Caught the service writer (GM side) in a lie. Then quotes me $300. for splicing one wire. Start to finish, its a two minute job. Needless to say I left. Will not be returning for any service.

Kevin Cook treat my family an I pretty awesome. I found our 2018 GMC Terrain online an called him about it. Because we live 2 1/2 hrs away. He was able to do everything over the phone an through texting. When we was on our way to go get the car he called back an told me the car wouldn’t be ready until the next day. There was a chip on the window an a recall on it. But the little women done had her mind set she wanted that car. Kevin an I had talk an I told him I would come on up and sign everything because I was working out of town an needed to get it all done today. She would come pick it up the next day. Long story short when we arrived all the paperwork was done ready to sign. We was there a total 1 hr 15 minutes fast car buying experience I’ve ever had. Kevin’s could’ve been like other care salesman an not said a word an let me show up an then told me about the car an try an sell me a different car but he didn’t. He was totally honest up front an that’s why when I decided it’s time for another Kevin Cook will be the first person I call.

They acted professional and completed the job in a reasonable time.

Took our truck in with a problem that needed taken care of fast. They were great and fixed it fast. Customer service at its best.

The reason Im giving one star is because I cant give a half of a star. I contacted the service department at 4:55 p.m. today which is Saturday and they close at 5 p.m.. I asked if theres a possible way that I can buy a tire it had it mounted on my rim which Im thinking should only take a few minutes oh, probably 15 tops. When the gentleman on the phone told me that he sent his workers home already and theres nobody there to do it, I said what about you? He replied with Im not going to put a tire on a rim.

Forest has been very helpful not only have I bought my vehicles there but now he helped with my son very good people there thank you

One of the best car dealerships that Ive ever used. Barbie was outstanding! They really listened and took the time to work the best possible deal for me. I would highly recommend this dealership!!!

Great buying experience! Forest and Ben were an absolute pleasure to work with. Well definitely be back!

Since I bought my car, Ive only had my service done from the dealership I purchased through. I recently went to Coughlin for the first time and I couldnt have been happier. Friendly service, efficient diagnostics on my car, and the work made my car feel like it was fresh off the lot again. Highly recommend them, and with it being the first service in nine years outside of my regular spot I think that speaks for itself.

Very great people not pushy salesmen Took time to answer questions. Tom Obert was very pleasant to work with. Gave me many options to think about

Friendly staff, prompt service,pleasant waiting area

I was online looking for a vehicle found Coughlin Ford Circleville, took a look at what they had on the lot, found a nice used vehicle a 2014 Fiat 500L went in and talked to the people was treated very well, and we bought the car. Got it at a great price to, I really dont have love affairs with car dealerships. But I my next vehicle I would have no problem buying one from them.

Very efficient and very friendly.service department is excellent

I bought my Ford Escape in Circleville from Tom .. he was so nice ..thanks for a you did ..

I had recently had a bankruptcy discharged in May. I had applied for an auto loan, at 2 different places that specialized in bankruptcy approval, with no luck. I was on credit karma and filled out a lead, and within a couple hours received a call from Coughlin. Went to the dealership and was approved within 45 minutes. They were awesome and attentive, even got a vehicle with a warranty. Its definitely worth the time and effort, along with the risk of giving them a chance. Thank you so much.Terry E. Neal

Great sales staff. They helped guide me in the right direction with what I was looking for.

Best service on Ford and Chevrolet side. Also if your looking to buy a car/truck ask for Barbie she is the best.

Vehicle is in their collision department needs an estimate submitted to insurance company for approval. Spoke with them on friday they said they’d get it out to insurance. They did, the following wednesday at 3:43pm. After receiving vehicle from dealership the repairs looked good, until following morning decided to check oil and noticed parts are missing under the hood that they had removed to make repairs. I’ve called Kasey the person in body shop I was dealing with numerous times only to get voicemail and no returned calls. I strongly suggest taking your vehicle somewhere else where all the parts will be put back on.

GREAT CUSTOMER SERVICE !

This is the 2nd truck that I have purchased from Coughlin Circleville. 2019 Silverado Tom Obert was my sales representative. The dealership is very customer service orientated and welcoming. I would recommend anyone to purchase a vehicle from Coughlin Circleville. Being a repeat customer of Toms is much appreciated because there is no pressure discussion about my needs and what I was looking for. The finance team was fantastic in the fact I asked them to go through my credit union and not run a bunch inquires on my credit even though they dont do a lot of business with my credit union they still honored my wishes and I was financed through my credit union. Toms after sale customer service should be recognized because he followed up to make sure that everything was good truck was running good. That is rare as most sales folks after the sale is done you dont hear from them again until youre in the market again to purchase again.

My husband and I needed a bigger vehicle due to our family expanding but we had recently bought a new vehicle two years prior. At coughlin, they brought us down the vehicle we wanted from another branch and worked their magic to get us the best rate and warranty while keeping the price in our range. Very grateful for our experience and will definitely be back in the future!

The finance lady was so helpful!

Will NEVER go to this place, again. Used to be great when they first took over this dealership but has gone downhill - at least the service dept. Went there regarding warrantee repairs and things seems to go ok, at first. In the pas, had a great experience with them. Was just told I have to contact GM customer support, because even though the issue happened before my warranty expired and I reported a couple days later after it did.When I did contact GM customer service, they later told me that Coughlin has refused to work on my car. No explanation. Took car to Hugh White, in Lancaster Ohio, and was never treated greater and went WAY above and beyond to help me. That place as a customer for life.Coughlin is just another dealership that did great in the beginning and then went to hell - likely because the dealership kept growing and customer support went to hell. My retired father-in-law use to work there part time. Even he couldnt believe how much that place went downhill.

If you are thinking about purchasing a vehicle this is definitely the place to go! You won’t be disappointed! They have a big lot filled with so many trucks to choose from. I worked with Randy Reese. He is super nice! He is professional and very knowledge! Ask for Randy if you are thinking about purchasing a truck or car!!

Wonderful place to buy a vehicle. Felt comfortable throughout the car buying experience. Shout out to Matt Dillons team for making my dream car possible. Would definitely purchase my next car from the dealership but not trading the ghost in!!! Definitely worth the drive. Thanks again for everything.

Today, (4/25/2020) my husband and I came in to buy a Chevy Colorado. We were lucky enough to be helped by Barbie Wagner. The place was packed with customers, but Barbie made sure we felt welcomed and not rushed. While we was looking and filling out paperwork, she was constantly helping other guest. She was always upbeat and happy, even though I know it had to be stressful with all the people there. As a company, you should be proud to have an associate of this caliber. She went above and beyond on showing us the features on our new truck, and making sure we had all of our questions answered. Please thank her for us, we will for sure tell family and friends how helpful and friendly Barbie and your dealership was. Deb and Phil Osting

Would give a negative rating if possible. This dealership is the most dishonest dealership/service department I have ever done business with. Drove my vehicle in to have a recall performed with no check engine light on or any other mechanical issues and received it back with a blown out transmission. They deny any fault and basically told me to screw off. They blamed it on the age of my vehicle. People will always have a great experience with a dealership/service department when everything goes 100% as it should but the true character of a business will be shown when there is a negative experience. This is when they either stand up and do what is right for the customer and own the concern or they tell the customer tough ?hit. This dealership chose to tell me tough ?hit. Now I am out over $2,000 because of their poor customer service and unwillingness to accept responsibility for what happened to my car while in their possession. Beware of doing business with this service department. Very Very dishonest.

I bought my Chevy Equinox at Coughlin and my experience was positive. Randy Reece was the salesman and he was professional, courteous and worked to get me a good deal on my vehicle.

Great service department , very attentive and good attention to detail . I really liked that they contacted me both before and after my appointment to first remind me and then again to make sure everything went well.

I was in the middle of negotiating and getting financing for a car and the dealer sold it out from under me. Not to mention offering 2000 less than rough trade in value on a fair trade car. I would thing twice before dealing with this deeler. I also received this from the sales person Barbie...All vehicles are for sell unless closed on financing and unfortunately we were not while I understand this is true it is NOT good faith dealing. If you want to buy a car from them have cash in hand and best of luck! After all that and a days worth of Emails with Joshua I received a email inviting me to test drive the car they sold out from under me. What kind of dealership is this?

We bought our car at Coughlin in Circleville and had a great experience. Our sales person was Barbie Curtis and we encourage anyone who’s car shopping to go see her!

Randy Reese, Matt Dillon, and Ron Payne did a fantastic job of making our truck buying experience as quick, easy, and smooth of a process as it could be. After being a Ford, Honda, and Lexus owner, this was my first time purchasing a Chevy and I walked away impressed with impressed. I will be highly recommending Randy and Matt to all of our neighbors and friends.

Bill was amazing got me in and out in no time. Very friendly and professional

These people cheated me out of 4 thousand dollars Do not buy a Car here.

Initially based on an excellent price, I took a gamble driving 200 miles from Indianapolis to purchase my new Ford Mustang from Coughlin Circleville. Would they keep their promise? Would they try and load me up with other expensive options I didnt want? While they did offer me a number of useful options, there was no uncomfotable pressure. These guys are what I hoped they would be! Completely upfront and no surprises - my salesperson (Jim Carter) made the process as smooth and easy as can be. Although I have only had the car for less than a week, my experience with Jim Carter, Mark Hixon, and the rest of Coughlin Circleville has left me completely satisfied.

Brent was awesome! And so was Susan! Love my new FORD!! 💞👍💞

I took my car to Coughlin Chevrolet to get serviced and my car was there two weeks without any communication, unless I did the calling. My car was shutting off and I did not know why. I spent around $450 for them today they fixed my car and as I drove it off the lot about 5 minutes later the same issue occurred. I then called and told them what had transpired and all I kept hearing was that they would never let someone drive off the lot if a car was not able. I told them again what had happened and that the car shut off on me while I road across to street with not even the gas pedal working to safe get across the intersection. Thankfully, I made it across.I then asked to speak to a manager, a supervisor, and even the corporate number as I have attempted so many times to get answers. I would definitely ask around before dealing with Coughlin and also make sure you are getting what you paid for. Please! I do not want you to have the same experience as I had. Please, ask around!

Great service. Diagnosed the problem and fixed it quickly

I was greeted by Forest when I arrived to the dealership and he was awesome from beginning to end. I told him what car I wanted, what I wanted my payments to be And He delivered on all fronts. He even did a courtesy car wash from my mother. Excellent customer service

Talked to Barbie...most knowledgeable...very nice person. One of the best I have ever talked to. A must to visit if your looking for a vehicle

You dont have to wait a long time for appointments. Dealer prices but I trust their work. They have coupons & AAA discount. Friendly service.

Had a great experience with Tyler! Thank you Coughlin!

Incredible! Took my car for a insurance claim and body work, process was smooth, And to my surprise they cleaned the interior, washed the exterior. Will be taking my future cars there for service anytime. Thank you!

Coughlin is a great dealership. Great variety of vehicles and nice salesmen.

Always had great service. And staff is always friendly and knowledgeable.

My battery died, and I was blessed to get a jump. I called Coughlin, and they told me to come right over; I was afraid to turn off the car. They may be higher priced than some other places, but they are always so kind and accommodating . Im a Widow, with no local Family, so it means a lot to me to be able to have somewhere to turn.

I went in for an oil change and they found a leak and worked my repair in the next day. Very friendly. Called me to let me know before repairing.

Highly recommend buying & bringing your car for service here. I have had excellent experiences & they are not only friendly but quick and efficient on service repair. Thank you again!

I recently purchased a new 2020 GMC acadia at Coughlin Circleville GM and had an amazing experience. Jodie Bell got me exactly what I wanted and I love my new car! Jodie Bell, Susan Sikora, and Ben Stroup are the best in the business! Go see them for your new car! I highly recommend them!

Great place bought 2 cars now always helpful throughout the buying process and through the Life of your vehicle

I had my 2016 GMC truck serviced and tires rotated,Coughlin of Circleville done a great,quick, courteous job.

Hard place for the working man to get work done on the vehicle. Shop closes early cant get there after work. Dont like having to take off work to get work done.

Josh did a wonderful job getting the vehicle down that my daughter found in another location, Pataskala and was able to test drive and purchase.

We had a wonderful experience at Coughlin Chevrolet when purchasing our new car. Tyler answered all of our questions and went out of his way to make it an easy transaction.

I have a 15 year old Cadillac that is my baby. I allowed Coughlin Circleville GM to do some work on it. Trust me. That is saying something. I was impressed and completely satisfied with the service. They have my future business.

I would highly recommend this dealership.I had been in retail sales all my life including a few years in the car business. Some dealerships will do anything to sell a car . Coughlin takes care of their customers . I just bought a car from Tony and the experience was hassle free. Ron in the service department does a superior job as well.

Excellent service! A great job getting my car in without an appointment. Very friendly staff. They will always get my business!

Bought a brand new gmc terrain and in the first 2 weeks it needed a fuel sensor. Coughlin circleville got me right in, and took care of the problem, no charges. It took a couple days to get the sensors, which was ok because they gave me a car to drive.

If I could give more than 5 stars I would. Excellent service, excellent employees. I would recommend this dealer to anyone in the market for a new car.

Randy Reece is thoughtful and efficient as are the others with whom we dealt.

I called Coughlin Automotive and while in hold the advertisement said they pay over what Blue book claims your car is worth so I went in after talking to someone and met Brent a salesman or manager (not sure) but anyway after about 20 mins and looking over my trade and having a meeting with some other guys in another office he came back to me and said the Blue Book says my trade is only worth 11-12 thousand and that they couldnt do the deal because the Blue book price is what they were gonna give me for the car so what is the point of lying on a phone advertisement that just told me 20 mins earlier that they would pay more for the car than Blue book price so BEWARE!

Absolutely fantastic experience at the Couglin team of dealerships. I have dealt with Matt Dillon for years in the auto business, he has personally overseen at least 6 vehicle purchases for me. This man is the ultimate professional and more helpful than any other person I have been in contact with in the automotive industry. I would recommend Matt Dillon and his team and Couglin to anyone from anywhere!Keep up the fantastic work Matt Dillon!!🇺🇸🇺🇸🇺🇸

Very good and prompt service

Grandson checking to tire pressure. Bigger than he is.

Someone hit my car and I went to Coughlin for the repairs. Michelle(from the body shop office) was seriously the nicest person Ive ever dealt with in customer service. I called her with questions almost daily for a few weeks and not once did she ever sound annoyed or rude, instead she was always happy to help and made it a hassle free experience. My car came back looking brand new and I couldnt be happier with my car or the customer service I received :)

Love them. I travel long distance just have my car worked on. So friendly

I recently purchased a vehicle from the Circleville GM location and couldnt be happier with my new vehicle. Unfortunately, I ran into a communication issue regarding my purchase agreement shortly after my purchase that could have easily left me with a sour experience. Thankfully, the Coughlin Automotive Group reacted promptly and professionally after I brought it to their attention. They turned a possible negative experience into a positive one and even went above and beyond to get me better terms on my loan. After getting the problem resolved, I would honestly recommend Coughlin to any friend or family member.

Absolute waste of time. This company sent me an email with a trade-in value on my vehicle. Keep in mind my vehicle is an excellent condition. When I arrived they offered me $3,000 under what their offer was. They will lie to you to get you to come in to look at a vehicle. Not to mention the vehicle that I test drove was in poor mechanical condition. The vehicle had bad brakes, bad TPMS. The key fob batteries were going dead and they wouldnt replace them! Thats just lazy! Salesman Matt Dillon will lie to your face just to get a sale, pathetic. Steer clear of this dishonest establishment.

Great service. People are nice. They fixed the recall my car had. Wait wasnt to short or to long.

My experience at this dealer was fantastic. From first contacting them through the website, to arranging an appointment, to signing the paperwork, I felt like I was being treated fairly and honestly not to mention getting a fantastic deal! Plus I absolutely love this Volt. This was my first dealer purchase but it certainly wont be my last.

We just bought a SUV for Christopher Rankin who did an awesome job. He looked and found everything that we were looking for. He never tried to sell us something we were not looking for. Great experience differently recommend.

If Ford Motor Company in Dearborn Michigan had Rocky and Mike working in their customer service department things would be a lot better!Those two gentlemen are outstanding!I highly recommend the Ford Service Department of Coughlin Ford in Circleville Ohio.

I had come in contact with a pothole. It was an ugly engagement, of course I lost. I have a new car so my emotions were running high. This happened on a rainy Saturday,. I to wait until Monday. I took my car in to Coughlin Auto/Quick oil change and tire service. I. Met Michael Conley. The garage was very busy, but Mr. Conley made me feel that I had his full attention. I have always received the most honest and respectful service. I will always ask for him in future. Thank you,Martha HangService date :2-27 -18Toyota Highlander

Was in town visiting family from out of state when my car broke down. Rob went out of his way to make sure my car was in and fixed in only one day. They are so appreciated!

Friendly staff that is customer centered. Any time I have had a negative experience, the staff has worked to rectify it. The car wash after services is nice too!

After a discussion in the beginning, where the service scheduler wanted to charge me for an issue that was covered by the bumper to bumper warranty on my vehicle, even though I had told him that I had contacted Cadillac Customer Service to verify that it would be covered, I contacted Rocky, Service Operations Supervisor, and everything went well from there. Rocky gave us his phone number, which he always answered or returned our calls, he gave us another contact person in the GM service division, Ron, who took care of all our needs, even making sure we had loner vehicles. All our issues were taken care in a timely manner and a follow-up call was made to ensure that everything was taken care of to our satisfaction. I would highly recommend dealing with Rocky and/or Ron from Coughlins in Circleville.A BIG THANK-YOU to Rocky and Ron for everything they did for us. I look forward to coming back.Betsy

It was great three years ago... Bought our latest from a lease ending and have been unable to get the title for over a month. Every time we call, we are routed to the sales guys who try to help us, but we never hear back from the title department or the GM after leaving several messages. We finally received a title today via email, and it was for the wrong car.Best car buying experience Ive ever had from a dealer has now changed to the most frustrating and time consuming. After getting three cars from this dealership in three years, well never go back.

The first time I ever went there, it was almost closing time! Barb Wagner saw me, invited me in to talk, to her and also to Matt Hamm! This was a few years ago, as Ive bought 3 vehicles from them since then! That was on the Ford side. Anyway, they are a fair people that treat you very good! Actually, even better than that! Would I recommend them for buying a car? If you want a good deal, go see Barb Wagner!

Josh Hixson was my dealer. Such a nice easy process! Bought my first car from him.

I recently took my Malibu in for an oil change and tire rotation. I received prompt, friendly service. The thing I like most is that they keep track of what maintenance needs to be done to my vehicles. Saves me the trouble of keeping track of them. As it turned out,my Malibu was due for transmission service. Thanks for the great service.

Great inventory of trucks. Very happy with service and sales staff. No pressure to buy. Fair prices. Barbie was a great salesperson!

Despite it was a busy for the salesman he made time to take care of mus in at timely matter. He followed up and made arrangements for us have the protection package done at the time we need it done.

Friendly, fast and quick service.

I have mixed feelings about this business. I have bought two cars from Coughlin of Circleville; a 2006 Buick and a 2016 Ford. Both times the salesman, Brent, was very friendly and accommodating to what I was looking for. Unfortunately with both vehicles I had issues with the cars themselves. Almost immediately after purchasing the Buick I needed service and a few months after owning the Ford I needed service. The GMC service area lost my key to my vehicle when I had returned to pick up the Buick. Another time the Buick was in service I had a friend drive me by the business to see how the progress was coming and my vehicle had been done and I had not been notified. The Ford I bought needed serviced for engine issues and has currently been at Coughlin for a month and a half and I have been been the one to initiate contact for an update each time, apart from a voicemail I received two days after dropping the vehicle off. I was able to contact the Ford service GM via email and was getting responses back; however, the past two emails I have sent have not been responded to. I am generally very understanding to the pressures of working for the public and therefore am very patient when others would not be. The Ford currently is needing parts that are on back order and I do wholeheartedly understand hands are tied until parts come in, but I do believe as a customer I have the right to be updated on a vehicle I am paying for. At this point the unprofessionalism and blatant rudeness from some employees has become very aggravating for me as I am still currently paying for a vehicle I have not had in my possession for over a month. As stated prior, the salesman, Brent, is very knowledgable and great at the job as well as the finance employees I have come in contact with, but I would not recommend either service area for anyone with service needs.

Very helpfuk

Barbie showed phenomenal work ethic and customer service, she helped me make my first big purchase and worked with me the entire time to ensure that I was satisfied with what I was getting, and that I knew what to expect when buying a car. I would gladly recommend Barbie to anyone!

Barbie is very helpful. In the past when I have bought vehicles from other dealers. When the papers were signed. That was it the sales person was done. But Barbie makes friends. I feel that I could call her any time. I will buy from Coughlin again.

My Service was excellent. I will bring my auto back again when needed.

I recently had my GMC Sierra Denali serviced at Coughlin of Circleville. Bill Smith and staff were courteous and very efficient helping me with excellent service. I highly recommend their work!

All I needed was a oil change and filter I was in and out fast and they even washed the Chevy..

I called here to talk to someone about trading in my 2013 equinox , I was directed to Shanna who seemed very helpful at first but its was a disappointing experience, its pretty typical how sales people ignore you once theres nothing in it for them Im guessing but blue book on my equinox is between $8500 and $13000 I owe $13,500 well already knowing that the negative equity would be put on my new truck loan I figured Id atleast get $10,000 but Shanna low balled me at $8,000-$9000 which I was ok with if I got the truck I wanted but Shanna never returned or reached out after she ran appraisal so if your looking for a great dealership Shanna has showed me its not with Coughlin of Circleville Id look else where for a better experience and better salesperson

We have always received excellent and timely service.

Randy Reece was the most honest and friendly salesman that Debi and I ever dealt with . No push / No shove . Also found out My friend Bill is back in service dept. Hes also a great guy that has My trust.

Thanks to Randy Reece for the great deal on the 2019 silverado

The best people to deal with, whether its their service department to purchasing a vehicle.

My first oil change on my 2018 Malibu...intake process went pretty quick and the oil change was finished quickly too. Guys at the desk seemed very knowledgeable.

Just bought an SUV Fromm Christopher. Awesome service. He did everything he said he would. Highly recommend!

Great customer service very friendly quick and dont try to sell you something you dont need

Parts person was rude when I told him they was the wrong parts and wanted to return them.

Fast service, and friendly faces. They washed my car and everything! I will never go anywhere else.