Saturday, 2:00pm. Sep 25/20212 dudes and a girl, sitting, no people in store. I have Verizon phone insurance and needed help to apply for my screen repair... they just gave me the brochure and good luck.... I asked again, that need help... they said: sorry, we are retail store, just selling... lazy workers. Lazy a........

My boyfriend and I went in to upgrade our phones and Matthew was extremely helpful. He made sure to explain everything and answer any questions we had. Wonderful experience and customer service.

Great experience with Amanda and the store Manager Matthew, I first went to Madison Verizon and was treated poorly, so I went to greenback victra and was treated with respect and felt good about giving them my $800 sell. They care and treat customers great

Courtney made my visit absolutely perfect ordering just what I needed. Quickly called me when my order came in and helped me through the back up process on my phone being very patient. Awesome customer service and will definitely be going to this Verizon for now on!

Amanda was super sweet and helpful with the entire experience! Super enjoyable and will definitely come back here next time i need to :)

10/10 customer service and great experience with Matthew

Matthew was very courteous, took as much time as I needed & researched my phone problem until resolved. When replacement phone arrived, he took the time to help me re-install all of the information from my old phone to my new one. I appreciate his help very much!

I was very happy with the service I received from Matthew. He was very knowledgeable and patient with all of my questions. Would definitely recommend!

Courtney was a pleasure to deal with. She promised that she would follow up with me and she did. She had everything ready for me at the store which made the upgrade process quick and easy! Thank you Courtney for your display of what amazing customer service looks like.

I loved that Courtney identified what I needed and immediately conveyed the options available without giving an aggressive sales pitch. I have visited Verizon stores in the past where the sales pitch was so aggessive I felt I was being held hostage.

I ordered my phone online for curb side pickup. Got there just before 11:30 am. Checked in with the app on my phone and waited. At 12pm I got tired of waiting and went in. The clerk apologized for the wait and let me know the system didnt notify him I was there. Other than this, everything was great. I was out the door in about 5 minutes.

Great service and detail to help make the switch from ATT after 20+ years. Great family plan!!

Okay service when I come here, I arrived at this location at 3:50pm on 11/25/2020 and I found a note on the door that said sorry for the inconvenience I am on break until 6:00pm who goes on break for over 2 hours?? Absolutely ridiculous. Poor managment to even let that happen. I came here to purchase 2 samsung galaxy s 20s. Way to drop the ball.....

Amazing fast and was able to fix everything I needed to get my service going! Thank you!

Great and friendly customer service! The best!!

Courtney was courteous and attentive to what i needed. I would go back just to have her help me.

Kiree was super helpful and bounded over every obstacle my credit threw at him. Not only did he clear these obstacles he went beyond. Way beyond to make sure I got the service and products I wanted. Thank you much. And Verizon give this man a raise.

Had to go in to a Verizon to get help with my Aunts phone. The agent working was so incredibly helpful. I feel like she went above and beyond to help us get the phone back in order. Now, the phone is working 100% and my Aunt is happy, all because of the outstanding service from that agent. Her service alone makes me want to switch carriers.

Kiree made it super easy to switch from at&t to Verizon. Was knowledgeable about the products and made good recommendations. He was able to give us his full attention and made it a fun experience.

Kyrie & Nick were empathetic, and attentive to my expressed concerns, when my phone suddenly went on the fritz & I was forced into an unplanned purchase last night. Honestly the best customer service experience Ive ever had in a Verizon store. Thank You!

Stephen made my transfer from At&t to Verizon painless, he was very knowledgeable and the process was over before I knew it. Highly recommend.

Madisen was very helpful and knowledgeable about mine and my husbands phones. We had a very pleasant experience

Always a great experience. . Thanks for being fantastic. 😊

Horrible guy working in there. Walked in there with my family to look at new phones, and I asked the man working there if he doesn’t mind us looking for a bit, and that we weren’t interested in buying anything just yet. He told us right away that yes that would bother him a lot. I only told him we weren’t interested in buying just yet because I hate being bothered with sales pitches when I’m shopping. He told us to leave because we weren’t interested in hearing a sales pitch from him. Also, we were the only ones in the store. Sorry for bothering you from watching whatever you had on your computer. Obviously more important than letting customers in the store.

I had terrific, personalized service from Stefen! He was patient, knowledgable and calm. Much appreciated!!

I understand that staff must follow policies handed down to them to stay employed. However, Verizon participates in bait and switch tactics to provide more recurring out of pocket costs than presented during account setup.Staff and their website talk and present incessantly about their low cost plans, so their comparison to other service providers sounds attractive. However, they gloss over and fail to notify the buyer of their standard $20 per month per phone fee. Which increases the declared cost of each plan by $20. A $40 plan is actually a $60+ cost per month.Whatever plan cost they publish, increase that plan cost by $20 per phone line plus related taxes.guidepost.us

Friendly and knowledgable service.

We had an absolutely wonderful experience with Alejandra and the Verizon store. She totally set me up on my new phone. She took extra measures to make this Verizon customer experience happy. I will be back. Thank you Verizon and Alejandra

The worst company to get service from. they have lied to me and jacked me around for the last time. I would recommend metro-pcs far over this company. There customer service is non existent. They constantly slap you with fees and make promises that they cant keep. They are the worst company I have ever had the dis-pleasure to do business with. I gave up my phone number they are so bad.

Nick was fantastic and got us in and out with a new phone for my daughter quickly and at a decent price. :-)

Very good nice and understanding

Thank you Nick Romo for taking the time with fixing my purchase and with my account changes. Very much appreciated!!🙂

Good customer service

Had a blast with these employees.. they made my getting a new phone fun.and she was so informational, and great! Thank you soooo much.

Alejandra helped me with all my needs and things I didnt even know I needed. Im glad I can in today! Great service and wonderful employees.

This was the best customer service I have received ever. Alejandra was the best.Mb

They told me things about the iPhone that werent true just to push Samsung product on me. Signed me up for insurance and didnt bother to ask if I even wanted it. Slipped in a 50$ screen protector and wouldnt let me return it. And lastly, I wasnt supposed to be charged a sign up fee because of a promotion they were running but I was and on the phone I returned as well as the phone I exchanged it for, oh and the tablet I bought. This isnt a corporate store so you have to return everything to that specific store. Its like shopping at your OWE RISK, I will never do business with this store ever again and you shouldnt either.

Great time . Love the fact they were up front with out the door prices on everything. No hidden cost

I love Verizon they stick to there word the service is awesome an the people that work there are awesome I enjoy goin in a chatin

The manager was so polite even threw cranky customers

Greatest buying experience Ive ever encountered. Wonderful helpful staff.

Knowledgeable staff; store can get very busy.

Most helpful stuff Ive ever worked with always there for me

Worst experience Ive had with a cell phone company! Terrible customer service. One guy(employer in the shop whos name I guess I cant give) spoke down to me like I was an idiot. Very unhelpful and rude! Id tell anyone whos thinking of going here to go to another Verizon store or another company all together!!!

Very helpful and employees are very professional and personalable!!!

Lauren is the best at her job ..

Very incompetent I am not sure what they even can do here I visited the store 3 times for different reasons every time I need to go to a different store because they do not know how to take care of anything very disappointed do not recommend this location go to regular corporate locations.

Great customer service with personalized help!

I love the service at this place in general but I was stunned by a note on the front door tonight I WILL BE BACK IN ONE HOUR. Really?

Very good customer service.

Knowledgeable and friendly.

Great customer service

Great service all the time

The worst customer behavior

Excellent

I do not recommend, the manager does not know the products that he sells