Unprofessional and ungrateful. There are other companies out there. Don’t use this one. Bad business.

Bob Knight’s team did an excellent job replacing all of the windows in an old house remodel. Their skill and professionalism was excellent!We highly recommend B&B, we are very pleased with all of the their work!

Their workers are HOTTT!! Hire them!

I don’t know how anybody could rate these guys less than 5 stars. I work for a home building in NKY/Cincinnati and hear nothing but great things from Bob and his crew. B&B answers to calls quicker than any other vendors and they do the job correctly! I would highly recommend!

Ive worked with Bob and his crew for over two years and his work is top notch.

I can only say that this door installation was the most unbelievable and lowest quality possible. The re-work, disruption, delays, and frustration we experienced because of this cost us many times more then the original installation cost. Under no circumstances would I ever use this company for anything. Pella should have known better than to recommend this company. They also removed the building permit which was in the original window, causing the building inspector to shut down the job. The B&B Windows installer came days early than scheduled and removed the existing door (and drywall) when I was not there. There was concrete damage around the door frame behind the drywall and he effectively glued in the exterior door with foam insulation and anchored it with only one wood screw. He did not use treated wood (as required by code when in contact with concrete. The threshold was not installed properly, and we had to ask them to come back, BEFORE we were aware of the other problems. The least the installer could have done was to alert someone to the problem with the concrete. If he had not showed up early, I would have been there to see the problem. Since the installation was completed with no one present to see the damage, the substandard installation was hidden. When water was leaking into the inside, there were numerous leaks and problems holding up the finished construction for months, we were ripping out drywall and ceilings numerous times to find out where the water was coming in. Finally, we had to remove the door to see the problems with concrete wall where doors was installed. We repaired the concrete, and had the door re-installed properly. Again, If I could put a zero rating on this company, I would. This installation cost us thousands of dollars more than we invested, not counting the concrete fix that would have been easy, quick, and inexpensive had it been brought to light. Either the installer was trying to hide the problem or unqualified if he did not recognize a problem with gluing an exterior door into a concrete structure.

Installed new Pella doors (3) and new Pella windows in our lobby at Freeman Schwabe Machinery, Cincinnati, Ohio. Bob and his team were courteous, polite, and knowledgeable. Cleaned up every day - spotless. VERY professional and paid attention to the smallest of details. Would highly recommend Pella and B & B Window and Door!!

Every single time I called I got the answering machine. And was called back about 2.5 hour later. I felt like I was back in 1993 dealing with this company. Id literally pay 25% more to avoid having to do business with them again. On second thought, maybe 35% more.

2 month wait