Scott was easy to work with and made sure I had a great experience. He took care of everything! I turned in my lease a month early and he was able to transfer my lease to another car with no problem. I will not lease/purchase from another dealership, these guys are top notch!

It was the easiest car buying experience we have had. Jesse was great and had everything prepared for us when we got there. The car is great and we appreciate how easy it was to do business here.

My wife and I recently purchased a pre-owned Mercedes from Mark Sweeney. Caleb was our sales associate. We were there close to closing, so Caleb and the MGR made the sales process and paperwork process go extremely quick and smooth.I had a minor issue/complaint on some timing issues regarding an item, however Caleb followed up twice and made it right.. To know they go through this effort to make sure their customers are taken care will keep me as a customer..

Best dealership Ive ever had the privilege of working with. Love the way you conduct business and I love my new Buick.

Overall good experience, for a used car lot. My salesperson, Caleb, was friendly and knowledgeable about the vehicle I looked at. We werent able to reach a deal, but neither Caleb nor the sales manager tried to pressure me. I would shop here again.

My car wouldnt start so I has it towed there for a diagnostic. A part that was replaced by someone else was a wrong part. I took them the original part, and after 5 more days they finally ran the diagnostic and said it was the starter. I had a brand new starter put on less than a year ago, so it still had a warranty on it, so I decided to have the person that did the starter replace this one. I told them I was having a hard time finding a tow truck and I would definitely get my vehicle by Friday. When I got my vehicle back, my fiance noticed someone had rummaged through my glove compartment and let everything on the floor of my vehicle. I dont know who did go through my glove compartment, but if it was a random stranger passing through the lot, why wasnt my vehicle locked? It had battery power. And why is the only thing that is missing is my receipt for the starter I had replaced? I spoke with the owner of this dealership and he basically called me a liar. He said How do you know that happened here?, why didnt your fiance check it before it was picked up? So, when leaving a car for service gives free reign for anyone to just gi through it? Thar speaks volumes to your customer service, they are in no way protecting something entrusted to them. Horrible customer service, horrible owner and extremely horrible at keeping a vehicle safe. I will advise everyone that I know and dont know to avoid Mark Sweeney GMC and Buick unless you like being called a liar! This place SUCKS!!!!

These guys are fantastic. The service writeup guys are always really professional and accommodating and each time Im in for service the techs seem to do a great job. I highly recommend Mark Sweeney for any service work!

Thanks to Casey and Bob for another great service job on my mustang!

Great experience as usual!! This our 3rd car from Mark Sweeney. 2 new cars and 1 used. Caleb our sales Professional was very attentive and knowledgeable!! We also love the service department very nice people throughout the whole dealership!! Thank you again Caleb and Scott!!

Great customer service. Explained everything that was done concerning my issue. Very fast service.

As always the customer service is impeccable & I came in with an unusual issue & the team was able to find & eliminate my issue

Fantastic customer service, knowledgeable staff, quality work. Overall a great place.

It was great everyone was so nice and friendly. We need that kind of service especially at a time like this.

Everyone was extremely friendly & helpful. Would def recommend

Caleb Warmack was our salesman and he did a excellent job for us. Have no complaints

Shout out to Austin for selling the car we were 100% going to buy right out from under us as we were driving an hour to come see it. Didnt even let us know that there were other people interested, we assumed the car was completely available. We got there there and its sold. Great communication!!

Dave did a great job communicating with me and updating me as the work was done. The whole Sweeney team always takes good care of me.

I appreciate the fun and personal car buying experience! I was made to feel like a partner not a number. Thank you guys

Brian was awesome, no pressure also very knowledgeable about the vehicle that I was interested in.It was a nice experience from the high pressure sales dealership I looked atfirst!They even delivered my new Encore GX to my house.The perfect dealership, definitely recommend to other people!

Austin was hands down the best sales rep I have ever done buisness with during buying a car. She was not pushy, he was transparent, and respectful of my wishes. He did not pressure me into buying something I did not want. I would reccomend him to help sell someone a car more than anyone else!! Best experience and will likely not choose another dealership!

Mark Sweeney Buick GMC is the best dealership my family has ever experienced. We have been treated with respect at every encounter and the level of competence in their service department is unmatched! I doubt we will shop anywhere else; if we need a car we will go directly to Mark Sweeneys. Good cars and GREAT service!

Arrived for appointment and car was immediately serviced. The staff is very professional and courteous. This is the only place I take my Buick for service. Joseph Buick can learn a lot from these guys.

Mark Sweeney is always great. I feel like they care about me each time I am In.

Its always a pleasant experience. Very knowledgeable and friendly and staff.

Very professional. Very informative. Very honest and helpful. Kyle in the service department is awesome.

Had an oil change scheduled for 7 am. Vehicle wasn’t done until nearly 1. Lost an entire morning of work. Won’t use this dealership ever again.

Best experience getting my vehicle serviced. It was picked up from my home and serviced/detailed and brought back to me. Not all dealerships would provide this service. It’s what keeps me coming back.

Pretty decent overall, paperwork process wasnt as fast as what was promised, but at least you get to hang out with the dealership dogs! 🙂

Didn’t wash/clean car for 3rd visit in a row.Didn’t receive an estimate on my passenger seat that I need fixed.Didn’t receive a referral for Bluetooth audioDropped car off at 8 am for an oil change and new tire. Called three times for an update throughout the day. Finally got a call back at 5:15 PM saying I have to pick it up by 6.

The majority of our “visit” was done via email & text. We spent about 30-40 mins in the office the day we went to sign papers.The staff was friendly, courteous & on point with everything they did!

Had a great experience. Treated us like family and always a pleasure to see the dogs. Wont be shopping anywhere else!

Where do I start??? When first looking for a great car, I searched high and low searching for the best deal possible (Even up to 250 miles away) Every time, it was always the same outcome... either they sold the vehicle that was “reserved” for me, or I would drive 3 and half hours to find out the frame was rusted out after asking a million questions. This was not the case with Mark Sweeney.To give you an idea of experience, the team is a no haggle and honest group to deal with. Will the vehicle be a little more than the Dealer Special? Of course, but the value you get from buying them is WAY more important than saving a couple of bucks.Brian Sweeney, not only personally called me and walked me through the process, but ensured that all of my concerns and questions were answered directly. Not the whole, we can figure it out as we sell you a car that is broken idea that we all dread. I couldn’t recommend his expertise and friendliness more.The internet sales manager James was professional, easy going, and 100% not in your face. “You want to buy a Denali, great, we have some good deals on some other rides if you don’t think you can budget a premium vehicle”.Overall, this is the best car buying experience I have ever had, and on top of that, this was a USED car. We have bought new vehicles from other premier dealerships and have never had the service that we experienced here. I for one, will not be purchasing a vehicle anywhere else as long as I live in the area.P.S. they also have 8 year extended warranties that cover just about everything for about half the cost from others like BMW. Just saying...You want a sweet ride and unparalleled service, this is the place.

The service is always good. They usually get me in and out in a timely manner.

I was in town from Kansas City for my child to have treatment at Cincinnati Childrens Hospital. While we were in town, we had an issue with the brakes on our Yukon. I called the Service Department and asked if they could help us out. They scheduled an appointment at a time that worked best for us. When I arrived they greeted me promptly, took my car back and evaluated the issue. I was invited back to lay my eyes on the issue and the fix and the cost were explained to me clearly.Since we had a long drive ahead of us to get home, they took the liberty to do a thorough inspection to see if any other issues needed attention.Lets be real, I wasnt in a position to negotiate with them about what needed to be done or the price I was going to pay. These kind folks certainly didnt try to take advantage of me, treating me with respect, and getting us back on the road. The repair was made quickly and they even gave me a $30 coupon credit on my invoice. I couldnt be more impressed!

BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Extremely poor, unprofessional and greedy service department. WATCH OUT and make sure actual repairs were made before you pay!!!! Pay close attention to your vehicles operating functions before leaving this place. They are definitely a rip off. I would seriously highly avoid their service department/dealership unless you have disposable funds. BEWARE!!@@#!!!!!!!!!!!!!!!!!!!

We had planned on just test driving several different vehicles, shopping around for deals, and testing the waters to see which dealer/salesperson we wanted to work with in purchasing a used car to replace the lease coming due that we planned on turning in. One of those stops was at Mark Sweeney Buick GMC. From the moment we walked into the showroom, you could tell this place would be different than the several other places we had visited that day. We initially talked to David to show us the vehicle we wanted to test drive and he was very knowledgeable and friendly. We liked the vehicle and went to talk to the manager about pricing following the test drive. He assured us they try to provide the best customer experience and most people are return customers or referred to them by word of mouth after having a previously bad experience at another place. (We were thinking of course anyone would say that). We ended up going home and thinking about the deal for a couple days and then agreed on a price over the phone. We were able to make it back to the dealership days later where they had the paperwork ready to sign and drive away. Prior to leaving, they inquired about our lease vehicle, called our leasing agency, and then offered to buy out our lease to add to their used car inventory. So by the end of our transaction, we had purchased a used vehicle and now didn’t have to deal with the headache of all of the end of lease fees/hoops to jump through. We got an excellent deal and they took great care of us. Had a great experience here, like they previously told us people do and we would most definitely shop here again for future car needs.

Dave Matthewson always takes good care of us!

Made the entire process very easy. The day we picked up our car we were in and out in 30min. They had everything ready for us.

It was the easiest purchase of a vehicle that I have ever experienced. Caleb and Scott were very personable, friendly, and answered all questions we had. I still cannot believe how easy and quick we were in and out with a new car! I have been bragging AND encouraging anyone looking for a car to go see Caleb and Scott. We will definitely be returning for future car purchases.

Very friendly, quality work and fair prices.And Yes ! I have already suggested this dealership to my friends and I would do it again.Number ONE in Cincinnati, Ohio.

Very professional. Very clean. No waiting. Fantastic. Thank you.

Easy to schedule. They were ready for me as soon as I arrived. Completed the service quickly and professionally. Great experience.

Scott is great to work with! He is very patient and makes sure you are completely happy with your new car! I would highly recommend someone going to Mark Sweeney Buick for their next car.

My wife’s truck needed her air conditioner serviced, they fixed everything quick, gave her a courtesy vehicle, which is awesome! Had her back on the road, real smooth, and extremely helpful

The sales team (Alex and Jesse) were attentive, informative and extremely professional. They were expedient in locating the car I wanted with the features I requested. They kept me informed throughout the process.They kept my budget in mind and found me the best lease deal.I recommended Alex to my friend who was impressed with my deal.Mark Sweeney is ‘customer first’ in all departments. I purchased accessories from the parts department and the team offered to put my mats in my Terrain.Great experience!

Purchased my 2012 Tacoma through Sales agent Steve Cox. Steve was very professional and pleasant to work with. He even offered for me to speak with the previous owner of the truck to answer any questions I may had.My only issue and the reason for the four star rating was not completely addressing my concerns about possible vibration issues with front brakes. Although they claim the brakes were verified to be just fine and checked by their service technicians, upon taking the truck to the Toyota dealership in Columbus they found the pads at their minimum allowable limits and the rotors to be warped and need replacing as soon as possible. I would have hoped the dealer had addressed my concerns and fixed the issue before I took delivery of my truck.

From the moment we walked in I felt that we were treated fairly and honestly and with respect. My primary salesman, Scott Sweeney displayed the highest qualities of character and integrity throughout the car buying experience. It is clear that he values honest business and fair customer relationships.

They treat you good

Brian was amazing. He made our buying experience so easy! I will buy cars from him forever!

I have been coming to Mark Sweeney for years. Dave in Service is Awesome. He is always willing to help and answer my questions. When I came in suddenly a few weeks ago my car door wouldnt close. One service person said I would have to leave it or come back tomorrow! Really with a door that wont close and latch? Dave saw me and came to the rescue. After a few looks and spraying some grease. The door was good as new. Problem solved in 10 minutes. He is definitely a keeper and I will always wait for him to take care of my service from now on. Kudos to his customer service.

They are always polite and friendly and as always do a great job in servicing my vehicle. I have had nothing but GREAT service / inter action with Mark Sweeney whether when we are purchasing another car or coming in for service. Thank you!

Scott did a great job at finding me the exact car and color that I wanted. We have bought from him before and he is such a great guy. Very friendly and knowledgeable. 10/10 would recommend him to everyone.

Altho it was an unusual case (replacing the car we had leased), Scott Sweeney was totally committed to answering our questions, providing whatever was necessary, and keeping us informed all along the way. We love Mark Sweeney Buick!!!

WOW, I cant express how great our car buying experience was with Mark Sweeney Buick GMC. We took our teen aged son all over Cincy shopping for a new vehicle for him and talking to salesmen. We showed up after hours to find Scott Sweeney still willing to show us vehicles. When we left we told our son not to get used to that great of service and NON-PRESSURE sales. We bought the perfect vehicle the next day and would make that 40 minute drive to buy from them again.

Fast , friendly, gr8 hospitality 👍😇

Had a warranty issue on my Yukon XL Denali. Originally went to Wyler in Florence, KY because it was closer. I will never go back to Florence after the awesome experience I had at Mark Sweeney. These guys scheduled me in, and got me in at the scheduled time. They also changed the oil for me while they were at it! They had me fixed and back on the road in less than 1 hour. Very professional staff and just a great experience. Will be going here for service from now on! Its a longer drive but worth it! Great Job Mark Sweeney GMC!

Took me right in and did my oil change and tire rotation in 45 minutes!

Fender install was fast and workmanship was excellent

They do a good job. But they raised the price from $65 to $77. That is to high. I enjoy getting it done there but the price is to much.

My appointment was made quickly and I was greeted by name when I arrived for the service. The staff made sure to let me know what had to be done and explained the reason. The car was washed and ready when it was time to bring the car home. As always it was a very excellent experience. Their service department is always the best. Sr. Kathleen

Kyle took great care of me and always does. I noticed when I got home one of the cosmetic caps on a lug nut had fallen off. Kile mentioned it was not uncommon and told me to swing by when I have a moment. Stopped in for a few minutes and they replaced the lug nut. They always provide great service and I always feel welcome at this dealership.

My experience is and has always been nothing short of perfection and professional service I’m a proud customer and I consider the Sweeney’s as family I’ve been a loyal customer for over 10 years and will always remain a loyal customer

Service guys are so knowledgeable, helpful and do their best to keep the price fair for the repairs. Highly recommend!

Today I purchased a 2019 Silverado from them. Absolutely the best experience Ive ever had with any dealership. Fair , honest and upfront with your trade in value , price of their vehicles. No back and forth 5 hours to figure out what you can afford. Told them upfront what I had to offer, how much I was willing to spend and the payment I was looking for. Came back with EXACTLY what I was looking to pay. Everyone I know looking for a new or used car will be sent here by me. I cant thank the guys enough for such an incredible hassle free experience. Thank you .

Yesterday on Sunday I did a drive through the parking lot I Decided to call in and ask a few questions I talked to aSales Person by the name of Kyle He was not that friendly I had to actually tell him that I was in the parking lot In my vehicle looking at cars for him to respond a little bit better Im not sure what that was about But I am a business owner In the community I own 3 Businesses in Silverton on Montgomery Road Im leaving this because We specialize in customer service in all of our businesses I would like to know if one of my staff members came across this way

Brian was very helpful! I love our new Acadia!

Mark Sweeneys was great to work with on our vehicle purchases. In fact, while purchasing one vehicle, we asked about buying out our lease on another one of our vehicles and they did it. We worked with Jesse Robinson and he was outstanding. He was timely and transparent with everything including price negotiating. The process was seamless and consumed very little of our time. Additionally, they have followed up with us multiple times to make certain we were and are satisfied with our purchases. They are a great family owned business that really cares about their customers today and tomorrow.

The staff at Mark Sweeney Buick and GMC were fantastic to work with. I have never bought a new vehicle before and Scott Sweeney and the team made it easy and exciting. They kept me in the loop on everything that was happening during my vehicle search. They explained everything very well and in a way that was easily understandable. I could not be more happy with my experience.

I began looking for cars months ago! I had some negative equity on my car and it was pretty difficult to get someone to finance me. I, again, was not sure what I wanted to be completely honest. I was told to look into a GMC and when I went to test drive the car, I loved it! I worked with Derrick and Brian and they were really great and very helpful. I would recommend this dealership to anyone looking to get a GMC. Again, really great service, really great vehicles. I was happy to with my purchase.

Great service friendly staff fair pricing .

I was very satisfied with how I was treated here. They explained all pricing and coats prior to fixing anything on my GMC 2017 Yukon. I worked with Casey M. In the service department. I have been to several dealerships both on east coast and Cincinnati area with several family members in the automotive business, this place went above and beyond. Could not recommend more. Thanks again !

I showed up without an appointment after my tire went flat after running over something on the road. They graciously made space to service my vehicle and arranged a shuttle back to my house when my tire couldn’t be replaced the same day and also shuttled me back to the service center when my vehicle was ready the next morning. I greatly appreciated their customer service.

Igor & the finance staff were very helpful in getting our purchase within our price point and also in making sure we were happy with the purchase we made. Very personable & no pressure whatsoever! Very satisfied 😊 Would definitely recommend & return for future purchases!! Thank you!!

I will taking card of. Thanks

Always a great service experience.

Great service from the beginning to the end.

Always professional and efficient. Love the car wash!

I would never go anywhere else! They treat you better than family! Go above and beyond! Brian Sweeny is great!

This is the third vehicle i have purchased from Mark Sweeney.We love the GMC Arcadia, the dealers professionalism, and theirservice.

Kyle and the whole service team do a great job. Everyone is friendly and helpful and Kyle makes us keep coming back.

Brian Sweeney helped me and was very professional and educated me so I could settle on the right truck for me. He kept me informed all through the process of waiting for my ordered truck to come in and gave me a full tutorial on all of the details on the truck when it came in. An excellent experience start to finish.

Xcellent service.Outstanding customer focus

My experience with Mark Sweeney Buick GMC and sales associate Caleb was terrible. Caleb provided no information about the vehicle or ask any questions about what I was looking for. He would not negotiate on price and would often try to use his lack of negotiation to try and sell me a new car or another model. His communication was sporadic and often confusing. It was clear that he had an agenda and was using his lack of negotiation to advance it. I would not recommend shopping here.

Best experience I have ever had leasing a car. Very informative and helpful. Stress free deal. Top customer service!!

Bought a 2011 Buick lacroose asked if it was leaking was told no by sales person Caleb .first day it rained found water on drivers side floor also leaking fluids under hood.I havent had the car for a week and my kids ride in this car. You shouldnt have to lie to sell a car. Thanks for the soon to be moldy vehicle me and my kids ride in Mark Sweeney. Edited my review.!!!!!! Just had the service department check for leaks they couldnt find any so at this time Id like to apologize . and I will do buisness with mark Sweeney again.

Financing agent was aggressive and rude.

We experienced the same excellent care that we always have from Scott Sweeney! This our fifth car we have taken delivery on and the sixth overall transaction. We go back because we Know we’re going to walk away Happy and a satisfied customer

They provide good customer service but I felt like my car was not taking care of. Took my car there on regular service check ups and still ran into issues.

The staff is always pleasant, helpful and get me in and out in a very timely manner.

You treated me like I was part of the family!

Always great service

The attention to detail, courteous staff, and the go out of your way hospitality is what brings me back to Mark Sweeney GMC Buick every time! With Steve Cox there is no doubt customer service is #1! Thank you so much

Extremely efficient and friendly.

These guys are great, easy to work with.

My experience at Mark Sweeney was great! The sales team, particularly Caleb, was friendly and very knowledgeable through the whole buying process. I would highly recommend to friends and family.

Kyle was great. Kept up with communications through the process.

They always take care of me and my vehicle.

The people is nice safety is first everybody is wearing masses service is fast had a recall on my Buick regal and they took care of the problem I will go back to them again for the good work good satisfaction ☺️👍

Just purchased a GMC Terrain, worked with scott, helped reaching out to other dealers to find the exact car we wanted . Overall was a delightful experience.

As always the team was great. Dave took the time to explain and show me an issue I was unaware of on my vehicle. I trust this service team. They have serviced my last three vehicles now.