Bought a washer and dryer and was very happy with the experience from start to finish. Kevin and Nicole were great to work with. Excellent customer service and product knowledge! Product delivered the next day and installed in about 15 minutes. Would highly recommend!

Update - Contrary, to the owner’s response below, there was no “very amicable resolution.” In fact, I received an email from the manager stating that the Appliance Loft feels they are “mostly not at fault.” I received a $270 credit and was told to find another installer to make the cabinet fillers that Matt Cline was supposed to make and never made. It doesn’t matter if the purchase was financed or not. The entire amount of the transaction was charged to the card in July and services paid for were never rendered. In fact, I did not receive any response or refund until I wrote this review and filed a dispute with the credit card company. And the leak was caused by the Appliance Loft’s installer, Matt Cline. The Indian Hill fire department was called to the house and confirmed there was gas leaking from the stove with their gas detection device. Again, I recommend others go elsewhere based on our experience.****I would not recommend buying anything from this company and definitely don’t have them install anything. On July 29, 2020 they had me pay in full almost $10,000 for a range, hood and dishwasher along with services for installation and cabinet fillers that were to be made. Everything was to be installed on October 21, 2020. The installation was a nightmare. Their installer worked on our gas line, charged us an additional $400 on the spot to work on the gas line, and caused a gas leak putting out entire family’s lives at risk. When we contacted him he did not respond and we had to call the fire department which confirmed gas was leaking from the stove that had been installed. The next day when the installer returned instead of apologizing he asked us “fun night last night?” He still has not taken any ownership for the problem and maintains he did not cause the leak. On top of that the installer never made the cabinet fillers we paid for in July and he just disappeared and never followed up. It is now the end of November and we still have not received the cabinet fillers we paid for in July. I have followed up with the general manager of the company and still have no resolution or update on when the cabinet fillers we paid for in July will be delivered and installed.

Patty @ the Appliance Loft is just fantastic. In a significant kitchen remodel where nearly everyone else dropped the ball - Patty and her team were a bright spot. We bid out our package to four stores - not only did AL have the best pricing, but Patty took great care of us all the way along through many delivery time changes. Thermador package is beautiful!

Customer service at showroom was great and then once they have your money that’s where the service ends! Warehouse staff were unnecessarily rude and made several comments that made it absolutely clear they did not want to help with the completion of my purchase. The older heavyset gentleman on the golf cart sent me off with the gracious goodbye “at least you got your stuff.” We love to spend our money at locally owned businesses but honestly I’ve had better experiences at Lowe’s. Buyer beware!!!

I got a quote from appliance loft because they said they would beat any competitor pricing. They asked for the competing quote then said they couldn’t beat it. They also reported the company offering the competing quote to the appliance manufacture. Appliance loft does business is a very dirty way. We will never go back. It’s also worth noting that we bought the appliances from the competitor.

My experience with The Appliance loft in Cincinnati could not have been better. I live in Columbus Ohio and I was looking for a Blue Star platinum range. No one in Columbus really sells Blue Star. I worked with Nicole who was fantastic throughout the entire process. I had a bunch of questions about how the convection works and about the burners and about what color red knobs were on Blue Star’s website. Nicole had all the answers and even tracked down the color of the red knobs for me. Initially, I had planned to call around to a couple places, but after talking to Nicole I knew this was the right place to buy my Blue Star. I was just some guy on the phone with a lot of questions and she treated me like I was standing right there in the show room. Within two weeks I had my Range delivered right to my garage.It’s refreshing to know outstanding customer service still exists. The next time I need an appliance for my kitchen I will Call Nicole at The Appliance Loft even if it means driving to Cincinnati. Nicole could teach a master class in how your employees win you customers for life.

Very friendly and helpful staff...they are very customer oriented.

Nice to be able to buy from a locally owned location. The prices were very comparable with big box stores and the delivery times available were better. The staff knew plenty of information about the appliances. I would definitely go back in the future as I have other appliance needs.

Weve been very pleased with The Appliance Loft! We had a difficult space and needed to replace our refrigerator. The Appliance Loft had just the right refrigerator for us. Its time to replace all of our kitchen appliances. The Appliance Loft sent out someone to measure and evaluate our space. Patty has been a joy to work with. We can hardly wait to get our new ovens, cooktop, and dishwasher. We will be recommending The Appliance Loft to all of our friends. The service is superb and the appliances are high quality.

I purchased Bosch appliances from The Appliance Loft and was extremely satisfied with the whole experience. The pricing, the product and the delivery were all 5 stars. I need a washer and dryer next and will definitely purchase from them.

In total we have outfitted 4 kitchens and 3 laundry rooms with appliances from the Appliance Loft and in each of these experiences we have received exceptional service starting with the picking of appliances through the installation and with any follow up service that may be required. The staff at The Appliance Loft not only knows the answers to all of our questions but also knows the questions the we didnt know we needed to ask. They are truly professional!

We love Appliance Loft, looking to make our 6th purchase soon

Their staff worked with us to pull off a great deal on a closeout Ilve Majestic. Have loved cooking with it these past two years. Would definitely recommend.

They are very professional and such. They cant beat prices at the big box stores of course but the superior product knowledge sets them apart.

Nice selection in the showroom but ZERO help from the employees. We exited the very loud elevator to the salesroom and neither of the 2 employees at the front desk even looked at us. We did an entire lap around the salesroom floor and still hadnt been approached by a worker so we decided this wasnt the place wed be buying from.

The Appliance Loft was extremely helpful during our initial appointment and upon the purchase of our new appliances for our recent kitchen renovation. Patty was very knowledgeable and quick to respond to any questions that we had via phone and through email. After the appliances were delivered and installed we noticed an issue with our new Fisher Paykel refrigerator making an extremely loud noise.We called to inform them that we were having an issue and Patty contacted A-1 Appliance and a repair person come out in a timely manner. He determined the compressor to be the issue, however he wanted to get a second opinion. The following week the second repairman agreed and concluded that the compressor needed to be replaced. After giving this some thought my husband and I both agreed that a new refrigerator should NOT require a compressor replacement and did not feel comfortable with this resolution.We contacted Patty again by phone and through email to inform her that this was not a viable solution. She replied and advised us that she would speak to the manager and would be in touch to provide a few options to remedy our issues. A week passed and we did not receive a response. We proceeded to follow up again and attached an audio/video clip as the problem seemed to be getting worse. We made another phone call and she was out of the office, we were told she would return our call the following day....still no call.Another week has passed and we still havent received the courtesy of that return phone call. We have been dealing with this issue for over a month now while continuing to tolerate an expensive noisy refrigerator that is not working properly, with no resolution in sight. Needless to say we are not happy with the purchase of our Fisher Paykel refrigerator from The Appliance Loft and are even more frustrated with the customer service we are receiving. We are very disappointed with their lack of communication and follow up on this matter. I would consider going elsewhere to make your appliance purchases. They were great on the front end but sure are lacking should a problem arise.

Thank you to everyone at The Appliance Loft especially Patty and Rick. They made a kitchen remodel fun and an incredibly smooth process. The Thermador appliances are amazing! Now if only I knew how to cook.

Excellent selection of major appliances. Helpful and knowledgeable salespeople. Worked with our designer/remodeler to attain the perfect kitchen for us! Would definitely recommend. A+

Appliance Loft is the BEST! I would recommend them to anyone! Outstanding customer service, friendly knowledgeable and helpful staff! Theyre Awesome!

Great showroom with a lot of options. Very friendly and knowledgeable staff. Everything was delivered in a timely manner.

Very good experience. Knowledgeable sales, high quality install. A unique and pretty cool showroom for high end appliances.

Very good customer service. Very knowledgeable

Impressive showroom and knowledgeable friendly sales. Adam Dahl sold us Elux W&D - satisfied. No problems with delivery and set up.

Just starting our search process. Very knowledgeable about the product lines and their models.

We stopped in there this past Saturday 9-15-2018 to look at Washing Machines and were completely ignored. We left when we were never asked if we needed assistance. We will go somewhere else to purchase our Speed Queen washer.

Upscale, trendy, and cool appliances at good pricing. I bought a super cool multifunction microwave with combination convection steam cooking that I love.

They have really good prices and a nice sales team but I have to fail them on delivery. They called to confirm the delivery time in the morning. I confirmed and told them due to being out of town my contractor would be onsite to receive the items. Appliance loft delivery then called me 2/3 of the way through the delivery window to say they could not make it. I was paying my contractor team to be at my house to install appliances and everyone else made their time. The appliance loft employees were completely unapologetic about my incurred costs to have my contractors wait around again. They should have immediately offered to cover the cost. I gave up on their delivery service and am paying my contract to get the appliance from the warehouse. I doubt they are honorable enough to refund the delivery fee I had pre-paid.

Best place to get Appliances very helpful.

No prices on the website makes this whole thing feel scammy...

Great showroom, quality sales staff and ownership

Excellent showroom with a knowledgeable and friendly staff!

They have five pages of air conditioning units listed on their website. I called for pricing...they dont CARRY air conditioners.Based on that ALONE, Ill never give them my business.

Good people

Best Appliance Store in Cincinnati