Took my Subaru Outback in at 1000 Tierra Del Rey off H Street in Chula VistaCa. for maintenance . The front desk service writer LIZ was very professional in customer service in getting my Subaru checked in. She explained to me about the work that was going to be done. The other front desk service advisors were also showing great customer service. I picked up my Subaru later and my Subaru felt better driving thanks to the mechanic that work on my Subaru. I request that the regional manager of this Pep Boys be notified and visit the Pep Boys store to let them know they deserve a 5-star grade for their workmanship and customer service…..thanks….😊👍👏

So appreciate their service. Took care of a dragging plastic shield and gave instructions on where to get it fixed. Customer service top notch.

I used to use Costco for my tire rotations and tire replacements. Its a lot more convenient to be able to get your tire rotation oil change and all the other maintenance of your vehicle done in one place that you can trust!

Staff was very courteous and knowledgeable. I appreciate the service.

Really appreciate the quick service… the bus is driving great!

Went in for break service. On Saturday. Ended up getting a tune up, spark plugs, oil,transmission oil, 620$ worth of service. Car came back with check engine light, engine is bouncing and Jerking, called sunday they couldnt take it. Made an appointment for Monday they did not honor it was told to come back Tuesday. They damaged the car now giving g us the run around.Dont waste your time and money with these clowns. Horrible

Very polite and professional. Quick service and I got a discount. Thank you. Barbara Mann

It took Pepboys three visits and four phone calls just for them to tell me they dont know what was wrong with my vehicle. It took Penske Honda THREE SECONDS to figure out what the issue was. Never going here again.Edit: I forgot to mention I had called them multiple times for them to send their diagnostics to my warranty providers, and they never did. Such a waste of time.

For years I was driving with used tires so I decided to get 4 new tires they had a special, I got the 4 new tires, plus FREE installation, FREE Alignment, plus a lifetime warranty as long as the tires were within the 75,000 mile lifespan for only 510$ and I got the highest quality tire available , all of the staff in the front desk were really professional especially Ricardo and Adrian they had a overwhelming amount of people to help but still performed accordingly.If your getting any work done on your car I recommend making an appointment you’ll save yourself a lot of time not only that but it helps out the employees as well. I will definitely be back to Pep boys in the future.

I walked into the Pep Boys yesterday to buy some parts that I need for the car. To my surprise the sales floor was closed off and only the service desk for auto repair was manned. Looking over the awning, all the racks that held the product were gone and the floor was empty. I looked online to review the hours of operation before I left the house. And nothing was mentioned of the change. Update the website to inform any walkin customers of the change and if and when the sales floor will be re-opened.

I’m a continuous returning customer. Kudos to the Service Department; Alex, Danny, Ricardo, and their manager Mario. They are friendly, professional, and provide awesome customer service. If I ever have any issue I feel comfortable bringing it to their attention. Their service department team actually listens and are willing to go out of their way to help resolve. This location does a great job following COVID-19 guidelines and I like how they’re open 7 days a week!

Went in for a punctured tire repair and rotation. Took a little over an hour. Very friendly staff. However, when I received my vehicle back I realized the rotation was never done. I know this because the tire that was punctured had wear on the sidewall from driving while deflated. This tire was in the same location it was before the “rotation”. I called back to get it fixed and they said I’d have to drop it off and wait because they were busy. I shouldn’t have to wait for service they put on my receipt as completed. Very shady business for them to lie about the work they’re doing and people are paying for.

Always on point and great customer service. I wouldnt go anywhere else for my car needs. Sometimes they get a bit busy, but thats understandable considering they do such a great job. Kind, knowledgeable and professional.

Great customer service. Work on truck was exceptional.

The Pep Boys on H st is amazing. The staff is friendly and very informative. I will definitely return and definitely recommend this location!!

I came in for a simple vehicle inspection. I been there several times before with no problems. This last time I was attended by Pep Boys Alex. Hopefully he was just having a bad day because I did not feel welcome there. I made an appointment online through car advise and it seemed like the right paperwork was not there so we had to call Car Advise again and cancel that appointment. It all got done but it was like I was pulling his nails. He did his job thus the two stars but courteous, welcoming he was not. Hopefully if I go there again I will be helped by someone else.

Made appointment for an oil change. Showed up 15 mins early, but car not serviced until over an hour later! No reason, no warning, and NOT busy! Alarmingly, their computer system advised 16 qrts of oil! 16!!! I recommend 7, per the owners manual! BUT!!! The guy who did the work, decided to fill.....10 qrts, all on his own! Oh, if you like your vehicle covered in grubby, dirty, oily hand and fingerprints, then this is the place to come! So, I just got the hell outta there and went straight to the dealer! Ill never come back here for service...!

Very rude and inconsiderate at the service department! I have been coming to this Pepboys for years. I recently moved back to Chula Vista and wanted to ask the guy at the service department a question. He (Alex) didnt acknowledge me for a couple of minutes while he was talking to another technician. Alex then told me it would be a couple of minutes. I waited patiently at the counter while he typed away and ran back and forth between the service garage. I finally just gave up and walked away. He never said anything. I then went to the parts department to purchase a battery. As I was talking to the clerk, a mechanic jumps in while I was mid-sentence and strikes up a conversation with the clerk. Visibly annoyed, she asked him to talk to her later.

Awesome!!!!!! These guys were professional and got my car going and went the extra mile to replace my daytime running lights that were not on the list of things to do, but need it to be done.

I had originally took my car in to have a nail removed out of the tire and plugged. They put in a plug but the air continued to leak out of the tire day after day. I returned on 4 subsequent occasions and was quite frustrated by being told I would have to wait an additional two and a half to three hours to get it properly fixed each time. After posting a one-star Google review the management contacted me. They put me in touch with the service manager Mario. Mario contacted me and told me to come in and they put me ahead of the line and properly repaired the tire in less than 15 minutes. Thank you Pep Boys for considering the circumstances and putting customer service 1st, Especially for a customer that had already paid. Making an exception and correction to satisfy the customer goes a long way. Thank you.

Had the oil in my truck changed here and thought they did a fine job. Service desk was courteous and professional, and the price they charged was very reasonable.

They are fast ,and so helpful. Ill always go there for my car needs....

Great, professional and friendly staff

Lots of parts to choose from. Tires and service for your car at reasonably prices. Good customer service.

They were great, fast and friendly. Reasonable prices and went above and beyond unlike the my pillow guy who got banned from Bed Bath & Beyond

I have not got work done here yet but Jesus in the service center was extremely helpful in information on my alignment and what I need to do in order to bring it back for them to dial in the alignment. So that was extremely helpful and I just wanted him to know that I appreciate that! plan on coming back in the future for work

Great customer service! Quick and easy! Short line, and the place was really clean and organized. Excellent!

The staff has always been very helpful and knowledgeable. Sometimes busy and hard to check out, but overall they take pride in their work and are helpful when you need answers.

Dropped off my car for an oil change. Once it was done they gave me a receipt with the wrong mileage 100k+ when the car only had 60k, they also forgot to put a sticker on the windshield for the next oil change and my passenger seat was all the way leaned back for some reason. Attention to detail is nonexistent in there. And if you want to keep a record of your vehicle dont come here.

Last year I purchased tires (and warranty) at Petboys. Yesterday I got a flat tire and brought it in for repair. They repaired the flat tire at no cost, but charged me $10 for replacing the spare tire back where it belongs (it stores underneath the trunk). Why is there a charge for this??? Shouldnt this be part of the service??? This is the last time I purchased tires here!!!

Went in for a battery check since i kept having to jump the car every morning for a couple days now. Alex was the person who helped me out. He was really helpful and was quick about it as well even though he was already busy. he changed my battery for me and i was on my way in about 30 minutes. Thanks again, Alex!

Always professional, always on time. And COVID safety precautions in place.

Got an alignment done and was in and out within an hour. Make sure to schedule an appointment before you go in.

Great customer service!

Yesterday I got my back Rotors and break pads done by Luis and Chuckie. They were efficient, communicative, with quality work with a reasonable price they took they also gave me a 40 point inspection throughout my vehicle and notified me on everything else that they believed needed addressing.Thank you Pepboys for the amazing experience!

Had a problem with a jammed caliper mount bolt and they had it removed in 25 minutes! Thanks Pedro in Bay 6!I was also able to get the replacement parts I needed there too. Everyone is helpful and courtesy. Been there multiple times and have always been treated good.

Art is an amazing human being. After dealing with him, I quickly felt welcome & helped, he gave me all the options and services the store has so I could return back and I did. I told him that he honored his name Art by his art of providing great customer service!! Thank you!!

Staff was nice & helpful, but I knew checkout wasnt going to be smooth when I saw that the same couple I saw standing at the register when I walked in was still standing there when I was ready to check out. It was at least another 5 mins before they announced that th ront register was down & moved the whole line to another one. No ones fault really, but it was pretty frustrating.

Great service on my Lyft inspection from Danny. Always so helpful at this location.

Team was professional & worked efficiently. Ricardo is a great help!

They did well this time.

I went in to replace the front rotors and brake pads on my 2016 Audi A3 because they were just terrible and neglected. Me being partly to blame. Thought the price was gonna be over the roof but it cost me almost about half the price than what the dealership wanted. And pep boys offered me a $60 rebate. So I was definitely pleased by the work and customer service pep boys did on my car. 5 stars to the Rancho Del Rey store! Thanks

Called to make an appointment just now, ay Chula Vista Broadway store, phone rang and rang, but after 7 minutes I gave up and called the East Lake store. They answered right away but said their AC guy is busy and to call back Monday. There are other people who work on A/C systems folks.

Firstly let me speak on the positive. Gustavo was very professional and knowledgeable, he had an answer for every question I asked and even pointed me in the right direction.Now: The man whos name is Art is extremely rude whether its on the phone or in person, he is standoffish and gives more than enough attitude. Additionally, I requested my fluids to be topped off after my services were complete (which never happened), and then when I asked Art if I could have my Coolant filled up because I have power steering fluid etc. in my garage, he told me, just go home and fill it with WATER, thats what wed do anyway,Pure and absolute unprofessionalism at its finest.

Brought a battery in after car wouldnt start and they tested it for free and determined that the battery was fine. The staff were very helpful and pleasant. Definitely secured my patronage.

Awesome customer service, I walked in today & was able to set up an appointment for an oil change & fluids inspection for tomorrow. Went to check oil pressure before leaving the store, turns out I need a new intake for my engine, theyre going to call a dealership to make sure that also can be taken care tomorrow as well

Parts service was great. Great attitudeBUT here’s my experience with service.I changed the radiator top hose and thermostat at home. My car kept overheating so I took it in to have the “experts” look at itAfter some time I got my call. They explained I needed new thermostats and radiator for $990Said no and picked it up. It stopped overheating. Turns out they let the air out of the engine when they pressure test it and that’s all it was.Took it to the dealership to be safe. They said they found a leak but it was because of the clamps I put on. It needed the hose clamps it comes with and haven’t had any problems at all in 2 months.I wouldn’t trust their service assessment anymore, just trying to upsell like crazy

Id been to another store earlier in the day but it didnt have any of the filters I needed. But guess what? Pep Boys had them!! So glad I came here tonight. In hindsight, I should have come here first! Understaffed tonight but then again not too many customers anymore by the time I got here. However, I didnt have to wait too long and within five minutes was soon happily and very courteously taken care of. Will I come here again? Absolutely!

Today August 21st 2018. I took my car early in the morning at 7:45 a.m. . I didnt have no appointment but they took my car right away by 8:30 already going to diagnose that I have a bad battery. It was replaced and I was out the door by 9 30 a.m. or before that. Customer service was great..highly recommended.. young lady on the front desk was great thank you

Service was lackluster, but I found what I needed.

Went in for an scheduled oil change and one of the guys behind the register came up to me and said that my car needed three different parts cleaned, air filters I guess. I asked how much extra it was going to cost, he said $40 and I agreed to have the parts cleaned for that amount. When he called me up to claim my keys and pay, the bill was rung up to $136, with an extra $80 fee that I’m still not sure what for. It was listed as a brake fluid package and after asking around I was told that it’s completely unnecessary to change or mess with, unless you absolutely need it done. I did not need it done. I only wanted a simple oil change, nothing more. I do feel that I was taken advantage of because of my lack of knowledge when it comes to cars and also because a lonely girl in Pep Boys probably is an easy target for a scam.

The jury is still out. Ive used them once and feel like the price was over the top. I was in a pinch and didnt have time to comparison shop. They did what they said they would though.About 20 miles after I got my car back my thermostat went out. When I took my car back to them they replaced the part at cost. Im mentioning this here because its quite the coincidence.Their saving grace is their customer service. Caesar is a great representative of the Pep-Boys brand... Give that guy a raise!

Great service and Art knows his stuff.

Prompt, courteous and extremely helpful. But, always filled appointments. Good sign of good service and reasonable prices. Still a much better option than dealing with dealers and overpriced service and parts.

Very efficient with time. I had a good customer service experience

Disappointed about service

Good service and decent prices. And they are close to home!!!

Worst Auto Repair Experience Ive Ever Had...Took truck in for simple alignment. Was called two hours later that the truck s clutch was slipping, and the mechanics could not get it into gear. I told them, everything was fine (and had been fine) when I drove it there and that the clutch had been replaced about one year ago. I asked to please have the supervisor try it and call me back... No call back. When I called back, about an hour later, they told me that it was stuck. As I was not understanding this (how could the clutch have broke since the time I dropped it off?), and being upset, the mechanic over the phone told me to come down and watch the video of it as it was up and down from the hoist, and they could prove that they did not break anything. Huh? How did the truck get on the hoist if it could not be moved? I went down, picked up the truck, without the alignment being performed, put it into gear, and drove home. Clutch is fine as it has always been, but now the right front ball joint shakes as the truck turns. Very Very suspicious. They ll be hearing from an attorney after I get the repairs done somewhere else.

Had an appointment at 11am for differential fluid replacement. Drop the car at 1050am but wasn’t taken care till 1220pm. I was informed that maintenance for that usually take 1hr30min. 1star because the customer service didn’t even bother telling me that it will be awhile till it will be taken care off. It’s an appointment not a walk in. Please inform your customer ahead on time!!!

The first time I went to Pep Boys was all I needed to decide this was my place from now on. The auto repair service center was clean, and organized. The customer service I received from start to finish, was better than any other (similar) repair shops.The moment I walked in I was greeted. The cashier pointed me in the right direction without having to ask. The line for the service department was short, and about a 10 minute wait. I didnt mind because it was obvious the service reps were undermanned, which was not their fault. I watched 1 person help the customer in front of him, apologize to the customers waiting, and answering multiple phone lines, while still maintaining professionalism, and calm demeanor.Each customer received his full attention, and I felt like he truly cared and not just blowing smoke in my ear.Every visit after the first was the same experience. I received excellent customer service from every employee from the repairmen/women in the back to the cashier in the front. I will always take our vehicles to this Pep Boys, theyve won me over with real customer service that I rarely see anymore.One last thing, their rewards program is awesome. Every service or repair on my vehicle and every material purchase I make all count as points. So far Pep Boys has sent me a $20 gift card for their store along with valuable coupons and just yesterday I received a $10 gift card. The gift cards can be used for service or products which is cool. Who couldnt use an additional $30??

3de time at Pep Boys. Always so unbelievably disappointed. Told me my oil change and brake replacement would take 2 to 3 hours. Its been 5 and half hours and I just rang to hear how far they are, to be informed it will still take another 30min (hopefully)...

Very helpful employees and they have pretty much anything you need for your car

Very reasonable oil change service.

The service guy Jose Vega lies straight to your face and when you call him out with facts he will change his story. I dont have time for lies, I need that time spent more productively, like fixing my car. Never going back to that lazy store.

Alex and the rest of the employees are very courteous helpful and have a great attitude. Alex help me with any questions I had in a very Conway even though he had two lines on hold. Very patient and I do appreciate that, great customer service

I went to drop off some used oil today. while pouring it into the recycling vessel, I spilled some all over the floor. The tall young man that was working in the back that brought the vessel too me, helped me out and told me not to worry about it. and even gave me a plastic cover for my seat since I spilled some on myself and on the outside of the container I had used oil on. This meant a ton to me. He was patient and understanding and I appreciated it. Oh and it was towards closing time so huge kudos for not making me feel like a douche for the spill. I will go back to this place over AutoZone just for that kindness that was shown to me.

Oil change done quick. Friendly employees. I really like the little waiting area for the coffee.

Made an appointment for a simple oil change. Said it would be done in 30 minutes... its been about 90 and they are barely looking into my car. Do not waste your time here

Just got air in tires, I would recommend

I was from out of town, and my brake light was out. I bought the light and Issac, a sales associate whose wife is in the military, graciously changed the bulb and I was on my way in ten minutes. His service was definitely over and beyond expectation. He is a great employee who should be appreciated by the company! Thanks Issac, and I hope I remembered your name correctly. Go Aggies!!!!

Honestly, I forgot PepBoys existed.I came in decently late at night (probably like 20 minutes before their closing time) and I had a tire running on pure hope and fixaflat. I asked what my options were and the staff looked defeated knowing they had one more costumer, however, they patched my tire in about 5 minutes flat. It was excellent service at a super inconvenient time and thats what good costumer service is about.

Absolute bad service!!! They act as they are doing you a favor when you are paying for a service... Don’t trust them, will have to go to a different pep boys only because I paid alignment service for a year... first time I deal with pep boys and last... people do yourself a favor and research before taking your car to a pep boys... As you can see most of the pep boys in San Diego are at around three stars out of five in rating, so something is definitely flawed in the way they do business... pep boys don’t bother to reply. I hope you guys go bankrupt... very expensive and poor service...

Solid brake job. Fast, competent, straight forward service. They even took the time to ensure I knew how to receive the rebates on my parts. Everything you would want in an auto shop.

Ive spent hundreds of dollars in tires for my work trucks at this place but as of today I will not spend a single dollar at this store. I own an Air Conditioning business and I know how important it is to have good customer service. The 2 people I spoke to this morning left a bad taste in my mouth. The name of one of this two is Mario. Mario, if you read this review please try to understand that you little attitude can be transmitted over the phone. Please try to be humble and patient with your customers. It doesnt matter how many years of experience you have, if your a manager, supervisor or something else, be humble.

Almost everything you need for your car or truck is there. Clean building and items are easily obtained or the staff there can get it for you. The shop out back is always busy and doing there part to keep your maintenance of your car up to date.

Top notch staff, willing to go above and beyond the normal level of service.

I needed new wiper blades and called ahead of time so it could be as quick as possible. Previous experiences had me not wanting to go back UNLESS absolutely necessary. THIS is because cutomer service WAS horrible for many reasons I wont go into...because this review is to talk about the DRASTIC IMPROVEMENT of EXCELLENT!! CUSTOMER!! SERVICE!! I recieved today. I was escorted in...escorted at check-out...and escorted out the door to the service deparment to have my wiper blades installed (in less than 5 minutes)...huge pleasantly surprising experience compared to my previous (multiple) experiences of standing and waiting to be noticed at check out...wondering if anyone worked there. PLEASE RECOGNIZE Genevieve and Martha (could be pronouncing wrong :/) for a great job of accomodation, friendliness and seemingly effortless courtesy that changed my opinion about PepBoys. I WILL , (and have already) spread the word that PepBoys has recognized the need to choose talented customer friendly associates!! I will no longer avoid this location, but in fact will visit more often!!

You typically hear bad things about Pep Boys, but this shop is great. Timely service, fair prices, and decently accurate estimates up front. Great place for more advanced jobs you dont feel comfortable doing yourself.

Store has gone down hill , use to be awesome , ordered parts online for pick up two days in advance. Took longer to find th the parts that were prepaid then if I would have just walked in and got what I need it 45 minutes in store for them to locate what was already paid for in should have just been Grab & Go dont waste your time ordering in advance because youll be there longer also associates attitude was not typical of Pep Boys

I don’t why a guy named Art gave me a bad attitude and I felt like he was only trying to up sell me instead of helping me.

This place continually disappoints. I called to find out if they could do an oil change and they put me on hold assuming they were checking the schedule or something. After a few minutes i drove over there but kept the call going. When I arrived I asked in person and they said they could not do the oil change. I then asked why they couldnt just tell me that over the phone instead of keeping me hold for 12 minutes. The guy just shrugged and said they are busy. These guys make the worst excuses. They are consistently late and they dont keep thier word. If you make an appointment they act like your a walk in when show up. The only reason I even try to put up with this place is because I live close to it, I have 55 dollars in credit, and most other auto places arent much better at customer service. I also dont like to give bad reviewed based off of one bad experience because it could be a fluke, but I am quite fed up with this place.

One of the mechanic today was very rude and sarcastic when asked a simple question as to what caused the flat tire. I was expecting him to tell me if he saw a nail or a screw that punctured the tire. I didn’t have the chance to check myself yesterday that’s why, and since he was the one who worked on my car I thought he would know. His reply was “ Oh I don’t know, we’re mechanics, not scientists and we don’t have a crystal ball” Disappointing. This guy needs to go get a customer service crash course.

Big store, excellent service. I will be going here instead of where I used to go, which was Autozone.

I set up appointment to get my brakes done . I called and said that Ill be a couple minutes late so when I show up the guy told me that the car will not be seen until 1 hour and 45 minutes later. This came after the attitude that I got from Mr. Art about when I asked questions about the receipt that He he told sign. so I asked to speak to the manager who was Mario he has the same attitude and said the car wont seen until an hour and 45 minutes. so after that I called the Pep Boys customer service to make a compliant. I was told I would get a call back within 48 hours I didnt get a call back in 48 hours so I called them on day three to find out that they said that I showed up 45 minutes late and that was the reason that I couldnt get a solution to my problem. The alignment that I got was great. The guy I think his name is Juan is the only one I believe that has any customer service whatsoever

Good store with friendly staff. Parking is easy and I can get in and out pretty fast. Prices arent the lowest but they are reasonable and they carry specialty items that Wal-Mart doesnt.

A solid place. A well stocked inventory and communicative staff. Took my car to get an oil change and was out in an hour. Disclaimer: I am not well versed in car maintenance and repair. Your experience may differ from mine.

Good and fast services!

Pep boys did me a great service and offered me a great package. They gave a 30% discount on conventional motor oil change service as well.

Weird vibe in this place. You pull up, none of the techs even acknowledge you exist. You go inside to talk to their service people they dont acknowledge you exist until youre the next person in line. I came to get my tire fixed but they took 2 hours to do the job. Two hours to plug a tire is BS. Its literally a 5 minute job. I used to work in a shop. These guys lack customer service skills. They close late so thats a plus. But geez. Greet your customers and organize your jobs for efficiency. I couldve pulled in to so many other shops that wouldve had me back on the road in MINUTES. Goto another shop unless u want to take a 2 hour nap for a battery change or tire plug. If theyre all closed then settle for this place just bring a pillow.

I always get great service in and out. I havent used their mechanics, however inside the store needing help to find something has always been good

Fast and friendly service

I had a horrible experience with this place. I took my car in for a tune up and was quoted $250 dls. When i went to pay my bill they were charging me $500 dls. I was able to get the fee reduced to $300 dls since that was all the money i had with me.Also they said i needed a new egu vacuum for my car and again quoted me $500 dls for the work to be done. I left and i went to Mikes auto repair on 3rd street in Chula Vista and i only paid $180 for the entire service to replace the egu vacuum.I think Pepboys are a bunch of Crooks find another reputable and honest Auto Repair Shop like Mikes auto repair.

Had my vehicle inspected today everything turned out great we appreciate the location nice place and I heard services nice price I got some really great deals car products both interior and exterior

My battery had died and I asked if they could check it to see if I needed to replace it a first they said it would take an hour till they could get to it but I didnt really have time to wait so I started to go to my car and the guy came out and had one of his guys check it for me right there on the spot I really appreciate it.

Took my car in bcuz it kept stalling on me. Made a 8am appointment for diagnostic check. When I got there the guy told me they only had one guy that does diagnostics and he doesnt come in until 10am. So I had to leave my car and have my son pick me up. While waiting outside an older gentleman asked me why didnt I use their free shuttle service. I told him I didnt know about it. Nobody had informed me. I called 6 hours later bcuz I still hadnt heard from pep boys. The guy told me they were really busy but my car was being checked and they would call me back. He called me an hour later to tell me nothing was wrong with my car. The next day we were heading to Disney and my car broke down twice. I called them back and I was told to bring it in Monday bcuz they wont be able to get to it until after the weekend. Ended up taking it to a reliable repair shop in spring valley.The guy at pep boys talked to and treated me like he hated his job. Not helpful at all. Not friendly. Didnt inform me or offer the shuttle service. Pep boys has gone down the drain. I wont use Pep boys or recommend them to anybody.

Thanks for the service, Alex! if you plan on getting an oil change, I went to Pep boys and just walked over to the nearby theater to wait. My car was ready right as I was about to step out and the service was great.

Ill blame lyft for choosing this location, but very undesirable service. I call ahead to ensure they could do vehicle inspect on Sunday (yes they say), and then I drive all the way down and the service rep says oh no youll have to come back tomorrow!! If I were lyft, Id consider the other Pep Boys on Broadway they were much more professional and committed to their customers.

Service crew very nice and helpful!!

I called to make an appointment and whoever answered the phone (we didn’t said his name) hanged up on me. Terrible rude maybe because I have an accent. I have been a client for a while from Pep Boys in Phoenix AZ (Ahwatukee) and I have been in this location before. I never was treated in this way. I called back and tried to talk to a manager and the manager was out looking for parts.

Not bad convenient friendly staff. Supporting local business