A wonderful man the professional salesman Tim is!Tim goes above and beyond to accommodate customers and is very understanding with the buying process, when dealing with a family.I like the fact that Tim communicates through the buying process and is willing to get to know the customers.Tim will stay past his shift, answer any and all questions, do whatever it takes to get an answer for a customer.We purchased appliances (fridge,stove, dishwasher) for the kitchen and washer/dryer; I had also purchased a lawnmower.I would absolutely give Tim a 5 star review, I would even give him a 6 star review if I could.

Not helpful, directed me to parts # & talk to themBut called them earlier & they dont answer

Great place to buy appliances great slection and prices are good to.they have no problem with returns.

This is more of a review about Sears in general. Purchased a refrigerator in Sept 2019. Fast forward to December 2020 and the fridge is not working. I call for the warranty and get the run around but eventually get the tech out to diagnose the fridge who ultimately defects the fridge for a replacement.Ordered a new fridge on Dec 30th 2020 and was told it would be in on Jan 6. Jan 6 rolls around and was told not until 1-29. Got called today and now being told the replacement we ordered wont be in until 2-12. Mind you we have now been without a fridge since just after Xmas. Trying to work with the warranty dept to get a refund for the whole purchase but now Im told that is not possible because they supposedly have an equivalent replacement but I still have no fridge. Yes, I should have read the fine print.When talking with the warranty people was transferred no less than 3 times before talking to somebody who ultimately encouraged me to spend another $2400 purchasing online. Doesnt make any sense.Sears has the worst customer service and product support EVER! When asking for a manager I just get the run around. I dont fault Sears Hometown per se but theres HUGE disconnect between the store and purchasing online.The only gripe I have about Sears Hometown, is given these manufacturer delays, maybe they should add more delivery employees, creating more jobs, rather just delivering on Tuesdays and Thursdays.I call the store and am only told I can come in and find another equivalent, which would still give us no confirmed delivery time.The only thing people are telling me is all of these delays and issues are due to COVID but COVID does not mean you have to have shotty customer service!Update pending....So as of 02-04, I finally received my fridge. After a lengthy conversation with Adam (owner) and him working diligently to locate a fridge, he was able to get us one and got a delivered as promised. I truly appreciate Adams candidnedness and transparency. After his explanation and willingness to go the extra mile to satisfy a customer, I am bumping my rating to 3 stars. I hope this new fridge will work out better than the original.Thank you Adam for working so diligently and going the extra mile! We appreciate it!

Not very helpful. Couldnt find a part I needed. They were suppose to call me with info and never did.

Needed a simple Craftsman mower replacement blade. Website stated they were available and luckily on sale. Could not find one at the store, however, but finally cross-referenced to another number. The sale price was from another store in another part of the country despite putting in my current zip code. Bought blade at full price, found out it was not correct. Took my original blade in and matched it up. Price was less, but unfortunately, no refund of difference was possible they said. What?!? The experience was awful. Website does not give accurate info, process does not allow fixing their errors. Next blade gets ordered on Amazon where itll show up the next day and be correct. If not, order will be corrected instantly, re-sent, and money adjusted without hassle. Theres a reason why Sears is losing the battle, they arent fighting.

Great service. Staff looked up part numbers for me. Thank you!

On Sunday, Nov. 5th my wife and I stopped in to look for a dryer. Jennifer Wilson did a FANTASTIC job taking care of us. She did not pressure us , nor did she try to up sell us to by something we didnt need.She was very pleasant and informative.She waited on another couple and us at the same time and was great!!We definitely will come back because of her.We are glad there is a Sears Home store in Chippewa Falls.Thank you,Jim

We purchased a lawn tractor for my mother-in-law here recently. The sales lady was very knowledgeable and pleasant. She helped us narrow to a model fitting our needs well and we are very happy with the purchase. We definitely will continue to recommend them to others. They had a great selection of products also.

Good store and nice people. And good products good prices in nice people. And if you have all the planes as you need to get rid of you can take him to the dumpster outside the store theres a metal toys dumpster where you can donate your pliance

Staff was friendly and knowlegable. They carried all the top brands for appliances. We bought four appliances and put them on the Sears Card. I was surprised with how low the payments were even when we bought so much. My kitchen looks great now! Plus I had a little left over to buy a leaf blower.

Love this place! We got whole new stainless steel appliances for our kitchen for $2000 - WAY less than we thought we would have to spend! Also very friendly sales staff and the delviery of our appliances went very smoothly.

Amazing store with very knowledgeable staff. Always have what you need or can get it. Best manager who will go above and beyond for her community. Stop here first!!!

Nice but not very helpful

Purchased a dishwasher several months ago. Very happy with our purchase. Great service, very nice selections to choose from, and very knowledgeable sales staff.Will buy from them again

A lot of great products in store. With great products come high prices though so be prepared to spend. Service was awesome.

Jennifer is a great manager and sales person. Helped me find what I needed, and delivery was smooth, no issues. Give this store five stars and giver Jennifer a raise!

Had floor models to sell but had to wait for them to ship from other area. Just generally annoying. If I wanted to wait I would order online, which is what I did from someone else for less money. Guess their loss and my gain.

I took some craftsman hand tools there to get exchanged today. I was talked down to, treated like a child, scolded like i havent been in 40 some years, cursed at and just completely disrespected. I was instructed by a employee/manager that he has 18 years of experience and knows what is warranted by craftsman and that he would not expect certain damaged tools . I was prepared to purchase more hand tools when i was at the store, but decided that i would rather go elsewhere to purchase them. I will not EVER set foot into that store again, and will do what i can to spread the word about this experience.

Nice clean store. Staff was helpful and I found what I needed right away.

Plan on getting ripped off by tempo. Plus!!! No parts available for craftsman pro tractors! No snowblower attachments being sold anymore and other accessories.

I had a part on my trimmer that needed replaced I was unable to find my receipt . The owner and his staff went beyond what is expected to look up my receipt and get me my new part. This day in age very refreshing to find such good customer service.

Ive been here twice now and I dont think anyone works here. Finally gave up and went to eau claire.

Great staff!! They take the time to find out what your needs are and match a product to fit what you need. Never any pressure to buy something you dont want.

Great staff!!!! Very helpful and knowledgeable of the items they sell and great prices I would recommend them to everyone

Nice variety/good selections for a smaller store

Nice friendly people quick in and out noone trying to up-sale me something

Very friendly and personable staff! No pressure sales and great pricing.

Helpful, knowledgeable service. Professional, prompt installation and removal of old appliances, too.

Great store , love that they could answer all my questions

Very good experience with this store.

Very helpful staff and glad we have a local store!

Very helpful. The whole staff jumps in to get you what you need

The workers are very helpful and quick and answering all my questions

Very helpful employees may not be in business anyMore due to Sears closing its doors

Very knowledgeable! Great service

Didnt have what I wanted but was a nice clean store.

Great staff, friendly service.

Its nice to shop local.

Very friendly and helpful. Will shop there again

People helpful but their Sears order service robbed me of 80 dollars for a wrong lawn mower belt they sent me 2 months ago. I received no credit back on debit to this day

Sales staff very helpful and knowledgeable. Should get a raise.

Great customer service & great staff!! Very friendly

Beautiful store and hard to beat personal service.

Very helpful with a great sense of humor.

Stop in because I had a question, got a answer. Looked around for a few minutes,

Small store but great customer service

Very good service and advice.

Large selection. Attentive Staff!!!

Everything great about Sears. Appliances & tools.

Better deals than regular Sears

They had what I needed

If I could give 10 stars I would. Jen the manager went above and beyond for me today. I wish I had an excuse to shop here more. If you need any type of appliance this is your store.

Friendly staff and they carry Whirlpool brand appliances that the mall store doesnt.

A okay.

Too Expensive

No pressure, great service