are very talented

In and out in less than an hour during lunchtime! Sales associate was super helpful and not pushy at all.

The Verizon in Clermont Florida next to Hobby Lobby is by far the very best Verizon I have ever been in. You see I dont know very much at all about electronics. Every single time I have ever come to this store thay have been extremely patient with me. And one of the things that stands apart from any other, is that they all work together. If one doesnt understand what is going on with a problem Im having with the phone, another one looks into it. Ive had just about every single guy here working with me, and I have to say, I am very impressed with their service. Again this is by far the very best Verizon store I have ever been in. TY to every single worker here for your patience with me.

So we go into the store and the Guy Antwon did not want to work with us because we purchased 200.00 headphones that did not work and he did not want to accept them back and credit us at all, he is all about productivity and not about customer service, so I will be contacting corporate office and letting them know about this situation, I am not happy with this store at all, than the extra fees that were charged to my bill is ridiculous, had to sit here and contact customer service. If you do not like your jobs and you are not all about customer service and keeping your Customers happy than switch jobs, and you better hope you still have a job, with that nasty attitude.

People there are helpful and do not push you into anything they give you time to thi k and answer all your questions.

Staff was very helpful, we were able to purchase the phone we wanted.

Its about the best mobile phone company for our family I can get in our area. Service is good, phones are over priced like everywhere else. Their family plan is the best deal going IMO.

Louis helped us tremendously understand our plan and he helped us to come up with a plan that works for our needs as we travel a good amount of time. Our experience was very pleasant and informative.

Spent most of this day on the phone with tech support who assisted in unraveling a lost/stolen phone issue. Kudos!!!

Staff helpful but very long wait.

Very helpful transfering info to new phone

Great service ed from Omar one of the service reps. I love the way they greet you at the door and get started on your problem immediately!

Getting customer service here is constantly a nightmare for this particular branch. I have been into this store 5 times in the last week and half to attempt to make new phone and accessories purchases. Once I couldnt even get my name on the wait list for 20minutes (not because there was a line just because no one was even checking). Another visit when I was on the list I watched multiple people walk in with just a quick question and proceed to get put with a sales associate ahead of me for extensive help. I have given them the benefit of the doubt and repeatedly been disappointed. I dont know if this is a system, training or leadership failure but in reading through some of the other reviews I see Im not alone in my opinion.

Nice place. Salespersons werent pushy. Bought 2 Google Pixel phones. Gotta hella deal, and the salesperson, (Ricardo), was great throughout the whole process.. He even stayed late, after closing hours, to make sure my wife and I were good to go.Even if you have to drive a little further to get to this particular Verizon, I really suggest that you do so.

Service person very nice easy transaction

This place never has enough staff. Any more you are better going to Best Buy or a smaller store that partners with Verizon as a provider.Update. Gave it another try. Same deal. To make matters worse they set up a apple watch to our account, it didnt work, so we immediately returned and were put back in the que. As a come back with an issue with a product that you set up just 10 minutes early we should have received priority service.Your corporate responses to dissatisfied customers only encourages the customer to return. You dont offer an incentive or a reason for a customer to want to return.

This store use to be great but now it is horrible. Managers and workers don’t care and don’t know basic info.Now they are sending people to the Apple store 40 minutes away because they don’t want to help.This is the 5th and final time I go here. Just go to the Winter Garden store. They have helped me each and every time that this store couldn’t/wouldn’t/didn’t help!! I just live close to this one but now will just travel to Winter Garden.Horrible service!!

Clarance helped us at this Verizon store and he was absolutely GREAT. We mad some major purchases and he kept everything straight and was so pleasant to deal with. Thanks

Needed help with my new S9 phone and Michael was very helpful. Thank you so much. Michael Rohm.

Excellent customer service

So helpful! Love this Verizon store the best

It’s important to know that a bad sales person can cost you business. If you get a short guy with glasses and black hair ask for another agent.

Jonathan is amazing! We came close to closing and never felt like an inconvenience.

Staff was very attentive and helpful to my needs.

Purchased a Moto Z3 from Dan who was very helpful. This be was a very pleasant visit.